Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience... Toon meer
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We was recommend Viva and booking our holiday was tailored to our needs and requests. Vaibhav was very polite, caring and wanted to help us and is going keep in contact. We booked a very important fam... Toon meer
Bedrijf heeft geantwoord
We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Toon meer
Bedrijf heeft geantwoord
VK quickly and politely responded to multiple enquiries. He was patient and reassuring and did everything he could to help us. VK went above and beyond to ensure that we had the best value package, in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Contactgegevens
Central House, N3 1LQ, London, Verenigd Koninkrijk
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Uitstekend
375 reviews
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AVOID THIS COMPANY AT ALL COSTS
We very nearly booked an "too-good-to-be-true" opportunity for a cruise and stay holiday to Las Vegas, Los Angeles, 7 day cruise and San Fransisco Stay ... We were given a proposal that indicated fabulous hotels with BA & American Airline Flights on Discovery Princess Cruise Ship ... I phoned to check some details and was given very specific flight details but when the final proposal came through EVERYTHING had changed and they followed it up with a phone call asking me to accept the proposal while they were on the phone ... Thank goodness I didn't! ... This is a typical example of a beta switch and I told them so ... AVOID THIS COMPANY AT ALL COSTS ... Not everything that glistens is gold! ... If this saves just 1 person from heartbreak then I have done what I intended FURTHER TO THE REPLY FROM VIVA CRUISES .... THIS IS UTTER RUBBISH AND YOU KNOW IT ... THIS WAS A COMPLETE DOWN-GRADE FROM THE ORIGINAL PROPOSAL .... WE HAVE SINCE BEEN ON THE WEBSITE FOR THE ORIGINAL HOTELS AND THERE IS STILL AVAILABILITY ... WE WILL AVOID THIS COMPANY AND ANYONE USING THEM DO SO AT YOUR OWN RISK
31 januari 2025
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Libby,
Thank you for sharing your feedback. We’re sorry to hear you were dissatisfied with your experience, and we’d like to address the concerns you raised.
However, we must respectfully clarify that the details in your proposal were clearly outlined as subject to change based on availability, which is standard for the travel industry. Unfortunately, the review does not accurately reflect the events or provide a true representation of the situation.
Both the flights and hotels were specified as "subject to availability" and "or similar," and this information was communicated to you at each stage of the process. We apologize if there was any misunderstanding regarding this. The alternative hotels were offered prior to the booking and not after the booking was confirmed and were in fact like for like with locations and ratings; and Delta flights were offered instead of BA which is an equally good airline.
On a more serious note, we were deeply concerned to hear about the inappropriate comments you made regarding our sales consultant’s accent. She was simply trying to assist you with your queries in a professional and helpful manner, and it’s important to understand that making derogatory remarks about someone's accent is never acceptable. Such comments are not only unfair, but they also have a personal impact on the individual trying to do their job, something that can affect them beyond the immediate situation. The availability of flights, hotels, and itineraries is often beyond anyone’s control, and retaliating with hurtful remarks about an accent only adds unnecessary negativity to an already challenging situation.
We encourage kindness and mutual respect in all interactions, and hope that future conversations can be more constructive and understanding.
Best regards,
Viva Cruise
Our holiday booking involved a cruise…
Our holiday booking involved a cruise and rail journey and also we wanted extra nights added on. Our booker was efficient and courteous and made the process easy for us although changes had to be made. I'll be back after we have taken the trip to rate the actual holiday.
28 januari 2025
Antwoord van Viva Cruise
Thank you for your kind review! James😊 We're delighted to hear that your booking experience was smooth and that our team could accommodate your cruise, rail journey, and extra nights. We appreciate your patience with the changes and look forward to hearing about your holiday experience once you've traveled! ✨🚢🚆
Best regards,
Viva Cruise
Viva Cruise Booking Experience
Just wanted to say that my husband and I have had a great booking experience with Kritika at Viva Cruises. She's been there from start to finish and made the whole thing worthwhile. All our questions were answered and our requests dealt with, either by email or direct over the phone. So we're now set for our holiday in September 2025.
28 januari 2025
Antwoord van Viva Cruise
Thank you for your kind words! Jez & Julie Campbell
😊 We're delighted to hear that Kritika provided you with a seamless booking experience from start to finish. 🌟 Ensuring all your questions are answered and requests handled with care is exactly what we aim for! We truly appreciate your trust in us and wish you a fantastic holiday in September 2025! ✈️🌍
Warm Regards,
Team Viva Cruise
Exceptional assistance
Vaibhav explained everything and helped me book the trip, he was very patient and allowed me time to review and read through the emails whilst he stayed on the phone. Dubai & UAE cruise & stay holiday. Exceptional service.
11 januari 2025
Antwoord van Viva Cruise
Thank you for your wonderful review! 🌟 We're delighted to hear that Vaibhav provided you with exceptional service while booking your Dubai & UAE cruise & stay holiday. Ensuring you have all the information you need and feel comfortable with your booking is our top priority. We truly appreciate your kind words and your trust in us. Wishing you an incredible cruise & stay holiday!
Kind regards,
Viva Cruise
Great service
Great service from Vaibhav. Very knowledgeable and accommodating. Helped us get out holiday booked and was very patient and courteous.
6 januari 2025
Antwoord van Viva Cruise
🌟 **Thank you for the amazing feedback, Ian!** 🌟
We're thrilled to hear that Vaibhav provided you with knowledgeable, patient, and courteous service while helping you book your holiday. 🏖️✨ Your kind words motivate us to continue delivering top-notch assistance.
Have a fantastic trip, and we look forward to helping you again in the future! 😊✈️
Warm regards,
Team Viva Cruise
Kritika was excellent
Kritika was excellent, we changed a few things 3 times and she accommodated the changes and was very helpful
6 januari 2025
Antwoord van Viva Cruise
🙏 **Thank you for your wonderful review, Channing!** 🙌
We’re delighted to hear that Kritika went above and beyond to accommodate your changes and provide excellent support. ✨😊 Your satisfaction means the world to us, and we’re thrilled to have been part of your holiday planning.
Have an amazing trip, and we’re always here if you need us! 🌍✈️🌟
Warm regards,
Team Viva Cruise
I found the whole process from start to…
I found the whole process from start to finish very easy, straight forward and very friendly.
The only disappointment was after receiving confirmation of our balcony cab discovering that it was a very restricted view with a lifeboat in front of us. Not good.
7 januari 2025
Antwoord van Viva Cruise
Dear Mr. Anderson,
Thank you for taking the time to share your experience! 😊 We're thrilled to hear that you found the booking process smooth, straightforward, and friendly—your satisfaction is our top priority. 💬✨
That said, we’re truly sorry to hear about the restricted view from your balcony cabin. 🚢 We understand how this could be disappointing, and your feedback will help us improve the clarity of information we provide to ensure better experiences in the future. 🙏
We appreciate your review and hope to have the chance to assist you again, ensuring every part of your trip meets your expectations. 🌟
Warm regards,
Team Viva Cruise
Found this company by chance online…
Found this company by chance online doing a cruise search, I rang them with my plans for what I wanted to do and where I wanted to go and the consultant was fantastic, she found us a fantastic deal and we booked it and all done very quickly and smoothly. Highly recommend these for any cruise bookings.
5 januari 2025
Antwoord van Viva Cruise
🌟 Thank you for your amazing review, David! 🌟
We’re so glad you found us during your cruise search and that our consultant Kritika could help bring your plans to life. 😊🚢 It’s wonderful to hear everything was handled quickly, smoothly, and with a fantastic deal!
We truly appreciate your recommendation and look forward to assisting you with future cruise bookings. 🌊✨
Warm regards,
Team Viva Cruise
Easy to book the cruise…
It was easy going to book the cruise with Viva, kritika was patient and helpfully answered my queries.
3 januari 2025
Antwoord van Viva Cruise
🌟 Thank you for your fantastic feedback, Helen! 🌟
We’re so glad to hear that booking your cruise with Viva was a smooth and pleasant experience. Kritika will be delighted to know her patience and helpful answers made a difference. 😊🚢
Wishing you a wonderful cruise adventure! 🌊✨
Warm regards,
Team Viva Cruise
After hard sell to upgrade with tactics…
After hard sell to upgrade with tactics like “your view might be obscured by a lifeboat” During the cruise we found none of the cabins would have been obscured, sadly took advantage of us not doing a cruise previously. We were charged 180 dollars gratitudes added to our bill, even though gratitudes are added e.g buying drinks etc, they added charges that were not ours, we had que for two hrs to get these removed, felt sorry for the staff having to apologise for these failures. Prior to the cruise we had a stop to Niagra, we were promised a transfer as they operated every 30 mins, we arrived after a 12 hr flight to be told we had to wait 1 hr 30 due to them waiting for a delayed flight clearly incorrect information provided. One of the hotels we stayed was not what was promised, the trip was poorly planned in parts, we only saw the hotel in Miami, I highlighted all of the above, they offered me £50 a person off our next holiday, I said no way I would not trust you again, albeit they offered the £50, they praised everything they do and blamed third parties for anything they could, I reminded them my contract was with them, customer service is useless, when I left my first review regarding the hard sell, the agent called me asking if I could change my review to 4*, I’m not sure they understand these are truthful reviews not to be instructed by the company, I said I would think about it
We declined your £50 credit as we said we would not book with you again.
20 november 2024
Review zonder uitnodiging
Antwoord van Viva Cruise
Dear Mrs. Holt,
Thank you for your feedback. We regret that your recent experience did not meet expectations, and we appreciate the opportunity to address the points raised. We understand your frustrations, and we are committed to using your feedback to improve our services.
Cabin Availability & Upgrade
We acknowledge your concerns regarding the cabin upgrade process. However, the price you paid for your Balcony Cabin, including the Aft-Extended Balcony upgrade, was £40 per person cheaper than the originally advertised price for the same cabin without the upgrade. The upgrade was presented as optional, and we documented your approval at the time. In total, we believe the cost for the upgrades offered good value.
Transfers & Flight Delays
Flight delays and late arrivals are unfortunately out of our control and can affect travel companies globally. We understand these delays impacted your ability to enjoy an evening meal, and we will continue working with our transfer partners to minimize such issues in the future.
The Hotel in New York
We regret that your hotel stay in New York did not meet expectations. We provided comprehensive details, including reviews and ratings, to help you make an informed decision, which you confirmed and approved.
Spa Charges & Gratuities
Gratuities on the cruise are standard practice but not mandatory. Any concerns about these fees should be addressed directly with the cruise line’s guest services. Spa charges are also optional, and we recommend contacting the cruise line for any billing discrepancies. These details were clearly communicated at the time of booking.
Cabin Type & View Clarification
At no point did we state that the cabins would have obstructed views. We made an effort to explain the difference between a guaranteed cabin and a numbered cabin, and we regret any confusion this may have caused. Clear communication is crucial, and we aim to ensure first-time cruisers fully understand their options.
Rating & Service Commitment
The rating you give us is entirely your decision. Our priority is always to provide excellent service, and we are pleases with the many 5-star ratings we’ve received. We use all feedback to improve our services.
Resolution & Transparency
While we prefer resolving matters privately, we have made multiple attempts to address your concerns and offer fair resolutions. Despite this, we regret your decision to continue posting complaints on public review platforms, which misrepresents the situation. We feel this is an attempt to seek compensation based on claims that do not reflect the actual services provided.
Moving Forward
We take full responsibility for the parts of your holiday within our control. Although you declined our previous goodwill gesture, we would like to offer a £50 per person credit towards a future booking, valid for two years. We hope this will provide an opportunity for us to offer a better experience in the future. Thank you again for sharing your concerns. We wish you all the best in your future travels.
Kind regards, Viva Cruise
USA and Western Caribbean
Absolutely spot on. From the minute we booked we were kept up to date. All tickets were emailed to us. The accommodation was brilliant
Had no problems other than having to substitute our train for a coach but absolutely nothing to do with Viva. This was an issue with Amtrak. Would definitely recommend Viva and use in future
15 november 2024
Review zonder uitnodiging
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Paul
Simple to book. Friendly, helpful.
The time is now 2200 hrs. Critical stayed on after her hours to confirm the holiday for us. Lovely person
27 november 2024
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Just booked a holiday with Viva…
Just booked a holiday with Viva Holidays and had to run on here to write a review.
The booking process has been extremely enjoyable, we found a deal for a holiday and wanted to amend the cruise section, we called up and the advisor Kritika sorted everything out for us.
The breakdown and itinerary of the holiday had everything and more, it included all the transfers, links to the hotels and cruise ship! Best itinerary breakdown I have ever encountered.
I have tried to book at holiday with many different holiday companies but Kritika has been the best holiday advisor I have come across. She was extremely patient with going through every single ridiculous question that we had!
THANK YOU SO MUCH KRITIKA for making this process so enjoyable! You really have given us 5 star service!
27 november 2024
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Kritika was very helpful
Kritika was very helpful. she listened to out itinerary and sent out a number of different options. I found the whole process very easy. they did not keep bothering me once I received the quotes.
24 november 2024
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
The lady on phone was really…
The lady on phone was really professional
Kritika
Looking forward to going now
13 november 2024
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Kritika made the experience very easy
Kritika made the experience very easy. emails & calls were prompt and friendly. All questions I had were answered and adjustments made as requested quickly and with no hassle. Looking forward to this bucket list holiday next year. Thank you.
15 november 2024
Antwoord van Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent communication nothing a…
Excellent communication nothing a problem clear and precise five stars excellent helpful staff with a very good knowledge of all aspects of your holiday
8 november 2024
Antwoord van Viva Cruise
Thank you so much for the wonderful feedback and five-star rating! We’re thrilled to hear that our team’s communication and expertise helped make your experience smooth and enjoyable. We look forward to assisting you with all aspects of your future holidays!
Kritika the member of staff who helped…
Kritika the member of staff who helped me plan this holiday was an absolute pleasure.she spent a lot of time and effort in sorting out the right iternary for myself and 7 others.couldnt fault her
29 oktober 2024
Antwoord van Viva Cruise
Thank you for your kind words! We’re delighted to hear that Kritika went above and beyond to create the perfect itinerary for you and your group. It’s wonderful to know her dedication and attention to detail made planning your holiday a pleasure. We appreciate your feedback and look forward to helping you with future travels!
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