Waltons kept me updated throughout the process, from ordering up to delivery. The fact that the online price was much cheaper than store price made this transaction one for the books. Thank you Wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Needed stock of an item that had no stock online. Was given a substitute code which was something entirely different. Placed an order at one store for collection, stock was purchased by another cust... Toon meer
Bedrijf heeft geantwoord
It was my very first time ordering something and being able to collect it on the same day. That service option was very convenient for me because it means our orders are processed with a sense of urge... Toon meer
Bedrijf heeft geantwoord
Mathapelo at Waltons Morningside was the reason for my five stars. She is a gem and was extremely helpful. She is an asset to your business.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Waltons
Geschreven door het bedrijf
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Contactgegevens
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, Zuid-Afrika
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,2
Goed
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Emotional exhausted
1. Size of the powerbank not matching the price.
2. Collection not honored I ended up taking it to Alberton.
3. Price changed on the return order from the original one.
28 april 2026
Antwoord van Waltons
Hi Thandi,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and we sincerely apologise for the inconvenience caused regarding the powerbank sizing, the collection arrangement and the pricing discrepancy on your return order. This is certainly not the standard of service we aim to provide.
Please be assured that a support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can resolve these matters for you as swiftly as possible.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Super efficient service and a very…
Super efficient service and a very quick turnaround time, thanks so much
29 april 2026
Review zonder uitnodiging
Antwoord van Waltons
Hi Carol,
Thank you so much for your wonderful review! We are delighted to hear that you experienced super efficient service and a quick turnaround time. We will be sure to pass your kind words on to the team. We look forward to assisting you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ordering and paying on your website was…
Ordering and paying on your website was efficient and problem-free. Delivery was the same. Thanks
20 april 2026
Antwoord van Waltons
Hi Heidi,
Thank you for your lovely feedback! We are pleased to hear that both the ordering process and your delivery were efficient and problem-free. We will share your kind words with the team. We look forward to serving you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivered as promise on time without…
Delivered as promise on time without delay. Driver was professional
22 april 2026
Antwoord van Waltons
Hi Rose,
Thank you for taking the time to leave us a review! We are thrilled to hear that your delivery arrived on time and that our driver provided a professional service. We will be sure to pass your compliments along. We look forward to assisting you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Antwoord van Waltons
Good day Chante,
Thank you for taking the time to share your feedback regarding order ORDWB83394.
We sincerely apologise that you didn't have clear visibility of your delivery status and had to reach out to request proof of delivery. We've since been able to confirm that your order was delivered on Friday afternoon to your office, and we understand that one of your colleagues has confirmed receipt whilst you were out of the office for the week.
You should have received automatic delivery confirmation and tracking updates so you wouldn't have needed to chase this information yourself. We appreciate your patience whilst we located the delivery details for you.
We apologise for any concern or inconvenience this lack of clear communication caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Received excellent service from Alexander
Received excellent service from Alexander via Online Orders
28 april 2026
Review zonder uitnodiging
Antwoord van Waltons
Hi Omphemetse,
Thank you for taking the time to share your positive feedback. We're thrilled to hear that you received excellent service from Alexander via our online orders.
We'll be sure to pass on your kind words to him – feedback like this means a lot to our team.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
After placing an order online
After placing an order online. My item did not arrive I had to query this as I was advised there had been stock issues which took over a week to resolve.
22 april 2026
Antwoord van Waltons
Hi Vishen,
Thank you for taking the time to share your feedback. We sincerely apologise that your item did not arrive as expected and that you had to query this yourself rather than receiving proactive communication from our team.
Being told about stock issues only when you chased us up, after waiting and wondering where your order was, is completely unacceptable. We should have contacted you immediately when we discovered the stock issue, rather than leaving you to discover the problem yourself. The fact that it then took over a week to resolve compounds the poor service you experienced.
You deserved timely communication about the delay and regular updates whilst we worked to resolve the stock issue.
We appreciate you bringing this to our attention and apologise for the lack of communication and the extended delay.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
It was a seamless process
It was a seamless process. I was kept up to date on teh process. Delivery had a hitch but that was due to Courier Guy
20 april 2026
Antwoord van Waltons
Hi Ashleigh,
Thank you so much for taking the time to leave us a review! We are delighted to hear that the process was seamless and that you were kept well informed throughout. We apologise for the hitch with the delivery, we appreciate your understanding. We hope to serve you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
My files ordered x 5 were not…
My files ordered x 5 were not delivered!!!
No email to let me know.
Only the file covers which I didn’t order arrived.
#ORDWB83344
23 april 2026
Antwoord van Waltons
Hi Batya,
Thank you for bringing this to our attention. We are truly sorry to hear that your files were not delivered and that you did not receive any communication regarding your order. This is certainly not the experience we want for our customers. A support ticket has been opened for you, and you are welcome to reply to it directly so that we can resolve this matter as quickly as possible.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
I still haven't got my printer ink
I still haven't got my printer ink. The instruction was that I would collect it at Bay Passage shop but I got a notification saying it was out for delivery...delivery to where? And now I have received this request to rate my experience?!!!
The time it is taking to get a simple order is ridiculous...I paid on 17 April. Payfast confirmed the payment was successful on that date. On 19th, I received a message from Waltons saying my "order cannot be confirmed until you make payment"!
On 21st received message saying payment received, order being processed.4 days after payment was made!!!!!??????
22nd. Message: Order out for delivery (I assumed to Bay Passage)
22nd. Message. Order dispatched to courier.
25th. This survey request.
Where is my Order?????
Not impressed AT ALL!
22 april 2026
Antwoord van Waltons
Hi Rose,
Thank you for sharing your experience with us, and we are very sorry to hear about the confusion and delays surrounding your order. We completely understand your frustration, particularly regarding the mixed messages about collection versus delivery, as well as the delay in confirming your payment. This is not the standard of service we strive to provide.
A support ticket has been opened for you, and you are welcome to reply to it directly so that we can urgently assist in locating your order and getting this resolved for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Easy to order online and super fast…
Easy to order online and super fast delivery. Thank you
23 april 2026
Antwoord van Waltons
Hi Liezel,
Thank you so much for your wonderful review! We are thrilled to hear that you found our online ordering process easy and that your delivery was super fast. We look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent fast service and price
22 april 2026
Antwoord van Waltons
Hi Heide,
Thank you for your kind review! We are so pleased to hear that you experienced excellent service and great pricing. We truly appreciate your support and look forward to welcoming you back soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The quality of the products
The quality of the products, the overall service and swiftness of the delivery
17 april 2026
Antwoord van Waltons
Hi Amanda,
Thank you for taking the time to leave us such a lovely review! We are pleased to hear that you are happy with the quality of our products, our service, and the speed of your delivery. Your satisfaction means a great deal to us.
We look forward to serving you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great Communications
Waltons were up to date with all their communications, and the delivery packages were also delivered in good condition.
Delivery people are very friendly.
15 april 2026
Antwoord van Waltons
Hi Hazel,
Thank you for your kind review! We are so glad to hear that our communications kept you well informed and that your delivery arrived in good condition. It is also wonderful to know that our delivery team left a positive impression.
We look forward to working with you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Goods delivered the next day
I could honestly not believe how fast my goods were delivered. I thought I was going to wait a few days but it was delivered the next day.
15 april 2026
Antwoord van Waltons
Hi Corne,
Thank you so much for your wonderful review! We are absolutely delighted to hear that your goods arrived the very next day. We know how important it is to receive your order quickly, and it is great to know our delivery service exceeded your expectations.
We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent Service
From the word go, the day I purchased I was updated through out and my item was delivered the following day
16 april 2026
Antwoord van Waltons
Hi Mafulaki,
Thank you for taking the time to leave us such a lovely review! We are thrilled to hear that you were kept updated throughout the process and that your item was delivered the following day.
Keeping our customers informed every step of the way is something we take great pride in. We hope to see you shopping with us again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery was made earlier than…
The delivery was made earlier than expected; excellent communication too.
17 april 2026
Antwoord van Waltons
Hi Caron,
Thank you for your kind review! We are so pleased to hear that your delivery arrived ahead of schedule and that our communication was up to scratch. We always strive to go the extra mile for our customers, and your feedback means a great deal to us.
We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Antwoord van Waltons
Hi Mbali,
Thank you for your fantastic review! We are delighted to hear that your delivery was fast, hassle-free, and that you found our website easy to navigate. We work hard to make the entire experience as smooth as possible, and it is wonderful to know we hit the mark.
We hope to welcome you back soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The store alerted me.
The store alerted me that one of the items I ordered may not be correct. I was very appreciative.
14 april 2026
Antwoord van Waltons
Hi Clara,
Thank you for sharing your experience with us! We are really pleased to hear that our team proactively reached out to let you know about a potential issue with your order. Keeping our customers informed and ensuring everything is correct before delivery is very important to us.
We appreciate your understanding and look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
great service
13 april 2026
Antwoord van Waltons
Hi Luqmaan,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you experienced great service. Your feedback means a great deal to us and motivates our team to keep delivering the best we can.
We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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