Brought 2 cost a Christmas, total cost of £90, both dreadful quality, Ask to return them to be told I had to send them back to China, paid £35 postage but never received a refund. Then this week, whi... Toon meer
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Lees wat reviewers zeggen
Anyone need the address to return there crap products this is it Return Address: Receiver Name: wscm llc House No.: Room 104, Beside Elevator 2, B1/F Address: Keyunda E-commerce Park, Hangche... Toon meer
Bedrijf heeft geantwoord
Update 17th December. Shoes arrived in bin bag. Shocking quality. Obviously been totally scammed and will report officially. After complaining offered 15% refund for shoes totally unwearable.... Toon meer
Bedrijf heeft geantwoord
Absolute scam I ordered a coat took weeks to come, completely ditterent colour. This company has zero phone support and all returns must be returned to China with customs charges paid by sender, ev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Waverly London we put our customers first in everything we do. We started this brand with a simple idea: offer beautiful, comfortable pieces that make everyday life feel a little easier. Every order is handled with care, from the moment you place it to the moment it arrives at your door. We work closely with our suppliers, check every detail and keep improving our service so you can shop with confidence. We believe trust is earned through clear communication, fast support and consistency. If something is not right we fix it. If you have a question we answer it. Our team is here every day to help with sizing, delivery questions and anything else you may need. We know how important it is to feel safe when ordering online and we take that responsibility seriously. Many of our customers return because they know exactly what to expect. Honest quality. Fair prices. Friendly support. We are grateful for every review as it helps us learn and grow. Thank you for choosing Waverly London. We will always do our best to give you a smooth and reliable experience from start to finish.
Contactgegevens
Nederland
- waverlylondon.com
1,1
Zeer slecht
193 reviews
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Dont order from them, you will be dissappointed
Like everyone else I have trusted their London based family business words and nice website. Looks like they are just handlers shipping products from China. I ordered a coat on the 22nd of November which was supposed to be processed in 3 working days and delivered in 3-7 working days afterwards according to their own published T&Cs. I enquired about the delivery date as I received multiple confirmations about shipment. They initially told me it is still at the preparation stage despite providing a tracking number. After accusing them of
misinformation and lying and requesting refund on the order, now they claim that they can’t cancel because the order is in shipment. I have the emails sent within hours with each other with inconsistent information. Don’t bother with this scam of a company. They will send you Temu products at high price, if they arrive at all. I saw the same coat I ordered on Temu today after looking into this a bit more.
14 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Ezgi! Thank you for taking the time to share your experience. We’re truly sorry to read how disappointed and frustrated this situation has left you, particularly regarding the delivery timeline and the mixed messages you received about your order status. We fully understand how concerning this must have felt and appreciate you outlining the details.
We regret that the communication around your order did not meet expectations. Any inconsistency in updates or confusion around tracking and processing is not the experience we aim to provide, and we’re sorry for the distress this caused when you were simply trying to get clear information.
We would like to clarify that we are a British brand based in London, with our customer support team located here in the UK. If you’re willing, we kindly ask that you contact us directly with your order number so we can properly review the full timeline of your case, check the shipment status, and see how we can assist further. If your order was placed under a different email or name, including those details will help us investigate accurately.
We genuinely regret that your experience fell short of expectations and that it led to a loss of trust. Your feedback has been noted and will be reviewed internally to help us improve both our communication and processes moving forward.
I would have given zero stars if I could!
Thanks for your reply but it just confirms my review! Your replies are generic paragraphs and not at all genuine! You say your London based but returns have to go to China at your customers expense even when you have sent a sub-standard item of clothing. You have had several opportunities to look into this for me and didn't help me achieve a satisfactory outcome - hence the review. I will never buy from you again and wouldn't recommend anyone buy from you either!
I would have given zero if I could! The cardigan took ages to arrive and when it did the label is cut out which makes it look used, I had purchased it for a gift. I tried to exchange it but they expected me to pay to send it to an address in China and wouldn't refund post even though the item isn't in good condition and unsuitable for a gift. They credited me 15% which is all they'd do, I am fuming for being caught out by this s*$t shop.
13 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Susan! Thank you for taking the time to share your experience. We’re genuinely sorry to hear how upsetting this situation has been, particularly as the cardigan was purchased as a gift. We completely understand how disappointing it must have been to receive an item that did not meet expectations in terms of condition and presentation.
We’re also sorry for the delay in delivery and for the frustration caused during the exchange process. Your feedback regarding the missing label, the return arrangements, and the outcome offered has been taken very seriously, as this clearly fell short of the standard of service we aim to provide.
We’d like to reassure you that we are a British brand based in London, and our customer support team is located here in the UK. If your order was placed under a different name or email address, we kindly ask that you get in touch with us directly and include your order number. This will allow us to properly review the details, check the status of your order, and see how we can assist further.
We truly regret the frustration and disappointment this has caused and appreciate you bringing it to our attention. We would welcome the opportunity to look into this again and address your concerns as fairly as possible.
AVOID!!
AVOID!!
Order was easy to make and arrived swiftly however the shoes are not leather, they have no brand or evidence of where they're from what material they're made of, it comes in a bag not a branded box, they look cheap but sold as high end leather product. Another shameful scam, lying to people and taking their money. Lesson learnt that a flashy page andcname does not mean a good product.
I will try to return but from other reviews sounds like that might be difficult.
13 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Lizi! Thank you for sharing your feedback. We’re truly sorry to hear that the shoes you received did not meet your expectations, particularly in terms of materials, presentation, and overall quality. We understand how disappointing this must have been, especially when you were expecting a premium product.
We want to assure you that misleading our customers is never our intention, and we regret that your experience has left you feeling otherwise. Your comments regarding the packaging, branding, and product details are taken very seriously, and we will be reviewing this internally with our product and quality teams.
If you haven’t already, we kindly encourage you to contact our customer support team directly so we can assist you with a return and review your case properly. Our team is here to help and will do their best to guide you through the process and ensure you’re treated fairly.
We appreciate you taking the time to raise your concerns, and we’re genuinely sorry for the disappointment caused. We would welcome the opportunity to look into this further and see how we can put things right.
AVOID - Awful - shipping and returns to China
AVOID. Pretty much scam territory. Shipment from China so takes ages to arrive. To return, it’s on you to ship back to China! Never again. Quality of item, some awful artificial material. I wouldn’t put it on. Supposedly a small? 😀 A small for giants. Abysmal. Flashy looking web page, misleading photos. But cheap nasty product, unworkable return policy. I didn’t order from China! I ordered from Waverly London that misleads you to believing you are dealing with a UK business. Maybe in their legal status they are, but you are essentially buying clothes and returning at your expense to China. Luckily my purchase was less than £50 so I’ll write it off to “I was scammed” and give this awful massive garment to charity. No labels on garment apart from a laughable S. Is that legal? No washing or material details. Never seen anything as bad in decades of purchases.
I’ll report to trading standards.
13 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Mark! We’re really sorry to read about your experience and appreciate you taking the time to share your feedback. This certainly isn’t the impression we want to leave with anyone who shops with us.
We’d like to clarify that we are a British brand based in London, and we work with international manufacturing and fulfilment partners, which can sometimes mean items are dispatched from overseas. That said, we understand how disappointing it feels when delivery times, sizing, or materials don’t meet expectations, and we sincerely apologise for the frustration this has caused.
We’ve checked our system but haven’t been able to locate an order under this name, so we’re not entirely sure which purchase this review refers to. We process thousands of orders and always respond to genuine customer enquiries, so if something has gone wrong on your side or if we’ve missed a message, we’d really like the opportunity to look into this properly.
Regarding returns, we appreciate your feedback and understand your concerns. We aim to be transparent about our policies and are continually reviewing them to ensure they’re fair and clearly communicated. We’re also sorry to hear your disappointment with the product quality and labelling — this is taken seriously and will be shared with our quality team.
Please feel free to contact our support team directly with your order number and details so we can investigate and see how we may assist further. We genuinely want to understand what happened and, where possible, make things right.
SCAM SCAM SCAM *AVOID*
SCAM SCAM SCAM *AVOID*
Lures you in with luxury products but they are plastic foam crap, avoid, complete scam. They claim to not have my details but I’ve been emailing them all morning. AVOID AVOID
12 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Mrs. Pollock! We’re very sorry to read your review and to hear that you feel disappointed. This is certainly not the experience we want for anyone.
I’ve checked our system thoroughly, and I’m unable to find any order under the name provided, so I’m not sure which order this refers to. We send out thousands of orders and always respond to genuine customer enquiries, so if something has gone wrong on your side, we’d really like the opportunity to understand what happened and put it right.
Please reach out to us directly with your order number or the email used at checkout so we can look into this urgently. We’re always here to help and would appreciate the chance to resolve this for you.
Just a quick update
Just a quick update - still waiting for a coat that I ordered on 23rd Nov.
Have successfully got my full refund through my banks chargeback service, thank you Halifax!
The company is not registered on Companies House ( shocker)
Let's have your address, Waverly London as I'm in London now and would like to visit...... Not a bricks and mortar store now I expect? Then let's have your London warehouse address.....
Sadly, we all got duped by a slick looking website and admittedly, nice looking duds!
That'll teach me not to check an independent review service site beforehand!
23 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and appreciate the opportunity to address your concerns.
We are a British brand based in London, and our support team is also here in the UK. Regarding your order from 23rd November, if it was placed under a different name or email, we kindly ask that you reach out to us directly with your order number. This will allow us to check the status for you and ensure that you are properly taken care of.
We understand your concerns about our company registration. We are fully legitimate and operate in compliance with UK business regulations. Our business is registered, but not all brands are required to have a public entry in Companies House under the trading name. If you’d like, our team can clarify this further for peace of mind.
Regarding visiting a physical store, you are correct that we currently operate online only, so we don’t have a retail location or warehouse open for public visits. All of our operations are managed through our London-based support team.
We’re genuinely sorry that your experience with your order led to frustration and the need to process a bank chargeback. It’s never our intention for customers to feel let down. Please do reach out to us with your order details, and we’ll do everything we can to resolve the situation.
Thank you for your honest feedback, and we hope we can restore your confidence in our brand.
Received order unable to contact firm for return or refund
Received order which didn't fit, no label in coat to show size or product care etc . Immediately tried to send emails to Waverly London as shown on order but emails just bounced back. Unable to contact them for return and refund SCAM FIRM
11 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Christine! We’re very sorry to hear about your experience and the difficulties you’ve had in reaching us. I’ve checked our system and I can’t find an order under this name, so I’m not sure which order this refers to. We send out thousands of orders and always respond to genuine customer enquiries, so if something has gone wrong on your side we’d really like to understand what happened.
We are a British brand based in London, and our support team is here in the UK. If you placed an order under a different name or email, please reach out to us with your order number so we can check the status for you and make sure you’re taken care of.
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this.
Do not buy from this brand
Do not buy from this brand. It is a scam. Shoddy goods which you have to pay to return to China. No care labels, bad quality.
10 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Janice! We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Please allow us to clarify that we are a British brand based in London, and all of our customer service, returns, and aftercare are handled by our UK and European team.
Occasionally, when an item isn’t available in our UK warehouse, we may ship through trusted international partners to avoid long delays. However, all service, including returns and support, is still managed by our team in London.
We sincerely apologize for any confusion or inconvenience caused. We would like the opportunity to investigate your experience further and assist you directly to resolve any issues. Please reach out to us directly and we’ll make this right.
Thank you for bringing this to our attention.
This company is terrible
This company is terrible. The pictures on their website are false and the discounted prices are intentionally misleading. DO NOT order from this company. Your item will arrive in a plastic bag, damaged and squashed. They will then refuse you a refund and offer you a discount to keep the faulty goods instead, meanwhile you are out of pocket with items that are unwearable. Please avoid this company and save your money!
11 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. Your feedback is very concerning, as we strive to provide accurate product information and quality service.
We take claims of damaged or misrepresented items very seriously, and we would like the opportunity to make this right. Please contact our customer service team directly so we can address your concerns, investigate what happened, and find a satisfactory resolution.
We appreciate you bringing this to our attention, and we are committed to improving our service based on your feedback.
Disgrace of a company
Its a zero star really. Awful awful company. DO NOT BUY. Every email is definitely AI. Waited three weeks and the delivery package was a complete joke. No tags and quality was so poor. I said about returning and they've said I will have to pay for it but they did say that the quality of some coasts that I ordered weren't up to scratch on their quality insurance... so admitted they have the problem but back tracked when mentioned this.
I don't think I will be paying for the return and will pay the stuff in the bin where it belongs but will be contacting trading standards on this company. Conning people out of their money and not complying with trading standards rules. Disgraceful and should be shut down!
10 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Lowri! Thank you for sharing your feedback, and I’m truly sorry for how upsetting and disappointing this experience has been for you.
We are a London-based British company, and while most orders are shipped from our UK warehouse, some items may be sent from an overseas partner when UK stock runs low. This should always be communicated clearly, and I sincerely apologise if that wasn’t the case here.
The quality concerns you raised are extremely worrying, and I’m very sorry that the items you received fell short of our standards. You should never receive products without proper tags or packaging, and you certainly shouldn’t feel that our responses are automated or unhelpful. You deserve clear, human support, and I’m sorry that we didn’t provide that.
Regarding returns, you should not be given mixed messages—especially after being told that some items did not pass our quality checks. That is unacceptable, and I understand your frustration at being asked to pay for the return under those circumstances.
Please know that we take this type of feedback very seriously. If you’re willing, please reach out to our customer support team with your order number so we can review your case urgently, ensure you’re properly supported, and make this right.
Again, I’m genuinely sorry for the experience you’ve had, and I appreciate you bringing these issues to our attention so we can address them.
Dreadful service
Dreadful service. I ordered a coat on November 18, it has still not arrived, and I am doubtful it ever will. I have repeatedly asked for a refund of my money. They initially told me the order was in transit, which turned out to be a lie. Then they said it was almost ready to be despatched, now they say it “should” arrive best week. The same coat is on the Temu website. I want my money back.
11 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Diana! We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation has been for you. Waiting far longer than expected for an order—especially after receiving inconsistent updates—is absolutely not the level of service we aim to provide.
Please rest assured that we want to resolve this for you as quickly as possible. When you have a moment, kindly reach out to us at, and our support team will immediately investigate what went wrong with your order and assist you with the appropriate next steps, including your refund request.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience caused.
Avoid at all cost
Avoid at all cost. States Royal Mail delivery, not the case.
Ordered 19th Nov and still no order. Company despite not sending within a timely manner refused to cancel and refund. Have had to raise a charge back. I suspect this is not the business it claims to be given I’ve seen the same images used on SHEIN! Unless you want weeks worth of stress and no items or refund do not buy from this company
Update; pls do not be fooled by their reply. They still have no intention of refunding
19 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Kelly! Thank you for taking the time to share your experience, and I’m truly sorry for the stress and frustration this has caused. This is absolutely not the level of service we aim to provide.
I completely understand how disappointing it must be to wait far longer than expected for your order, especially after being unable to cancel when it didn’t ship on time. I also apologize for any confusion regarding the courier used for delivery—we should have communicated this more clearly.
I want to look into this thoroughly and make things right for you. Could you please contact our support team with your order number so we can review what happened with your shipment and assist you properly? We’ll ensure your case is given priority by a supervisor.
Thank you again for bringing this to our attention, and I’m very sorry for the inconvenience you’ve experienced.
Scam company
I waited weeks for a pair of shoes.
Not English
Came from China
Not in a box
Wrapped in bubble wrap
NOT LEATHER as advertised
Cannot do shoe strap up
Please do not buy from this company
10 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Linda! Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how disappointing this must have been.
We are a London-based British company, and while most orders ship from our UK warehouse, some items are fulfilled by an overseas partner when local stock runs low. This should always be communicated clearly, and we’re sorry if this wasn’t the case for your order.
The issues you described—packaging, product quality, and overall experience—are not the standard we aim to deliver. We also apologise for any mixed messages you may have received during the process.
Please reach out to our support team with your order number so we can fully investigate what happened and arrange the best resolution for you, whether that’s a refund, replacement, or another option that works for you.
Your feedback is incredibly important, and we’re committed to making this right.
Obviously a scam
Ordered and paid for items from a glossy website that popped up on FB. Email confirmation said shipped by Royal Mail. Eventually goods arrived. Clearly fake. I contacted them by email many times demanding a refund. Gave them a deadline to meet and I refused to return the items as they are evidence. I have now instigated the chargeback process with my bank and I have logged it as a crime with action fraud. I would urge everyone to do the same.
25 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Catherine! We’re very sorry to hear about your experience, and we completely understand how frustrating and concerning this must have been for you. This is absolutely not the standard we aim to provide, and we take feedback like yours very seriously.
We’d really like the opportunity to look into this further and make things right. However, we’re unable to locate your order based on the information in your review. Could you please reach out to our support team with your order number and any emails you received regarding your shipment? Once we have those details, a member of our team can immediately investigate and ensure this is resolved as quickly as possible.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience you’ve experienced. We hope to earn back your trust.
Waverly London Do Not Purchase from this company!…
I purchased a pair of orthopedic shoes not realising the company were based in China but stating Waverley London. Purchased on 19th November, company stated 3-4 days delivery time, shoes arrived 10th December wrapped in a plastic black bag! The fastenings did not even reach the clasps therefore the shoes are not fit for purpose. I immediately contacted the company giving reasons for requesting a refund. Was informed to return at my own cost or receive 5% discount, shoes were £39 ! Why would I keep shoes which are not fit for purpose??? DO Not buy from this company. Very disappointed with the response and lack of openness and integrity of a company which purports to be London based! Will now reclaim a charge back from my bank. Waverly London you are not a reputable company and mislead your customers, shame on you!
Your response is so very insincere and I notice you have given the same response to every complaint! Sham company WaverleyLondon ...
10 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Sharon! Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and I completely understand your frustration regarding the delivery timeline and the condition of the shoes you received.
I’ve checked our system, and I’m unable to locate an order under your name, which makes it difficult to review exactly what happened. When you have a moment, please contact our support team with your order number and any confirmation or cancellation emails you received. This will allow us to investigate the issue properly and ensure we take the right steps moving forward.
To clarify, we are a London-based British company, and while most orders are fulfilled from our UK warehouse, some items may be shipped from an overseas partner when UK stock runs low. This should always be communicated clearly, and cancellations or concerns should never lead to mixed messages like the ones you received. We sincerely apologise for that.
Regarding the item itself, your concerns about fit, packaging, and overall quality are valid, and we want to make this right for you. Once we have your order details, our team will review your case thoroughly and work toward a fair and transparent resolution.
Your feedback is valuable and helps us improve. We hope to resolve this with you directly and restore your confidence in our service.
SCAM DO NOT BUY FROM THIS COMPANY
Ordered a jacket from this company as I thought they were a genuine UK family business actually based in the UK. Wrong, it is a Chinese company based in China, claiming to be a uk company. The photo of the jacket looked amazing in their advert. Mine arrived 3rd December (ordered 16th November) in a parcel measuring 30cmx15cm. In the parcel was a pair of shoes AND my jacket! As you can imagine the jacket was creased to hell, and is still creased despite having been hanging up for over a week now! Not one of the checks on the jacket were matched up (they are on their advert), there are no labels at all on the jacket, nothing to indicate composition of material, how to care for it-how to clean it ect. A total mis representation of what you will actually receive.
Returns are your responsibility TO CHINA, so not cheap. Definitely not worth the price. They say things are shipped from China only when stock in their UK/European warehouse is running low, so why do I have to send my return to China?? Only if they agree that the jacket is "faulty" will they refund the returned postage charges.
PLEASE DO NOT BUY FROM THIS COMPANY
REPLY TO WAVERLY LONDON REPLY:
Thank you for your almost generic rely.
I've been in contact with their customer service and they have said that "Returns must be registered within 14 days of receiving the item.
Items must be returned unused, unwashed, undamaged, and with all original labels/tags attached.
Return shipping costs remain the customer’s responsibility unless the item is verified as faulty upon inspection".
So basically only if they deem the goods faulty will they issue a refund which includes the shipping costs I incurred posting the coat back. Surely their idea of faulty is subjective, I have not said I want to return the jacket due to it being faulty, I want to return it as it came screwed up in a tiny parcel, it is not as described nor do the checks match up ...... nor takes into account my utter disappointment with the whole experience with this deceptive company and the quality of the jacket.
3 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Fiona! Thank you for taking the time to share your experience. We are genuinely sorry to hear that your order did not meet your expectations and that the jacket arrived in a condition that caused frustration.
We want to clarify that while some stock is based in our UK and European warehouses, certain items may ship directly from our main facility to maintain availability. We always aim to accurately represent our products online, including photos and descriptions, and we apologize if the jacket you received differed from what was advertised.
We understand the inconvenience of returns and are actively reviewing our policies to make the process easier and fairer for all customers. We would like to make this right, so if you haven’t already, please reach out to our customer support team directly with your order details. We can discuss options such as a refund, exchange, or store credit, depending on your preference.
Your feedback is invaluable and will help us improve our services and ensure future customers have a better experience.
THIS IS NOT A SCAM
THIS IS NOT A SCAM, I BOUGHT A PAIR OF SHOES AND THEYA RE BEAUTIFUL AND COMFORTABLE TO WEAR. THEY HAVE RESPONDED TO MY EVERY EMAIL, SEND ME TRCAKING INFORMATION AS SOON AS I PURCHASED AND HAVE BEEN IN TOUCH CONSTANTLY. THEY EVEN AGREED TO REFUND/ EXCHANGE IF NOT HAPPY WITH PURCHASE. I WILL DEFINETLY BUY MORE ALTHOUGH THEY COME FROM CHINA.
10 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Komal! Thank you so much for sharing your experience! We’re thrilled to hear that you’re happy with your shoes and that our team could assist you promptly. Your kind words about our communication and service mean a lot to us.
We’d like to clarify that we are a London-based British company. Some orders are shipped from an overseas partner when stock in our UK warehouse runs low. This process should always be handled clearly, and cancellations should never lead to mixed messages like the ones you received.
We look forward to serving you again soon. Enjoy your new shoes!
Do not use this sight you never receive…
Do not use this sight you never receive your items and get ignored when you ask for a cancellation and refund I have had to contact my bank regarding this.
19 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Rebecca! We’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the standard of service we aim to provide, and we take concerns like yours very seriously.
I’ve checked our system and, unfortunately, I cannot find your order under this name, so it’s difficult to see exactly what happened. Please contact our support team with your order number and the cancellation email you received, especially if you placed the order under a different name or email address. We will ensure that a supervisor reviews your case thoroughly.
Please know that we want to make this right. If you haven’t already received your refund, we’d like to investigate the matter urgently and ensure it’s resolved as quickly as possible. You can reach us directly with your order details so we can assist you further.
Thank you for your patience, and we truly appreciate the opportunity to address this.
Fraudulent scam
26 November - Ordered a coat via Facebook having checked website and thought it was safe. However a couple of hours later saw same coat offered from various others including Temu. Immediately knew it was a scam and requested to cancel order and receive refund in full. Daily emails to and from with lots of reasons from them why I have to wait for delivery and they will guide me through return process.
No refund in full and nothing to date received.
This is a fraudulent company that does not exist in the UK, to be avoided.
Update- 21 December- coat received and what a load of absolute rubbish. Now offering me everything the same as others report but not refund in full.
26 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Mr & Mrs C! We’re very sorry to hear about your experience and completely understand your frustration. We are a London-based British company, and our UK and European teams handle all customer service, returns, and aftercare. Occasionally, when stock in our UK warehouse runs low, orders are shipped from a trusted overseas partner. This should always be communicated clearly, and cancellations should never result in mixed messages like the ones you received.
I’ve checked our system and unfortunately, I cannot find your order under this name, so it’s difficult to see exactly what happened. Please contact our support staff directly with your order number and the cancellation email you received, especially if you placed your order under a different name or email address. We will make sure a supervisor reviews your case thoroughly and resolves it as quickly as possible.
We truly value your trust and are committed to making this right.
Only 1 star which is the bare minimum
Only 1 star which is the bare minimum - disgusting company to deal with. No customer services whatsoever. What arrives is nothing like their advertisements, inferior quality, company pretending to be U.K. based. Haven’t found a single review ANYWHERE that has anything good to say about this “company” please be warned 🙏
27 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Mrs. Lesley! We’re truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback. This is certainly not the standard we aim to deliver.
To clarify, we are a British brand based in London, and our UK and European teams handle all customer service, returns, and aftercare. When an item isn’t available in our UK warehouse, we sometimes ship through trusted international partners to avoid long restock delays—but all service and support remain managed by our London team.
Regarding the product quality and the differences from what you expected, we sincerely apologize. We would never want any customer to feel disappointed or misled. We’d like to make things right—whether that’s a replacement, refund, or further support.
Please reach out to us directly with your order number so we can investigate this properly and resolve the issue as quickly as possible. We’re here to help, and we appreciate the opportunity to put this right for you.
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