Brought 2 cost a Christmas, total cost of £90, both dreadful quality, Ask to return them to be told I had to send them back to China, paid £35 postage but never received a refund. Then this week, whi... Toon meer
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Lees wat reviewers zeggen
Anyone need the address to return there crap products this is it Return Address: Receiver Name: wscm llc House No.: Room 104, Beside Elevator 2, B1/F Address: Keyunda E-commerce Park, Hangche... Toon meer
Bedrijf heeft geantwoord
Update 17th December. Shoes arrived in bin bag. Shocking quality. Obviously been totally scammed and will report officially. After complaining offered 15% refund for shoes totally unwearable.... Toon meer
Bedrijf heeft geantwoord
Absolute scam I ordered a coat took weeks to come, completely ditterent colour. This company has zero phone support and all returns must be returned to China with customs charges paid by sender, ev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Waverly London we put our customers first in everything we do. We started this brand with a simple idea: offer beautiful, comfortable pieces that make everyday life feel a little easier. Every order is handled with care, from the moment you place it to the moment it arrives at your door. We work closely with our suppliers, check every detail and keep improving our service so you can shop with confidence. We believe trust is earned through clear communication, fast support and consistency. If something is not right we fix it. If you have a question we answer it. Our team is here every day to help with sizing, delivery questions and anything else you may need. We know how important it is to feel safe when ordering online and we take that responsibility seriously. Many of our customers return because they know exactly what to expect. Honest quality. Fair prices. Friendly support. We are grateful for every review as it helps us learn and grow. Thank you for choosing Waverly London. We will always do our best to give you a smooth and reliable experience from start to finish.
Contactgegevens
Nederland
- waverlylondon.com
1,1
Zeer slecht
193 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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DO NOT USE
DO NOT USE.
I have logged a report with trading standards. They are a complete rip off and I wish I had researched before buying. They are not UK based like they claim to be. Who sends out a response to an email at 2am British time ...? Someone not in the UK. They would not cancel the order, ( they could have but just chose not to, even though it had not been despatched yet) and I have disputed the charge with the bank. I have to ask for a refund first which they would not do .. so I will be continuing with legal action against the company as they were not truthful about who or what they are - scam artists.
4 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Sophia! We are very sorry to hear about your experience and understand how upsetting this situation must have been. I’ve checked our system, and I can’t find an order under this name, so I’m not sure which order this refers to.
Please know that we are a British brand based in London, and our staff in the UK and Europe handle all customer service, returns, and aftercare. Occasionally, when items aren’t available in our UK warehouse, we ship through trusted international partners to avoid long restock delays—but all service is fully managed by our team in London.
We completely understand your frustration regarding the cancellation and refund process. Our team always aims to support our customers and resolve any issues as efficiently as possible, and we regret that in your case, this did not meet your expectations. We take feedback like yours seriously and would like the opportunity to investigate your order and ensure it is addressed correctly.
Please reach out to us directly so we can assist further. We are committed to transparency and customer care, and your feedback helps us improve our processes.
Another Chinese scam
Another Chinese scam. Goods never arrive. Bloody crooks
10 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Tony! We are very sorry to hear about your experience and understand how frustrating it must be not to receive your order. I’ve checked our system and cannot find an order under this name, so we’re not sure which order this refers to.
Please be assured that we are a legitimate British brand based in London. Our staff in the UK and Europe handle all customer service, returns, and aftercare. Occasionally, when items aren’t available in our UK warehouse, we may ship through trusted international partners to avoid long restock delays—but all service is fully managed by our team in London.
We take concerns about non-delivery very seriously and would like the opportunity to investigate your order and ensure it reaches you. Please contact us directly so we can assist further and resolve this issue.
it’s a total scam
it’s a total scam. Take the money, no confirmation, someone might answer one email but then just stops contacting. fake shop!
4 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi there! We’re very sorry to hear about your experience and completely understand how upsetting this situation must be. I’ve checked our system and unfortunately, we’re unable to locate an order under this name, so we’re not sure which order this refers to.
You’re always welcome to visit our website, check our contact details, or reach out to our support team if you’d like extra reassurance. Once you contact our customer service team, we will definitely investigate your order thoroughly and work to ensure everything is resolved. We’re here to help with any questions you may have.
It's a scam
It's a scam! I was drawn in to buy a coat from them. However, once I had done some further research and threatened them with trading standards, I finally got a refund and my order cancelled. They claim to have a shop in London but when I asked where it was they told me they were in the process of moving so I couldn't visit. They claim go have been operating for 10 years but the webaite was created a few months ago. Have a look on YouTube where others have done some more in depth research. Stay away!
24 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi there! We’re very sorry to hear about your experience and appreciate you sharing your concerns. We want to clarify a few points to avoid any misunderstanding.
Our brand is indeed based in London, and our dedicated UK and Europe team handles all customer service, returns, and shipping coordination. Sometimes our physical shop is not open for in-person visits due to ongoing logistics or relocation, but our team is always available online to assist our customers promptly.
Regarding our website, it’s not uncommon for online platforms or domains to be updated or refreshed, even for long-established brands. Our advertising appears frequently to certain audiences because the platform algorithms target users who have shown interest in similar products.
We take all feedback seriously and continually strive to ensure a transparent, trustworthy, and high-quality experience for all of our customers. If you’d like to discuss your order further or have any outstanding concerns, please contact our team directly, and we’ll be happy to assist.
Thank you for bringing this to our attention.
This is a AI created shop
This is a AI created shop, the items are nothing like whats being advertised. I spend nearly £100 on 2 items in reality not worth £20.
I have raised a request to return items and currently going back and forth, they want photos of their naff items plus they want me to pay to return the junk items that are nothing like what i ordered!
Next stop Trading Standards!
2 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi there! We’re truly sorry to hear about your experience and completely understand your frustration. We want to assure you that we are a legitimate British brand, headquartered in London, and our dedicated UK and Europe team handles all customer service, shipping coordination, and returns.
We’ve checked our system and, unfortunately, we cannot find an order under this name, so it’s difficult to see exactly what happened. We genuinely regret that the items didn’t meet expectations and understand that having to provide photos and cover shipping can feel frustrating.
Please rest assured that our priority is resolving this. If you did place an order under a different name or email, please contact us so we can properly investigate your case. We’re always here to help and to make sure every customer is taken care of.
Stay away. Spend your money somewhere else.
My partner ordered exact this product. Avoid this so called company. Not even the fabric you see in the product description is what it supossed to be. It's not even branded. Waited more than 3 weeks to have it delivered. It's cheap product.
Not even tried to return as per their policy, their do not take any responsibility. Their return warehouse is in China provider, on your own expence, thinking that the product in not as described.
Don't belive the scam. You won't save any money, you'll get headache and loose money either way, keeping the item or trying to return.
Website was created on 22.09.2025 in reality this shop does not exist. They use a china provider for merchandise.
3 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
We are very sorry to hear about your experience and understand your frustration. It is never our intention for a customer to feel misled about our products or the delivery process.
We want to clarify that Waverly is a London-based British brand, and our UK and Europe team handles all customer service, shipping coordination, and returns. Occasionally, when stock in our UK warehouse runs low, orders may be shipped from an overseas partner. This should always be clearly communicated, and we sincerely apologize if this was not your experience.
Regarding the quality and description of our products, we take these matters seriously and aim for complete accuracy in our listings. If there was any discrepancy, we would like to investigate it further and make things right.
We’ve checked our system but could not locate your order under this name, which makes it difficult to fully review your case. Please contact us directly so we can properly investigate, address your concerns, and ensure you are taken care of.
Thank you for sharing your feedback. It helps us improve, and we hope to resolve this matter for you.
I was about to buy from this company…
I was about to buy from this company but just a thank you to reviewers for alerting us.
3 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Roger! Thank you for sharing your thoughts. We completely understand the importance of reading reviews before making a purchase, and we appreciate your caution. Our team is always committed to providing a positive experience for every customer, and we take feedback seriously to improve our service.
If you ever have any questions about our products or policies, please don’t hesitate to reach out — we’re here to help and happy to clarify any concerns.
Trying to return something to this…Avoid them
Trying to return something to this business is really hard. They were evasive, kept trying to dissuade me, even though what I bought was far too small. Had to pay the return postage to China! I did this out of principle, they should rename Waverly - China, not Waverly London --- AVOID!
1 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Pam! We are truly sorry to hear about your frustrating experience with your return. We completely understand how disappointing it must have been to go through a process that felt difficult, especially when the item didn’t fit as expected.
Please know that we are a London-based British brand, and our UK and Europe team handles all customer service, shipping coordination, and returns. Occasionally, when stock in our UK warehouse runs low, orders are shipped from an overseas partner. This should always be communicated clearly, and a return or exchange should never lead to mixed messages like the ones you received. We sincerely apologize for any confusion or frustration caused.
We’ve checked our system but were unable to locate your order under this name, which makes it difficult for us to fully investigate what happened. We would greatly appreciate it if you could contact us directly so we can review your case and ensure you are properly taken care of. Our goal is always to resolve issues fairly and promptly.
Thank you for sharing your feedback—it helps us improve our service, and we hope to make things right for you.
SCAM
Ordered 5 items, spent way more than £100. Parcel took ages to arrive. Came from China. Only 1 of my 5 items were in the parcel and I recieved the notification that everything had been delivered even though it hadn't. Total scam, fake company. The quality on my 1 item I have received is awful, it's not a coat, it's a thin wrinkled piece of cheap material that I would expect to find on Temu for £10 but it cost £60. DO NOT BUY FROM THIS SITE - SCAM
2 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Rachel! We’re truly sorry to hear about your experience, and we completely understand how upsetting and disappointing this must have been for you. Delays, missing items, and receiving a product that doesn’t meet expectations are absolutely not the experience we want for any of our customers.
I’ve checked our system and cannot find an order under your name, so it’s difficult to see exactly what happened in this case. Please contact our support team with your order number, and we’ll be happy to investigate and assist you further.
To clarify, we are a British brand based in London. Our staff in the UK and Europe handles all customer service, returns, and aftercare. When an order is placed, items may be dispatched from different fulfilment centres depending on availability, which can sometimes result in split deliveries. However, receiving only one item and having the rest marked as delivered is certainly not normal, and we want to look into this urgently for you.
Regarding the quality concern, we sincerely apologise if the item you received did not meet your expectations. Our goal is to provide well-made pieces that our customers love, and feedback like yours is taken very seriously.
Please reach out to us with your order details so we can resolve this as quickly as possible. Your satisfaction matters to us, and we want to make this right for you.
Buyer Beware SCAM
Update 17th December.
Shoes arrived in bin bag. Shocking quality. Obviously been totally scammed and will report officially. After complaining offered 15% refund for shoes totally unwearable. Return costs totally prohibitive. Do not buy from this site. No doubt a beautifully worded AI response will be attached to my review.
2nd December
Been waiting 4 weeks for shoe order. Purchased as thought London based company. Appears to be China warehouse. When querying delivery, receive generic reply but no delivery. Going to look at charge back through my credit card. Do not buy from this company.
2 december 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Valerie, thanks for your comment. I'm sorry your order seems to be taking a while. I looked in our system and found an order under your name from November 14, which shipped on November 17. That's not four weeks ago, so I'd like to know what's causing the delay.
Please email us your order number so we can double-check your information and look into it with the carrier. We're a British brand in London, and our support team can assist you.
As soon as we receive your details, we’ll check the tracking and make sure this is sorted for you as quickly as possible.
Dreadful company
Dreadful company. Took my money then two weeks later no sign of my goods. E mailed them and was promised a reply - surprise surprise - no reply. I am disgusted with the poor service.
10 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Jen, thank you for taking the time to leave your comment. I’m sorry to hear you’ve felt ignored, because that’s not how we want anyone to experience our service.
I’ve checked our system and I can’t find an order under this name, so I’m not sure which order this refers to. We send out thousands of orders and always respond to genuine customer enquiries, so if something has gone wrong on your side we’d really like to understand what happened.
We are a British brand based in London, and our support team is here in the UK. If you placed an order under a different name or email, please reach out with your order number so we can check the status for you and make sure you’re taken care of.
We’re here to help and want to resolve this for you.
BE WARE DISAPPOINTED
I ordered on 10th November thinking it was a british company as stated in the adverts! It arrived today 25th November.
Smelling of strong chemical and nothing like the pictures shown! Cheaply made, not leather sizing not British comes up small....overall not what is expected or what advertised.
Please DO NOT WASTE YOUR MONEY ON THIS COMPANY!! WISH I READ THE REVIEWS BEFORE!! SHOULDN'T BE ALLOWED TO GET AWAY WITH THIS.
10 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Margaret, thanks for the feedback. I'm really sorry your order wasn't what you were expecting. We want everyone to have a great experience.
I had a look in our system, but couldn't find an order with your name on it. I'm not sure which order you're talking about. We get through tons of orders, and if something went wrong, we really want to sort it out.
We're a British company based in London. If something's out of stock in our UK warehouse, we sometimes ship it from another partner overseas, so you don't have to wait too long. It should always turn up in good shape and look like what you saw on our website. If yours smelled weird or didn't fit right, get in touch and we'll check your order.
If you ordered with a different name or email, just send our support team your order number. We're happy to look into it and help you out.
Just received the coat I have waited…
Just received the coat I have waited sometime for. The item looks nothing like the advent pictures, it's such poor quality, both in design and materials. The returns policy is a joke. I could kick myself for not checking prior to ordering and for falling for this scam. Buyer beware!
22 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hello Lorraine thank you for sharing your feedback. I’m really sorry to hear that you feel disappointed. We certainly don't want our customers to have this experience.
I’ve checked our system and I can’t find an order under your name, so I’m not sure which order this relates to. We handle thousands of orders every month, and if something has gone wrong, we absolutely want to look into it for you.
Please contact us so we can properly investigate your case if you did place an order using a different name or email. We’re always here to help and to make sure every customer is taken care of.
China based despite claiming to be in…
China based despite claiming to be in London. Huge wait for delivery and item nothing like photos shown. Cost to return to China at buyers cost!!! Complete scam. Do not buy
20 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hello Karen thank you for taking the time to leave your comment. We are a British brand based in London, and our delivery times are normally very reasonable. If you personally experienced a delay, we’d really like to hear from you so we can check what happened.
I’ve had a look in our system and can’t find any order under your name. We process thousands of orders, so if something has gone wrong on your side, please feel free to reach out.
We’re always happy to help any customer who needs assistance!
These people are based in China not London
This compny pretends to be based in London but masks the fact it is based in China. Delivery times are very poor and I would erecommend to shop elsewhere. It is overpriced rubbish shoes we received, it states established in 2016 but checking the ISP it was only established in September 2025. Avoid this company. This is my order number for leather shoes 18315173. Placed 12th November 2025. My name is Robert Calvert based in Tamworth so you reply claiming you are a London based company is false
10 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Robert, thank you for sharing your thoughts. I’m a little unsure where this experience comes from, as we cannot find any order or contact details under your name. Since we handle thousands of orders, we sincerely want to know what went wrong.
We are a British brand based in London. Our staff in the UK and Europe takes care of all customer service, returns, and aftercare. When an item isn’t available in our UK warehouse, we sometimes ship through trusted international partners to avoid long restock delays, but all service is still managed by us in London.
Please contact us if you placed an order using a different name or email address, and we will gladly investigate.
Very suspicious company
This advert is everywhere on my feed. But the pages seemed to be made up by AI. Super suspicious. This doesn't look like an authentic business
19 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Bhagyashree, thank you for sharing your concern. I understand why frequent adverts can feel a bit overwhelming, so I appreciate you taking the time to look into us.
Our team in the UK and Europe handles all customer service, shipping coordination, and returns for our British brand, which is headquartered in London. Our adverts appear often simply because many customers in your age group engage with our products, so the platform shows them more frequently.
You’re always welcome to visit our website, check our contact details or reach out to our support team if you’d like extra reassurance. We’re here to help with any questions you may have.
BEWARE
another Asian company pretending to be British BUYER BEWARE, SEE THE REVIEW BELOW, TO CLARIFY, AND JUSTIFY MY REVIEW
10 november 2025
Review zonder uitnodiging
Antwoord van Waverly London
Hi Janice, thank you for sharing your thoughts. I understand why you would want clarity, so let me reassure you.
Our team in the UK and Europe handles all customer service, support, and returns for our British brand, which is headquartered in London.
We occasionally collaborate with reliable foreign suppliers to expedite product delivery to our clients when an item is out of stock in our UK warehouse. This is very common in modern retail, but everything around quality checks, guarantees and aftercare is still managed by us in London.
If you ever have any questions or need help with an order, you are always welcome to reach out. We are available to help.
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