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Nakon što sam ostavila iskrenu recenziju u kojoj sam navela da kvaliteta proizvoda nije baš na razini očekivanja, javila mi se korisnička podrška. Moram pohvaliti njihovu reakciju – Mirela iz podrš... Toon meer
Bedrijf heeft geantwoord
Nakon što sam imao primjedbu na kvalitetu proizvoda napisao sam recenziju u očekivanju da ju nitko neće pročitati. Proizvod sam zadržao jer greška nije bila prevelika. Ostao sam ugodno iznenađen kad s... Toon meer
Bedrijf heeft geantwoord
VidaXL supplied us with a greenhouse. The whole process was efficient, although some parts were missing. These arrived fast as well. This is a great company with an extraordinary service but, if... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contactgegevens
Nederland
- vidaxl.hr
3,4
Gemiddeld
907 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
bad product
The order and delivery were completed within the promised timeframe, which I appreciated. However, the quality of the product was very disappointing. The entire item arrived in slats that required assembly, but many of the holes were drilled incorrectly, making assembly difficult and frustrating. Additionally, several slats were cut at an angle, which affected the final stability and appearance of the product. Overall, while the shipping was reliable, the poor craftsmanship really let the whole experience down.
15 juni 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Tanja,
Please be informed that your refund has been processed. You may check your account in the following days.
We hope all will be well, and if we can help with anything in the future, please contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
I found what I needed
I found what I needed, ordered, payed, and it came as promised on time. Good enough for me!
12 juli 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Igor Filipovic,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our 1 x 4010049.A / 4010049 - vidaXL Mosquito Net Mongolia with Door 220 Mesh White 200x200x135 cm.
We're happy to hear your package was delivered in time.
Hope to see you again soon!
Kind regards,
Joan-vidaXL
Satisfied with my purchase
Satisfied with my purchase, that's why I continue buying your products!
22 juni 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Sonia Klaric,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We hope to see you again in the near future.
Kind regards,
Joan-vidaXL
Antwoord van vidaXL
Poštovani Ante,
Kontaktirali smo Vas više puta kako bismo provjerili i pomogli Vam, no nismo nažalost dobili Vaš odgovor.
Vaša narudžba dostavljena je unutar predviđenoga roka i nadamo se da ste zadovoljni naručenim proizvodom.
Ako Vam možemo na bilo koji način pomoći, ili ćete imati eventualnih pitanja, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju.
Lijepi pozdrav,
Mirela/vidaXL
Antwoord van vidaXL
Poštovana/Poštovani JOVANKA,
Hvala Vam na pozitivnom komentaru.
Naš je cilj pružiti visokokvalitetne proizvode po pristupačnim cijenama.
Drago nam je što Vam možemo pružiti brzu uslugu dostave.
Radujemo se Vašem skorom ponovnom susretu.
Srdačan pozdrav,
Joan-vidaXL
Tedious customer support
I bought 6 beds, the problem started when I wanted to replace the beds as the size was not correct for my needs. I wanted to purchase a more expensive version and return the beds that were still in their original packaging. Thier service is non existing. There is a phone they don't answer, a chat button that doesn't work and emails that are atomatically replied with promise to call me back which never happened. I've been trying to get a reply from them for 7 days without any luck. Avoid this company as the moment you need some help with your order the help simply doesn't exist.
Update, after I wrote the negative review, my emails were finally answered by real human being. I was able to return the products, I paid for the shipment. It's pitty that only after bad review you are providing proper service. I have updated my review from 1 star to 3 stars. Hopefully in future you will have a more responsive customer service that doesn't require one week of emails to respond.
2 juli 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Alexander,
Thank you very much for your update.
We value the information provided and strive to improve both our products and services.
For future inquiries or needed help, feel free to contact us at feedback@vidaxl.hr
Sincerely,
Mirea/vidaXL
Antwoord van vidaXL
Poštovani gospodine Vejseli,
Vaša uplata je obrađena, te ovih dana možete provjeriti svoj račun.
Drago nam je da smo mogli pomoći.
Za eventualna pitanja ili ako ćete trebati našu pomoć ubuduće, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem,
Mirela/vidaXL.
Bad product
I bought a lot of furniture online. All the furniture that came was in a high degree of readiness, the sides and shelves had to be assembled. All the necessary tools were in the package. This box comes in parts like Lego bricks - each slat is separate, instead of the side panels that need to be assembled (the size of the package allows for this). In addition, you need to have a drill because not all the holes are drilled. For a nice look, you need to precisely place the slats at a distance of 6mm and drill the holes. Everything needs to be kept at a right angle. Maybe I would still put everything at an approximate distance if the slats were not of different lengths (type F varies by up to 5mm) and because of this it is not possible to assemble the slats nicely. Most of the slats are damaged and not completely painted. The baseboard is half painted.
Update: I was contacted by customer service who offered me a refund, which I was very pleasantly surprised by. This is commendable.
28 juni 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Kruno,
Thank you very much for your new feedback. We are glad that we could help you.
Please check your account in the following days, since the payment has been processed.
If we can help with anything else, or you will need our help in the future, feel free to contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Obeštećen sam dijelom uplaćenog iznosa.
Vrlo loše iskustvo, jedna noga na stolu je bitno oštećena tako da sam morao popravljati. Ukupno, vrlo loš proizvod! NE PREPORUČAM!
VidaXL me je ugodno iznenadio povratom dijela cijene stola te sam u biti sasvim obeštećen.
HVALA!
27 juni 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani gospodine Grubješić,
Vaša uplata je obrađena, te ovih dana možete provjeriti svoj račun.
Drago nam je da smo mogli pomoći, a Vama se zahvaljujemo na lijepim riječima.
Za eventualna pitanja ili ako ćete trebati našu pomoć ubuduće, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem,
Mirela/vidaXL.
Bočna tenda
Proizvod koji sam kupila, bočna tenda je katastrofa. Uslijed malog vjetra materijal bude kao jedro, razvlači se. Fali mu najmanje još dva stupa da bi bio funkcionalan. Uostalom, sve mu fali. Također se ne može uvući nazad nakon što se razvuče, feder loš. Žali Bože para.
27 juni 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana Tomislava,
Drago nam je da je novi proizvod u redu, te da smo mogli pomoći s rješenjem.
Ako ćete trebati našu pomoć ubuduće, ili ćete imati nekih pitanja, uvijek nas možete kontaktirati na feedback@vidaxl.hr
S poštovanjem,
Mirela/vidaXL.
Antwoord van vidaXL
Hei,
Takk for at du valgte vidaXL.
Vi er så takknemlige for at du tok deg tid til å dele tilbakemeldingen din med oss.
Vi håper å se deg igjen i nær fremtid.
Hilsen,
Mina - vidaXL
ispod nule.
Materjal - Ispod nule. Više karton nego iverica.
Uputstva - ne upotrebljiva, naročito mjere za postavljanje nosača
Dodatni materjal za sastaviti ormar - valjda najjeftiniji na tržistu.
Kupio sada preko VidaXL i nikad više.
19 juni 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Siniša,
Kontaktirali smo Vas nakon Vaše recenzije i ponudili nekoliko solucija,
međutim, naveli ste da ste uspjeli sklopiti proizvod i da će biti u redu.
Ako Vam možemo na bilo koji način pomoći, molimo kontaktirajte nas na feedback@vidaXL.hr
S poštovanjem,
Mirela/vidaXL
Antwoord van vidaXL
Dear customer,
Thank you for your order.
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Sophie- vidaXL
It's all about ease of communication…
It's all about ease of communication and simplicity of trade. I ordered and they delivered. Not much philosophy here.
17 juni 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello,
Thank you for taking the time to share your experience with us!
Your compliment is an affirmation of our delivery service.
We hope to see you again in the near future.
Regards
Mina - vidaXL
Reklamacija na relax vanjsku stolicu…
Reklamacija na relax vanjsku stolicu riješena je u rekordnom roku uz povrat novaca bez ikakvih problema, a pritom niti u jednom trenu razgovora sa djelatnikom nisam osjećala nelagodu već samo razumijevanje. Hvala Mirela!
3 juni 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani kupče,
hvala što ste odvojili vrijeme da ostavite povratne informacije o svom iskustvu!
Vaša nam pohvala znači sve. Drago nam je čuti da smo na dobrom putu.
Veselimo se skorom ponovnom susretu.
Pozdrav,
Sophie– vidaXL
Antwoord van vidaXL
Hello,
Thank you for taking the time to share your experience with us!
Your compliment is an affirmation of our delivery service.
We hope to see you again in the near future.
Regards,
Mina - vidaXL
I have already shopped at VidaXL
I have already shopped at VidaXL. The products are of very high quality. I am very satisfied. Orders are quickly processed and delivered to your home address.
21 maart 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello,
Thank you for taking the time to share your experience with us!
Your compliment is an affirmation of our delivery service.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards,
Mina - vidaXL
Not too much communication
Not too much communication, but j9b well done! Tnx
23 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Edin Merzic,
Thank you for the kind comment.
We appreciate your kind words and are so glad that you had a great experience with us.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan – vidaXL
Vrlo korektna i brza briga o klijentima
Nakon što sam imao primjedbu na kvalitetu proizvoda napisao sam recenziju u očekivanju da ju nitko neće pročitati. Proizvod sam zadržao jer greška nije bila prevelika. Ostao sam ugodno iznenađen kad sam dobio mail da su pročitali recenziju i ponudili mi povrat dijela novca ili bon za novu kupovinu na veći iznos od povrata novca. Odlučio sam se za bon za novu kupovinu i roba je već na putu. Stvarno je reakcija bila brza i korektna.
26 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani gospodine Krizmanić,
Puno Vam hvala na lijepim riječima i za povratne informacije.
Drago nam je da smo mogli pomoći i što ste zadovoljni rješenjem.
Ako ćete nekad trebati provjeru ili pomoć s naše strane, uvijek nam se možete obratiti na feedback@vidaxl.hr
S poštovanjem i uz lijepi pozdrav,
Mirela/vidaXL
Naručen proizvod služi svojoj svrsi
Naručen proizvod služi svojoj svrsi, zadovoljni smo. No sastavljanje proizvoda nije bio baš najbolji dio svega. Lim kutije djeluje dosta slabo, veća korist bi bila da je u jednom komadu proizvod. I zbog efikasnosti i zbog sastavljanja. Ali zadovoljni smo konačnim proizvodom.
21 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana/Poštovani customer,
hvala vam na povratnim informacijama!
Uzbuđeni smo jer smo saznali da ste zadovoljni našim proizvodom 1 x 4004383.A / 4004383 - vidaXL Bočna tenda na uvlačenje antracit 220 x 300 cm.
Problem koji ste spomenuli prijavit ćemo nadležnom odjelu radi poboljšanja.
Problem koji ste spomenuli prijavit ćemo nadležnom odjelu radi poboljšanja.
Lijep pozdrav,
Joan – vidaXL
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