Victory Leisure Homes Reviews 

We've had our Riverwood Lodge a year and a half and we love it, unfortunately we got broken into and the full front patio doors need replacing. I didn't know where to start to get a quote so I contacted Victory to ask for help I got a reply from a lovely lady Lizzie Nelson who was really sympathic and caring who put me in touch with Keith Simmonds the Quality improvement lead. Keith not only put our minds at rest to help us all he could he even came out on Easter Monday and drove over 2 hours to take a look and promised to help get our doors replaced. I also work in customer services and would give them 10 star plus for the care and compassion they have shown us. They are a credit to your company I am so grateful it is getting sorted, it gives me peace of mind that there are caring people in this world.

Big shout out to Keith and Chris!

I have been waiting a few months to get snags corrected in my brand new holiday home. Previously poor communication and engineers who turned up, but didn’t do the jobs and gave no feedback.

Enter stage right- Keith and Chis to save the day! Great professionalism all round. True to their word in every sense. Went above and beyond to rectify our issues- done and dusted within an hour.
Thank you very much for restoring my dwindling faith in Victory!

Definitely recommend emailing your concerns via the website- much better service than unanswered phone messages left on a few occasions.

Thanks again guys!

Sometimes the workmen are re directed to a more important job, which can be annoying if you're expecting them. However, the workmen are efficient, polite, and very helpful and go above and beyond. Thanks to all the team and Matty today.

the engineer's name was Paul,
he phoned prior to arrival. arrived on time.
showed before and after photos.
very polite to staff and respectful of the stock unit involved

Paul came in to sort some snagging and managed to do that . As well as fixing my sink tap - re looked at front door - great service !

Been having ongoing issues with getting the snagging list sorted from when we purchased the van 2 1/2 years ago. Contacted Victory via the website to enquire who we could talk to as having no joy with the site and within 24hrs had a phone call from Keith to go through the problems.
He visited this morning with Andy and straight away 3 of the problems rectified there and then. Another 2 are having the bits ordered and Keith is going to look into what can be done about the 2 towel radiators.
Pleasent guys and a great help 👍🏼

Polite, courteous and informative with a can do attitude

Recently bought a liberte lodge from victory , had a couple of minor issues ,Steve from victory came and sorted them within a week , absolutely brilliant service from victory , and Steve was excellent with his work and tidiness, nothing was to much bother 5* service 👍

The Engineer that arrived to fix the problem was absolutely amazing
Lewis Hill was polite accommodating
And did a first class job
And that's why I am leaving a 5 star review
But victory leisure homes
Are very poor at communicating with the customer
If not for the Fantastic work done on the day by lewis hill
I would not be leaving 5 stars

Had issues with clips that hold doors.open ...I contacted Victory and dealt with Scot Redford ..Scott was great and new clips on there way to me...1st class customer service

We purchased a Lakewood Lodge at the end of December 2024. There were a number of issues which arose. Victory sent out an engineer a few weeks ago who said they had completed the snagging. Apart from a couple of items, nothing was repaired.

Roll on to yesterday when Juris arrived from Victory. This engineer was a delight. He was professional, knowledgeable, repaired what he could and referred us back to the portal for things he couldn't repair at this visit. He was a clean & tidy worker. Nothing was too much trouble for him. He is a credit to the company.

Both Keith and Andy were fantastic. Everything we asked for was done speedily and with a smile

Just wanted to say thanks to both Keith and Andy for their prompt assistance. Andy called to see us this week at St Minver and as previous he was very helpful friendly and very thorough in his approach so far it’s been a pleasure to work with Victory.

Excellent job done, paul was friendly and efficient and couldnt of been more helpful

Great service, professional and friendly, Paul goes the extra mile for customers to fix the issue and happy to advise.

Got a victory riverwood lodge and the sink tap keeps coming loose ? Is there any videos that show how to fix ?Please contact me to advise Would like to say what a great service phone call from victory and coming along to look at the tap . Great service was not expecting a call back . Thank you so much

Kenny came today and fixed my kitchen tap. Yay! Very pleasant and helpful. Clean and tidy job. Wish all tradesmen were like him! 👍😁

Paul and Rhys did a great job they were on time cleaned up after the job was done polite and friendly would definitely recommend them.

Steve come out to go through the snagging list, he did a great job, was very helpful and a good ambassador for the company