VIOLETTE_FR Reviews 130

My package, due for the holidays, never arrived on time,it actually came to my door 3 months later, the amazing Violette team, sent me a bisou balm as a gift for the inconvenience. I find this a very kind gesture which for me it speaks not only of agreat brand, but also an amaxing team behind it. Love the brand,and also their customer service is top. Anyone looking for a brand that not cares for you, it is cuelty free and helps the planet, do not hesitate to buy Violette_Fr, I promise you won´t be dissapointed, I can clearly see that Violette the founder is there taking things very seriously and having a compromise with her customers, bravo

I had a fantastic experience with the customer care team. I've reached out twice for different reasons and my experience has been consistently extremely positive. I wear their glosses every day, they are truly unique. I gifted them to friends as well. I appreciate the Violette brand. Thank you!!

Violette_FR is an amazing conscientious innovative intentional brand - for the creative or demure and everywhere in between.

Products are high quality pigments - best on the market. Customer service is superb on any and every occasion.

Shoutout to Sasha last fall when I ran into a limit of how many lip balms I could add into my cart and wanted to get a little something for all my aunts and cousins thus I reached out and was able to be assisted.

I've been able to give feedback on products/packaging and it's been a delight to have a brand be so hands on and attentive.

I have nothing unkind to say about this brand.

J ai acheté café serré et franchement impossible à étaler sur la paupière , ça fait des pâtés inesthétiques
Je ne comprends pas ce produit, à part peut être pour un trait d eye liner
Pour une ombre à paupière les Armani tint sont 1000 fois mieux

I have had the best customer service experiences with this company by far, exceeding any other brand. I had purchased a product that unfortunately was difficult for me to use (nothing wrong with the product, just user error). I had missed the return window by a few weeks, but explained the situation hoping for some solution. They were flexible, accommodating, and the entire process was simple and straightforward. I love this brand, love every product I’ve purchased (even the one I’m too silly to figure out how to use well) and I love their values.

Have purchased from Violette many times. The products are wonderful, and the shipping and packaging are intentional and careful, and the customer service is wonderful.

I recently had a wonderful experience with the customer service team at VIOLETTE_FR. I reached out with a few detailed questions about the new eyeshadow formula specifically around consistency, pigment load, and application. I was genuinely impressed by how quickly and thoughtfully they responded. Within just a few hours, I received a thorough, well-informed reply that addressed every question in a clear and helpful way.

It’s refreshing to encounter a brand that not only offers beautifully curated products but also backs them with such attentive, knowledgeable support. That level of care makes a lasting impression.
I also find myself naturally introducing VIOLETTE_FR products to friends and peers who may not typically explore new beauty brands, and the response has been overwhelmingly positive—they’ve truly fallen in love with the products.
Experiences like this make me even more inclined to continue supporting and sharing the brand. Thoughtful gestures that recognize loyal customers are always appreciated, and I look forward to continuing my relationship with VIOLETTE_FR.

After reading some of the reviews on here, I could have easily been put off. I just want to give a great review for great customer service and absolutely beautiful products.

I initially ordered the Bisou Balm, but after waiting 3 weeks, I reached out to see what was happening. The Violette team were on it straight away and kept me posted on their contact with the carrier. Another week in and they made the decision that my order had probably been lost and issued a refund + 25% off my next order. They also said if it did get delivered, to keep it. So I hesitantly ordered another colour, within a week they both arrived a day apart. I contacted the team to let them know and they told me to enjoy the products.

A few days ago, I was telling my friends about how much I love the lipsticks, then the very next day I received a Balm Amour, with a note to apologise for all the hassle I had with my first order. This balm is glorious & so moisturising.

In a world where ordering online is so convenient, I think we have lost that valued, in contact customer care that we could get at a store. Most companies don’t even have an email to contact them if there’s an issue. This is where I think Violette_FR is leading the field with their personal touch to customer care. I for sure will be ordering again from them.

Helena

I love the quality of the products, the colour range and the Customer service is absolutely great! However, leadtime is a bit long... I thought the products were shipped from Europe, but no...

I recently had a minor hiccup with my order from Violette_FR and I am honestly blown away by how they handled it. In a world where automated bots and "we’ll get back to you in 3-5 business days" are the norm, this team is a breath of fresh air. They acknowledged the issue immediately. Not only did they fix the original problem, but they also went the extra mile by offering generous discount coupons for my next purchase.

Great customer service. Very quick reply from them after a request I made. And every interaction I had was really positive and leaning towards client satisfaction. And ofc great great products. I’ve been using Violette’s collection for a few years now and it’s so qualitative, with amazing results for my skin.

My order was sent to the wrong address and the team was so kind and refunded me and gave me a discount code to use in future. I love this brand and it's great that the quality of customer service is equal to the quality of the product.

Amazing product!!!!!
I’m completely in love with my balm!
I just got it, and I decided to buy two more!
Thanks for your patience, your help and for being so kind!
With ❤️, your new fan!!

Most stunning make up products I've ever tried. Amazing colors, long lasting products and they are so soft, almost not noticable on the skin.
The support of the customer service is absolutely great. They always replied fast and solved problems immediately.

The products are fantastic, but even more important is the team behind them. Reliable, knowledgeable and helpful people… I’ve never experienced such a high level of helpfulness with a delivery before. You rarely come across people like that these days. Marta

Violette's team is really helpful and supportive, and the products are now easily my 'forever' choices. Looking forward to watch her line grow into the future.

Gorgeous products and great customer service.

I love the actual products but the packaging has failed me a number of times. Lids that don't stay on lipsticks and end up getting ruined in make up bags, spray tops that stop working with half full bottles of product left. Really hope they sort this out as its an expensive product and I am reluctant to spend on it if I only get half the use. Three lipsticks I have are no longer usable cos the lids kept coming off and the product got squashed in my bag!

I didn’t really get my question answered. I was in the middle of checking out, and I had to reenter my payment details… and then all of a sudden, my total had gone up. The 20% off sale on sets had changed to 10% off. The sale must’ve ended right at noon. So I reached out to customer service, and they just told me I could use their welcome discount for 15% off if it was my first purchase. I then asked if there would be another opportunity to get 20% off sets, and I received an email with this survey. Maybe a response is still coming? I don’t know. Very disappointed with my experience, and I can’t bring myself to pay $116.00 for 2 sets of 2 lip products. I liked the sale price, and I’m bummed I got timed out without a warning.