Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We was recommend Viva and booking our holiday was tailored to our needs and requests. Vaibhav was very polite, caring and wanted to help us and is going keep in contact. We booked a very important fam... Toon meer
Bedrijf heeft geantwoord
We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Toon meer
Bedrijf heeft geantwoord
VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Contactgegevens
Central House, N3 1LQ, London, Verenigd Koninkrijk
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Uitstekend
375 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Second time booking through Viva
Second time booking through Viva. The agent Vaibhav was very helpful and accommodating with our changes in itinerary. Looking forward to our holiday.
19 juni 2025
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Mr. Greenall,
Thank you so much for your lovely review and for choosing Viva for the second time! 🎉
We’re thrilled to hear that Vaibhav was able to assist you smoothly with your itinerary changes. 🙌
Wishing you an amazing holiday ahead — we truly appreciate your continued trust in us! ✈️🌍
Warm regards,
The Viva Holidays Team
Holiday booking
Just booked cruise and stay with viva cruises .kritika was very helpful patient and understanding. As long as everything keeps going to plan will definitely book with them again
19 juni 2025
Antwoord van Viva Cruise
Hi Trevor 👋
Thank you so much for your kind words! We're thrilled to hear you’ve just booked a cruise and stay with Viva Cruises. 😊 Kritika will be so happy to know her helpfulness, patience, and understanding made a great impression.
Here’s to everything going smoothly with your holiday plans — and we can't wait to help you book your next adventure! 🌍🚢
Warm regards,
The Viva Cruises Team
Vaibhav it's been a pleasure helping me…
vaibhav it's been a pleasure helping me organise my much anticipated cruise including lake garda. Every detail has been explained and your attention to detail has been superb!! Many thanks for helping me.
16 juni 2025
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Customer,
Thank you so much for your kind words! 😊
We’re delighted to hear that Vaibhav was such a pleasure to work with and provided superb attention to detail while helping you organize your much-anticipated cruise and Lake Garda trip.
Your appreciation truly means a lot!
Wishing you an unforgettable holiday experience!
Warm regards,
Team VIVA Cruise
What made the experience great was how…
What made the experience great was how attentive Madhav was by going above and beyond to fulfil what I was wanting out of the holiday
13 juni 2025
Antwoord van Viva Cruise
Dear Jeffrey,
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that Madhav made your experience great by being so attentive and going above and beyond to meet your holiday expectations.
We'll be sure to pass on your kind words to him.
Wishing you an amazing trip!
Warm regards,
Team VIVA Cruise
The staff are very helpful and talked…
The staff are very helpful and talked me through the itinerary in detail and resolved some booking issues.
3 juni 2025
Antwoord van Viva Cruise
Dear Henry,
Thank you for your kind words! 😊 We're glad to hear our staff could guide you through the itinerary and help resolve the booking issues. Your satisfaction means a lot to us. Wishing you a fantastic and memorable holiday! ✈️🌞🧳
Best Regards,
Team VIVA Cruise
Holiday
Your representative was very informative,nothing was any trouble for him.He adapted the holiday to suit us and was very polite and explained any questions thourghly.
1 juni 2025
Antwoord van Viva Cruise
Dear Irene,
Thank you for your kind words! 😊 We're delighted to hear that our representative was informative, polite, and went the extra mile to tailor your holiday and answer all your questions thoroughly.
We truly appreciate your feedback! 👍✨
Warm regards,
Team VIVA Cruise
Just back from our amazing holiday …
Just back from our amazing holiday new york miami and carribean cruise booked by krikita , flights,hotels in new york and miami amazing ,msc seascape fabulous , really was a 5 star holiday
Thank you again viva holidays
14 mei 2025
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Respective Customer,
Thank you so much for your fantastic feedback! 😊 We’re absolutely thrilled to hear that you had such an amazing holiday experience—from your flights and hotels in New York and Miami to your fabulous MSC Seascape Caribbean cruise. 🌟🚢🌴
Kritika will be delighted to know her efforts helped create such a memorable trip for you! We can’t wait to assist you again with your next adventure.
Warm regards,
Team Viva Cruise
In a word Kritika
24 mei 2025
Antwoord van Viva Cruise
Dear Derek,
In a word — exceptional! 🌟
Thank you for your feedback! We're so pleased to hear that Kritika made such a great impression. Wishing you a fantastic holiday! ✈️🌴😊
Best Regards,
Team VIVA Cruise
Kritika was my agent very professional…
Kritika was my agent very professional and nothing was to much trouble for her I would email Kritika to ring me and she would any thing you need to do to make a perfect holiday Kritika is the person to speak to she will go through the holiday step by step until it's what you want
24 mei 2025
Antwoord van Viva Cruise
Dear Paolo,
Thank you so much for your lovely feedback! 😊 We're thrilled to hear that Kritika provided such professional and dedicated service. It’s great to know she went above and beyond to make sure everything was just right for your holiday.
Wishing you an amazing trip ahead! 🌟✈️🏖️
Best Regards,
Team VIVA Cruise
Easy transaction helped by the staff…
Easy transaction helped by the staff deffo use again
19 mei 2025
Antwoord van Viva Cruise
Hi Russell,
Thanks for your great feedback! 😊 We're glad the transaction was easy and that our team could help. We look forward to assisting you again! 🙌✈️
Best regards,
Team VIVA Cruise
Just booked through Viva and after so…
Just booked through Viva and after so much messing about and not knowing what we was doing, Kritika helped us every step of the way and made us feel so much at ease. Kritika is a credit to the company and we would not have booked if it wasn’t for her. Thanks!
15 mei 2025
Antwoord van Viva Cruise
Dear Rob,
Thank you for sharing your experience! We’re so glad to hear that Kritika was there to guide you through every step and made you feel at ease during the booking process. 🙌✨
Kritika truly is a credit to Viva Holidays, and we’re happy she could help make your booking possible. We wish you an amazing trip ahead filled with joy and relaxation! ✈️🌴
Best Regards,
Team VIVA Cruise
We have been with viva cruise n stay a…
We have been with viva cruise n stay a couple times, we have had Madhav, who is very polite and will do his very best to get you what you want, at a good price we changed our minds a few times but was still cheery and very helpful would recommend him every time x
9 mei 2025
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Customer,
Thank you so much for your kind words! 😊 We’re thrilled to hear that Madhav has consistently provided you with excellent service and support during your bookings. His politeness and dedication to finding the best options for you are truly appreciated!
We’re grateful for your recommendation and wish you an amazing holiday filled with unforgettable memories! ✨🌞
Best Regards,
Team VIVA Cruise
Great customer service thank you
9 mei 2025
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Nigel,
Thank you so much for your kind words! 😊
We’re thrilled to hear that you had a great experience with our customer service.
Wishing you a fantastic and unforgettable holiday ahead! ✨🌍🚢
If you need any further assistance, don’t hesitate to reach out. We’re always happy to help!
Best Regards,
Team VIVA Cruise
Had very good experince bookinng .
Had very good experince booking throught VIVA cruise.
Was speaking to Madhab who seems to be knowlegable in his work and helped me with good recomendations and manged to find some excellent free upgrades spceally hotel in New york and private transfer in Vancouver.
3 mei 2025
Antwoord van Viva Cruise
Dear Asgar,
Thank you so much for your wonderful feedback! 🚢😊
We're glad to hear you had a great experience with us and that Madhab could assist you with excellent recommendations and upgrades.
Wishing you an amazing trip ahead! 🌟
Warm Regards,
Team VIVA Cruise
My travel agent was a knowledgeable
My travel agent was a lovely, informative,intellent and very patient lady by the name of Kritika. She worked diligently on building my itinerary holiday package. It met all my needs and requests. It was also at a price that I could afford. I recommend this company viva cruises.
15 april 2025
Review zonder uitnodiging
Great communication skills fabulous at giving you best price
Great communication great holiday assistance nothing 2 much for them. loads of different options given for a cheaper same holiday with dates.
21 maart 2025
Antwoord van Viva Cruise
Dear Audrey,
Thank you for your wonderful feedback! 😊 We're so glad you had a great experience and found our team helpful in finding the best options for your holiday. ✈️💙 Making travel planning easy and stress-free is what we love to do!
Wishing you an amazing trip! 🌍✨
Warm Regards,
Team VIVA Cruise
Had a great experience booking our…
Had a great experience booking our holiday with Viva. Vaibhav was very professional and patient and helping me with the booking. Looking forward to our holiday. Thanking you again Vaibhav.
17 februari 2025
Antwoord van Viva Cruise
Dear Mary Loscalzo,
Thank you for your lovely review! 😊 We’re so pleased to hear that you had a great experience booking your holiday with Viva and that Vaibhav provided professional and patient assistance throughout the process. ✨
Your excitement for your upcoming holiday is truly wonderful, and we’re delighted to have been a part of making it happen! 🌍✈️ Vaibhav will be thrilled to know that his efforts were appreciated.
Wishing you a fantastic and memorable trip ahead! If you ever need any further assistance, we’re always here to help. 💙
Warm Regards,
Team Viva Cruise
Pausheli was and has been brilliant…
Pausheli was and has been brilliant very patient and understanding took a bit of time but got there in the end. If I was to book with viva again I would want Pausheli to do my booking.
6 februari 2025
Review zonder uitnodiging
Antwoord van Viva Cruise
Thank you, Nancy, for your wonderful review! 😊 We're delighted to hear that Paushali provided you with such patient and understanding support throughout the booking process. 💙✨ Your kind words truly mean a lot, and it’s fantastic to know that you’d love to book with her again!
We appreciate your trust in us and look forward to assisting you with more amazing trips in the future. Wishing you incredible travels ahead! ✈️🌍💫
Warm Regards,
Team Viva Cruise
Anniversary Holiday
Booked a holiday with viva cruise which included a stay at Niagara Falls, New York and a cruise.
Ritu helped throughout the process and was friendly, professional and helpful.
When I needed to discuss my trip and question some details my emails were answered quickly.
Looking forward to a fab holiday later in the year.
3 februari 2025
Antwoord van Viva Cruise
Thank you, Sue, for your wonderful review! 😊 We're delighted to hear that Ritu was able to assist you throughout the booking process with professionalism and warmth. Planning a holiday is like piecing together a beautiful puzzle, and we’re thrilled to have helped you put it all together seamlessly. 🧩✨
It’s fantastic to know that your questions were answered promptly—just like a well-timed compass guiding you toward an amazing adventure! 🧭🌍 We can’t wait for you to embark on this incredible journey and create unforgettable memories. Wishing you a spectacular trip ahead! 🚢🌆🌊✈️💙
Warm Regards,
Team Viva Cruise
I spoke with a fabulous man by the name…
I spoke with a fabulous man by the name of Vaibhav, he went out of his way to help me after being let down by another company. Would definitely recommend this nice polite and very helpful man.
5 februari 2025
Antwoord van Viva Cruise
Dear Jacqueline,
Thank you for your wonderful feedback! 😊 We're delighted to hear that Vaibhav went out of his way to assist you and turned your experience around. Your kind words about his politeness and helpfulness mean a lot! 🌟
We truly appreciate your recommendation and look forward to assisting you again in the future. ✈️💙
Warm Regards,
Team VIVA Cruise
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.