Victor Michael Estate Agents Reviews 

Moving is very stressful, and so is finding a place, but Muhammet made it really easy and stress free. Thank you so much!

I had a great experience with Victor Michael Stratford. Kagan was really helpful throughout the whole process and made everything so easy and stress-free. Big thanks as well to Dora for being so helpful too! Highly recommend their team for anyone looking for professional and friendly service.

My first time renting after many years, and the team at Victor Michael (Stratford office) made the whole process as easy as it could be. Special thanks to Dora, Antony and Esta who were brilliant at every step. They responded quickly to any queries I had, were always professional, and I really appreciated their warm and personable qualities.

I also loved the "Welcome to your new home" box filled with discount vouchers, snacks, and other treats that Dora gave me when I collected the keys — what a thoughtful touch! I arrived stressed and left feeling elated and valued. This little gesture says a lot about the business and the people behind it.

A few days into my new flat, my experience with Victor Michael’s home management system has also been very positive. They respond promptly to any issues, and their resolutions are fair and reasonable.

My cosy new flat is lovely and can’t thank Victor Michael enough for their help and support. I’d definitely recommend them — specifically the Stratford team, who were wonderful throughout the process.

They all were nice to me and their response was quick tho I used to ask them bare questions all answered me patiently. Special thanks go to Dora, for answering and helping me through this house.

**Outstanding Service from Start to Finish - 5 Stars**

Victor Michael provides truly exceptional property services that deserve the highest praise. From the initial property search to the final move-in, the entire team exceeded our expectations at every step.

Kagan Dogan, Sales & Letting Negotiator, provided truly superb customer service throughout our journey. His dedication went far beyond his regular duties offering support and assistance well outside of normal working hours. Kagan's commitment to ensuring we found the perfect home was remarkable, and his professionalism made what could have been a stressful process completely seamless.

Dora Ana, the Office Administrator, deserves special recognition for her exceptional service during our move. She consistently went out of her way to accommodate our needs and provided invaluable support that made our transition to the new property smooth and worry-free. Her attention to detail and willingness to help even by extending her work time was truly outstanding.

We were also fortunate to work with Esta Meksrunaite from the Newlet department, who facilitated some fantastic service that enabled us to complete a speedy and efficient move to our new flat. Her expertise and dedication to securing the best possible arrangements for us was greatly appreciated.

The entire Victor Michael team delivered a remarkable service that was truly beyond our expectations. Their collective professionalism, dedication, and genuine care for their clients sets them apart in the property industry.

From the bottom of our hearts, we thank the entire Victor Michael team for making our property journey such a positive experience. We would not hesitate to use their services again and highly recommend them to anyone seeking exceptional property services.

Thank you once again for everything!

I had an extremely distressing experience with Victor Michael. On 8 September 2025 at 16:41, I called their office on the number ending 5909 to report a neighbour’s burglar alarm that had been sounding continuously for over 4 hours. The unbearable noise caused me a severe migraine and stress, which was particularly harmful as I am pregnant and caring for a one-year-old toddler.

When I spoke with Grace, instead of acting professionally or showing empathy, she was hostile, offered no reassurance that the issue would be resolved quickly, and even hung up on me while I was in clear distress. I was left crying for an hour while still exposed to the alarm.

Such behaviour from a property manager is unacceptable, especially towards a non-native English speaker. It appears tenants are treated in the same dismissive way, which raises serious concerns about the company’s standards.

I urge Victor Michael to properly investigate this incident and ensure Grace receives mandatory training so this unprofessional conduct is not repeated.

You handled everything so professionally — from finding the right place to making the whole process smooth. Great work!”🙏🏼

Piyush made selling my house smooth and stress-free. His communication was excellent, he was professional, and secured an offer quickly. I felt supported throughout the process. Highly recommend for anyone looking to sell with confidence and efficiency, truly a top-tier estate agency experience.

We used Victor Michael for letting agency services on a non-standard commercial property, and were fortunate to work closely with Piyush throughout the process. His communication was consistently clear and timely, which helped us stay informed and confident every step of the way.

Piyush demonstrated real attentiveness, understanding the complexities of our property and swiftly securing a suitable tenant. He played a key role in helping both parties agree on terms, navigating the discussions with professionalism and ease.

Working with Piyush was genuinely smooth and straightforward. We’ll happily recommend him to others looking for reliable and effective letting support

Victor Michel is trustworthy agent for finding home.most important things they take too short time to do all procedures because of their all staff are very cooperative and doing team work very well.i am very pleased to their cooperation.Thanks to all.

It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.

Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael.

Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them.

It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof.

I believed him as I couldn't really climb up to the roof to confirm.
By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment.
Once you turn on the heater, the smart meter shows consumption at up to £4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about £1,500 in electric bill monthly during cold months.
Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis.
Very convenient.

Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment.

Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement.

She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point.

We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders.

And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit.
All her claims were found to be false and untrue.
Such behavior should neither be endured nor experienced by any tenant.
I wish someone had told me about these agents before I got into a contract with them.

We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties.

I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage.
You know them now.
You're informed

I’m very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London .
And specifically thanks to Dora and Piyush the help me with everything I’m very happy to see them .

We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.

Really helpful team.
I am very happy and grateful for all the help I received.

I had a great experience with Victor Michael. They were professional, responsive, and made the whole process seamless from start to finish. Any queries were answered promptly, and they went above and beyond to ensure everything was in place for our move. Highly recommend for anyone looking to rent hassle-free.

They are so helpful to find out our new house

Thanks alex

Great experience