Thomas O. is one of the best customer service agents I’ve ever had to pleasure to work with. It’s hard to get good customer service with other companies these days but it is always a good experience... Toon meer
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Lees wat reviewers zeggen
VirtualShield Customer Service; Pearl was a great Customer Service Rep. I was going to cancel but got a really good rate. I've been have trouble with where my money is so I'll be changing again soon.... Toon meer
Bedrijf heeft geantwoord
Had an issue with my credit card on file to renew my subscription (it's an every other year plan, so my cardholder blocks it every time) Was not able to resolve on my own, so contacted Pearl in custo... Toon meer
Bedrijf heeft geantwoord
My Bank flagged and shut down my card, for a double tap for my yearly renewal. After talking with the bank, I went to VirtualShield support page and Amanda was a big help to make the reinstatement pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Browse the web with confidence and protect your online identity with VirtualShield. Our comprehensive solution includes VPN, identity protection, malware & antivirus protection, fast speeds, and anonymity for all-around security and privacy.
Contactgegevens
Verenigde Staten
- support@virtualshield.com
- virtualshield.com
4,6
Uitstekend
165 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Immediate Resolution
Pearl addressed my question and the issue I was experiencing with my VPN immediately and it was quickly resolved with her instructions provided.
27 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Problem resolved quickly
After I activated a 'ticket', it took a while for anyone to get back to me. However, once I received a response, the problem was resolved the same day. The Account Manager, Tom, was extremely helpful. He asked pertinent questions and resolved the problem promptly. I have used Virtual Shield for several years without a problem. I did not want to use any other VPN. Thanks for your help!
18 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Upgrade Satisfaction
I just finished an upgrade to my existing plan. Pearl, the virtual assistant, was super helpful and answered all I needed to know to move forward with my upgrade. VS, you have a satisfied customer, and I am thankful having found your service via Dave Hodges (The Common Sense Show), Doug Hagmann (Intel Report), Mike Adams (Health Ranger) to name a few. Kudos to you all for the service you provide. Cheers!
26 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando was very helpful when I needed…
Fernando was very helpful when I needed to update my payment method. It Only took a few minutes. Great customer service and very polite! I love this product! Thank you so much!
25 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando is Super!
Fernando was quick and easily corrected the issue...very professional!
25 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Pearl was a live online chat assistance…
Pearl was a live online chat assistance that was able to immediately resolve an issue updating my Virtual Shield.
(In fact, I have never had a bad experience with VS customer service, and Pearl maintains that high standard.)
24 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Long-time user sends GRATITUDE!
I've been with Virtual Shield over five years, and what I must absolutely say is that its BEST FEATURE is not just its Tech Support (Tom from Level Two is THE BOMB!!!) but its TELEPHONIC Tech Support, which is EXTRAORDINARY!!!
A confirmed Luddite/ technomoron, there is nothing on Earth more comforting than having an IT GENIUS on the phone, not merely addressing and correcting a problem, but putting a frazzled, frustrated enduser into complete CALM with his phenomenally-comforting, soothing, upbeat, amazingly kind and patient delivery.
To watch this man work after he's taken control of my PC is cause for wonder and awe: never have I
received such assistance from a tech provider, and certainly never from previous VPN providers!
THANK YOU, Virtual Shield for having the MOST AMAZING Tech Angels and for offering TELEPHONIC support!!!
Just. Plain. WOW!!!
5 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you so much
Thank you so much for all of your great help! Tom did a great job of explaining what I needed to know. And Amanda took me straight to a resolution quickly! Each of their roles in solving my problems were so valuable! I so much appreciate them both! :)
18 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Henry has been a trusted professional…
Henry has been a trusted professional and some one I consider a friend.
19 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
false subscription expired notice…
Had a false subscription expired notification. Chatted with Amanda with statement of issue and screen shot her a picture of my account info stating my auto renewal is are of 8/4 2026. Immediate response from her and challenge solved. Back up and running as a satisfied customer.
19 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Had connection issues and had a quick…
Had connection issues and had a quick response and support from the VS team love your work
19 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Amanda
Amanda, was very helpful. she explained everything I needed to do. She found a solution to my problem and now my Virtualshield is working great. She is a great asset to Virtualshield.
18 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Prompt reply to assist on the problem…
Prompt reply to assist on the problem encountered by the user of VirtualShield. The problem was solved thru the suggestion of Olivia (Virtual Shield Support) and the link she provided.
17 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
VirtualShield support and service
I've been using VirtualShield for over a year. Any issues I've had have been quickly and efficiently resolved by the support staff, especially Tom. The friendly and quick service I've received is what sets companies apart from others, and is one of the keys to success for all businesses. As far as the VPN, I feel confident and protected wherever I go.
16 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
What made me give V/S a rating of 5 has very little to do with the product
What made me give V/S a rating of 5 has very little to do with the product, but a certain individual I deal with whenever I encounter problems with this product.
He's knowledgeable about the field & product, respectful in every way & is truely customer orienated.
As for the product, I would give it a rating of 2.5.
9 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're glad our support team was able to help you effectively.
We appreciate your feedback on the product - we know there's room for improvement, and your insights are valuable as we work to make things better. We've shared your comments with our product team.
If you need any more help or have other suggestions, please reach out. Your 100% satisfaction is our top priority.
Antwoord van VirtualShield
Thank you so much for taking the time to leave a review of our product!
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
I got great service every time...
I had a technical problem that wasn't resolved right away. The entire team was really patient with me. Shelly and Fernando were very helpful. I got great service every time I had an issue. The technical department gave me clear instructions to resolve my issue. I was actually so impressed with the service. Enough to come over here.
11 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
My dedicated account manager and…
My dedicated account manager and customer service team have been most attentive and helpful with me in isolating and fixing the win 10 vpn app's Connect Automatically glitch setting. I am most grateful to Tom for his commitment and discipline.
There were some delayed responses and a lot of unforeseeable laborious glitches. But overall very professional and attentive.
Thank you.
28 augustus 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Olivia is the Best!
I "chatted" today with Olivia. She was very kind, informative, and helpful. I am grateful she took my chat and was interested in helping me. Thanks!
13 september 2024
Review zonder uitnodiging
Antwoord van VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
I had to cancel when I realized my…
I had to cancel when I realized my other virus protection was still active. Virtual Shield claims 100 refund guarantee but they did not refund me the full 100% I had paid. Pretty disappointed now
27 juni 2024
Review zonder uitnodiging
Antwoord van VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
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