HORRIBLE - I successfully completed a qualitative market research study for watchLAB titled "Crepe / Quickbooks".The agreed-upon compensation for my time and full participation in this focus group is... Toon meer
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I did a Survey for them July 23, 2026. I t has been nearly 9 weeks. I was told 6-8 weeks initially which sounded excessive but I said okay. I They hounded me to do their study sending me Text messa... Toon meer
If there was a rating less than Zero, this would be the way to rate WatchLab! I participated in a two part focus group on health and fitness in April finalizing May 7, 2026. It is now August 2026 and... Toon meer
I’ve been waiting to get paid for a study i took more than 3 months ago and they do not reapond to emails. I assume I was scammed and won’t be getting paid. Do NOT apply to participate in any of the... Toon meer
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watchLAB is a global qualitative solutions firm that believes in the power of conversation and creating the environments to best support these conversations.
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28 reviews
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Leicester High Cross shopping Centre
Never Used the Watch Lab before as I usually go to a small privately owned watch repairer opposite the Train Station, However being a bank Holiday Monday nowhere was open … except the High Cross shopping centre.
I only needed a fastener and a strap holder for my cheap Casio work watch which I have had for years and was prepared to pay for a new Strap anyway.
The repair assistants name was Dominic I believe and he said “No problem, I keep a few spares like pins and clasps around” … he fitted them within 2 minutes and had another customer waiting wanting a new strap for his ‘Boss’ watch. I said how much and he said no problem no charge … Incredible Service he should be commended for, It totally made my day to have my cheap work watch functional again!
I also own a Seiko Automatic from the 1980’s which was my fathers which needs regular attention and also an Armani Gents timepiece I received from my Wife for my 40th … I will now be bringing these to the Watch Lab as long as it is there in the future and would recommend anyone to ‘Dominic’ to service to repay him for his act of kindness.
***** Star Rating
1 april 2024
Review zonder uitnodiging
I was a member for 5 years and only got…
I was a member for 5 years and only got called back a few times - considering I do focus groups part time, that's an amazingly low call back. Of the 3 I qualified for, 2 of them were cancelled at the last minute. I would give it zero stars if I could.
24 januari 2024
Review zonder uitnodiging
battery rip off!!
Asked the price to replace a battery in a "Fossil" branded watch £85!!! May need it 3 weeks etc! Could cost more depending! What a complete rip off!! The young lady, clearly didnt want to do the job so gave a ridiculous price! She was alone no customers...i wonder why? Went to timpsons just in passing and got a lifetime guarantee battery for £24.00 fitted in 45mins, he too was alone but very busy. Watch lab, that speaks volumes, perhaps some retraining?
13 januari 2024
Review zonder uitnodiging
I've always went here for any watch…
I've always went here for any watch repairs..batteries.. but today the service....i recieved was great...It was just a small but fiddly job.. the young man... so enthusiastic to get the job done.. guy called Jay...
Great asset to watch lab..
Thank you
12 juni 2023
Review zonder uitnodiging
Leeds watch lab today excellent service…
Leeds watch lab today excellent service by Grant very efficient extremely helpful and knew his watches, a credit to the business will definitely return many thanks
28 april 2023
Review zonder uitnodiging
Chester Watchlab
Watchlab was recommended to me by my brother, and he wasn't wrong. The staff were so helpful, knowledgeable and nothing was too much trouble. I would highly recommend them for repairs, servicing, cleaning, well absolutely everything! Brilliant service!
16 juli 2022
Review zonder uitnodiging
Nottingham Victoria Centre watchlab
Nottingham Victoria Centre staff were excellent. Got everything sorted within an hour and the explanation of what was wrong and what’s been done was spot on. Cheers
W13545882AA
11 juni 2022
Review zonder uitnodiging
Rude service…
Went for a watch strap today in Leeds city centre. The strap was placed on the counter and the assistant said 'yes of no l have 100 jobs to do' when l walked away saying 'it is clearly too much trouble' she repliec'l dont care'. I expected mors from a brand like Watchlab. You need to invest in customer relations training
28 mei 2022
Review zonder uitnodiging
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