WagJag.com Reviews 

A horribly disappointing experience. I was sent the wrong order and another order I placed was not delivered at all. The food I did get came in a box that was soggy and no longer taped closed due to moisture. The bag inside was unsealed. I ate the food and the chicken is mostly breading.
I was short changed the fish I ordered, so I requested a refund and asked to be advised the price difference in the chicken I was sent and the chicken I ordered. No one has contacted me, other than an email you cannot respond to stating I have an order coming this week.
Absolutely terrible customer service because I have sent 2 e mails asking for a refund and advising I dont want food from them anymore.
But you can't contact them. Their phone number just hangs up after a few minutes. I will never buy anything from Wagjag again and neither should you.

Wag Jag does not pay their supplier merchants. I would avoid the hassle dealing with this company. Unfortunately our company will no longer honour their certificates.

I love wagjag
Great customer service
I have great experience with Mensah
Thank you so much

Well, way back in the spring I paid for 2 tickets for the Jays home opener. They didn't come through, stating issue with MLB portal. I did get 100% refund, that's good. I paid out of pocket to Ticketmaster for tickets for that same game.
Complained to wagjag directly. They stated the issue with MLB is fixed now.
Got a phone call from them stating they will give me 2 free tickets to any game day of my choice , just give them 2 weeks notice. They want to make me a happy customer.
May 2nd I requested 2 tickets for the May 30 game, figured 4 weeks advance notice is good enough. The game is 6 days away and what seems to be their lone employee, keeps saying they will email the owner again, and again.
Very poor business practice when you promise to come through, give ample amount of time for them to get 2 level 500 tickets, and you have to keep bugging them. If they say day of the game at 6pm there are tickets for me, I can't make a 2 hour commute to get to a 7pm game. I need at least 5 hours notice minimum to 24 hours confirmation, with tickets to be picked up at the Will Call counter.
Either admit you can't get any tickets to any sports game vs telling me to give you notice and not hear back from the owner,.who said in that phone call he'll email me from his personal email address.
IF I don't get 2 tickets in my inbox my Thurs May 29th for the next days game; I won't use their site again.

Code doesn't work for the restaurant. My purchases on my account was deleted, called multiple times, sent emails, no response. You're put on hold for 15 minutes then it hangs up

Wagjag has always helped me save money and get great deals for my Niagara trips with the girls. The girls always appreciate it when I come through with a great wagjag deal. I never had any issues. Recently, I saved a ton on wagyu steaks for my father’s birthday. He was impressed! Love it!

I've called and left 6 messages over 3 days. Just an answering machine. I purchased a foot massager and it doesn't work.

I’ve been using WagJag for a while, and it’s a great way to save on things I’d buy anyway like restaurants, attractions, and travel. I’ve never had an issue redeeming anything, plus it feels good to support Canadian businesses while getting a great deal!

Been using them for years. Always happy with what I've purchased.

Company itself is NOT a scam, they have decent deals, but some vendors might scam you. They stopped answering my emails (were answering before) and it is hard to reach by phone. Before buying products or services, try to reach out to vendor to see if they are aware of the promo. Some items that are being sold there are being dropshipped from China (aliexpress most likely). If you are calling and don't want to deal with the hold, try extension 223. Be aware that they might hang up on you in the middle of conversation. Almost feels like they don't want to issue refunds/deal with your issues after sale is done.

Purchased a total of 6 items in December 2024.
The two disappointing items were the heated gloves (Rechargeable Heated Touchscreen Gloves). Came without batteries/charging unit - useless really.
Also ordered a windshield cover and got two foam wands - not sure what that's about.
Emailed customer support - Received refund.

I ordered some steaks, 6 x 10oz Waygu Striploins. Upon picking up the steaks, which were from the Butcher Shoppe, realized they were 10 x 6 oz steaks and not marked as Waygu. This is a huge difference for steaks! Phoning WagJag customer service was a joke, waited 2 hours on the phone and then the call was terminated from their end. I guess I am stuck with these shitty little steaks. Will never purchase from WagJag again !!

Someone created an account with my email address. As I live in the US, I have no use for an account on their site. I followed instructions on filing a support claim to request they delete my account and was told they can't do that until it's been inactive for 6 months.

Over the years, I have purchased a lot of grocery items through Wagjag and was always satisfied with my purchases.

Now I find out they have discontinued pick up at the Vaughan location which is where I picked up. I understand that it's probably not Wagjag's fault, but I have also noticed they seem to be pushing for home deliveries as opposed to pick up locations. There are no PU locations in my area or even on my way home from work. It's a shame because that means I can no longer order since there is no one home during the day to accept the delivery :(

I always use wagjag to bring my kids to all sorts of activities they offer. Helps save money and get the kids out of the house doing something fun. It also helps to save on groceries every now and then!

Simply put - I love WagJag. I have been buying products from this company for years. From jewelry to weekend getaways! I have even bought steaks and they were delicious! This is my all time fav on-line purchases company. Recently I had a fan delivered to me and unfortunately it was broken from transporting it. I got in touch with customer service - they sent me a bill of lading to return this item "free" of charge and then creditted me back. What awesome customer service (thanks Mensah!) I have told many family & friends about this site and will continue to buy items as they are one of the good ones! :) Thanks........./Cheryl L of Athens Ontario

I have been using WagJag.com for the past few years to purchase groceries, gifts, Niagara Falls hotel stays to local adventure tickets at such highly discounted prices. Every experience from easy online purchase to extraordinary customer care has been exceeding my expectations every time. I would highly recommend this site as there is always a new and exciting promotion every day of the week.

As a long-time WagJag customer, I’ve come to rely on them for incredible deals across experiences, products, and groceries that you can’t find anywhere else. They have great discounts and deals on local adventures, which has made family outings and date nights easy to plan and afford. The grocery deals are a game changer, like their prepackaged frozen meats from great suppliers.

WagJag’s customer service also stands out. Any time I’ve had a question or concern, their team has been super responsive. No issues there! Checking WagJag has become a daily habit for us to find new, exciting, and affordable deals!

Thanks Wagjag!

Easily my go to when looking for deals and good value. I even do grocery delivery from here.