I bought a spa through Currys, and it arrived with an incorrect panel. I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very mu... Toon meer
Bedrijf heeft geantwoord
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I had some issues with my original order, so I contacted customer service. Elizabeth went above and beyond to help me sort everything out. I placed my order on the 22nd at around 15:30, and my pa... Toon meer
I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Toon meer
Bedrijf heeft geantwoord
Sophie did a great job of taking care of my unfortunate situation and sent me a new spa due to certain circumstances. Thanks to her and the other wave members, I am able to finally relax, and enjo... Toon meer
Bedrijfsgegevens
Info over Wave Spas
Geschreven door het bedrijf
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contactgegevens
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Verenigd Koninkrijk
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4,2
Goed
7K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Sophie was wonderful and quick with…
Sophie was wonderful and quick with helping and understanding my needs
21 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Sophie was able to help quickly and understand your needs so well. That combination of speed and genuine understanding is exactly what we aim to deliver at Wave.
We’ll be sure to pass your kind words on to Sophie she’ll really appreciate it. If you ever need anything else, we’re always here and happy to help keep things smooth and stress-free. 🫧🌊
Gold Star to Sophie
What can I say? We had a problem with our Hot Tub after ten months and Sophie was an absolute star, she helped firstly with getting the heater unit checked and when that was not the issue a new Hot Tub body was dispatched and received the next day. Sophie you are a credit to customer service and I can not thank you enough.
17 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
We’re so pleased to hear about your experience, and especially how well Sophie supported you throughout. Dealing with an issue after ten months can be stressful, so it’s fantastic that she guided you step by step — from checking the heater unit to arranging a replacement body quickly when needed. Getting everything resolved so efficiently is exactly the level of service we aim to provide at Wave.
A huge thank you for calling Sophie a gold star — she’ll be absolutely delighted to hear that she made such a difference. We really appreciate you taking the time to share this, and we’re always here if you ever need us again.
It's Spa-tastic
After receiving and using the hot tub purchased, there was a minor set back with the heating unit and an air bubble that formed right out of the box.
The customer service team was attentive, informative, and most kind. Jade was able to help me step by step through email (I live in the USA) and was patient with my concerns. I received detailed instructions on how to remove the trapped air that was causing this big bubble. Once that was settled, Jade then ordered and new heating unit that was within my warranty. I received the unit only a few days later... with a little finesse and patience I was able to disconnect the existing heating unit pretty easily and replace with new heating unit. My wife and I are back in the spa game relaxing again.
Thank you Jade (and the Wave team)
10 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
We’re so pleased to hear that, despite the initial hiccups, everything was resolved smoothly and you’re back enjoying your spa again. It’s great to know that Jade was able to guide you step by step especially across the miles! Supporting customers wherever they are is something we truly value at Wave, and patience, clear instructions, and warranty support are all part of that experience.
We’re glad the trapped air issue was resolved and that the replacement heating unit arrived quickly so you could get back to relaxing. Your description of being “back in the spa game” made us smile 😄🫧
Thank you again for taking the time to share your experience and for the kind words for Jade and the team. If you ever need anything in the future, we’re always here and happy to help keep things bubbling perfectly!
Every time I emailed a reply was…
Every time I emailed a reply was generated very quickly.
20 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your feedback!
We’re really glad to hear that you received quick replies every time you emailed prompt communication is something we genuinely prioritise, as it helps keep everything simple and stress-free for our customers.
If you ever need anything in the future, we’re always here and happy to help. 🫧🌊
A swift response to my issue.
A swift response to my issue.
20 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for taking the time to leave a review!
We’re really pleased we could respond quickly and help with your issue keeping things swift and straightforward is exactly how we like to do it.
If you ever need anything else, we’re always here and happy to help. 🫧💙
New hot tub
Ordered hot tub after checking a number of options. Excellent spec , well priced and good customer information Very prompt action and delivery.Missed an item and emailed help team to see if could be added. Contacted by Jade who sorted very quickly.
Would highly recommend this company and their customer support team
Paul Appleyard, Warwick
20 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your fantastic review, Paul we really appreciate you taking the time to share your experience!
We’re delighted you chose your hot tub after exploring your options, and that you’re happy with the spec, pricing, and the information provided. It’s also great to hear that delivery was prompt and that Jade was able to step in quickly to sort out the missing item for you. That’s exactly the level of support we aim to provide at Wave fast, helpful, and easy to deal with.
Thank you as well for the recommendation that really means a lot. We hope you enjoy many relaxing moments in your new hot tub, and if you ever need anything, we’re always here to help. 🫧🌊
Great customer service!
16 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for the lovely feedback!
We’re really pleased to hear you had a great experience that’s exactly what we aim for every time. If you ever need anything in the future, we’re always here and happy to help keep things simple and stress-free. 🫧
Speedy response and first class service
From an email and mid day to a full resolve and replacement part being shipped within 60 minutes!!
First class service from David
19 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for sharing this fantastic feedback!
We’re absolutely delighted to hear that everything was resolved so quickly from your email to arranging the replacement part within 60 minutes is exactly the kind of fast, efficient support we aim to deliver at Wave.
A big shoutout to David for providing first-class service he’ll be thrilled to hear this! We really appreciate you taking the time to recognise the team, and we’re always here whenever you need us.
not next day
It really annoyed me to the website advertise next day delivery but that was only for a partial delivery so you don’t actually get the full hot tub the next day and that’s misleading, another issue we had was eventually when all the boxes had arrived and we were setting it up. We had been sent the wrong boxes. This took several days to sort and was really frustrating because it delayed the process by a whole week ultimately the product is fantastic so far but delivery was shocking
26 januari 2026
Antwoord van Wave Spas
Thank you for taking the time to share your feedback — we really appreciate it.
We’re genuinely sorry to hear about the frustration around the delivery experience and the confusion regarding next-day delivery. We completely understand how disappointing it must have felt to expect a full setup and then experience delays, especially when you were ready to get everything up and running. That’s never the experience we want for our customers.
We’re also sorry that the incorrect boxes were initially sent — we know how much that can slow things down and add unnecessary stress during installation. We’re glad the issue was eventually resolved, but we absolutely understand how frustrating the delay would have been.
It’s really encouraging to hear that you’re happy with the product itself so far, and we hope you’re now fully enjoying it. If there’s anything further we can do to improve your experience, please don’t hesitate to reach out — we’re always here to help.
Helpful and responsive
Sophie was really helpful and resolved my query. I had an issue with the zip breaking when I was putting the spa together and she helped to fix it very quickly.
30 januari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Sophie was able to help resolve your query quickly especially with the zip issue while setting up your spa. Getting things sorted fast during setup makes all the difference, and that’s exactly the kind of responsive support we aim to provide at Wave.
We’ll be sure to pass your kind words on to Sophie she’ll really appreciate it. If you ever need anything else, we’re always here and happy to help keep things bubbling smoothly! 🫧🌊
Great Customer Service!
I am one of those people who does their research. And in reviewing inflatable and soft-sided hot tubs, I kept coming back to Wave Spas. So... I decided to pull the trigger on buying one of the inflatable models. But as soon as I did - I regretted not splurging a small amount of more money to get the foam Garda model. But I needed to get the inflatable order cancelled and switch over to the Garda model. And that's where Jade (Wave Global) came to my rescue. Jade was wonderful in helping me make sure the Garda model I wanted was in stock, then cancelled my inflatable order, transferred the money I paid over to the Garda model and created a new invoice with the remaining amount owed. All while keeping me informed via email in a timely and polite manner.
I haven't gotten my tub yet - but so far, the customer service at Wave Spas is outstanding!
16 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
We’re absolutely delighted to hear about your experience so far. It’s fantastic that after doing all your research, you chose Wave and even better that we could help make the switch smooth and stress-free for you.
A big thank you to Jade for guiding you through checking stock, cancelling the original order, transferring the payment, and arranging everything clearly and professionally. Keeping customers informed and making changes easy is exactly what we aim for, so it’s wonderful to hear that came across in your experience.
Even before your tub arrives, we’re thrilled you’ve had such a positive impression of our service and we can’t wait for you to start enjoying your new Garda model! 🫧🌊
If you need anything at all in the meantime, we’re always here and happy to help.
Hot tub questions
I had a few questions to ask about my order and Sophie answered everything I needed and it was going back and forth for a good hour. Very happy with her customer service 10/10 😀
16 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for the fantastic feedback we love a 10/10! 😄
We’re really pleased to hear that Sophie took the time to go back and forth with you and answer all your questions properly. Spending that time to make sure everything is clear is exactly what great support looks like, and that’s the standard we aim for at Wave.
We’ll be sure to pass this on to Sophie she’ll be absolutely delighted! If you ever have more questions, we’re always here and happy to help. 🫧🌊
Quick response and very helpful
Quick response and very helpful. Quick to resolve my enquiry
16 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your kind words!
We’re really pleased to hear that we were able to respond quickly and resolve your enquiry without delay. That’s exactly what we aim for fast, helpful support that keeps everything simple and stress-free.
If you ever need anything else, we’re always here and happy to help. 🫧💙
Customer Service Was Exceptional from…
Customer Service Was Exceptional from the moment I had a problem with my spa, to getting the information they needed to resolve my problem. It was a little frustrating not really knowing what to do, but as I was instructed a long the way, it was good knowing that they were there to help.
5 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for taking the time to share this — we really appreciate it.
We completely understand how things can feel a little frustrating when you’re not sure what to do, so it’s great to hear that our team was there to guide you step by step and keep everything on track. That ongoing support and clear communication is exactly what we aim to provide — helping you feel supported from start to finish.
We’re so pleased the experience turned out positively, and if you ever need anything in the future, we’re always here and happy to help.
Jade at wave spa
Jade at wave spa replied very quickly to my emails. She explained very well as what to do and had the issue resolved the same day 😊
13 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Jade responded quickly, explained everything clearly, and had the issue sorted the very same day — that’s exactly the kind of fast, helpful support we love to provide.
We’ll be sure to pass your kind words on to her — she’ll really appreciate it 😊 And if you ever need anything else, we’re always here and happy to help.
I had an issue with my order and I…
I had an issue with my order and I emailed to see what was going on, Sophie got back to me pretty quickly and had a solution ready within her first email, issue sorted, new board in bound! Very good customer support and I’m a happy bunny!
Thanks Sophie!!
13 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your brilliant feedback!
We’re absolutely delighted to hear that Sophie responded quickly and had a solution ready straight away — that’s exactly how we like to handle things. Getting everything sorted in the first reply and arranging your new board promptly is what great support is all about.
We’ll be sure to pass your thanks on to Sophie, she’ll be so pleased to hear it! And we’re thrilled you’re a happy bunny again 🐰💙
If you ever need anything else, we’re always here and ready to help.
Very helpful and responsive…
Sophie was very helpful and responsive to the issues that I raised. These were resolved with minimal fuss and it was great customer service
5 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your kind feedback!
We’re really pleased to hear that Sophie was helpful and responsive, and that everything was resolved with minimal fuss. That’s exactly what we aim for clear communication, quick support, and great service from start to finish.
We’ll be sure to share your lovely comments with Sophie she’ll really appreciate it. And if you ever need anything in the future, we’re always here and happy to help.
Not all its made out to be ECO FOAM
I would love to write a good review but feel that im just getting messed about now. Got a eco foam hot tub at end of Nov 25, within a week it came up with HL codes, had a new heater delivered which arrived with broken plug, got that sorted only for it to do same thing set its temperature only for it to keep rising and display the HL code. It has now all been sent back and awaiting refund. Have lost all faith. How long does it take to refund somebody?
24 december 2025
Review zonder uitnodiging
First class customer service
We had an over heating issue with our spa. I emailed and a lovely lady called Sophie replied to me so quickly and gave me tips on our to reset it. When this didn’t work Sophie arranged for our heater to be collected and within 3 days a new replacement heater was sent. This was fantastic service by everyone involved. We would highly recommend Wave Spa’s
23 januari 2026
Antwoord van Wave Spas
Thank you so much for sharing this we truly appreciate it!
We’re sorry you experienced the overheating issue, but it’s fantastic to hear that Sophie was able to respond quickly, guide you through the reset steps, and then arrange a smooth replacement when needed. Getting everything collected and a new heater sent out within a few days is exactly the kind of efficient support we aim to provide at Wave.
We’ll make sure Sophie and the wider team see your wonderful feedback it means a lot. Thank you also for recommending us; that really is the biggest compliment we can receive! 🫧🌊
If you ever need anything in the future, we’re always here and happy to help.
Things go wrong, it's what you do to fix them that matters!
When faced with a technical issue requiring support, Sophie was amazing in helping resolve the situation quickly, was super responsive and made what was a less than ideal situation into a positive customer service experience. Couldn't recommend highly enough - thanks again Sophie!
12 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
This is such a brilliant review to receive — thank you! 🫧💙
You’ve summed it up perfectly: things can sometimes go wrong, but it’s how they’re handled that really counts. We’re so pleased that Sophie was able to respond quickly, stay super responsive, and turn what could have been a frustrating situation into a genuinely positive experience. That’s exactly the standard we aim for at Wave.
It means a lot that you’d recommend us so highly — and we’ll make sure Sophie sees your kind words. She’ll be absolutely delighted!
If you ever need anything in the future, we’re always here and happy to help keep things bubbling smoothly.
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