Vueling Reviews 310

Vi har betalt afbestillingsgebyr - og sender efterfølgende dokumentation fra læge på, hvorfor vi ikke kan rejse. Afbestiiling hos Vueling betyder, at man kan købe en ny rejse - men ikke få sine penge retur.
Vi har lagt en anmeldelse af dette tidligere - og hertil svarer Vueling, at vi da bare skal sende dokumentation på, hvorfor afbestilling skal honoreres. SNYD OG PLAT

Absurd ringe selskab! Ankommer med normal billet til lufthavn (CPH), får at vide, at de ikke har plads, at jeg er “stand-by” og nok ikke kommer med. Finder kort efter ud af, at betegnelsen for deres ufatteligt ringe beslutning er “refused boarding” pga overbooking. Jeg har tidligere oplevet overbooking, men altid med tilbud til passagerer om kompensation og ombooking.

10. juni 2025 bookede vi to flybilletter fra København til Barcelona i starten af februar 2026 og retur igen tre dage senere. Vi skal på en stor messe og ved at flyene fyldes hurtigt op.
Vueling havde den perfekte afgang fra Kastrup 10.55 - ikke den billigste, men den som passede os bedst.
Vi bookede og fik billetterne bekræftiget.
1. august får vi så en email om at Vueling har flyttet flyafgangen til 20:25! Hvis man ønsker det man gratis booke om til en anden afgang med dem. Men det ser ud som om, at man så også mister den vigtige returafgang, og det er umuligt at se hvilke afgange som er mulige - før du siger ja til at miste din billet.
Det er også KOMPLET UMULIGT at finde en måde at komme i kontakt med et rigtigt menneske hos Vueling - hverken på telefon eller email. Så vi tør ikke andet end at beholde billetterne. Den sene afgang bliver i øvrigt solgt meget billigere end vores oprindelige afgang - men vores pris ændrer sig ikke.
Nu lander vi 23.30 - skal betale 25 € ekstra for sen indtjeckning og den planlagte middag med forretningsforbindelser er røget.
Hvorfor gør I sådan noget - og hvorfor er det umuligt at komme i kontakt med jer?!
Vi tør aldrig mere booke Vueling.

På vores bryllupsrejse oplevede vi, at flyselskabet havde rykket afrejsedatoen én dag frem. Samtidig havde de ændret min e-mailadresse i deres system, uden vores viden, så vi modtog ingen besked om ændringen. Resultatet var, at flyet lettede uden os.

Vi har efterfølgende klaget, men det er umuligt at komme igennem til deres kundeservice, og når man indsender en klage, kan de tilsyneladende ikke finde eller anerkende fejlen.

Jeg vil på det kraftigste anbefale andre at vælge et andet flyselskab.

Really the worst! Outbound flight was cancelled and I had to wait 24 hours for my next flight (a hotel was provide). Return flight: boarded on time, but then sat on the tarmac for 1,5 hrs only to be told we have to change planes due to a technical issue.

If you concider booking with them: stomp on your own foot, and then think that this is less painful than a Vueling flight.

Vi havde nogle flypoint, som skulle bruges, så vi bestilte en rejse i starten af januar 2026 fra CPH til Barcelona, hvor vi har familie, vi gerne vil besøge. Men for et par dage siden blev vores hjemrejse flyttet til en dag senere og et helt umuligt tidspunkt. Vi valgte at afvise det og afbestille hele rejsen både ned og op og bede om at få pengene retur. Vi var så også nødt til at bestille hos SAS i stedet for. Og i dag fik vi hele beløbet refunderet fra Vueling. Tak for en hurtig respons:) - sidste år fløj jeg samme tur med Vueling, og ja det er lavpris, klemte pladser mm, men til gengæld slipper man for Ryan Airs dumme lotterier.

I have a booking from Barcelona to Venice and back.Airline rebooked me for another flight after more than 8 hours from scheduled departure now unable to contact customer care no does not allow to talk in person. Totally a fraud company

Sitting inside the air plane departing Alicante airport ...The flight supposed to be delayed for about 45 minutes but we are already sitting inside the plane for 45 minutes under 30+°C outside temperature...Very hot and breathless inside with no fresh air supply at all.
The crew staff couldn't even explain what is going on and how long the plane intends to sit at bay for?

You buy a BA ticket and end up on this useless company. Always late, Gatwick bag drop is a farce. Trouble is that provincial airports like Bilbao offer no other companies to London so you are forced to use them. Wizz, Ryan, Easyjet are so much better

I am a regular traveler Oviedo to Gatwick
So many times we are delayed by an engineer checking something.
Of course safety first…. But I don’t understand why this happens often!?
Very frustrating!

Se eu pudesse dar zero estrelas, daria. A minha experiência com a Vueling foi a pior que alguma vez tive com uma companhia aérea, transformando-se num caso de polícia.
A EXTORSÃO, No dia 9 de Julho, no embarque em Bruxelas, fui coagido a pagar 120€ pela minha bagagem de mão. A funcionária da Vueling NÃO MEDIU a mala. Recusou-se a usar o medidor oficial. A cobrança foi arbitrária, ilegal e feita sob a ameaça de me deixarem em terra. É um roubo à luz do dia.
O DESPREZO, Todas as minhas tentativas de contacto (Ref. 11308011) foram ignoradas ou respondidas com mensagens automáticas. A Vueling ficou com o meu dinheiro e virou-me as costas.
O RISCO DE BURLA, O pior de tudo. Depois de expor o meu caso publicamente, fui alvo de burlões que se fizeram passar por funcionários da Vueling, tentando roubar os meus dados bancários com formulários falsos. Isto prova que a Vueling não tem qualquer controlo sobre a sua imagem e que os seus clientes insatisfeitos se tornam alvos fáceis para criminosos. A negligência deles já não é só financeira, é um risco para a segurança de todos.

Esta empresa não só não respeita os seus clientes, como os coloca em perigo. Fujam. Usem qualquer outra companhia. A Vueling é um poço de problemas, desrespeito e perigos.

Impossibile parlare con il servizio clienti e fanno comunque pagare la segreteria automatica, fatto malissimo. C’è l’AI ora, se non vogliono far parlare con operatori, almeno implementassero quella.
Servizio da 0, manco 1 stella.

plane was several hours late their website says you get a meal due to this, never happened sent them a receipt got nothing, avoid airline at all costs

Vueling is a complete fraudster company. In there online booking they trick you to pay for luagage you dont need. Instead of giving you access to ad a 25 Kg suitcase they trick you to buy a both over head locker and additional lugage under you seat. when you add 25kg suitcase they add that with 46 euro. Companies like that are swindlers - stay away

No respect for people! Shame on you!

Compagnie plus bas que low cost avec personnel les de bord racistes… à fuir

le vol a eu du retard
le crew était assez désagréable pendant le vol
on est mal installé
et mon bagage a été abimé

Terrible customer service and complete lack of organization.
We had a connecting flight in Barcelona to San Francisco, coming from Amsterdam. Without any notice or explanation, the airline moved the San Francisco flight to an earlier time. When we got to the counter to ask for help, the agent didn’t even look us in the eye, she just started talking about hotel rooms. Excuse me? I thought this was where you handled flights.

Only then did she mention we wouldn’t be flying to San Francisco that day and would have to stay overnight. Was that so hard to say clearly from the beginning? After hours of walking and waiting, we deserved a minimum of respect and communication.

Then we waited over two hours to get our checked luggage. We weren’t alone, many passengers were waiting, visibly confused and upset. One woman was desperate because her daughter’s wheelchair had been lost, and an elderly couple was waiting patiently with the rest of us. What is going on with this airline? What happened to basic customer care? To problem-solving? Seriously, what is going on?!

Eventually, they found our bags and gave us a hotel and taxi voucher, and told us we would leave at 6 a.m. the next day. But my husband and I were supposed to be home tonight. Meanwhile, my sister is on a different flight and will arrive in San Francisco in a few hours with no one to open the house for her. Now we’ll have to pay for her hotel and her taxi ourselves. On top of that, my husband is losing a full day of work.

What are you doing to compensate us for this? This is unacceptable.

Please, do not fly with Vueling or Iberia for any reason. Do yourself a favor and avoid them entirely.

Super compagnie, aérienne, très bien accueilli je reviendrais

Bad services we’ve had luggage go missing from Gatwick to Barcelona!
When arriving last week suitcase gone missing? We reported it did PIR been calling England and Spain every day and it finally was found on the 27th of July 2025 still at Gatwick 3 days into holiday it’s leaving Gatwick so relative has no clothes grandchildren has no medication no shoes no swimwear clothing toiletries all very expensive personal belongs too!

So it’s arrived at Barcelona airport next day 27th July 2025 so it should have been brought to resort that day nope it wasn’t several emails messages calls later asking about it it’s gonna be arriving today 29th July 2025 no later than 10pm it’s not arrived and we’re all going home back to England tomorrow 30th July 2025!

It’s been a bad week for family very stressful and upsetting and at a cost it’s gone over family budget with no help whatsoever!

Don’t use this company for anything! Liars! Badly organized and no care for how your travel goes!