I actually sold my gold 9ct necklace and purchased a 5mm chain from VIRAGE . I was really happy with the quality and craftsmanship of the chain that i bought another one 2 days later but a tad wide... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Totally beautiful well-made heavy gorgeous looking jewelry that looks to be worth 10 times the price, what is not to love about this company with great customer service quick delivery an absolutely... Toon meer
Bedrijf heeft geantwoord
On payment I realised the wrong address was automatically entered for delivery, I contacted virage and they very kindly changed this to my correct address. The bracelet is lovely and was a speedy deli... Toon meer
Bedrijf heeft geantwoord
I found this company while on Facebook, i liked what they said about the chain not losing its look, as it was not gold plated in the old way. I usually wear a 9ct gold belcher chain, but it broke aft... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Design driven with an uncompromising focus on quality, we have rapidly become the go-to brand for premium men's and women's jewellery, unrivalled in design and quality, and unmatched on price.
Contactgegevens
Verenigd Koninkrijk
- support@viragelondon.com
- viragelondon.com
4,7
Uitstekend
614 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Love the jewellery from here
Love the jewellery from here. Top quality. I have 2 pieces. The cross and the Jesus pendant. Absolutely stunning. ✝️🙏❤️
1 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Stephen,
We really appreciate you taking the time to leave us a 5 star review. Enjoy your new cross and Jesus pendant!
Have a great day.
Thanks,
Jack
VIRAGE London Customer Success Team
Don’t give them your email
I placed one order with this company and they’ve sent me 13 emails they spam your email every day even after asking them to stop twice
Ps I did unsubscribe and I have screenshots of me asking your support team to take me of there mailing list with a reply from them confirming that they will yet again today I received emails
24 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Jack,
Thank you for taking the time to leave us a review, however I would like to reassure you that it simply wouldn’t be possible for you to receive emails every single day, nor 13 in such quick succession.
You can unsubscribe from our email list at any point, by simply clicking the ‘unsubscribe’ link at the bottom of any email you have received.
I can also see there is no record of you reaching out to our team with any query in regards to this. However, should you require any help here, our team can be contacted directly on sales@viragelondon.com and will always ensure to reply to all queries within less than 24 hours.
We trust this helps.
Thanks,
Jack VIRAGE London Customer Success Team
Poor experence from start to finish or find…
Overall from start to finish I find this company and their products to be of poor quality first of all, they bombard with advertising, which does not meet the product secondly, when you buy the product, you have to pay for shipping costs and handling and if you return it, you also have to pay to ship it back. Thirdly, the size was incorrect. That's why I had to return it. And fourthly the customer service when trying to explain the situation was poor very poor to the degree so overall, I give the company 0 if I could, but I could have to give star. Still await my refund. Regret the day I took a chance on virage. Don't do it.
22 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Al Williams.
Thank you for taking the time to leave us a review. I am more than happy to help address your concerns here.
We pride ourselves on offering unrivalled quality jewellery whilst importantly maintaining an incredibly affordable price point. This is backed up by us being one of the highest rated jewellery brands on Trustpilot. So we sincerely apologise if you feel our jewellery wasn’t up to your specific standard.
As clearly outlined across our website, we offer free shipping on all orders over £70. So naturally, as your order came to an amount lower than this, you chose at checkout to pay for our standard shipping option. As per our returns and refund policy, which is in line with all major brands and retailers, the shipping cost chosen by you is simply non refundable. The small fee you refer to, to return your item, is simply the postage cost of you choosing to return your order to us. Again, this is exactly in line with all major brands and retailers, and is fully outlined across our website for you to view before choosing to place an order with us.
In regards to your query around sizing, all of our products follow incredibly strict quality control and measurements in regards to sizing. We offer a full size guide on all product pages, which allows you as the customer to check the exact size you require before making a purchase. We sincerely apologies if you overlooked this and therefore chose the wrong size. We fully appreciate this can be missed from time to time, and so this is also why we offer a fully automated returns portal for any customer to return their order, incredibly easily, for an exchange or a refund.
Finally, it’s important to note as a brand we put the customer at the heart of everything we do. I can see our customer service team have worked tirelessly to ensure you have a great experience with us, and have ensured your return and refund is processed as a quickly as possible. Should you require any further assistance, please do reach out to our customer service team on sales@viragelondon.com.
Thank you,
Jack
VIRAGE London Customer Success Team
Love my chain and bracelet set
Love my chain and bracelet set. I would highly recommend both the sets and the service. I at to send one set back due to me not double checking my measurements properly. That was quickly solved and replaced with a bigger size. The exchange process was very easy to do
8 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Kevin,
Thank you for taking the time to leave us a 5 star review. It’s great hear you were able to exchange your jewellery easily to ensure you get the perfect fit. Enjoy your new pieces!
Thanks,
Jack
VIRAGE London Customer Success Team
Great service excellent product fast…
Great service excellent product fast delivery I would highly recommend buying of them, I look forward to more purchases.
3 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Jason,
Thank you for taking the time to leave us a great 5 star review. Do let us know if we can be of any help when you come to make your next purchase and enjoy your new jewellery!
Thanks,
Jack
VIRAGE London Customer Success Team
Great Service
Very easy to find item and order the required length. Kept informed of the process from ordering to receiving the item. Great service, will definitely purchase from again.
11 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Sian,
Thank you for taking the time to leave us a 5 star review of your purchase. We really appreciate you sharing your positive experience. Enjoy you new pieces!
Thanks,
Jack
VIRAGE London Customer Success Team
I saw
I saw, I clicked, I ordered. Never have I been more happier with a purchase. Anyone who wants quality, look no further. Excellent quality and highly recommended. I will be back!
10 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi,
Thank you for taking the time to leave us a 5 star review. It's great to hear you are very happy with the quality of your purchase. Enjoy your new jewellery!
Thanks,
Jack
VIRAGE London Customer Success Team
Gold cross with roap chain
Gold cross with roap chain: was dubious at first but I decided to go for it after reading the reviews, pleased I did, excellent quality and good weight to it, just the right size. Good communication and very fast delivery service. Highly recommended ⭐️⭐️⭐️⭐️⭐️.
6 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Jan,
Thank you for taking the time to leave us a 5 star review of your gold cross pendant and rope chain. It's great to hear you are very pleased with your purchase and the overall experience you received. Enjoy your new jewellery!
Thanks,
Jack
VIRAGE London Customer Success Team
Customer Service and Product
I had a bracelet what got damaged and broken, the customer service is amazing!!! Like the products!!!!
Love the jewellery, stylish and amazing quality!!!!
Recommend 100%
18 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Stay
We really appreciate you taking the time to leave us a 5 star review. it's great to hear you love our products and the customer service you received! We trust you continue to enjoy your VIRAGE London jewellery!
Wishing you a wonderful rest of your day.
Thanks,
Jack
VIRAGE London Customer Success Team
Excellent nice doing business with…
Excellent nice doing business with this company 👌
9 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Stephen,
Thank you for taking the time to leave us a 5 star review. It's great to hear you are very pleased with your purchase and the overall experience you received. Enjoy your new jewellery!
Wishing you a wonderful rest of your day.
Thanks,
Jack
VIRAGE London Customer Success Team
Third item published from this brand…
Third item published from this brand and will definitely be purchasing more. Both the chain for my recent holiday, amazing quality, still looks brand new after being in the sun the pool the sea etc. The blue pendant on the chain got lots of compliments too. Best jewellery around
14 juni 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Scott,
Thank you for taking the time to leave us a 5 star review and thank you for your continued loyalty and support. It's great to hear your jewellery still looks brand new and its getting you lots of compliments too! Enjoy!
Many thanks,
Jack
VIRAGE London Customer Success Team
Took a long time to choose the right…
Took a long time to choose the right company for what I was looking for...lots of reviews read, reels watched and research done. My main aim was to find something that was to last, not look that orange colour, not expensive and could wear constantly. I settled for Virage London, it came this and to be completely honest I am absolutely thrilled to bits.... it's beautiful!!!
15 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Joanne
Thank you so much for taking the time to leave us such a great 5 star review. We are very happy to hear you chose to choose us for your jewellery and are so pleased with your purchases!
Wishing you a wonderful rest of your day.
Thanks,
Jack
VIRAGE London Customer Success Team
Really impressed with the customer service
Really impressed with the customer service from Virage London. I had an issue with a St Christopher pendant, and Karla handled it brilliantly — professional, clear, and genuinely helpful throughout. She kept me updated and sorted a replacement without any hassle. Great experience from start to finish, and it’s reassuring to see a company stand behind their products like this. Would definitely recommend.
10 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Danny,
Thank you for taking the time to leave us a 5 star review. Its great to hear this was resolved for you right away. We trust you continue to enjoy your St Christopher Pendant.
Thanks,
Jack
VIRAGE London Customer Success Team
Excellent quality.
Excellent quality providing personalised image to the wearer.Fast delivery well presented excellent price.
5 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Julian,
Thank you for taking the time to leave us a great 5 star review. Enjoy your new jewellery and have a great rest of your day.
Thanks,
Jack
VIRAGE London Customer Success Team
Great service
I've purchased two necklaces off virage they are beautifully made and great value for money,fast delivery.will purchase more, would recommend to anyone
Thankyou for a great service
1 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi William,
Thank you for taking the time to leave us a great 5 star review. We really appreciate your continued loyalty and support. Enjoy your new necklaces!
Thanks,
Jack
VIRAGE London Customer Success Team
Antwoord van VIRAGE London
Hi Luke,
Thank you for taking the time to leave us a 5 star review. it's great to hear you are so pleased with your new purchase. Enjoy!
Thanks,
Jack
VIRAGE London Customer Success Team
Virage London 5 Star Products and Services
Virage London are well ahead of their competitors.
From providing fast and efficient customer service to delivering quality products and services straight to your door with no hassles whatsoever.
The gold Cuban chains that I ordered 8 & 12in are immaculately designed and are a standout piece wherever I go.
If you are wanting a statement piece just like me then look no further than Virage London!! ❤️
4 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Jason,
Thank you for taking the time to leave us such a great 5 star review. We really appreciate you sharing your positive experience with us and thank you for your continued loyalty and support.
Enjoy your new 8mm and 12mm Cuban Chains!
Have a great rest of your day!
Thanks,
Jack
VIRAGE London Customer Success Team
A cross and chain caught my eye and I…
A cross and chain caught my eye and I purchased it. Delivery was on time. I really sweat terribly and after two weeks the product was as new no fading or any nasty surprises so I purchased the 12 mm 24 inch chain same quality and now just purchased 9inch bracelet and would highly recommend these products to anyone.
2 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Alan,
Thank you for taking the time to leave us a 5 star review. It's great to hear your jewellery still looks like new, and thank you for your continued loyalty and support.
Enjoy your latest purchases and have a great rest of your day!
Thanks,
Jack
VIRAGE London Customer Success Team
Great customer service and great…
Great customer service and great quality jewellery..I brought a chain for my husband and im so pleased with it.Good weight and looks really good
2 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Colleen,
Thank you for taking the time to leave us a great 5 star review. We are so pleased to hear the chain you purchased for your husband is exactly what you were looking for. We trust he enjoys his new jewellery!
Have a great rest of your day!
Thanks,
Jack
VIRAGE London Customer Success Team
Highly recommend virage really good…
Highly recommend virage really good quality jewellery but also the communication with them is very good
Very good delivery
1 juli 2026
Review zonder uitnodiging
Antwoord van VIRAGE London
Hi Chris,
Thank you for taking the time to leave us a great 5 star review. We really appreciate you sharing your positive experience with us. Enjoy your new jewellery and have a great rest of your day.
Thanks,
Jack
VIRAGE London Customer Success Team
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