Washloo Reviews 478

Quick response to technical enquiry - about fitting the T piece the other way round

Although I checked length with seller slightly too long.

Easy to order and install and it looks very smart. This is my second one.

Staff are amazing
Spoke and emailed with Karen at their office, but also spoke to a couple of other staff members, and they were all really really helpful & went through everything with me. Even helped me re measure the toilet as id got the wrong measurements (even though it is plainly set out on their website (so was me not following it correctly)). Also explained all the different bidet options. Have now got one bidet toilet seat & in the not too distant future (maybe after visiting their showroom) I’ll be ordering a whole bidet toilet
I’m disabled and also looking for this setup for my parents & the staff at washloo were very helpful in this regards & if you are disabled and qualify there is a vat free option.

Great communications and very helpful. Fast, well packed secure delivery. Good product with all accessories required and clear instructions.

Toilet is great, and the support has been very responsive and super helpful!

Great company

Excellent customer service

Very Pleased with our wash loo

Excellent telephone conversation, very helpful and service was superb. Order arrived within 3 days. Thanks very much.

Easy Website to order/arrived very quickly.
Contacted Customer Service this morning (not used it yet) but had a question. The agent, Karen, was extremely helpful.
Thank you.

I really enjoyed dealing with Washloo, as I rang them to discuss their product and get more information on their smart toilets and they were excellent explaining the product and the specifics of the different models.
I have subsequently rang them to discuss the fitting of the toilet and again nothing was too much trouble and they fully explained things on the phone. Excellent company to deal with.

Purchase experience was great, arrived promptly. Answered any questions I had quickly via email.

I've not yet installed as the bathroom refurbishment has been delayed so can't comment on the actual product yet. But company wise I've been really happy

Great sales service. Quick delivery. Love the loo - if you haven't tried a smart loo, you're missing out.
Competitive pricing and product seems good value for money. Highly recommended.

This company is the fairest, most competent, considerate and caring organisation I have dealt with in my eighty years!
The true measure of a company is how customers are treated when problems occur. In my instance they were quick to respond, fair and pro- active. Can’t speak too highly of the service received.
I highly recommend Washloo!

I absolutely love my new Japanese style toilet!
My plumber had never fitted one before but the guide and online video were easy to follow.
The company was great to deal with. I spoke to Karen who was so helpful and professional. I would highly recommend using Washloo.

I have had a shoulder replacement and the other shoulder doesn’t work well! I also have rheumatoid arthritis. The Finesse Comfort is so efficient. Having facilities to wash and dry and a warm seat is great! The higher seat makes it easier to get off. I got great advice from Karen and Alex at Washloo. It is so good to talk to real people who understand the product they are selling.

It's not the easiest product to review! But I can reassure you that it does everything it says with great efficiency & with warm water & heated seat features what's not to like.
Expensive absolutely NOT at almost half the price of my previous Japanese loo this is excellent value.
Order to delivery was 2 days. A great family run business. Thank you.

I was given very good advice and pre planning information when i rang to ask for information. Their telephone and email response was perfect from customer perspective. Both people on seperate occasions answered my questions patiently, to the point.

personal prompt response and assistance

From start to finish great service and advice. Prompt delivery.
Really pleased.

My personal experience with Washloo, to be more exact Oliver and his mother, but not forgetting all the others who work there has been nothing but exceptional.
How anyone can leave less than a 5 star review is mind boggling, as their product is fabulous.
I didn't buy direct, but through a very well known company, which I won't name here, but they do advertise nationwide, (and are endorsed by doctor Hilary Jones!!!) who proved to be just about the worst personal experience I have ever had.
From their first botched attempt at fitting the levitate loo, till the present date (when they have sent a fitter that knew what he was doing) has been approx. 6 months, which involved many back and forth e-mails, phone calls and caused me no end of stress and strain, which just after going through TWO heart surgeries (Quadruple by-pass and heart ablation) which put me in hospital for 52 days was not the ideal situation, and when the wrong fitting of the loo resulted in raw sewage contaminating the whole bathroom and kitchen, caused by the wrong parts being used (NOT supplied by Washloo, I hasten to add, they supplied everything required but they were ignored by the fitter), they started to send round random plumbers and cleaners to my bathroom, telling them it was just light dirt.
Now, the company I won't name (yet) were in full knowledge that I have Leukaemia, which is non curable, and can be lethal when contact with sewage occours.
Anyway, If it hadn't been for Oliver and Co. at Washloo, I don't know where I would have been by now. Thanks to them, my loo is now operating fabulously, (after being fitted correctly as per the instructions), and, for us, they are like knights in shining armour.
I really cannot praise them highly enough, When all the problems that still exist with the rest of the bathroom have been addressed, and I have had a few stress free weeks, I will be talking with Oliver, Who also, by the way, phoned me quite a few times during the debacle of the last 6 months, sometimes just to check how I was and I will be forever grateful to him and his company for the unbeleivably brilliant service he gave me.
If all companies were run like Washloo, the world would be a hell of a better place.
THANK YOU, OLIVER. YOU ARE A STAR.