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Bedrijf heeft geantwoord
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Nakon što sam ostavila iskrenu recenziju u kojoj sam navela da kvaliteta proizvoda nije baš na razini očekivanja, javila mi se korisnička podrška. Moram pohvaliti njihovu reakciju – Mirela iz podrš... Toon meer
Bedrijf heeft geantwoord
Nakon što sam imao primjedbu na kvalitetu proizvoda napisao sam recenziju u očekivanju da ju nitko neće pročitati. Proizvod sam zadržao jer greška nije bila prevelika. Ostao sam ugodno iznenađen kad s... Toon meer
Bedrijf heeft geantwoord
VidaXL supplied us with a greenhouse. The whole process was efficient, although some parts were missing. These arrived fast as well. This is a great company with an extraordinary service but, if... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL međunarodna je online maloprodajna trgovina gdje možete pronaći sve što vam je potrebno za vaš dom, vrt, garažu i projekte "uradi sam". Naš koncept temelji se na ponudi širokog spektra proizvoda koji omogućuju ljudima da “žive bolje i troše manje”. Koristeći se jednostavnim rješenjima za smanjenje troškova koja ne utječu negativno na kvalitetu proizvoda, možemo učiniti svoje proizvode dostupnima što većem broju ljudi. Svi procesi od razvoja proizvoda i nabave, marketinga i prodaje, logistike i službe za korisnike u našim su rukama. Tako imamo potpunu kontrolu nad funkcionalnošću, kvalitetom i cijenom svojih proizvoda.
Contactgegevens
Nederland
- vidaxl.hr
3,4
Gemiddeld
907 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Proizvod je jako los
Proizvod je jako los. Var nije pobrusen. Kao da su ga djeca varila
24 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Zoran,
Želimo Vas obavijestiti da je Vaša uplata obrađena, te ovih dana možete provjeriti svoj račun.
Nadamo se da će biti sve u redu, a za buduća pitanja ili ako Vam možemo još kako pomoći, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem i uz lijepi pozdrav,
Mirela/vidaXL
Super sve,kvaliteta proizvoda i brza…
Super sve,kvaliteta proizvoda i brza pošiljka.
10 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana/Poštovani Ana Jelaska,
puno vam hvala što ste odvojili vrijeme da nam ostavite ovu nevjerojatnu recenziju.
Naš je cilj pružiti visokokvalitetne proizvode s pristupačnim cijenama.
Sretni smo što vam možemo pružiti uslugu brze dostave.
Nadamo se da ćemo se ponovno vidjeti u bliskoj budućnosti.
Lijep pozdrav,
Joan – vidaXL
Well,I am glad from you box for Lp,and…
Well,I am glad from you box for Lp,and stand for speakers.
Very satisfied ...
1 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Severus Snape,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan – vidaXL
Antwoord van vidaXL
Poštovana/Poštovani Josipa Debelić Plješa,
hvala na pozitivnom komentaru.
Drago nam je saznati da je sve prošlo glatko.
Sretni smo što vam možemo pružiti brzu uslugu dostave.
Veselimo se što ćemo vas uskoro ponovno ugostiti u vidaXL-u.
Srdačan pozdrav,
Joan - vidaXL
Super tvrtka brzo došao naručenu…
Super tvrtka brzo došao naručenu proizvod i točno kao na slici. Prezadovoljan
17 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana/Poštovani Ivan Tomaško,
Hvala vam što ste odvojili vrijeme da ostavite povratne informacije o svom iskustvu!
Uzbuđeni smo što ste zadovoljni našim proizvodima.
Sretni smo što vam možemo pružiti brzu uslugu dostave.
Veselimo se što ćemo vas uskoro ponovno ugostiti u vidaXL-u.
Srdačan pozdrav,
Joan - vidaXL
Excellent!
15 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Galekovic Suzana,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan - vidaXL
I’ve ordered a small garden house
I’ve ordered a small garden house. I knew I will have to assemble it but man it was a nightmare. The house is separate in to many pieces, and the worst part some of them were not marked. I just spend 45 min into separating few hundred screws that all came in 3 mixed bags. And there were 4 different types of screws. Also I was missing around 30 screws, luckily I had similar ones to replace them.
The house is overpriced for what it is.
Would not recommend.
16 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Tomislav,
As we agreed previously, we have sent the voucher to your email.
Please check your Inbox and Spam folder.
We hope that you are satisfied with our support and provided solution.
For eventual questions, or should you need our help, you can always contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
Ova stranica je super preporučam za…
Ova stranica je super preporučam za druge kupce. Proizvodi su top.sve što sam do sada kupio bilo je super
12 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana/Poštovani Dražen Stojimanov,
Hvala vam što ste odvojili vrijeme da ostavite povratne informacije o svom iskustvu!
Uzbuđeni smo što ste zadovoljni našim proizvodima.
Veselimo se što ćemo vas uskoro ponovno ugostiti u vidaXL-u.
Srdačan pozdrav,
Joan - vidaXL
Stolica za ljuljanje (351661)
Kupio stolicu za ljuljanje (351661).
Jastuk za na stolici je toliko tanak da stolicu nije moguće koristiti.
Proizvod dolazi bez izjave o sukladnosti.
1 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovani Stipe,
Zahvaljujemo se na dostavljenim podacima i ugodnom telefonskom razgovoru.
Kako je Vaša narudžba napravljena preko tvrtke koja koristi vidaXL kao dobavljača, ne možemo Vam nažalost izravno ponuditi rješenja, već sve mora biti komunicirano putem prodavatelja.
Stoga Vas molimo da se obratite direktno tvrtki Alcatraz, koja će Vam dalje pomoći.
Dodatno, kontaktirali smo ih i zamolili da Vam se jave za dalje korake.
Za sva dodatna pitanja, stojimo Vam na raspolaganju, te nas možete kontaktirati na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju, uz lijepi pozdrav.
S poštovanjem,
Mirela/vidaXL.
Quick and reliable.
29 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Karla R,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our 1 x 140641.A / 140641 - vidaXL Gluing Table 3 pcs Foldable Adjustable Height.
We are happy to provide a prompt delivery service to you.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan - vidaXL
16 days of waiting and I still haven't received what I ordered
I ordered a room divider on April 23rd and paid for priority delivery. Today is May 7th and I still haven't received my order. I sent several emails but got no response. I even called the delivery service (waited 15 minutes on the line for an employee to answer). Very bad experience because I need the divider for work.
7 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Žaklina,
We have contacted you several times via email with a proposed solution, but unfortunately, we have not received your response.
If you have additional questions, or if we can help you in any way, please contact us at feedback@vidaxl.hr
Thank you for your understanding.
Sincerely,
Mirela/vidaXL
******
Poštovana Žaklina,
Kontaktirali smo Vas više puta putem maila s ponuđenim rješenjem, međutim, nismo nažalost dobili Vaš odgovor.
Imate li dodatnih pitanja, ili Vam možemo na bilo koji način pomoći, molimo kontaktirajte nas na feedback@vidaxl.hr
Zahvaljujemo na razumijevanju, uz lijepi pozdrav.
S poštovanjem,
Mirela/vidaXL
2 out of 2 items I purchased had…
2 out of 2 items I purchased had defects. My assumption is they are selling furniture which hasn't passed quality checks, but is still functional, and they are assuming people won't complain since defects are not huge. I still consider this behavior as fraudulent and unfair.
2 od 2 proizvoda koji smo kupili su došla s oštećenjima koja sigurno nisu od transporta. Pretpostavljam da prodaju namještaj koji nije prošao kontrolu kvalitete, ali je još uvijek funkcionalan, pa računaju na to da se ljudi neće žaliti. Nepošteno i prevarantsko ponašanje
4 mei 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana Ivana,
Vaš povrat novca je obrađen, te u narednim danima možete provjeriti svoje uplate.
Nadamo se da će biti sve u redu, kao i da ste zadovoljni pruženom podrškom.
Za eventualna pitanja, stojimo Vam na usluzi.
S poštovanjem,
Mirela/vidaXL
Antwoord van vidaXL
Hello，
Thank you for the kind comment.
We are dedicated to providing reliable and efficient delivery service.
We hope to see you again in the near future.
Mina - vidaXL
As expected with no problem
I found the merchandise online, and they send it with really fast delivery.
Everything went well, there is no problem with it
18 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Leo Jurman,
Thank you for taking the time to leave feedback about your experience!
We are glad to learn everything went smoothly.
Your compliment is an affirmation of our delivery service.
Looking forward to seeing you again soon.
Regards,
Joan - vidaXL
Brza dostava ,kvaliteta namještaja…
Brza dostava ,kvaliteta namještaja vrhunska mi prezadovoljni
26 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana/Poštovani Jelena Zver,
Hvala vam što ste odvojili vrijeme da ostavite povratne informacije o svom iskustvu!
Uzbuđeni smo što ste zadovoljni našim proizvodima.
Sretni smo što vam možemo pružiti brzu uslugu dostave.
Veselimo se što ćemo vas uskoro ponovno ugostiti u vidaXL-u.
S poštovanjem,
Joan - vidaXL
Various kind of products,competitive prices, fast and helpfull helpdesk.
Various kinds of products, very competitive prices. Fast delivery. Help desk works 24 hours on day, 7 days on week, staff very kind and helpfull.
25 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear DrazenS,
Thank you so much for taking the time to leave us this amazing review.
We're ecstatic to hear that you were happy with our service.
It is our goal to provide high-quality products with affordable pricings.
We are happy to provide a prompt delivery service to you.
We hope to see you again in the near future.
Regards,
Joan - vidaXL
Stol za masažu
Proizvod je točno onakav kako je opisan, isporuka je također bila u očekivanom roku uz vrlo uslužnu dostavu.
15 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Poštovana/Poštovani Antonia Štefić,
Hvala vam što ste odvojili vrijeme da ostavite povratne informacije o svom iskustvu!
Uzbuđeni smo što ste zadovoljni našim proizvodima.
Oduševljeni smo što čujemo da ste zadovoljni uslugom dostave.
Veselimo se što ćemo vas uskoro ponovno ugostiti u vidaXL-u.
S poštovanjem,
Joan - vidaXL
Antwoord van vidaXL
Dear Pavao,
After your feedback, we have asked for your order and contact details in a private message, so that we can establish communication and help you.
Since we have not received your response, please contact us directly at feedback@vidaxl.hr
We appreciate your understanding.
Sincerely,
Mirela / vidaXL
Antwoord van vidaXL
Dear Sandra,
As agreed, we have prepared a voucher for you, and it is sent to your email address.
We hope that you are satisfied with our support. For further questions or if you need our help, we will be happy to assist you.
Sincerely,
Mirela / vidaXL
The site's service is very bad
The site's service is very bad, for the last order we did not receive an invoice, nor any guarantee, nothing. I am hereby asking you to send me the invoice with the details.
15 april 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Anka,
Please be informed that you refund has been processed, and you can check your payments in the following days.
We hope that you are satisfied with the solution and our support.
For the assistance or necessary help, you are welcome to contact us at feedback@vidaxl.hr
Sincerely,
Mirela/vidaXL
******
Poštovana Anka,
Obavještavamo Vas da je vaš povrat novca obrađen, te možete provjeriti svoju uplatu u sljedećih nekoliko dana.
Nadamo se da ste zadovoljni rješenjem i našom podrškom.
Za podršku ili potrebnu pomoć ubuduće, slobodno nas kontaktirajte na feedback@vidaxl.hr
S poštovanjem i uz lijepi pozdrav,
Mirela/vidaXL
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