Voyage Collections Australia Reviews 

Would leave 0 stars if I could. Delivery was held at ransom because we needed a special code to provide to the driver. The company was impossible to get hold of via email or phone. After 4 failed attempts at delivery it was returned by the courier company because I could never get a correct code at time of delivery. Now waiting on a refund

First I believe they are Chinese based not Australian , waited for item to arrived , slow if from Queensland , never turned up , emailed Voyage , and was told I had provided incorrect address , Used autofil/Paypal , we pick up all mail from post office, no deliveries in the country , item was never sent.
If you must buy from them use Paypal .

Purchased a product which was out of stock but still advertised on website as “on sale”. Asked for replacement, which was plastic crap compared to the $229 wooden storage box I ordered. Stay away from this company

Scam Alert – Avoid This Company!

I placed an order with this company 10th April 2025 and have yet to receive the product. I've sent emails to the customer service for refund, but they haven’t responded at all. No tracking information, no updates, and definitely no product.

This feels like a total scam. They took my money. Do not trust this company — save your time, money, and frustration. I’m now in the process of reporting them and seeking a refund through my bank.
Thanks

Ordered a steam cleaner, which required a code when being delivered. I had no email or message to say the delivery was even on route and then did not receive a code even when the delivery driver attempted to resend this said code, even thought my contact details were correct on the order confirmation. The delivery driver informed me that they could not give me my parcel without a code, even though I had given my order number and proof of purchase. The delivery driver then told me to contact the sender, which I did. I have sent multiple emails and made multiple phone calls, to which I received no response. Would not purchase from this site again

Purchased condolences hamper that never arrived . Weeks later they advise out of stock. Organised replacement. Never arrived. Still in process of refund ???????

I ordered a ceramic dish set from Voyage Collections Australia on 12 February 2025 and never received my order. After multiple follow-ups, they provided a tracking number over a month later, claiming the package was delivered—but it never arrived. The delivery company confirmed it was never delivered, yet the seller refused to take responsibility, ignored my refund request, and stopped responding.

This company takes your money but won’t help if your order goes missing. Avoid them unless you want to waste time chasing a refund for items you’ll never receive.

Order not sent. Phone number on the website is not answered. Emails ignored. Received a refund after I wrote this review.

Paid for express shipping was not express at all the necklace was so tangled upon arrival not what it seems very tiny not worth the money at all!

Excellent communication with company. Product I purchased wasn’t exactly what I thought it would be and I was offered a complete refund, empathy and understanding, even though perhaps it was my fault in misunderstanding description. I decided to keep product and it’s worked out perfectly fine. Their swift reply to my email exemplified professionalism and their value towards customers, which is rare today; yet so important. Due to this I would not hesitate to buy from them again. Thank you!

It’s a scam website!

I ordered a specific dog nail grinder worth $95, and they sent me one that costs $35. When trying to call the number it would ring out and go to an odd automatic voice mail. Then I emailed them asking for the correct grinder to be sent to me and they apologised and said to return the grinder I received and they’ll send me the correct one. I send the incorrect one back, email them to let them know, then they reply saying they can’t send the correct one because it’s ’out of stock’ and then offered to send the same incorrect grinder back to me. A $35 item from a $95 item.

Seems fair doesn’t it…..

Don’t waste your time or money on this site. Their price markups are huge (because the incorrect grinder they sent me appears as $95 on their website but when searching other online retailers the value is an average of $35). If I could give this review 0 stars I would.

They sent an inferior product that retails at half the price and never replied. This is an absolute scam site. DO NOT ORDER! I'm reporting them to the ombudsman.

Ordered product on 9th December still waiting almost a month later. Item didn't even get sent till 11 days after order was placed. Despite following it up numerous times still have not received. Tracking now says another delay of 4 days. Would not order again this was supposed to be a Christmas present.

This website seems to be a scam. After driving to the physical store listed, I found it doesn’t even exist!
After trying to call (straight to voicemail) for a ‘new’ address & emailing them, I got a message on FB saying that they don’t have a physical store, just a warehouse, for which they refuse to provide an address. Looking at other online reviews; buyer beware! DO NOT buy from here!

Less than 1 star!
The most horrendous experience I have ever had. Took my money and didn’t deliver the goods I ordered and refused to reply to my messages following it up. Do not trust them!

I bought product that they said was in stock. Paid the extra money for fast shipment. Two days later, I had to inquire as to where my product was then the next day they get back to me and saying they don’t have any in stock. They should’ve said this straight away after I had bought the product we needed it for a function for the next week, so they have totally stuffed us around. Will never purchase from here again poor service, care factor zero.

After reading reviews was worried wouldn't arrive. Shipping on Shop app said "Ready to Ship" and didn't change. Item arrived Friday after ordering Wednesday arvo on express. Half day after delivery still says Ready to ship.
Would order again

Supremely great service. Sam was super helpful and assisted with instructions to instal my Robot Vaccum

Ordered item and when I enquired if it has been shipped I was told it was "out of stock" and a "refund" issued. Checked my cc statement and no refund issued.
Contacted re refund and no reply.
Contacted cc company and disputed transaction
Definetly looks like they "sell" non existent items and issue fake refunds