Virgin Mobile Reviews 

Tried to order a new sim deal, but was never given a password to sign in. I try to sign in by following "forgotten password" links ... the emails never arrive. I try to dial their helpline number... it directs me to a SMS text help service. I try to text the help service... it says they no longer support that so try the live chat on their website. I follow the link to the live-chat on their website... and link does not work or lead anywhere.

Absolutely embarrassing levels of incompetence that a company the size of virgin can not create a working website and working links.

I was happily with Virgin mobile for years. They've transferred me to O2 and my signal is rubbish. I couldn't get signal at times in LONDON, let alone up north! Prices have also increased.

I called today to request a new plan and they told me there is a block on my switching plan until they have sorted the switch, so I have to pay extra for a month or two whilst they sort this nonsense. I asked for my PAC and immediately left for Lyca. Not propping up their ridiculous deal!

activation of cellular nothing happened until now almost 2weeks ! keep on saying be its working very bad services!

Absolutely crap service I’m getting 3G supposed 2 be 5g went from EE 2 virgin biggest mistake I’ll be going back and quick

Worst company ever. I have no bars on my phone and all they are interested in is information on your account. I gave the so much information and they still wanted more. All I want is to be able to use my phone.

After 20+ happy & problem free yrs with virgin mobile, y'day I was transferred to 02. Now I can barely hear anyone who calls, sounds so distant & is the same when I call out. I can't retrieve my voice msg's either. I wasn't given an option regarding change to 02. I will now leave & subscribe to another company. I've tried calling & installed 02 app to no avail Don't need this s... why is everything such hard work? 😫 xxx

Swapped from EE. worst decision I made. If I could give 0 stars I would. Signal is very poor, customer service is bad. The sooner I change providers the better.

What a shambles,ported my mobile number to a new account with virgin,It all went downhill from there. I could only ring & send texts out . No incoming calls or texts ,they all went back to my old voicemail supplier PlusNet. I've spent hours on the phone to Virgin and to be honest their more than useless . I've also called Plusnet and they have said there is an issue with the porting of my number in that it is a split porting issue. i.e my outgoing is via my new Virgin SIM card,and my incoming goes back to my old account PlusNet. What a mess and virgin still say all is ok

Been with virgin for nearly 10 years, decided to upgrade, they messed the upgrade up and I was left without a phone for 2 weeks. Had to call up every day for the 2 weeks to chase information, not a single person bothered to get back to me. Called them trying to fix, they said they could only offer me £20 credit so decided to leave as I was just within my 14 days, now they have reported me to a fraud agency and I can’t get a new phone with any other provider!! Absolutely disgusted, please avoid every buying any service with virgin.

Poor signal. My contract was specifically (their words) for box sets and streaming. My signal drops out at least four times an hour, have to refresh and start a video again. Anything longer than half an hour is impossible to watch so forget about audio books or box sets. Their suggestion, watch in my garden. In December, in Yorkshire. They've blamed my phone, the weather (no signal when it rains, when it's windy, when it snows or when it's sunny) and maintainable work, for eighteen months. I've asked for a refund due to not receiving the product they take money out of my bank account for and they basically laughed. Leaving as soon as my contract is up. Possibly a corporate scam cos you won't get what you paid for.

After 4 days in I cancelled my contracts files 2 complaints, and the agent hung up on me when I questioned his behaviour and choice of words. He said this is personal. Virgin mobile has a serious customer service issue. Signal and data is extremely poor.

Oh virgin, you Doughnuts!!
After 20yrs plus without an issue, you transfer me to O2 why oh why oh why ?????
They are just useless, unprofessional, inept, poorly trained, rubbish, who have no customer care!
Thank you so much!!

If I could give zero I would. Virgin should be ashamed to have such a truly crappy website/app.
It is clearly not a new thing either, and I'm amazed that a company providing multimedia and tech services cannot do the basics.
Links don't work.....it repeatedly crashes....user unfriendly....utter knackers....

You got to be kidding me. I ordered a sim only £10 per month Virgin Mobile 1 month contract. I put in all my details. They approved the order, I got the contract details emailed to me. A few hours later I get a notification that my order for a sim was cancelled and someone would call me. No one called me. I thought well fine they don't want my business I'm going else where. Today I get a notification that they put through a hard search on my credit file. Wth. For a £10 sim only!! For them to accept and send me all contract details and then cancel an hour later ?? What is going on. I have a spotless excellent credit score, I've been on an £85 per month EE contract for the last 2 years, so don't tell me that they failed it on a credit review for £10 per month! Stay well clear of Virgin clearly messing peoples credit files up for no reason at all.

What a joke, tried ordering a phone via website second one as have one for my son. They said I never passed credit checks, when asked for an explanation they couldn’t give me one. This got me very worried so done a Experian check on myself as this has never happened before and my credit history is excellent. They never asked me any questions regarding checking my credit. So not sure how they can do an affordability check on me when they don’t know my earnings.
Well they have lost a customer!!

Not even worth 1 star. Don't have a Virgin Mobile. If something goes wrong you can't contact them, get no service and then, be expected to pay for it. I am contacting my lawyer, KC and taking them to task. They used to be so good. What a pity that they should turn out so bad. I cancelled my account which they claim to have no record of and now they want to reconnect me on the payment of 2 months rent. Are they just plain stupid or playing some head game to confuse and then con you. I suppose that what they are doing is not illegal but it is sharp practice. They were around during WW2. They were called Spivs then. The main difference now, and I'm not racist, is that they are no longer English speaking as their natural tongue and, quite frankly, I do not understand them. I'll see them in court.

Virgin mobile didnt honour the dat unlimited had us on 100gb cap i went ran out if allowance and they chatged a £100 whuch is beyind unreasonable as they without nitice barred service on both contracts with no notice. Philipino cuatomer service did not get it ir understand how contract law works in the uk. Contracts are not accociate each individual contract is a seperate contract. They gave us no chance to discuss or to pay (which we wont) no online chat working the web chat doesnt work either.

I needed to change The whole family to a different provider. I have two young children I went directly to the website and was able to get hopefully a good deal. I was able to set up an account and then add the sim only deals to it it’s all worked fairly well with transferring the numbers.
There is a lot of confusion when talking to the customer service. I’m on a rolling monthly contract so hopefully will not have the problem that some people have had.

Customer service is a total joke they do not have a clue what they are doing they have now moved me to 02 or I would be cancelling don’t want anything to do with virgin mobile again a big company who don’t give a dam about customers I called yesterday only to wanting a new SIM card took me an hour and a half getting passed from clown to clown ended up shouting at them and no wonder an hour and a half of my life I will never get back for a new SIM card

Awful service, awful staff, no one has a clue what’s going on including Nick their manager who just lies to make them look better! Had my service suspended called them to ask why they said system glitch so they unblocked it next day service is blocked again called back asked why they told me I haven’t paid? But did unlock it again. A week later my service was suspended again called them to ask why and they said they have suspicion that my number is being used for fraud and will be unblocked in 24 hours but didn’t give any notice or any reason why they suspect this?? it’s now two weeks later I have spoken to multiple people and been told different things everytime today they told me that my phone number will not be able to work with them again because I have breached their fair use policy? When I asked what that is and how I have done it they could not give an answer and could have told me this two weeks ago before instead of making up a different excuse and lie everytime I have called in over the last 2 weeks?? Would not recommend these lot especially if you have a problem and want to speak to their ‘customer service team’ about it to help you’re better off speaking to a brick wall