SCG Wales & West Reviews 

David Britten was incredibly helpful with my query and got it resolved as quickly as he could. He went above and beyond to make sure that we were able to get what we needed and communicated well throughout.

Oakley Herbert was exceptional providing us with a second to none level of customer service.

After speaking with the helpful staff in the morning on the phone to resolve and issue with our handsets in the office, a few back-and-forth emails later it was obvious this was outside of my scope to fix the issue.
Sean, one there engineers, then came to site and meticulously went through the problem, checking every other option before working out what was wrong and quickly resolving it. I couln't ask for a more professional and knowledgeable experience than what Sean was able to accomplish. Great effort from all involved at SCG.
David

Upgrade from the old analogue line and installation of new phone system managed by Lauren at SCG. Great service from the team as always.

Great service from Paula and the team kept me updated throughout.

Archie, is just fantastic, nothing is too much!

He's so knowledgeable and helpful :)

My installation went ahead much sooner than I expected and everything worked with no problems. Thank you

Great communication from customer services (Matt), listened properly to the problem, acted promptly, kept in touch. Sent replacement equipment within 2 days, which it seems has cured my problem. Nice work!

Matt listened to my issues. Found a way to resolve them. Traced the late arrival of the router and guided me in how to set it up. Much appreciated. Tricia

Tim was excellent at installing a new phone system in our school. He was met with a few problems when attempting the initial install, which he worked tirelessly to resolve. 2nd attempt went smoothly and Tim was very patient and accommodating to meet our needs and additional requirements. He took time to explain the new system and was very helpful, knowledgeable and professional.

So far, we are very pleased with new system and equipment and the additional benefits it brings.

Highly recommend.

Many thanks to Tim for everything and we will be in touch if needed.

reference - 3068513
Fantastic service of installation of new machine - all data transferred as it should be (wouldnt even know i am on a new machine) :)

Tim has been excellent over the past two days installing our new network switches and access points. He was efficient, patient, and clearly knew exactly what he was doing throughout the process. Despite some inevitable initial downtime, he explained everything clearly and worked methodically to ensure the system was set up properly and little distribution was made to our business.

The end result has been a significant improvement, and we’re confident the speed and reliability of the new equipment will be a massive benefit. We very much appreciate Tim's hard work and definitely wouldn’t hesitate to recommend him.

Lauren at SCG is brilliant!! We had issues receiving our new handsets and she was so helpful and accommodating by finding other solutions. She kept us informed at all times and she was so efficient in getting our issue resolved as quickly and as smoothly as possible. The two engineers we had come to fit the handsets were really friendly, helpful and informative too. I cannot fault them!

Always a joy dealing with Gareth from SCG south west. Had me back online in no time.
Friendly, wealth of knowledge and know how to get the job done.

Excellent experience from scoping the solution all the way through to solution delivery.
Great communication and professionalism all the way through, from all involved in SCG Wales . Highly recommend as a comms supplier.

Dealt with Tim the engineer and he was professional and very helpful.

Just ordered a new phone and had the most amazing service, Emma that was dealing with my Order made the whole experience effortless on my part, she gave multiple options but also helped me choose the best deal for my requirements. From start to finish the deal was done in approximately 15 minutes and my new phone has been ordered, could not fault her professional approach with assisting me. Thank you so much

Good customer Service. We recently switched to an app to handle our old landline calls and SCG were very helpful in setting this up and helping us learn how to use it.