I bought a spa through Currys, and it arrived with an incorrect panel. I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very mu... Toon meer
Bedrijf heeft geantwoord
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I had some issues with my original order, so I contacted customer service. Elizabeth went above and beyond to help me sort everything out. I placed my order on the 22nd at around 15:30, and my pa... Toon meer
I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Toon meer
Bedrijf heeft geantwoord
Sophie did a great job of taking care of my unfortunate situation and sent me a new spa due to certain circumstances. Thanks to her and the other wave members, I am able to finally relax, and enjo... Toon meer
Bedrijfsgegevens
Info over Wave Spas
Geschreven door het bedrijf
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contactgegevens
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Verenigd Koninkrijk
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4,2
Goed
7K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Brilliant customer service from Esther
Esther was very quick to reply to my messages. She resolved my problem immediately. I have used Wave over several years and wouldnt come to anyone else for a hot tub.
27 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your amazing feedback!
We’re delighted to hear that Esther was quick to reply and got everything sorted for you straight away — that’s exactly how we like to do things. And it truly means the world to us that you’ve chosen Wave over the years for your hot tub. Loyalty like that is something we never take for granted 💙
We’re always here whenever you need us — ready to help and keep things bubbling smoothly!
Anita handled a complex situation with…
Anita handled a complex situation with understanding and compassion and was very helpful.
2 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re really glad to hear that Anita was able to handle the situation with understanding and compassion. Sometimes things can feel a bit tricky, so it’s great to know she made it easier and was so helpful throughout. That’s exactly the kind of care we love to provide.
We truly appreciate you taking the time to share this — and we’re always here whenever you need us.
Good customer service
Antria was very helpful in sorting out an issue with a faulty hot tub
2 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for the great feedback!
We’re really pleased to hear that Antria was able to help sort the issue with your hot tub. That’s exactly what we’re here for — making things simple and getting everything back to bubbling as quickly as possible.
We’ll be sure to pass your kind words on to her, and if you ever need anything in the future, we’re always just a message away.
Elizabeth was great help giving all the…
Elizabeth was great help giving all the information that I needed fast and professional.
2 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely review!
We’re really happy to hear that Elizabeth was able to provide all the information you needed quickly and professionally. That’s exactly the kind of support we aim to give — clear, helpful, and stress-free every time.
We’ll make sure she sees your kind words — it’ll definitely make her day! And if you ever need anything else, we’re always here to help.
Gestures go along way
I contacted Wave over the weekend and Antria was very helpful. Even though I had purchased my hot tub 5 years previous something happened to my liner through no fault of my own and was ruined as a good will gesture she offered me a 4 birth black liner which wasnt expecting but very grateful. So thank you
28 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for taking the time to share this — we really appreciate it.
We’re so glad Antria was able to help over the weekend and support you with the liner situation. It’s always tough when something happens unexpectedly, especially after several years, so we’re really pleased we could step in and offer a goodwill solution for you. That’s exactly what we’re here for — looking after our customers and making things right where we can.
Your kind words mean a lot, and we’re truly grateful for your continued support over the years. If you ever need anything at all, we’re always just a message away.
Esther was very helpful resolving our…
Esther was very helpful resolving our issue.
20 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your feedback!
We’re really pleased to hear that Esther was able to help resolve your issue. That’s exactly what we love to do — jump in, sort things out, and keep everything running smoothly so you can get back to enjoying your hot tub.
We’ll be sure to pass your kind words on to her, and if you ever need anything else, we’re always here to help.
Elizabeth was quick to reply and…
Elizabeth was quick to reply and completely focused on solving our problem and keeping us as customers. Great job Elizabeth!
20 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for the fantastic feedback!
We’re delighted to hear that Elizabeth was quick to respond and fully focused on finding the right solution for you. That’s exactly the kind of dedication we value — making sure our customers feel supported, listened to, and looked after.
We’ll make sure she sees your kind words — “Great job” is always lovely to hear! If you ever need anything else, we’re always here and happy to help.
Jade answered every query quickly and…
Jade answered every query quickly and helpfully and provided a perfect solution to my problem,
26 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Jade was able to answer all your queries quickly and help find the perfect solution for you. That’s exactly what we aim for — clear communication, fast support, and making sure everything gets sorted without any hassle.
We’ll be sure to pass your kind words on to her, and if you ever need anything else, we’re always here and happy to help.
Antwoord van Wave Spas
Thank you so much for the feedback!
We’re really glad we could respond quickly — keeping things fast and easy is exactly how we like to do it. If you ever need anything at all, we’re always here and happy to help.
Horrible customer service
At first, we loved our wave spa but fairly quickly it malfunctioned and the temperature was inaccurate and inconsistent. There is no phone number to contact customer support. Email response is slow but through several days and multiple troubleshooting steps we got it working again. A couple months later, a similar issue began but just wouldn't get hot. Customer service has been a nightmare. A different person emails every time, they aren't answering our questions, it's been super slow to get responses. It's been a frustrating nightmare. Over a week and we still don't have a solution. Will never buy a wave spa again.
15 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Hi there, Kathleen
I hope you're doing well
I'm so sorry to hear you're having issues with your spa I can see our team has provided additional troubleshooting in response to your query
Kindly let us know how it goes and we can assist promptly from there
Kind regards
Wave team
Exceptional Support…
While I have had many problems with the heater the one thing that has been exceptional is the support given to me by Sophie,
25 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for sharing this — we really appreciate it.
We’re sorry to hear you’ve had challenges with the heater, but it’s wonderful to know that Sophie’s support has been exceptional throughout. That’s exactly the kind of care we aim to provide — being there when things don’t go to plan and making sure you feel supported every step of the way.
We’ll be sure to pass your kind words on to her — she’ll be delighted. And if there’s ever anything else you need, we’re always here to help.
Customer service turn around
To be fair when I called i was frustrated with the product. However, I wish to quickly establish the interaction I had with Elizabeth was outstanding. She delivered a firm but clear process in order for her to help me. I followed it and her service was excellent.
25 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for taking the time to share this — we really appreciate it.
We completely understand that things can feel frustrating at times, so it means a lot to hear that Elizabeth was able to turn the experience around for you. It’s great to know she provided clear guidance and a straightforward process that led to a positive outcome. That’s exactly what we aim for — calm, supportive help that gets things sorted properly.
We’ll make sure Elizabeth sees your kind words — she’ll be thrilled. And if you ever need anything in the future, we’re always here to help.
Elizabeth was super helpful when I…
Elizabeth was super helpful when I needed some help with my spa. She responded very quickly and solved the problem. Much appreciated
24 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Elizabeth was able to help quickly and get everything sorted for you. That’s exactly what we aim for — fast responses, clear support, and smooth solutions so you can get back to enjoying your spa.
We’ll be sure to pass your kind words on to her — she’ll really appreciate it. And if you ever need anything else, we’re always here and happy to help.
Quick repair.
My experience in dealing with this company, especially a certain member of staff called Elizabeth, was a pleasant surprise. A speedy repair and constant communication updates also added to my experience.
25 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for sharing your experience — we really appreciate it!
We’re delighted to hear that Elizabeth made such a positive impression and that the repair was handled quickly with regular updates along the way. Clear communication and speedy solutions are exactly what we aim for, so it’s wonderful to know that came through in your experience.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be thrilled. And if you ever need us again, we’re always here and happy to help.
Great customer service
Bought the Wave Aegean Spa but when we inflated it we heard a hissing sound and realised there was a tear underneath by one of the loops where a led light strip would go if you bought one! Emailed Wave and Sophie helped us out straight away with great service and efficiency and have ordered us a new spa body and even some spa scents which was so kind! Thanks to Sophie we have had a great experience with Wave and I would highly recommend them!
25 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
This is such a lovely review to read — thank you! 🫧💙
We’re really sorry to hear about the issue with your spa initially, but it’s fantastic to know that Sophie stepped in straight away and handled everything with such efficiency and care. That’s exactly the level of service we aim to deliver at Wave — quick support, clear communication, and making things right as smoothly as possible.
It’s wonderful to hear that she arranged a replacement and even added some spa scents — that’s the kind of thoughtful touch that makes all the difference. We’ll be sure to pass your kind words on to Sophie — she’ll be absolutely thrilled.
Thank you so much for recommending us, and we’re so happy you’ve had a great experience in the end. Enjoy every bubbly moment! 🫧🌊
Customer Service was great!
I had an issue with the spa giving me a HL code. Esther was responsive in the emails and guided me through the troubleshooting steps to diagnose the issue. She then proceeded to issue a replacement immediately.
23 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for the great feedback!
We’re really pleased to hear that Esther was responsive and able to guide you through the troubleshooting steps to get to the bottom of the HL code. It’s fantastic that she could then arrange a replacement straight away that’s exactly the kind of efficient, no-fuss support we aim to provide at Wave.
We’ll be sure to pass your kind words on to Esther she’ll really appreciate it. And if you ever need anything in the future, we’re always here to help keep things bubbling smoothly! 🫧💙
Great customer service
I have had my spa for a while now. And for the money it's fantastic. I have had a few issues along the way, but these have been dealt with immediately, and with great communication. I have been dealing with Jade recently, she has been great brilliant!
Thanks for all your help! 😁
23 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
We’re really grateful for you taking the time to share this. It’s wonderful to hear that you’ve been enjoying your spa and feel it’s fantastic value that means a lot to us at Wave.
We’re also so pleased that any issues along the way have been dealt with quickly and with clear communication. That’s exactly how we aim to support our customers. A big thank you as well for mentioning Jade she’ll be delighted to hear she’s been brilliant and so helpful recently! 😁
Thanks again for your continued support, and if you ever need anything, we’re always here and happy to help keep things bubbling smoothly. 🫧🌊
More great customer service.
One of the ribs in the inflatable lid came undone. Sophie got right on it with shipping a replacement.
More great customer service from the Wave team..
20 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
We’re really pleased to hear that Sophie was able to jump on the issue straight away and get a replacement arranged for you. When something like that happens, it’s important to have it sorted quickly and smoothly, so you can get back to enjoying your spa without any hassle. That’s exactly the level of service we aim to provide at Wave.
We’ll make sure Sophie sees your kind words she’ll be thrilled to hear it. Thank you again for recognising the team’s effort, and we’re always here if you need anything in the future. 🫧🌊
Wave Navigator and customer service review
I have now been using my Wave Navigator kayak for eight months across a wide range of conditions canals, rivers, lakes, and open sea. I have been out in the sunshine and rain. It has consistently performed brilliantly, including in 5–6ft waves where it remained stable, secure, and comfortable.
I wrote an earlier review when I first purchased it, but after many more miles on the water I wanted to share a follow up particularly regarding customer service. I had a small issue early on that was resolved immediately and without fuss. More recently, Elizabeth was incredibly helpful in arranging replacement parts after some items were stolen. The support has been efficient, responsive, and genuinely customer focused.
Replacing the stolen carry bag is worthwhile. It’s a substantial bag, but very practical. On several river trips, we’ve paddled one way and returned by train being able to pack the kayak down into a portable size makes that kind of flexibility possible. There have also been occasions when weather conditions changed quickly; we were able to beach, deflate, pack down, and hike back without difficulty.
As mentioned in my earlier review, the drop stitch construction gives the kayak impressive rigidity and performance. One additional observation is that the slightly higher sides can catch crosswinds at times, but that’s a small trade-off for the added stability. The higher sides also do a great job of keeping water out, particularly when paddling in waves.
Early niggles: the handles in the middle should be placed on the inside so they can’t catch a finger or paddle. The paddle holders in the same place causes the same problem. I have cut the paddle holders off with a Dremel.
Overall, I’m extremely happy with both the kayak and the service behind it a reliable, versatile choice that performs well across varied water conditions.
23 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
We’re absolutely delighted to hear how well your experience has been with your Wave Navigator across such a wide range of conditions canals, rivers, lakes, and even open sea! It’s fantastic to know it’s performed brilliantly, staying stable, secure, and comfortable, even in bigger waves. That kind of real-world feedback is invaluable.
We’re also really pleased that any early issue was resolved quickly and without fuss. A special thank you for highlighting Elizabeth — she’ll be so glad to hear that her help with the replacement parts, especially after the unfortunate theft, made things easier for you. Efficient, responsive, and genuinely customer-focused support is exactly what we aim for at Wave.
It’s great to hear how practical you’ve found the design especially the portability, pack-down flexibility, and the performance benefits of the drop-stitch construction. We also really appreciate your constructive feedback on the handles and paddle holders; insights like that help us continue improving.
Overall, we’re so happy that both the product and the support behind it have met your expectations. Thank you again for such a comprehensive and balanced review and here’s to many more adventures on the water! 🛶💙
If there’s ever anything you need, we’re always here to help.
Customer Service for product selection
Reached out to Elizabeth and she was really helpful in selecting the right product. Would definitely recommend Wave to others as top notch service
18 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased that Elizabeth was able to help you choose the right product having the right guidance at the start makes all the difference. It’s great to hear you felt supported and well looked after throughout the process. That’s exactly the standard we aim for at Wave.
Thank you also for recommending us that really means a lot! If there’s ever anything else we can help with, we’re always here and happy to assist. 🫧🌊
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