Waverly London Reviews 

Antwoord van Waverly London

19 dec 2025

Hi Melanie! We’re truly sorry to hear about your experience and understand your disappointment. Long delivery times combined with an item that does not meet expectations is understandably frustrating, and we apologise for the poor service you received.

This is not the level of quality or care we aim to provide. If the item you received feels or looks different from what was advertised, that is something we take seriously and want to review. Your feedback regarding both the product quality and delivery timeframe has been noted and will be shared with our team so we can address these issues.

We would really like the opportunity to make this right. Please contact our customer support team with your order number, or reach out to us directly through Trustpilot, so we can look into a suitable resolution for you.

Thank you for taking the time to share your experience. We’re sorry we let you down.

Antwoord van Waverly London

19 dec 2025

Hi Julie! We’re very sorry to read about your experience and understand why you feel so disappointed and frustrated. This is not the impression we ever want to leave with our customers, and we sincerely apologise for the distress caused.

We acknowledge your concerns regarding the delivery timeframe, the inability to cancel once the order was marked as dispatched, and the quality of the items received. If the coats did not match the description or material advertised, that is something we take very seriously and should have been addressed more clearly and promptly.

To clarify, we are a UK-based company. When stock in our UK warehouse is unavailable, some orders are fulfilled by an overseas partner. However, this should be communicated transparently, and we accept that this was not handled well in your case—particularly regarding delivery expectations and returns. We also understand your reluctance to return the items due to the cost, and we recognise how unfair that feels given the circumstances.

We genuinely want the opportunity to review your order and resolve this properly. Please reach out to us directly via our support email or respond to us here on Trustpilot with your order number so we can look into suitable next steps, including a possible resolution without unnecessary additional cost to you.

Thank you for sharing your feedback. We are sorry that we let you down and appreciate you bringing these issues to our attention so we can work to improve.

Antwoord van Waverly London

19 dec 2025

Hi Vineeta! We’re truly sorry to read about your experience, and we understand why you feel so upset. What you’ve described is not the standard we aim to provide, and we sincerely apologise for the frustration, inconvenience, and financial loss you’ve experienced.

Delays in delivery, poor presentation of items, missing or incorrect labels, and a lack of clear communication are all unacceptable. We also understand how distressing it is to feel pressured into an international return and then not receive timely confirmation or updates regarding your refund. That is not the level of care or transparency we want any customer to experience.

To clarify, we are a UK-based company, and while some orders may be fulfilled by overseas partners when UK stock is limited, this should always be clearly communicated and handled with much better support—especially when it comes to returns and refunds. We fully acknowledge that this process has failed you.

We genuinely want to resolve this properly. Please contact us again with your order number and proof of return shipment, or message us directly via Trustpilot so we can locate your case and urgently review the refund status. Your concern is not being ignored, and we are committed to making this right.

We appreciate you taking the time to share your experience, even though it’s difficult to read. Your feedback highlights areas we must improve, and we are sorry that you were let down.

Antwoord van Waverly London

19 dec 2025

Hi Michael! We’re very sorry to read about your experience and understand how disappointing this must have been, especially when the item did not meet your expectations.

We sincerely apologise for the delivery delay and for the confusion regarding the material of the coat. Product descriptions should always be clear and accurate, and we regret that this was not your experience. Your feedback has been passed to our product team so this can be reviewed and corrected where necessary.

While we are a UK-based company, some orders are fulfilled by overseas manufacturing partners when UK stock is unavailable. That said, this should always be communicated transparently, and we acknowledge that we fell short here.

Regarding returns, we understand your frustration with international return costs. Our team is always willing to review individual cases to find a fair resolution, including alternative return options or partial refunds where appropriate.

We would really appreciate the opportunity to look into this further and assist you directly. Please contact our customer support team with your order number so we can work towards a satisfactory outcome.

Thank you for taking the time to share your feedback — it helps us improve.

Antwoord van Waverly London

18 dec 2025

Hi Steven! We’re genuinely sorry to read about your experience, and we understand how disappointing this must have been.

We want to be very clear that we are not a scam, and we never intend for any customer to feel misled. That said, it’s clear we fell short in your case, and for that we sincerely apologise.

Some of our coats are shipped folded for international transit, which can cause creasing on arrival. This should have been communicated more clearly. Regarding labels and quality, this is not the standard we aim to deliver, and we take feedback like yours seriously as it helps us improve both our product checks and listings.

We’re especially sorry that the item did not match your expectations or the images shown in our advertising. That is not the experience we want for any customer.

We would genuinely like the opportunity to resolve this for you. Please contact our customer support team with your order number so we can review your case and offer an appropriate solution.

Thank you for taking the time to share your feedback — it helps us do better.

Antwoord van Waverly London

18 dec 2025

Hi Hannah! We’re sorry to hear that you’re disappointed with your order and that it didn’t meet your expectations.

We take product descriptions and images seriously, and we regret that the jacket you received did not match what you expected in terms of material or appearance. We understand how frustrating it is to wait several weeks for delivery only to feel let down when it arrives, and we apologise for that experience.

We are a British brand based in London, with customer service handled by our UK team. When items are dispatched via an international fulfilment partner, delivery can take longer than usual, but this should never come at the expense of clear communication or product quality.

We’d really like the opportunity to review your case and help resolve this properly, whether that’s clarifying the materials, arranging a return where applicable, or finding a suitable solution. Please reach out to our support team with your order details so we can assist further. Your feedback is important and helps us improve both our products and service.

Antwoord van Waverly London

18 dec 2025

Hi Denise! We’re very sorry to read this and understand how upsetting it is to be waiting for an order that hasn’t arrived.

We want to clarify that we are a British brand based in London, with all customer service and aftercare handled by our UK team. When an item is not available in our UK warehouse, it may be dispatched through one of our trusted international fulfilment partners, which can result in tracking links showing overseas transit points. This does not mean the order is fake or that tracking details are “false,” but we acknowledge this can be confusing if not explained clearly.

We strongly reject any suggestion that we are a scam, and we take concerns like this extremely seriously. If your coat has not arrived within the stated delivery timeframe, our support team can investigate the shipment, provide an update, or arrange a resolution where appropriate.

We encourage you to contact us directly with your order details so we can look into this for you and ensure the matter is properly resolved. We are committed to improving transparency around shipping and regret the distress this situation has caused.

Antwoord van Waverly London

18 dec 2025

Hi Edwina! We’re really sorry to hear about your experience and understand how frustrating this must have felt.

We are a London-based British company, and our customer service and aftercare are handled here in the UK. When stock in our UK warehouse runs low, some orders are shipped via an overseas partner, which can mean returns are directed back to that fulfilment location. This should always be communicated clearly, and we’re sorry that this came as an unwelcome surprise.

Requesting photos of the item and packaging is part of our standard returns process and helps us confirm condition and delivery details, but we appreciate that the cost and destination of the return has caused disappointment. We never intend for customers to feel misled or inconvenienced.

If you’re still in touch with our support team, we’d like the opportunity to review your case again and see what we can do to help reach a fair resolution. Your feedback is taken seriously and helps us improve how we explain shipping and returns going forward.

Antwoord van Waverly London

17 dec 2025

We’re truly sorry to read about your experience, and we completely understand why you’re disappointed. This is not the level of quality or service we aim to provide, and we sincerely apologise for the frustration this has caused.

We are a London-based British company, and while the majority of our orders are fulfilled from our UK warehouse, some items are shipped from an overseas partner when UK stock runs low. That process should always be communicated clearly, and cancellations or returns should never result in mixed messages like the ones you experienced. We’re sorry that this was not handled properly in your case.

We also regret the extended delivery time and appreciate that waiting several weeks is far from acceptable. More importantly, we’re very concerned to hear about the condition and quality of the coat you received. Receiving an item that was damaged, different in colour, missing labels, or not as described in terms of material is unacceptable, and we take this feedback extremely seriously.

We’re equally sorry that the returns process caused further frustration. While refunds are issued once returned items are received back at the originating warehouse, we understand how the cost and inconvenience of international return shipping added to your dissatisfaction, particularly given the quality concerns you raised.

This is not the experience we want for any customer, and we genuinely appreciate you taking the time to share your feedback. If you’re willing, we would welcome the opportunity to review this further and ensure the matter is handled fairly. Please feel free to contact our customer care team directly with your order details so we can look into this personally.

Once again, we apologise for falling short and thank you for bringing this to our attention.

Antwoord van Waverly London

17 dec 2025

Hi Andrew! We’re genuinely sorry to read this and appreciate you taking the time to share your experience, even though we’re disappointed it fell so far short of expectations.

We take feedback like this seriously. Our product images are intended to accurately represent the items we sell, and we’re sorry if what you received didn’t meet that standard. We also apologise for the delivery time and the sizing issues you mentioned — this is not the experience we want any customer to have.

We would really like the opportunity to look into this properly, resolve any issues, and discuss a refund or return where appropriate. Please contact our customer support team directly with your order details so we can investigate and assist you further.

We’re continually working to improve our products, quality checks, and delivery experience, and feedback like yours helps highlight where we need to do better.

Antwoord van Waverly London

17 dec 2025

Hi Dylan! Thank you for sharing your feedback. We’re very sorry to hear that your experience was so disappointing and that the item did not meet your expectations.

We’d like to clarify that we are a British brand based in London, with all customer service, aftercare, and returns support managed by our UK and European team. When an item is not immediately available in our UK warehouse, it may be shipped from one of our trusted international manufacturing partners, which can result in longer delivery times. We apologise that this was frustrating and did not meet your expectations.

We’re particularly sorry to hear your comments regarding the material quality and pattern alignment. This is not the standard we aim to deliver, and we appreciate you bringing this to our attention so it can be reviewed with our quality team.

Regarding returns, we understand that our policy can be disappointing, especially when international shipping is involved. Return shipping costs are set by the carrier, not by us, but we recognise this can still feel unfair in practice and we regret the frustration it caused.

We genuinely apologise that your experience left you feeling this way. If you would like us to review your order and see how we can help resolve this, please contact our support team directly with your order details and we’ll be happy to assist further.

Antwoord van Waverly London

17 dec 2025

Hi Mr. Henry! Thank you for sharing your feedback. We’re genuinely sorry to hear how frustrated and disappointed you feel with your experience.

We’d like to clarify that we are a British brand based in London, with our customer service, aftercare, and returns support handled by our UK and European team. When an item is not immediately available in our UK warehouse, it may be shipped from one of our trusted international manufacturing partners to avoid long restock delays — this is why some orders may ship from overseas. We understand that the delivery time did not meet your expectations, and we apologise for the frustration this caused.

Regarding quality and imagery, we take these concerns seriously. Many manufacturers produce similar styles for multiple retailers, which can result in comparable photos appearing across different platforms. That said, we never intend to mislead customers, and we’re sorry that the product you received did not meet the standard you expected.

As for returns, international return costs are set by the courier, not by us, and we appreciate that this can feel expensive. We aim to be transparent about this in our policies, but we understand it can still be disappointing in practice.

We truly regret that this experience fell short and left you feeling this way. If you’d like us to review your order and see what we can do to help, please reach out to our support team directly with your order details so we can assist you further.

Antwoord van Waverly London

17 dec 2025

Hi Timothy! Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel, especially as this was intended to be a Christmas gift for your wife.

We’d like to clarify that we are a British brand based in London, and we design, curate, and source our collections through a network of long-standing manufacturing partners. In today’s global retail landscape, many factories produce similar styles for multiple retailers, which can result in the same or very similar images appearing across different platforms. This does not mean items are being resold from Temu, nor that customers are being misled.

Our pricing reflects more than just the item itself — it includes quality control, UK-based customer support, order processing, secure payments, aftercare, and compliance with UK consumer standards. We fully understand that different marketplaces operate under very different models, and customers are of course free to choose where they shop.
That said, we’re truly sorry that this purchase did not meet your expectations. If the coat is unworn and within our return window, we would be more than happy to help arrange a return or discuss a suitable resolution. Please contact our support team directly with your order details so we can assist you promptly.

We appreciate you raising your concerns and regret that your experience left you feeling this way.

Antwoord van Waverly London

17 dec 2025

Hi Eva! We’re very sorry to hear about your experience and understand why you feel frustrated and disappointed.

We’d like to clarify that we are a British brand based in London, with all customer service, returns handling, and aftercare managed by our UK and European team. When stock is unavailable in our UK warehouse, some orders are shipped via our trusted international fulfilment partners, which can unfortunately result in longer delivery times. We’re sorry if this was not made clear enough at the time of purchase.

We apologise that the shoes you received were not the correct size — this should not have happened. Regarding returns, return postage and tracking requirements are outlined in our returns policy to ensure items can be safely received and processed. That said, we understand that international return costs can be frustrating, especially when an issue occurs, and we’re sorry this added to your disappointment.

If you’re willing, we would genuinely like the opportunity to resolve this directly with you. Our support team can review your case and discuss the best possible resolution, including return options or alternatives where appropriate.

We regret that this order did not meet your expectations and are sorry we’ve left you feeling this way.

Antwoord van Waverly London

17 dec 2025

Hi Marilyn! We’re truly sorry to read how upset and disappointed you feel, and we sincerely apologise for the distress this experience has caused you. This is clearly not how we want any customer to feel when ordering from us.

We would like to clarify that we are a UK-based brand, and all customer service, returns, and aftercare are handled by our team in the UK and Europe. When items are not immediately available in our UK warehouse, they may be shipped via trusted international manufacturing and fulfilment partners. That said, this should never result in a product that does not match the description or imagery shown on our website, and we are very sorry that this happened in your case.

We understand your disappointment regarding the material, packaging, and overall presentation of the coat. Your feedback about the quality and condition on arrival is taken very seriously and has been shared with our product and quality teams for urgent review.

We also apologise if you experienced difficulty reaching us by email — our support email is active, and we always respond to genuine customer enquiries. If messages have bounced back, it’s possible there was a temporary delivery issue, and we regret the frustration this caused.

Of course, you are entitled to return the item and receive a refund. Please contact our customer support team directly using the email address on our website, including your order details, and they will guide you through the return process promptly. We will ensure your case is handled fairly and as smoothly as possible.

We’re genuinely sorry that we let you down and appreciate you taking the time to share your experience.

Antwoord van Waverly London

17 dec 2025

Hi Rosemary! Thank you for sharing your feedback, and we’re very sorry to hear about your experience.

We apologise for the longer-than-expected delivery time and for the disappointment you felt when the item arrived. If the product was not as described on our website, we fully understand your frustration — this is not the standard we aim to provide.

Regarding the return, a printed receipt is not always included in the parcel, as returns are processed using your order number or the details provided when you contact our support team. Our customer service team will guide you through the return process and confirm the correct return address.

Once the return is received and inspected, your refund will be processed in line with our returns policy. If the item is deemed faulty or significantly not as described, return postage costs are also reviewed and handled accordingly.

We’re sorry that this order did not meet your expectations and regret that we’ve left you feeling this way. If you are in the process of returning the item, please reach out to our support team so we can ensure your case is handled as quickly and fairly as possible.

Antwoord van Waverly London

17 dec 2025

Hi Alan! We’re very sorry to hear that you were disappointed with your order, and we appreciate you taking the time to share your experience.

We are a British brand based in London, with our customer service, returns, and aftercare handled by our UK and European teams. While many of our items are stocked in our UK warehouse, some products are dispatched through trusted international manufacturing partners when UK stock is limited. This allows us to avoid long restock delays, but we understand this is not always clearly communicated and we’re working to improve transparency.

We’re genuinely sorry that the quality did not meet your expectations, particularly as the items were intended as Christmas gifts. That’s never the experience we want for our customers. We’d be more than happy to assist with a return or refund so this can be resolved properly for you.

Please contact our support team directly with your order details, and we’ll make this right as quickly as possible.

Thank you again for your feedback — it helps us improve.

Antwoord van Waverly London

15 dec 2025

We’re really sorry to read this and understand how frustrating a return experience like this can be. We want to be absolutely clear that we are not a scam, and we regret that this situation has led you to feel this way.

We are a British brand based in London, with our customer service and aftercare handled by our UK and European team. While the majority of our orders are fulfilled from our UK warehouse, in some cases items are dispatched from trusted international fulfilment partners to avoid long restocking delays. This can mean that certain returns are routed back to the original fulfilment centre.

That said, we appreciate that international return shipping costs can be inconvenient and disappointing. Our support team is always available to discuss return options and work toward a fair resolution, including refunds where applicable.
If you’re willing, we’d genuinely like to review your specific order and ensure everything has been handled correctly. Please reach out to our customer service team directly with your order details so we can look into this and help resolve the matter properly.

We value all customer feedback and are sorry this experience didn’t meet your expectations.

Antwoord van Waverly London

15 dec 2025

Hi Lisa! We’re truly sorry to hear about your experience and understand how frustrating this situation has been. We sincerely apologise for the disappointment caused by the product quality and the delays during the return and refund process.

We’d like to confirm that your refund has already been successfully processed back to your original payment method. Depending on your bank, it may take a few working days for the funds to appear in your account.

For clarity, we are a British brand based in London. Our staff in the UK and Europe handle all customer service, returns, and aftercare. When an item isn’t available in our UK warehouse, we sometimes ship through trusted international partners to avoid long restock delays, but all service is still managed by us in London.

We regret that this experience led you to feel this way, as this is certainly not the standard of service we aim to provide. Your feedback has been noted and will be reviewed internally to help us improve our processes and communication.

If you have not yet seen the refund reflected or require any further assistance, please don’t hesitate to contact us directly and we’ll be happy to help.

Antwoord van Waverly London

15 dec 2025

Hi Sunead! We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be. Please accept our sincere apologies for the lack of confirmation email and the confusion this has caused.

We want to assure you that we are not a scam and that we take all customer concerns seriously. Occasionally, confirmation emails may fail to deliver or end up in spam folders, but this should never prevent us from helping you. If payment was taken, there will always be an order record in our system.

To allow us to investigate this urgently, we kindly ask that you contact us again with the email address used at checkout and a screenshot or reference of the payment taken on 1st December. This will help us locate your order and resolve the issue as quickly as possible, whether that means confirming shipment or arranging a refund.

We sincerely regret that your experience so far has been disappointing, and we appreciate you bringing this to our attention. We are committed to resolving this matter promptly and restoring your confidence in our service.