Voyage Collections Australia Reviews 

Wouldn't recommend. Ordered an item with an estimated delivery time of 14-21 December - it eventually turned up some two weeks later. Well after the period when we ordered and when we needed it

The tracking app is terrible provided no accuracy or idea on when the item would turn up.

Lastly, when the item did arrive it provided no details on when or how to return the item. We advised via email that we would be returning the item &returned it to the address on the shipping invoice. We have since been advised that was this not a sanctioned return and no refund would be provided.

Additionally the person, Luz, posting favorable reviews on this website is also an employee of the company!

I bought from you guys Dec 2024 and Dec 2025. Have to say - both times items arrived quickly and well package. I'm happy with you guys overall and do recommend your to my family and friends Keep it up!

I had to wait a long time for my order, almost a month, and I understand that Christmas was a contributing factor. The tracking info wasn't good. My order number never went past the first stage of being shipped.
Having said that, customer service was very helpful, and did offer to cancel my order if I wasn't satisfied.
I am very satisfied with the actual product which is exactly as described online.

I would have rated 0 stars, but could not. This company is a scam. Laser tag set ordered 5 weeks ago, more than $300 (including delivery). Delivery was said to have been made on 22/12, with delivery of a receipt and no item. The company marked the item as delivered. Customer service is non existent. Unable to contact on listed 1300 number and staff are either impossible to get a hold of or do not return calls. Do not purchase from this company. Getting a refund is impossible. Terrible. Multiple messages and requests for contact made.

Unfortunately the item I ordered was possibly not going to arrive in time for Christmas.
I emailed Max who gave me a full refund immediately with no problem whatsoever.
I would happily order from them again .

Received slip and slide from Voyage Collection. Its fantastic quality and received on time. Kids having a blast in the backyard. I loved their support and would buy again

Absolutely the worst company I have ever dealt with. Item left in Ballarat & not shipped with Sendle. Courier company obviously will not deliver 3 hours from Ballarat. Have got refund but item was ordered for Christmas Party. Check courier company prior to ordering as Sendle will not deliver to country areas.

Placed an order- half turned up, the other half didnt after 4 weeks - I've emailed. Got a reply stating they would get back to me. Just received a refund for the missing item as I was writing the review. Shame I didn't get the second item but glad they sorted it.

Service was wonderful, all questions answered. They respond to emails with helpful information.

A few months ago I ordered a stainless steel pressure cooker. The product arrived with pitted rust unit and didn’t seal properly. I sent pictures of the rust off and videos of steam leaking when in use to their returns email and got a string of please wait 12 hours then please wait 24 hours then a snarky response saying please wait we asked you to wait even though I had waited the requested time. Nothings changing despite being in contact multiple times.

Absolute garbage. It’s a faulty and dangerous product and the return process is in effect non existent.

If I could rate it zero stars or negative stars I would. If anyone asks I’d say do not buy this product and avoid this company.

Great product.
Shipped on time. Great packaging.
Amazing customer service from Richard.

Ordering was easy and the package arrived fast, only problem was it was only one of the items not both. After contacting the company they sent the other item. I was happy that they were easy to deal with and the problem was resolved quickly.

Great to deal with, fast dispatch, all good

Absolutely fantastic service.Arrived on time.

Do not use this company.I bought a juicer in August,over a month later no arrival.I ordered a red one,told it was no longer available,choose another colour,chose orange.Waited,another email orange not available,so chose black.Still waiting for it.I am asking for a refund

Scam company. Do not buy from them. Refused to refund me when they never shipped my order.

All the reviews that I have read and are positive are for small items!
I have ordered a treadmill, payed etc, a few days later I get an email to say sorry not in stock, will be 1-2 weeks away do I want this alternative (totally substandard comparison) or wait, wait from me.
I then chase them nearly 3 weeks later as nothing, they then offer me another 2 treadmills (these are also totally substandard) and in my return email I question them on being legitimate.
Guess what they have gone quiet, shock horror, I think they are in for a quick pay day and I’m still chasing them.
FYI This treadmill is quite a few hundred of dollars so a nice sum for them to be sitting in their bank!!
I was offered 4 different treadmills and all nowhere near what I ordered!
This was posted on 19th Aug 2025

Date 2nd Sept 2025 Update.
The treadmill has finally been delivered after numerous emails, explaining again to different people and they kept saying be patient ffs.
Voyage then decided to offer me a refund (and change review) or wait, I decided to take the refund.
Then miraculously the treadmill is on its way and turned up today ( haven’t unpacked it yet though!).
So five and bit weeks from ordering and paying until I received what I ordered, wow technology is great!!
There you go Voyage Australia review changed, I hope the treadmill doesn’t break as I will be up s^!t creek without a treadmill!!
Oh and are you in Australia as your email responses come through at a late hour or you’re just a hardworking call centre?

Stay away from this company. NO customer service, no one answers the phone and no response to any communication.

Would leave 0 stars if I could. Delivery was held at ransom because we needed a special code to provide to the driver. The company was impossible to get hold of via email or phone. After 4 failed attempts at delivery it was returned by the courier company because I could never get a correct code at time of delivery. Now waiting on a refund

First I believe they are Chinese based not Australian , waited for item to arrived , slow if from Queensland , never turned up , emailed Voyage , and was told I had provided incorrect address , Used autofil/Paypal , we pick up all mail from post office, no deliveries in the country , item was never sent.
If you must buy from them use Paypal .