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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent company, the customer comes first. The customer service is brilliant and the range of items they stock is fabulous. Pricing and speedy shipping too. So much better than Amazon. Don’t hesitat... Toon meer

Beoordeeld met 5 van de 5 sterren

Order arrived extremely expeditiously on every occasion. They keep a particular brand of herbal tablet which helps a lot with leg cramps at night. Difficult to find in UK.

Beoordeeld met 5 van de 5 sterren

First time ordering from Vitamingo, ordered Angel Dust pre- workout, great price 👍 placed my order on Sunday 27th Sept and it arrived safe and sound on Tuesday 29th Sept. Excellent service will be or... Toon meer

Beoordeeld met 5 van de 5 sterren

I order all my ionic mineral drops here. The bottles tell me how many drops of each I need and I like to split the daily dose between my morning juice and afternoon smoothie. There is always a far off... Toon meer

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel

Geschreven door het bedrijf

VitaminGo is a UK based business dedicated to optimizing the health and well-being of our customers.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

287 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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4,6

Alle reviews

(287)

74 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Good reliable company

Reliable company. I order Camillia regularly for my teething baby and it works a treat. Delivery is always quick, operationally these guys are very efficient. Couldn’t ask for more.

26 mei 2025
Beoordeeld met 1 van de 5 sterren

Awful shysters I ordered Zapzyt wash…

Awful shyster. I ordered Zapzyt wash instead of gel by mistake- hardly an unforeseen or unexpected occurrence in the quotidian mundanity of running an online business. A good faith operator would respond immediately with “not a problem” type support to return or replace the item.
Countless emails and phone calls on their fake answerphone later over several days had still not produced any contact whatsoever.
Zero customer service, unaccountable. AVOID Owner Blazej Hamrouche not answering phone or emails in a timely fashion and full of puerile reactions when he did deign to reply only *after* I’d posted the truth about how he runs his shabby ego-led outfit.
Very unclassy web handle @MsTouchmytralala apparently obsessed with power and motorbikes, no relatable British values which is a comment on attitude of mind and normative national values which define how we expect to relate to each other in this case in the business arena, and not as he chippily and defensively moaned evidence of “racism”. I had to make repeated requests just to rouse him enough to proffer his initial patronising remark which was

“ Sorry, how old are you?”

never mind stir him to provide actual support to return a product- ie a routine business activity any reputable company would handle without the delays and incongruent remarks about a customer who had already spent over £50!

Contrary to his false assertion that I texted private staff numbers, the number I used was transparently online- how else would I find it? Why would I need to look for it if the headline customer phone number was ever answered? It’s normal for an ignored customer to try to reach the person responsible for being ignored via the usual online searches like Companies House whereas it’s sinister when that Company Director does the following:

He misused the private contact info I had given him to place my order in order to stalk me online to find out if I work with kids as if my professional life has any bearing on the justness of trying to secure customer service in a totally unrelated field- thus presenting a credible child protection issue- just in order to gaslight and belittle my legitimate concern about my query not having been addressed.
This behaviour is uncivilised and potentially dangerous.
I was sent a returns link that didn’t work then instead of responding in a professional and practical manner he wrote to me
“you are unable to follow simple steps and acting like a child”.
Whatever the cultural norms he is used to, I consider this disgusting individual unfit to run a business in this country. He certainly does not deserve my considerably valuable patronage and I urge all potential customers to spend their money elsewhere rather than enable an entitled egoist to continue basking in his inexhaustible vainglory.

PS his quaint delusion about being able to “dox” a Company Director is a laughable oxymoron which beautifully exposes the avoidant modus operandi I encountered

30 april 2025
Review zonder uitnodiging
Logo vitamingo.co.uk

Antwoord van vitamingo.co.uk

The customer mistakenly ordered the wrong product (Zapzyt wash instead of gel). Despite the error being entirely theirs, we offered a free return and full refund, even though their requested replacement was out of stock.

Before even attempting to process the return, the customer began spamming private staff numbers, sending hostile emails, and launching personal attacks. When they failed to complete the return label form (which requires only three address fields), they escalated the situation—sending dozens of rude messages, making false accusations, and even trying to dox the business owner online.

What’s most disturbing is that this individual is a childminder, yet chose to include a racist remark, saying the business owner lacks “British values” and is “just here to bleed money off us”—clearly targeting their ethnicity or background. If these are the values this person holds and is passing on to the children in their care, it raises serious and legitimate concerns about their judgment and fitness to work with young, impressionable minds.

Let’s be clear:

The order was delivered exactly as placed.

A no-cost return and refund were offered immediately.

No respectful inquiries were ignored.

Personal attacks, harassment, and racism were entirely unwarranted.

We treat all customers with fairness and respect—but we will not stay silent in the face of abuse, defamation, or xenophobia, especially from someone entrusted with a safeguarding role.

Beoordeeld met 5 van de 5 sterren

Excellent service

Ordered a pint jar of chlorophyl, was dispatched within an hour. Arrived 2 days later and packed incredibly well, with plenty of bubble wrap. Top notch service, and good prices too

11 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Second to none!

My second order with VitaminGo! Second to none! Brilliant service! Speedy delivery! Thank you!

1 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really happy with my order

Really happy with my order, these are a nightmare to find in the UK, normally pay a lot more from the US and wait 2 weeks for delivery

2 Days delivered!!! I’m very please, you have saved the day Vitamingo thank you 🙏

20 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Everyone be careful especially about…

Everyone be careful especially about date one years ago I bought one vitamin was out of date I’ve tried to call them they didn’t answer me after few emails they answered. Also this year I bought multivitamin for fertility which is coasting me £76 the date was removed firstly I said it’s ok but when called to company they said even the bottle for vitamin changed now it’s look very old. I’ve returned but again nobody answered very funny even they don’t care about regular costumers

20 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not purchase!

Received item damaged. Item was sent in an envelope and when I contacted them they said we send out all items in envelopes. The item I ordered was a gift and the box and item itself was in an unbelievable state. Unhelpful customer service - they offered to send me a spare box in the post. What a joke!

I strongly advise you all do not purchase on here.

14 december 2024
Review zonder uitnodiging
Logo vitamingo.co.uk

Antwoord van vitamingo.co.uk

Thank you for your feedback. We are sorry to hear about your disappointment with your purchase and would like to clarify the situation for transparency.

The item you ordered is a beauty product, and while the box does not impact the product's quality or usability, we understand that packaging can matter when the item is intended as a gift. However, the order was not marked as a gift, which is why it was shipped in our standard packaging.

Upon hearing your concerns, we promptly offered to send a replacement box in perfect condition to address the issue, even though the product itself was not damaged. Additionally, we went above and beyond by offering a full refund, despite the fact that the product was in usable condition. Unfortunately, you declined these reasonable resolutions and instead insisted on receiving a second product for free, which is not in line with our policies.

We strive to provide excellent customer service and accommodate reasonable requests to ensure our customers are satisfied. If there is anything further we can do to assist within these guidelines, please don’t hesitate to reach out to us directly.

Thank you for your understanding.

Beoordeeld met 5 van de 5 sterren

First time using there

First time using there, very Quick reposnse, within mins of asking whether bottle was Glass or plastic.

And turned up the next day, very happy with the services and the product.

25 juli 2024

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