VizuArts 

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I came home to find my order from them I placed 12/9/2022! I totally forgot that I even ordered and didn’t get my product since it had been so long. The packing slip had the 2022 date, but fedex track... Toon meer

Beoordeeld met 5 van de 5 sterren

We love VisuArts!!! I found this site by complete accident & am not sorry. We have now bought many, many pictures & if you weren't closing, we'd be buying more. We have recommended your site to s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Ordered 2 pictures for christmas during a buy one get one free offer on black friday, assuming that was plenty of time since the website said 4 to 7 days shipping. Didn't receive anything until dec 27... Toon meer

Bedrijfsgegevens

  1. Hobby's en handwerk

Informatie afkomstig van verschillende externe bronnen

Create Dazzling Art, One Diamond at a Time.


Contactgegevens

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Love it!

Finished product is beautiful! Enjoyed doing the first one so much I ordered two more before I finished. Very relaxing, calming and addictive. Love it!

14 januari 2021
Review zonder uitnodiging
Logo VizuArts

Antwoord van VizuArts

We appreciate the positive feedback, CGolson! If there's anything else we can do to improve your Vizuarts experience, please let us know!

Beoordeeld met 1 van de 5 sterren

Still haven't received custom prints

I ordered custom prints in November and still have not received anything. Never received notice that my order shipped to attempt to track my order. As of now will not order again and disappointed.

12 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

Hi Jim, we'd be more than happy to help and double check your order for you. Please email us your concern along with your order number so we can resolve this matter ASAP.

Beoordeeld met 1 van de 5 sterren

Received two of the same order and can't get a refund

The photos I ordered were custom. Their site says 2 day shipping, when this is not at all reality. It ships from China and takes over a month. Disappointed I ordered in mid november and didn't receive my orders until after Christmas.

I ordered two different photos and received two orders with the same photo! They were bent in the packages and just total garbage, so I threw them out. When I asked for a refund because I got two of the same photo, they asked for a picture of it but it was too late as I had already thrown them in the garbage.

I only asked for a refund of the duplicate order, but they refused unless I sent a photo. Too late for me now, but perhaps you can save yourself and not waste your time and money waiting for a product that is not as advertised.

12 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

Hi Sierra, sorry to hear about your experience. But our 2-day shipping is only applicable to orders that are 1.) If you're within the US, and 2.) If your order is a non-custom order so your order had to be shipped out through Standard Shipping which normally takes up to 25 business days as indicated in our shipping policy.

Please understand that throwing an item no matter its condition isn't covered by our policy. We first need to verify the condition the item is in so we can address the issue properly.. But it's highly likely that it was mishandled by the courier as we always double check the items before shipping them out. Do note that our diamond kits can be rolled and folded but this won't affect your diamond painting kit experience. If there is a problem with the item you ordered, we simply verify its condition so we can properly address the issue.

Let us know if you need further assistance.

Beoordeeld met 5 van de 5 sterren

Very happy

Great product! Everything is in the kit you need. Time goes by so quickly when your working on your picture. Very addicting. Highly recommend Vizo arts.

11 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

Grateful for the recommendation, Paul! It sure is addicting, once you start you almost don't want to stop!

Beoordeeld met 5 van de 5 sterren

So happy I went with VizuArts!

I ordered one that I thought looked cool on the site and a custom one of my fiancé and I during our engagement proposal. Both arrived in great condition and I couldn't be happier that I went with VizuArts! Great quality, no missing parts, and the end result is incredible. Thank you so much!

10 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

Congratulations to both of you, Steve! We wish you and your fiancé the best!

Beoordeeld met 4 van de 5 sterren

Confidence in the Company

This was a Christmas gift for an elderly person. The numbers may be too small for her to read. The delivery took longer than I expected but I believe it was due to the Christmas rush.
On the bright side, I submitted a personal photo to be used as the picture and that was meaningful to the receiver.

9 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

That's so thoughtful of you, Cindy! We wish you the best!

Beoordeeld met 5 van de 5 sterren

I saw this on Facebook and I was…

I saw this on Facebook and I was sceptical. But I tried it anyway and now I am hooked. It is so relaxing. I am having a good time with it.

9 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

We are grateful for the grateful feedback, Lynnett! Glad to hear you're having a good time!

Beoordeeld met 4 van de 5 sterren

I am not sure if it was because of the…

I am not sure if it was because of the holidays or the pandemic. But it seemed to take longer than normal to get my order.
I would recommend getting a bigger picture/art because it is difficult to see some of the symbols on the smaller ones. Otherwise, I really like what I ordered.

8 januari 2021
Review zonder uitnodiging
Logo VizuArts

Antwoord van VizuArts

Thank you very much for the feedback, Kaela! The holidays sure did cause some delays on some orders, but we're happy to hear that you got yours. Happy holidays!

Beoordeeld met 5 van de 5 sterren

Love mine !

Love mine !! Can’t stop working on it and my 12 year old granddaughter loves it too. Ordered one for her and several others. Great way to spend time since we stay home so much now !!

7 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

It sure is, Fran! Our diamond painting kits make staying at home with the little ones very enjoyable, plus it keeps them occupied. We appreciate the feedback!

Beoordeeld met 1 van de 5 sterren

Not happy

I ordered my item 3 weeks before christmas. It never arrived.. I emailed the service team and apparently it had been sent back to them. I had no contact from anyone to tell me this had happened. I was told they would send it back asap, however I have still not recieved it and have not heard a word from anyone on its whereabouts. I'd simply just like a refund now as its been too long and I had to get my mum another gift as she had no Christmas gift. And I'm out of pocket.

7 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

Hi Lauren, sorry to hear that your order hasn't arrived yet. Please email us your concern along with your order number at support@vizuarts.com and we'll check your order ASAP.

Beoordeeld met 5 van de 5 sterren

An Amazing product that my better half…

An Amazing product that my better half loves so much. She is happily spending hours completing her Tigers and is looking forward to me purchasing her next cnavas.

5 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

Glad to hear she's loving the kit, Darren! It puts a smile on our faces! Can't wait to ship your next canvas!

Beoordeeld met 1 van de 5 sterren

Ich warte immer noch auf die Lieferung…

Ich warte immer noch auf die Lieferung der zwei Diamant 💎 Bilder. Bis jetzt habe ich keines der beiden Bilder erhalten.
I not reseved the pictures until today. I'm waiting them since a long time

5 januari 2021
Review zonder uitnodiging
Logo VizuArts

Antwoord van VizuArts

Hi Wyss, thank you for addressing this matter to us. Just a friendly reminder, international orders take up to 40 business days to arrive, but we'd be more than happy to check your order for you. Please email us your order number. Many thanks!

Beoordeeld met 5 van de 5 sterren

It was a gift for the girl I take care…

It was a gift for the girl I take care of and she couldn’t be happier with it. We work on it together and she creates a story for each diamond.

5 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

That's adorable to hear, Maria! Glad to hear both of you are loving the diamond painting kit! We wish you the best!

Beoordeeld met 5 van de 5 sterren

My new addiction!

I’ve been very pleased with my paintings. I’ve completed 3 of them and have 1 1/2 to go! All of mine have been custom pictures that I sent in. I’ve given them all as gifts so some day I need to do one for ME! The drills are cut well, I’ve never run out of a color and I’ve used both the round and square drills. This is my new addiction! When the first ones arrived I thought “this will take forever!” But I was surprised at how fast I got them done. Even a few minutes each day and you see great progress. I WILL order again. The custom kits take right around 28 days to arrive, so plan ahead!

4 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

We appreciate the detailed feedback, Bobbi! Diamond painting is truly addicting, thank you very much!

Beoordeeld met 5 van de 5 sterren

I’m excited and enjoying my diamonds…

I’m excited and enjoying my diamonds painting art. Is really relaxing and the product is great, no damage and all the kits included. It does take a while to receive it but it’s worth waiting for. Thank you VizuArts teams great Ideas.

4 januari 2021
Review zonder uitnodiging
Logo VizuArts

Antwoord van VizuArts

You're welcome, Rosa! We're glad to hear you're loving your diamond painting kit!

Beoordeeld met 1 van de 5 sterren

Per your reply to my review, you're asking me to send an email to support@vizuarts, and that's who've I've been sendning emails to since Dec 3rd, and nothing. I have not received any help....

Your email request to complete this reveiw was sent 1-2-2021, but I still haven't received my order from Dec. 3rd. As I try to track my delivery, I get multiple inconsistant inforamtion. Please verify, then send me information concerning my order, and stop sending me emails stating orderes are shipped in 48 hours.

4 januari 2021
Review zonder uitnodiging
Logo VizuArts

Antwoord van VizuArts

Hi John, please email us your concern along with your order number at support@vizuarts.com and we'll check your order ASAP.

Beoordeeld met 3 van de 5 sterren

couleur de fond différente dela couleur des perles

Bonjour
Je suis un peu déçue de la photo que vous m'avez envoyée car les couleurs de votre envoi ne correspondent pas toujours à celles de ma photo et c'est bien dommage
de plus quelquefois les perles sont marron et le fond est kaki ce qui fait qu'utilisant des perles rondes on peut voir que la couleur du fond est différente et c'est très visible.
dommage car votre qualité est bonne
cordialement

4 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

Hi Dominique, thank you for addressing this matter to us. I'm sorry to hear that the artwork didn't meet your expectations. Please email us your concern and provide a photo of the issue. We'd be more than happy to help.

Beoordeeld met 4 van de 5 sterren

Great project

Great project, looks beautiful a d everything is very well labeled. Giving it 4 stars because the project takes a lot longer to complete than I thought, but it's still a very relaxing hobby. Definitely recommend.

2 januari 2021
Review zonder uitnodiging
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Antwoord van VizuArts

We appreciate the positive review, Dilenia! Thank you!

Beoordeeld met 1 van de 5 sterren

I got someone else's portrait

I got someone else's portrait, which means someone has my family photo that I spent $130 on. I am waiting for the response from them. But it is very annoying and not professional

1 januari 2021
Review zonder uitnodiging
Logo VizuArts

Antwoord van VizuArts

Thank you for addressing this issue to us, we truly apologize for the mistake. We take full responsibility in this situation and will do our best to correct it. We just need to verify one thing before proceeding, if you can please send us a photo of the wrong canvas you received at support@vizuarts.com, we'd really appreciate it so we can proceed and have this issue resolved ASAP.

Thank you for your patience, and we look forward to your response.

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