Waggy Reviews 

Yes back in augest I payed them 99.00 and never recieved anything from them . I have tryed calling them and emailing them several times.can not get ahold of them and they do not call back . There a scam . Do not try these guys :! Goodluck and let them know I
Want a refund because they don’t answer to what I send them . Thank you for your help

Disgusting. Do not use them. Its a scam.

The note is forged, I contacted the doctor who had no idea they were using her name they charged my card fraudulently....the phone number for the doctor is a whatsapp phone number and the email is for waggy not the doctor. Disputed with my bank since I did not authorize and reported to the FTC for fraud and scam

Horrible - they did not refund my money even though the landlord refused to accept their ESA documents. I paid $150 and when I complained they refused a refund. The doctor Christian Scarpoli ( who they use as their psychologist), never responded to either my emails or my calls. It appears he was non responsive to the landlord’s inquiries as well. There was no customer service for WAGGY, they only respond by email and no one will take your call or call you personally in any way if your landlord won’t accept their documents. Horrible customer service and a bad reputation.

Gave me a fake letter that my landlord rejected. Didn't respond to emails and cals requesting assistance. Currently filing a chargeback with my bank since this company has given me no response.

SCAM! I contacted the therapist who supposedly wrote my letter who I never saw or spoke to and she didn't know who I was or who Waggy.pet was. A Total BS website papermill. I order their laughable "Gear" for my pup and it wasn't the picture they showed. It was a cheap flimsy strap that broke the 1st day!
Stay Away!!

SCAM! Phone number does not ever get anyone, emails aren't returned. Charged way too much and more than ordered! Disputed charge with my bank.

It says money back guarantee but it’s not true. My apartment refused to accept it since it looked like someone just made it on their computer and added a fake signature and since it had contact info it was rejected. When I messaged them about this and asked for my money back they pretty much said no just push it as they can’t legally do that therefore you don’t need your money back..

Uhm I have a NEED for an esa cuz I have anxiety! So me harassing my apartment to comply is not something I’m just going to do when even I thought the paper itself looked fake too!

Awful company, DO NOT USE!! You will be throwing away your money.

While the letter I received from the Professional did get my dog into my apartment building the gear was not worth anything close to what they are charging and was incomplete. After almost a month I still have not received ID cards for dog. Go with anyone else and avoid getting scammed. August 7. Still no ID cards. When I messaged them they responded that the cards had been sent. But USPS informed delivery never showed any mail in the system for me.

I just bought the new 1-3 ESA Letter for Housing and airline i got to step 7 out of 8 of the application and from there they charge me. I wasnt going to select it but from there they did. Okay fine..They got me the ESA letter right away but i having issues with the landlord forms that i need. Ive been emailing them every hour...lol cuz it’s annoying they don’t answer right away. Horrible service cuz they dont even answer my emails and their customer service line does not work!!

Horrible experience today and no help at all. I have to go on their site to keep emailing support. When someone responds by email it says "No Reply to email" on top! Their phones are down and they refuse to call. They don't read entire emails and keep repeating themselves! Last year was good and our 3 pets got the ESA letters that expired this past April. So when I try to get the 1-3 pets for 150.00 like their emails keep repeating to do? I show them that I keep getting pop ups saying I already got the letters for those pets! BUT THOSE LETTERS WERE FOR LAST YEAR AND EXPIRED APRIL OF 2020 and I keep telling and showing SS of that! Still no help! Just them repeating themselves and never even looking into the issue on my profile! Such a rip off! Lousy customer sevice agents that email and wasted my whole damn day!

I will say this, people only leave reviews when they are mad. However, I had the run around avout my pet flying with me this morning and asked them to sign my pup up as an emotional support animal today and within an hour i had ALL THE DOCUMENTION signed, filled out, and delivered to me for my flight this afternoon. I appreciate you guys!

Their site is a SCAM. These letters are useless and FAKE. This has to be illegal! They are promising medical prescriptions for emotional service animals and No doctor Ever contacted me. I was promised a doctor in my state and some bogus letter from Florida seas created Using a generic format that is fake. I was charged before even getting evaluated! They are refusing to refund me and are taking advantage of vulnerabile people with mental illnesses. These are not official Documents recognized by the law or medical field. BEWARE!

I have been a customer with Waggy for 1 year. Service was ok, but I just needed to renew an airline letter. The letter they provided was signed by someone who wasn't a licensed therapist and the airline rejected the letter. I looked up the licence number on the State of CA website and the license was indeed invalid. Waggy would not admit that the license was invalid or provide a new letter with a valid license. The customer experience was very poor, they don't provide an email address or and no one answers the phone. I tried emailing them from their portal but I kept getting an error and then a note that my account was locked for spamming. You get what you pay for, waggy is cheaper than the alternatives and now I know why. Buyer beware of this company.

Any of the detailed reviews below that are 5 stars are completely fake and by their scam ring. They are not operational and no letters nor contact is being provided. They just steal your money. Don’t be this stupid to read a review from MULTIPLE people and then decide well I guess I’ll listen to all these fake good reviews. You’re at fault if u do and deserve to get your money taken.

Charged double the advertised price.

Waggy is by far legit and they actual care of your condition. A licensed doctor verified my need for a ESA. Thank you all at waggy.

Do purchased on line the letter from a therapist they took my hundred dollars and I have not received anything from them ☹️. No call no email nothing and I find it ridicously they even have a web site. Ms.
Scott

I went through there online questions and then realized the psychologist was already seeing was qualified to write me an ESA certification letter. However I continually had problems with hotels or other entities realizing that the letter was all that was REQUIRED by laws governing an ESA animal. So I went searching for the "equipment" and fancy "certificate" most people associated with a "legitimate" ESA animal. Ifound waggy.com and their packages were by far the cheapest I'd found, that actually portrayed what people associated a "legitimate" ESA animal. The all the items I purchased, were well made and held up brilliantly, through all our travels. The only thing I'd mention that was a draw back was trying to get one package for my cat and another for my dog. It took some back and forth (by email) with the customer service center bit eventually we did get what we needed for both animal. I've seen other (more expensive) sites try to claim waggy is a scam site, however, I purchased what I needed to include US animal registration numbers Ive been able to verify.