We have now bought two bbq covers from Vonhaus, one for a bbq and another for a pizza oven. The sizes have both been perfect fits and the quality seems outstanding. Delivery from Vonhaus was prompt an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great price, promptly delivered and works great. Had a small issue with old garden paint but that was because it was old and congealed so the wax blocked the nozzle. Problem easily solved because it... Toon meer
Great product at a great price, shipped promptly, delivered on time. Has sufficient magnetic force for my application although I can see some people who want it to hold heavy tools with a small surfac... Toon meer
Bedrijf heeft geantwoord
Delivery took longer than expected. I bought the long reach hedge trimmer to avoid using a step ladder on uneven garden ground but still had to use a ladder as the trimmer was so heavy and difficult t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tuinmeubilairwinkel
- ook in
- Gereedschapwinkel
- Kookwinkel
- Slaapkamermeubilair winkel
- Woonkamermeubilairwinkel
- Woonwinkel
Geschreven door het bedrijf
Vonhaus is a UK home and garden brand offering furniture, DIY tools, storage solutions, outdoor living products, and gardening essentials. Designed to combine style, practicality, and value, our collections help customers create homes and outdoor spaces they love. Since launching in the UK, Vonhaus has grown into a trusted online retailer, serving customers nationwide with affordable products across home improvement, interior design, and garden categories. Our range includes: • Bedroom, bathroom, dining, storage, and office furniture • Power tools, hand tools, and DIY equipment • Garden equipment and outdoor furniture • Portable heaters, cooling fans, air conditioners, and dehumidifiers • Cleaning tools and household essentials • Cookware and kitchen electricals By combining stylish design, everyday practicality, and great value, Vonhaus helps customers improve every room in the home and make the most of their outdoor spaces. What sets Vonhaus apart is our focus on delivering quality products, everyday functionality, and affordable prices. Our products have been featured in leading lifestyle and home publications, including Ideal Home, Good Housekeeping, and Gardeners' World, and are regularly shared by customers across social media. We offer UK delivery, a free 2-year warranty on our products, and a range of payment methods, including Visa, Mastercard, Klarna, and PayPal. Our customer support team is available to help with product enquiries, order support, and after-sales assistance. To stay up to date with new product launches, seasonal collections, and exclusive offers, customers can subscribe to our newsletter and follow Vonhaus across our social media channels. Whether you're furnishing a room, upgrading your garden, tackling a DIY project, or adding the finishing touches to your home, Vonhaus provides stylish and practical solutions for every space.
Our Free 2-Year Warranty
Included as standard with every purchase
Every Vonhaus product comes with a free 2-year warranty as standard, giving you added peace of mind from the moment your order arrives. Automatically applied at no extra cost and with no registration required, it's part of our commitment to quality and customer satisfaction.
Contactgegevens
6th Floor The Tower, Deva City Office Park, Trinity Way, M3 7BF, Manchester, Verenigd Koninkrijk
- support@vonhaus.com
- vonhaus.com
Exclusive Vonhaus Offers
4,2
Goed
24K reviews
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Antwoord van Vonhaus
Hi there,
We are so glad to hear you had a great experience with our customer service team. We truly appreciate your kind words.
Best wishes,
Vonhaus
Easy to order
Easy to order, prompt delivery and the pole hedge trimmer appears to be a good piece of equipment. Fairly light for the type of tool and the design is good. A bit too early to say if it is robust enough but it has a 2 year warranty so all good so far.
12 september 2026
Antwoord van Vonhaus
Hi David,
Thank you for your wonderful 5-star review! We're so pleased to hear that you found the ordering process easy and delivery prompt. It's great to know you're happy with the design and lightness of the G-Series Cordless Pole Hedge Trimmer so far. We're confident you'll continue to be satisfied with its performance.
Best wishes,
Vonhaus
Good value product
I bought a dual action polisher and accessories for my car. It came with everything I needed and did an excellent job. Very good value, too.
8 september 2026
Antwoord van Vonhaus
Hi Alexander,
We're so glad to hear our dual-action polisher and accessories met your expectations and provided excellent value. Thank you for your wonderful feedback!
Best wishes,
Vonhaus
Height adjustable desk
The prodduct arrived with no problems. Assembly was straightforward. When I went to operate it, there appeared to be an issue with the control panel, but the customer service team where right on it, keeping inconvenience to a minimum, in a polite and respectful manner.
10 september 2026
Antwoord van Vonhaus
Hi Jubrel,
We're so glad to hear that your product arrived without issues and that assembly was straightforward. We truly appreciate you highlighting the excellent support you received from our customer service team, thank you for your feedback!
Best wishes,
Vonhaus
Small but very powerful !!
Great little but extremely powerful garden blower, super fast delivery, excellent comms, well packaged well recommended 5*
5 september 2026
Antwoord van Vonhaus
Hi Mike,
We're so happy to hear you're pleased with the Corded Leaf Blower and our speedy delivery and communication. Thank you for your wonderful recommendation!
Best wishes,
Vonhaus
The items arrived on time and staff…
The items arrived on time and staff were very helpful
11 september 2026
Antwoord van Vonhaus
Hi David,
We're so pleased to hear that your items arrived on time and that our staff were very helpful! Thank you for your wonderful feedback.
Best wishes,
Vonhaus
I am blown away by Vonhaus's customer…
I am blown away by Vonhaus's customer service. Hats off to a fantastic company. I think it's actually fair to say that this is the best I have ever experienced. I had a problem with my lawn mower and within 48 hours, they had replaced it with a new one. Thank you Vonhaus, from one extremely grateful and happy customer!
17 september 2026
Review zonder uitnodiging
Antwoord van Vonhaus
Hi there,
Thank you for your incredibly kind words! We are absolutely thrilled to hear that you had such a positive experience with our customer service team. We're delighted we could resolve the issue with your lawn mower so quickly and efficiently. Your satisfaction is our top priority!
Best wishes,
Vonhaus
Antwoord van Vonhaus
Hi Denise,
We're so happy to hear you're pleased with your Corded Stick Vacuum Cleaner and that your order was delivered quickly! Your positive feedback is greatly appreciated.
Best wishes,
Vonhaus
My parcel never arrived
My parcel never arrived , they made me feel as if I was lying about the parcel not delivered.
Like pulling hens teeth to get anywhere with this.
They use Evri who are absolutely terrible!!!
11 september 2026
Antwoord van Vonhaus
Hi Andrew,
Thank you for your feedback. We're sorry to hear about the difficulties you experienced with your delivery.
When a parcel is marked as delivered but reported as not received, we are required to follow a courier investigation process before a resolution can be provided. We appreciate that this can be frustrating, but these checks are necessary to help us establish what has happened to the parcel.
We can see that your order has now been refunded. We appreciate you taking the time to share your experience and will ensure your comments regarding the delivery service are passed on to the relevant team.
Best wishes,
Vonhaus
Absolutely excellent piece of kit
Absolutely excellent piece of kit. Robust and powerful. Easy to operate and does the job really well. Next day delivery. Very pleased.
12 september 2026
Antwoord van Vonhaus
Hi Peter,
We're so pleased to hear you're happy with your robust and powerful Scarifier & Lawn Aerator! It's wonderful to know it's easy to operate and does the job well, and that you received next day delivery.
Best wishes,
Vonhaus
Antwoord van Vonhaus
Hi Kirsty,
We're so pleased to hear that you experienced excellent service and quick delivery. We're also delighted that you love your beautiful chairs! Your positive feedback is greatly appreciated.
Best wishes,
Vonhaus
Little trailer was good
Little trailer was good
easy to build, does the job.. fun times
12 september 2026
Antwoord van Vonhaus
Hi Mark,
We're so pleased to hear you found the 75L Tipping Garden Trolley easy to build and that it's doing the job well for you! Thanks for your positive feedback!
Best wishes,
Vonhaus
Thanks great
11 september 2026
Antwoord van Vonhaus
Hi Gheorghita,
Thank you for your 5-star review! We're delighted to hear that you're happy with your purchase.
Best wishes,
Vonhaus
I first saw the secateurs on Gardeners…
I first saw the secateurs on Gardeners World. I quickly purchased a pair as I have problems with my thump joint and find traditional secateurs a trial. These are just perfect and have revolutionised my garden tidy up thus autumn.
Many thanks.
11 september 2026
Antwoord van Vonhaus
Hi Sally,
We are absolutely delighted to hear that our Cordless Garden Pruner have made such a positive difference for you. It's wonderful to know they've revolutionized your garden tidy-up this autumn. Thanks for your wonderful review!
Best wishes,
Vonhaus
Generally a good vacuum.
The item was dispatched and delivered quickly and in accordance with notifications by Vonhaus. I used it for the first time today during the sweeping of my chimney. It worked well with good suction. I like the stainless steel drum that collects the dust and soot.
After its use, I cleaned the filter which seemed to be well coated in soot. It was easy to remove and clean.
The only negative comment that I have is that the noise level is quite high, more than I would have expected from such a small vacuum cleaner.
11 september 2026
Antwoord van Vonhaus
Hi Michael,
We're delighted to hear that our 15L Ash Vacuum Cleaner arrived quickly and that you found its suction power effective for your chimney sweeping. It's great to know you appreciate the stainless steel drum and the ease of cleaning the filter. We understand your concern about the noise level and appreciate you sharing this feedback with us.
Best wishes,
Vonhaus
Easy to order and pay
Easy to order and pay, good quality tiller at a good price. Prompt delivery.
11 september 2026
Antwoord van Vonhaus
Hi Bradley,
We're so pleased to hear that you found the ordering and payment process easy, and that you're happy with the quality and price of your tiller. It's wonderful to know the delivery was prompt! Thank you for your fantastic feedback.
Best wishes,
Vonhaus
Antwoord van Vonhaus
Hi Naminder,
We're so glad you found ordering easy and love the G-Series Cordless Hedge Trimmer! Thanks for your positive feedback.
Best wishes,
Vonhaus
Antwoord van Vonhaus
Hi Bradley,
We're so pleased to hear that your products arrived as described, that delivery was quick, and that you experienced good communication. Thank you for your wonderful feedback!
Best wishes,
Vonhaus
Absolutely appalling experience – avoid VonHaus
I would strongly advise against ordering from VonHaus based on our experience.
We ordered a dining table and have spent weeks simply trying to receive a complete, undamaged table. The original table arrived with a damaged tabletop, so we contacted them, provided photos and waited for a replacement.
After weeks of waiting, the “replacement” finally arrived, only for us to discover that they had sent the wrong/incomplete replacement. They sent Box 2, while the damaged tabletop we actually needed was not included.
We were then told that the tabletop was out of stock. So after all that waiting, we had effectively been waiting weeks for a replacement that could never have resolved the original problem.
The delivery experience was also dreadful. In our experience, the courier services used by VonHaus were among the worst we have dealt with in the UK, adding even more frustration and delays to an already ridiculous situation.
What made the whole experience even worse was the customer service. After the damaged original delivery, weeks of inconvenience and an incorrectly arranged replacement, we did not even receive a meaningful apology.
A refund has now finally been initiated, but that does not compensate for the amount of time and inconvenience wasted on what should have been a straightforward purchase.
Damaged product, incorrect replacement, weeks wasted, poor delivery experience and extremely disappointing customer service.
Based on our experience, I absolutely would not recommend shopping with VonHaus.
21 september 2026
Review zonder uitnodiging
Antwoord van Vonhaus
Hi Can,
Thank you for your feedback. We're very sorry to hear that this was your experience.
We understand how frustrating it must have been to encounter issues with your order and then face further delays while trying to resolve them. We can see that a refund has now been arranged, but we appreciate that this does not undo the inconvenience caused.
We value your feedback and will ensure your comments regarding the product, delivery process, and service experience are passed on to the relevant teams for review.
Best wishes,
Vonhaus
Excellent customer service - Great company and colleague, Ara!
I had an issue with an item that I'd purchases just over a year ago. The item was a garden sofa cover which developed a tear in the material.
The item wasn't listed on the website anymore and so when I contacted customer services with photos, I wasn't sure if I'd necessarily get anywhere with a replacement. However, I couldn't have been more wrong! The customer service assistant replied to my email so quickly and in no time had arranged for a replacement cover to be delivered to my address. All I had to do was dispose of the old one and then my brand new one arrived in a matter of a few days!
This was without a doubt, the best example of customer service I have ever received and the manner in which it was dealt with fast, I couldn't have expected this to be so easy (based on experiences with other companies).
I believe the assistant who helped me was called Ara and so I'd like to say a very huge thank you to them for making the process so smooth and effortless.
Would recommend this company without a doubt, thank you!
15 september 2026
Review zonder uitnodiging
Antwoord van Vonhaus
Hi Mary,
We are so pleased to hear about your positive experience with our customer service team, especially regarding the replacement of your garden sofa cover. It's wonderful to know that we could resolve the issue quickly and efficiently for you, exceeding your expectations. We always aim to make these processes as smooth and effortless as possible, and your feedback confirms we are achieving that goal. Thank you for your kind words and for recommending us!
Best wishes,
Vonhaus
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