Website states FREE NEXT DAY DELIVERY OVER £29.99 UPTO 10KG in UK Mainland. So trying to place an order for £35 and have a UK mainland postcode yet the system wants to charge £6.99 for P&P and no answ... Toon meer
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Lees wat reviewers zeggen
I have placed on line Order on the basis it was Colgate 2 In 1 Toothpaste & Mouthwash Whitening 100ml - Pack of 3 as per the picture shown online. I received s "Icy Blast", instead of "Whitening".... Toon meer
This is an absolutely fantastic company to buy from- not only is everything a bargain it very often comes next day delivery & FREE POST when you spend over £30 !!! There is nothing to not like- their... Toon meer
Bedrijf heeft geantwoord
I've made two orders with Vitapoint and both have been delivered extremely fast (within 48 hours). For clarity, the two orders were for shoe deodorisers (Beauty Formulas Odour Control Foot & Sho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gezondheids- en schoonheidsartikelen winkel
- ook in
- Doe-het-zelfzaak
- Natuurvoedingswinkel
- Supermarkt
- Vitamine- en supplementenwinkel
Geschreven door het bedrijf
Vitapoint is a leading retailer in Health & Beauty, Vitamins, Toys and also household products with the lowest prices. Established in 2016, Vitapoint prides themselves in the service provided to all of its customers. Visit vitapoint.co.uk for some great offers now
Contactgegevens
Albion House, Albion Street, BL3 6ND, Bolton, Verenigd Koninkrijk
- 01204 934073
- customerservices@vita-point.co.uk
- vita-point.co.uk
3,9
Goed
554 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Company does not recognise Scotland as UK mainland.
Website states FREE NEXT DAY DELIVERY OVER £29.99 UPTO 10KG in UK Mainland. So trying to place an order for £35 and have a UK mainland postcode yet the system wants to charge £6.99 for P&P and no answer from phone number!
5 oktober 2026
Review zonder uitnodiging
Left on the doorstep without knocking!
Left on the doorstep, without knocking, and it got stolen when I was at home waiting for the package! I was so upset. I called customer services to complain and they said that they would contact me within an hour to send me a form to fill in. That is the last I heard from them. I paid for my order and have no product!
24 september 2026
Vitapoint was amazing easy to order and…
Vitapoint was amazing easy to order and pay, a very speedy delivery too. Very impressed 😁
24 september 2026
Danke fuer die nette Beratung von…
Danke fuer die nette Beratung von Andreas Valkanis. Viele Grüße Ioannis aus Frankfurt am Main.
29 september 2026
Review zonder uitnodiging
Great service and value and super fast…
Great service and value and super fast delivery. I ordered yesterday and received my order today.
Thank you vitapoint.
28 september 2026
Review zonder uitnodiging
misleading product advertised
I have placed on line Order on the basis it was Colgate 2 In 1 Toothpaste & Mouthwash Whitening 100ml - Pack of 3 as per the picture shown online. I received s "Icy Blast", instead of "Whitening". I placed the order on the basis of the photo stating "whitening". This was misleading, and I was duped into ordering the wrong item.
2. They use Evri to deliver the product, which was a nightmare, delivery was on the wrong day, wrong time and taking 2 weeks for the return product to reach Vita Point
27 augustus 2026
Review zonder uitnodiging
I wouldn’t use this company
I ordered a product from this company. They sent a different one but didn’t tell me. When I queried it, they said they had checked with the manufacturer, who said that it was the same product but updated packaging. I also checked with the manufacturer, who said this was true. However, they also said that the price was way too high for the product and that I had been taken advantage of. I sent the item back for a full refund. The item was then sent BACK to me. I queried this and was offered a partial refund - a third of the cost of the item. I have had to accept the paltry refund as I am unable to print off a Returns label. Suffice to say I will NEVER use this company again.
14 september 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear that you were unhappy with your experience. We have reviewed the matter and can confirm that a full refund for the order has already been provided.
We understand your frustration regarding the returns process and apologise for any inconvenience caused. We always aim to resolve customer concerns as fairly and efficiently as possible.
Antwoord van Vitapoint | Everyday essentials
Thank you for your positive feedback! We’re delighted to hear you were happy with our prompt delivery and customer service. We really appreciate your support!
Steer clear
SEPTEMBER 01 / 2026
Re: Their customer service line!!!
JUST A BLEEDIN' JOKE, NOBODY ANSWERS IT, (you will endure some Terrible piped music) WHEREVER they dredged that from) AND AFTER 3PM IT STATES IT'S CLOSED, ALSO, emails aren't acknowledged either.
BE WARNED!!
SEPTEMBER 05 2026
It is so strange that they DON'T INCLUDE "THEIR NAME"
AND DON'T CORRESPOND TO YOUR EMAILS EITHER...
THE ‘MR MYSTERY’
DOESN'T MAKE FULL PERSONAL STATEMENTS, THEY’LL "MINCE" THEIR WORDS
(REPLY VIA TRUST PILOT)
TO AVOID MAKING THINGS CLEAR...
I AM STILL AWAITING THE FULL AMOUNT FOR MY ORDER WHICH WAS REFUSED BY ME, AND EVRI WERE DEALING WITH THE RETURN... AS I STATED "BEWARE" YOU WON'T GET ANY STRAIGHT ANSWERS SHOULD YOU HAVE A QUERY.
1 september 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear about your experience when trying to contact our customer service team. We understand how frustrating it can be when you’re unable to get through or receive a response to your emails.
We can confirm that a refund has already been provided for your order. We sincerely apologise for any inconvenience caused and are continually working to improve our customer service and response times.
Great delivery service.
25 augustus 2026
Antwoord van Vitapoint | Everyday essentials
Thank you for your feedback! We’re glad you were happy with our delivery service. We really appreciate your support!
Antwoord van Vitapoint | Everyday essentials
Thank you for your feedback! We’re glad your order arrived on time and in good condition. We really appreciate your support!
Avoid. Service below par
Ordered 12 cans of foam spray.
These were split into 2 boxes so
I got a delivery charge.
Weight on the box was incorrect and was under to qualify for the free delivery charge.
When challenged they replied had to be spilt so they didn’t get damaged.
Items turned out to be faulty and was sent back.
Almost a month later and still haven’t received a refund.
Phoned them 2 weeks ago and they said they don’t get confirmation from Evri! When stock returns so I was informed the money will be refunded in 2 days times.
Another 2 weeks later and no refund.
Just got off the phone again with them and once again had to tell them when it was returned and return numbers etc.
Customer service a joke! Hung up the call
31 juli 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear about the experience you had with your order and the inconvenience caused by the delay in processing your refund.
We understand your frustration regarding the communication and the need to provide the return details multiple times. We have reviewed the matter and can confirm that the refund has now been processed and provided to you.
We sincerely apologise for the inconvenience caused and appreciate your feedback. We are reviewing our processes to improve communication and ensure refunds are handled more promptly in the future.
Terrible company
Terrible company
Ordered with the promise of next day delivery.
It states on website
"All orders placed before 5:00 PM are delivered Next Day"
I received an email from vitapoint pretending they dispatched it on 25.8.26
It is now 26.8.26
It hasnt even been dispatched as I checked the evri tracking.
I called and there customer service team reckoned it will still come today
They couldnt even grasp how this is impossible as for a next day to arrive eith a courier they have to receive it the evening before
I have emailed asking for an immediate cancel gigen they have failed to dispatch and I need this urgently today
I have informed them via email I will report and do a chargeback with amex if they fail to refund
Order 000073323
26 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear about the frustration caused by the delivery of your order. We understand that you placed the order expecting next-day delivery and that the tracking information did not initially update as expected.
We appreciate your feedback regarding the communication from our customer service team. We are continuously reviewing our dispatch and delivery processes to ensure that orders are processed and tracking information is updated as promptly and accurately as possible.
We sincerely apologise for the inconvenience caused and understand how disappointing this would have been, particularly as the order was needed urgently.
Only received part of the order had to…
Only received part of the order had to call to find out about the rest communication poor
12 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear that your order arrived in separate parts and that you had to contact us for an update. We apologise for any inconvenience caused and appreciate your feedback. We’re continually working to improve our communication and ensure customers receive clearer updates regarding their orders.
Super Company
I,m extremely pleased with the service provided byVita point & will definitely be using them in the future.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you so much for your wonderful feedback! We’re delighted to hear that you were extremely pleased with our service. We truly appreciate your support and look forward to serving you again in the future
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We’re delighted to hear you were happy with our prices and fast delivery. We really appreciate your support and look forward to serving you again!
The product I bought is so much cheaper…
The product I bought is so much cheaper buying it from Vitapoint than in the shops. The online shop is easy to use and my delivery is quick . It's a no brainer
8 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your fantastic feedback! We're delighted to hear that you found our prices competitive, our website easy to use, and your delivery quick. We really appreciate your support and look forward to serving you again!
A day after ordering the item they tell…
A day after ordering the item they tell me it is out of stock.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate the order details from the information provided, but we are continuously improving our inventory management to help prevent situations like this from happening in the future. We apologise for any inconvenience caused and appreciate your understanding.
Excellent service with speedy delivery…
Excellent service with speedy next day delivery of products at very competitive prices.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We're glad you're happy with our service, prices, and delivery. We appreciate your support!
Couldn't be better
Second time ordering from Vitapoint. Great prices and super fast delivery. Will definitely use again. Brilliant
5 augustus 2026
Review zonder uitnodiging
Antwoord van Vitapoint | Everyday essentials
Thank you for your kind feedback! We're glad you're happy with our service, prices, and delivery. We appreciate your support!
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