Phone call was a bit painful (bad line) but a flatbed was on its way quick enough. I'd managed to drag my car to motorway services and paid for parking because past experience with "premium" breakdown... Toon meer
Bedrijf heeft geantwoord
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Was overall good but did not help that the young man was only one on recovery so quite a wait and as did not have address of garage was not going to put job in, however if I had it then would be le... Toon meer
Bedrijf heeft geantwoord
They were brilliant!! Came out within the hour to a festival campsite and fixed an unusual problem on my camper van!! Would 100% recommend!!
Bedrijf heeft geantwoord
Excellent Service. Glen (engineer) arrived a bit earlier than the ETA and in a very friendly manner soon identified & sorted out the problem enabling us to get on our way home. In addition to fix... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
229 reviews
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Great recovery, above and beyond help…
My wife and I were on a motorbike enjoying the day. Along came an idiot, and ran into the back of us, whilst we were at a standstill at a roundabout waiting for it to be safe from the right to proceed, the prat said “ I couldn’t help”, what a d*ck. anyway taken to hospital with injuries my wife and I. Next day the recovery unit went to the location of the accident, to recover the bike from a semi secure location, the young man contacted me stating that he was finding it hard to locate it, but would keep looking, and knocking on some doors, above and beyond, he found out that some prat, had tried to steal it, would you believe it. He was informed the bike was taken a little further down to the road to a more safer location, he tracked it down, found the bike and safely recovered it. The young man contacted me again to inform that he the bike. Very polite, professional young man, went above and beyond what he needed to do, many thanks for his good caring attitude. So if you want that extra touch, use this recovery company, a great job, big thanks
9 september 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you for taking time to give VRCR five start rating. We hope that you and your wife had a speedy recovery from your injuries. Thank you for your lovely review and your kind words we really do appreciate this.
Excellent service, highly recommended
Excellent service, prompt arrival well before quoted time, the gentleman who came was great he tried his best to start my car but it wouldn’t so took me to my garage straight away, very happy from start to finish, would highly recommend
7 september 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you for sparing some of your free time to give VRCR a five star review we really do appreciate it. We are glad that you was happy with our service that we provided through out your breakdown and thank you for your nice comment about that you would highly recommend our company.
Very efficient
Very efficient. Friendly guy. Put my wife at ease regarding the recovery.
6 september 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you for sparing some of your free time to give VRCR a five star rating we really do appreciate this. We are happy that your wife felt at ease though out the recovery process as these experiences can be very stressful at the time. We really do appreciate you kind feedback
From phone call to rescue was less than…
From phone call to rescue was less than an hour. he got the car started and was able to drive to a garage to have a new battery fitted. well done
2 september 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you for your free time to give VRCR a five star rating. We are very glad you had a good experience using our company we appreciate your kind feedback.
Excellent customer service prompt…
Excellent customer service prompt friendly chap that came very professional and thorough when checking my car problem resolved quickly and promptly many thanks superb service ⭐️
4 september 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you for sparing some of your free time to give VRCR a five star rating we do appreciate this and thank you for your kind feedback. We are glad that you had an excellent experience throughout your breakdown from start to finish and your car problem got resolved quickly and promptly.
Car was handled with care and the…
Car was handled with care and the person making the collection was polite and friendly
29 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you Dawn for taking the time to review our service at VRCR. We are glad the experience you had was good and I will inform our driver of his professionalism while attending to your vehicle.
On time.No messing towed me straight to…
On time.No messing towed me straight to the garage just how it should be .
26 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you for the 5-star review! We’re really pleased to hear our team got to you on time and took care of everything smoothly. Getting you and your vehicle where you needed to be without any hassle is exactly what we aim for. We appreciate your feedback and hope you won’t need us again soon—but if you do, we’ll be ready to help!
VRCR Ltd :)
Fast response and good experience
Good experience today.They arrived with 1 hr (15 min before estimated time) and sort the issue .
25 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thanks for sharing your experience! We’re so pleased our team could arrive earlier than expected and get everything sorted quickly for you. We’ll be here whenever you need us again!
VRCR Ltd :)
DO NOT USE BEWARE!!
DO NOT USE BEWARE!!! Van broke down and my breakdown company contacted these people to recover me. Recovery driver was ok and nice bloke but the mechanic's and actual company that's a different story. They took my van back to their depot and I rang them the following morning. Spoke to a girl and asked if they had looked at my van. Mechanic in background said yes it's snapped cambelt. I said oh that's strange I had it changed 8 months ago. Then he changed his tune and said oh it's not snapped it's stripped all teeth off. Again I thought strange as not long had it changed. Went down to garage to take photos of cambelt and cover is still on so I take it off and cambelt is absolutely fine. Mechanic just wanted to try and fob me off with putting new engine in and hadn't even looked at it.
Then I arranged for recovery to a garage in Rotherham to be fixed and they came out with invoice for £276. 5 days storage at £35 per day and one hours diagnosis at £55. Wouldn't allow me to take van until I had paid. At no point was I told there would be storage charges and as for the diagnosis for an hour that's an absolute joke as he never even looked at it. Even the recovery driver said to me I didn't know we charge storage fees and he had been there years. Asked girl from reception to remove hours diagnosis from invoice as they hadn't done it. She said "they must of diagnosed it in the weekend" I said I don't think so as Ive had the key since Thursday morning when I inspected the cambelt myself and locked the van up. This company is a complete joke and just out to rip people off. They will tell you things are wrong with car or van when there isn't. And if you aren't mechanically minded you will fall for it. Very untrustworthy please don't use!!!
(Edit 28/08/25) If your mechanic has apparently done an hour's labour I'm sure you wouldn't mind sharing the CCTV of him looking at my van and then I'd be happy to change my review. As for the storage I was never told about any costs beforehand and was never shown any paperwork regarding charges which your supposed to do.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
We’re disappointed to read your review, as it does not reflect the facts of what happened. Our team carried out an initial inspection based on the reported issue and advised you of our findings in good faith. We would never suggest unnecessary work, and any diagnosis is always based on the symptoms presented at the time.
With regard to charges: storage and diagnostic fees are only applied where necessary once a vehicle is brought to our depot. Diagnostic work is only carried out with authorisation prior, and if this is not requested we would not proceed. We also provide secure and safe storage under these costs — as you will have seen on your visit, we store many vehicles at our premises under high demand and limited spaces. These fees cover storage and technician time, regardless of whether you choose to proceed with repairs with us or another garage. As is standard industry practice, vehicles cannot be released until outstanding charges are settled.
We understand that a breakdown can be stressful, but it is not accurate to suggest that we acted dishonestly or attempted to “rip you off.” We remain transparent about our processes and always aim to assist customers fairly and professionally.
VRCR Ltd
Amazing service
The recovery driver Josh was amazing. Couldn’t have been more helpful
14 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you so much for your kind words and 5-star review! We’re delighted to hear that Josh provided such amazing service and was able to help you when you needed it most. We’ll be sure to pass your feedback on to him – it will mean a lot. We’re always here if you ever need us again, and we truly appreciate you taking the time to share your experience.
VRCR Ltd
Fast and efficient recovery top job and…
Fast and efficient recovery top job and a great driver who's a credit to the company. Cheers
13 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you for taking the time to share your positive experience. We are glad to hear that you found our recovery service fast and efficient, and that our driver represented the company so well. We take great pride in our team, and your feedback is a wonderful recognition of their hard work and dedication. We truly appreciate your kind words and your trust in our service
VRCR Ltd
Car broke down on the ferry…
Car broke down on the ferry calais-dover and we got stuck on the port because the car was completely dead. Called our insurance and they contacted our personal vacation hero Steven. Very kind man, very engaged and very capable. Despite being quite far from Dover he organized a mechanic to check, book a hotel when it was sure we'd be stuck for the night, a taxi to get my mom and dog to the hotel and a towtruck to get me and the car off the port in the middle of the night mind you. He stayed awake with me to make sure everything works out until almost 4am and organized another towing to his garage the next day with the replacement part already ordered and ready to go. Things got pushed back because a sub-contractor wasn't showing up as he should've and steven sent his guy even further to come pick us up anyway making sure we had our car ready to go and enjoy the rest of our vacation early the morning after after again booking the hotel for us. Since we had a small dog with us, he made sure the tow guys came with trucks where we could place her in her travel carrier and even the hotels were explicitly pet friendly. We didn't have to worry about a thing, no stress at all and overall great experience and great service.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
Wow, thank you so much for taking the time to share such a detailed review!
We’re truly glad Steven was able to turn such a stressful situation into a smooth and stress-free experience for you, your mom, and your dog. He takes great pride in going the extra mile — whether that means staying up until the early hours, arranging pet-friendly hotels, or making sure every detail is covered.
It means a lot to hear that his efforts helped you continue your vacation with peace of mind. We’ll make sure your kind words reach him.
Wishing you many safe and happy journeys ahead!
VRCR Ltd :)
Professionnalisme et gentillesse, je recommande +++
Merci beaucoup d'être venu un vendredi soir tard afin de dépanner notre trafic, sans cela nous aurions manqué notre ferry. Merci également pour l'accueil généreux et la compréhension dont vous avez fait preuve.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
Merci beaucoup pour vos mots chaleureux !
Nous sommes heureux d’avoir pu vous dépanner un vendredi soir et de vous avoir permis d’attraper votre ferry à temps. Cela nous touche beaucoup de savoir que vous avez apprécié notre accueil et notre compréhension.
Bon voyage et nous espérons que le reste de votre trajet s’est bien passé !
VRCR Ltd :)
Great Service
Arrived bang on the time I was told. Didn't get the gents name, but was very friendly and informative and helpful. Helped get my car started and told me exactly what I should do next.
Probably an easy job for him, but for someone who knows next to nothing about the inner workings of a car, it was a tad stressful.
Would recommend and use again.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you so much for the great review! We're really glad to hear that our technician arrived right on time and was able to make a stressful situation a little easier for you. We’ll be sure to pass along your kind words to the team. Whether it’s a quick fix or something more involved, we’re always here to help. Thanks again for the recommendation – we’d be happy to assist you anytime you need us!
VRCR Ltd
Several delays in initial arrival but…
Several delays in initial arrival but this was due to heavy traffic and Misinformation so really not their fault. Josh was fab and very sympathetic to our plight and our elderly dogs.
It was agreed that we would rather wait for repair then relay service back to home in Western Scotland. Repair was not straight forward but Steve and his fab mechanic (can't remember his name) persevered and got our 39 year old moho working again.
We are now on our way and very grateful that they agreed to repair us. Thanks guys. Your efforts were very much appreciated.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
We’re so grateful for your lovely feedback and understanding during the delays. Our team always aims to do whatever it takes to get our customers moving again, and we’re glad Josh and Steve were able to help with your motorhome repair. Thank you for your kind words – we wish you and your dogs safe, happy travels back home!
VRCR Ltd
Brilliant service
Brilliant service, lovely guy, cannot fault at all.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Vrcr
We really appreciate your 5-star feedback! It’s great to know that our team could provide the level of service you deserve. Thank you for trusting us to help – we’re always just a call away if you need us again.
VRCR Ltd
Excellent
Had to wait a couple of hours to turn up but very professional and efficient. When it was pointed out that I was only covered for part of the recovery back home the guy made a couple of phone calls and was soon back where I needed to be, ye cost me a few quid but that's my fault for not checking my policy properly. Can't fault the company or the guy who picked me up , thanks you saved me alot more hassle.
30 juli 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you so much for your 5-star review! We really appreciate your patience while we got to you. We're glad our team was able to help arrange the rest of your journey home and save you from any further hassle, even with the policy limitation. We’ll make sure to pass your kind words on to the recovery driver – feedback like this means a lot to us. Wishing you safe travels in the future!
VRCR Ltd :)
4 hour wait in rain but I understand
4 hour wait in rain but I understand. Low cost breakdown cover for poor service
29 juli 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you for sharing your feedback with us.
We're very sorry to hear about your experience and the long wait you had in difficult weather conditions. We completely understand how frustrating this must have been.
While there were some issues with the location details provided to us, and we attended the original location provided to us by your brekadown provider and searched around this area before we arrived to the correct location provided by yourself, we recognise that the wait time you experienced was not ideal and we sincerely apologise for the inconvenience caused. We are working closely with our recovery teams to improve communication and response times to ensure a better service in the future.
We truly appreciate your understanding and your feedback, as it helps us improve our service.
VRCR Ltd
Down to earth, reliable, professional and quick!
We had a breakdown just off the A1 and needed to call to take us back home. The chap who arrived from VRCR was nothing short of professional and a really really reliable, friendly guy. We have a classic car so always look for people to take more care, and the gentleman (didn’t catch his name) was fantastic. Couldn’t recommend enough.
Thanks again for sorting us out!
26 juli 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you so much for taking the time to leave such a wonderful review! We’re really pleased to hear that our team was able to help you out quickly and professionally, especially given the extra care needed for your classic car. We’ll make sure your kind words are passed on to the driver who assisted you – he’ll be thrilled to know he made such a positive impression.
It was our pleasure to get you home safely, and we truly appreciate your recommendation. If you ever need us again, we’re only a call away!
VRCR Ltd
Rescue
The wait was longer than I would have liked being a lone female but had excellent service from the mechanic when he came , he was polite, friendly and helpful, the operators were also polite and helpful, although it took a while to get through, I would certainly use again and recommend the company
27 juli 2025
Review zonder uitnodiging
Antwoord van Vrcr
Thank you so much for taking the time to leave us a review. We're really pleased to hear that our mechanic provided you with excellent service and that our team was polite and helpful throughout.
We sincerely apologize for the longer wait time than you would've liked, especially as we understand how important it is to feel safe and supported in that situation. We’re always looking for ways to improve our response times and call handling, and your feedback will help us do just that.
We truly appreciate your recommendation and your trust in us, and we hope to provide you with an even smoother experience next time.
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