Von Baer Reviews 

I recently purchased a women's wallet from Von Baer, and I'm really happy I did! It is not only about the beautiful look, but also a high quality product! The lather feels very soft and light, it feels so good in my hands! I love it!
Besides, I have had great experience with Von Baer customer's service! They went above and beyond, and their commitment to customer satisfaction is unmatched.
This is fantastic product and service! Highly recommended!
Tatyana K

I bought the 10X bag and, being a pretty heavy user, I’ve put it through a lot. After two years of almost daily use, a rivet on the leather puller broke off. I emailed them asking how to fix it, and they offered to send me a new leather puller free of charge — I honestly didn’t expect that! It makes sense that some parts like that will need replacing over time, but it’s rare to see that kind of support. I’m really happy with the bag. Since then, I’ve also bought the Weekender and the Washington Wallet — both have been excellent. I’ll definitely be back for more.

I purchased a bag from Von Baer that arrived with clear and unacceptable defects. I took photos immediately upon unboxing and shared them with customer support. They sent a replacement, but unfortunately, it also arrived with visible issues — including problems with the leather and metal parts.

The defects, especially in the metal components, were clearly manufacturing-related, not caused by misuse. Yet the support team appeared unwilling to acknowledge this, which made the situation even more frustrating.

To make matters worse, the support team went as far as to accuse me of dishonesty, implying that I had fabricated or exaggerated the defects. This was deeply insulting, especially considering I submitted clear, time-stamped photos taken right out of the box. Rather than taking accountability, they shifted the blame and treated me with suspicion.

It has now been over two weeks since I began trying to return the second defective bag, and the issue remains unresolved. I was told that there were videos showing the bag in perfect condition before shipping — yet none of those videos were ever shared with me. Instead, I received only a few photos of the packaging and one distant image of the bag, where the flaws were impossible to see.

Their responses were slow and filled with vague explanations about "quality control" that did not reflect the actual condition of the items I received.

While the first bag was in worse condition, that does not make the second acceptable — it was still poor quality. For the high price I paid, I could have easily purchased a far better bag elsewhere.

This entire experience has been exhausting, frustrating, and disappointing. I’m sharing my experience to help other customers make an informed decision.

To Von Baer – 7 July

It is incredibly disappointing that after everything, you are now refusing to refund my payment and also refusing to return the bag. This is unethical, unprofessional, and deeply unfair.

Every time I try to leave an honest comment to warn others, you delete it. That is not transparency — it’s a deliberate attempt to silence the truth. You are presenting your products as premium quality when they clearly are not.

Despite all of this, as of 6 August, the issue remains unresolved. Shockingly, instead of offering a refund, they proposed sending me a third bag. That in itself says a lot — if the second replacement wasn’t good enough, why offer a third? This feels more like an attempt to deflect responsibility than a real solution.

From the very beginning, I was clear: I want to return both bags and get my money back. But to my surprise, I discovered — only after insisting on a refund — that there's a hidden clause buried in the long version of their return policy, which is not obvious at all during checkout. I originally assumed a refund would go back to my original payment method, but instead, I was told that refunds are only issued as store credit.

This is not only misleading but also completely unreasonable, especially when both products were defective.

Updated Review – September 19, 2025:
The company continues to accuse me of lying instead of taking responsibility for the poor quality of their products. Dealing with them has been an absolute nightmare for any customer.

To clarify: the photos I provided were taken immediately upon opening the box. Do they seriously expect me to record a full video every time I unbox an item just to avoid being accused of lying?

I must reiterate — the real issue is the poor quality of their products, and as you can see from their responses, I honestly don’t know what’s worse: the products themselves or their customer service.

Bin nur aus Neugier auf die Seite gegangen, aber die Tasche hat mich echt überrascht – sieht in echt noch besser aus als auf den Fotos. Bin super zufrieden, daher von mir 5 Sterne!

I was impressed with how fast the products arrived to Montana in the US. I received the Money Clip with engraved initials for my husband, he absolutely loved it. The leather is truly beautiful. I also received the W2 Women's Wallet. It comes with a wrist strap which is so convenient. Very high quality.

I did a lot of research before buying a briefcase (No. 1) and billfold Minimalist). I must say, the quality seems just as advertised. The order was processed and shipped quickly. Everything looks great and is very functional. I especially like my minimalist billfold and got to try it out on an international trip. It’s he best I’ve ever had and works great in the front pocket. And the quality of the briefcase is also fantastic and has a great feel to it. I’ve desire a more traditional briefcase for some time and this is absolutely a great choice.

I bought a small shoulder bag as a gift to my partner. Spectacular finish and craftsmanship. Stella customer service and communication. Would buy again except I think this shoulder bag will last a lifetime.

Leather was really nice staff was friendly i took my time and left with a slim briefcase that fits my style perfect. The shop is not in the city centre.

I received a beautiful washington Von Baer wallet as a gift. Unfortunately, it was too large for me and I was unable to exchange/return since they only have a 14 day window. I had all the original packaging and offered to send so they could verify the "newness". When I asked "if there was anything else I could do or if the item was trash" the chat deleted itself with no further response. I'm appalled that such a high end item would have such bad customer service. I will not be purchasing or recommend purchasing gifts from them to anyone. Be cautious if you aren't purchasing for yourself or if you are, that you return/exchange within the 14 day window. I'd like to see more reviews about how hard it actually is to return/exchange their products.

Scammy returns that cost you a ton of money. Says handmade in Italy but returned to Estonia?
Ha

I recently bought my first luxury laptop bag from Von Baer, and it has truly exceeded my expectations. The moment I unboxed it, I was struck by the impeccable craftsmanship and elegant design. The smooth leather and minimalist aesthetic make it not just a functional item but a stylish accessory that elevates my overall professional look. It has become my signature item and everyone in the office loves it.

Functionality is where this bag shines. It features a well-spaced compartment that securely fits my laptop, along with several pockets for organizing chargers, documents, and personal items. I appreciate the thoughtful layout that keeps everything easily accessible yet safe.

Comfort is also a major plus. After using it for a few weeks, I can confidently say it’s both durable and practical for my daily commute and travel needs.

While the price point is higher than what I usually spend, the quality and timeless design make it a worthwhile investment. My first foray into luxury with Von Baer has been a fantastic experience, and I can see this bag lasting for years to come. I highly recommend it to anyone considering a premium laptop bag!

I was browsing internet for some quality keychain and found out Von Baer keychains. It looked quality ones. I asked to engrave a slogan for me. They did! So I got the keychain I like! Really quality leather product. + packaging was nice. And Liivi, who assisted me during a buying process was very pleasant.

Thank you!

Great product & even better service!

During a short trip to Tallinn, I took the opportunity to visit the store on site. I opted for the Grand Leather Garment bag. The quality is impressive and the whole von Baer team supported me with great service and communication during the purchase and afterwards. I'm looking forward to my next trips with the bag!

The travel organizer wallet is just what I needed. Great quality, and it fits all my essentials perfectly.

I am very pleased with my purchase. The bag is beautiful. and arrived in 2 days after ordering.

Great quality bag, very nice leather and finish. Love it! Recommended.!!

The bag is beautiful and very well-made.

The leather is very high quality and the craftsmanship is excellent. I am very satisfied with my purchase.

I absolutely love the wallet. It is not too big or not too small, just the right size. I have been trying a few products to see the quality before I purchase a briefcase and I love this leather. Looks, feels and smells amazing. I will definitely be purchasing one of their briefcases ASAP.

The briefcase is beautiful, and the service is kind and attentive. There is much attention paid to detail. Von Baer provides a great product at a very reasonable price. At some point, I will plan to buy another briefcase. Even though I do not need one, the product is so beautiful that I really could use another. In the meantime, the one that I have is exceptional!