I bought a spa through Currys, and it arrived with an incorrect panel. I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very mu... Toon meer
Bedrijf heeft geantwoord
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I had some issues with my original order, so I contacted customer service. Elizabeth went above and beyond to help me sort everything out. I placed my order on the 22nd at around 15:30, and my pa... Toon meer
I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Toon meer
Bedrijf heeft geantwoord
Sophie did a great job of taking care of my unfortunate situation and sent me a new spa due to certain circumstances. Thanks to her and the other wave members, I am able to finally relax, and enjo... Toon meer
Bedrijfsgegevens
Info over Wave Spas
Geschreven door het bedrijf
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contactgegevens
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Verenigd Koninkrijk
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4,2
Goed
7K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Elizabeth was great!
Elizabeth was timely, helpful and kind. Thank you!
13 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you for your lovely feedback! We’re delighted to hear that Elizabeth was timely, helpful, and kind.
Kind regards,
The Wave Team
Elizabeth was quick to respond and…
Elizabeth was quick to respond and help! Resolved the issue and reassured me through the whole process!!
23 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you for your wonderful feedback! We’re so pleased to hear that Elizabeth was quick to respond and provided support throughout the whole process.
Kind regards,
The Wave Team
Antria answered my questions very…
Antria answered my questions very quickly and precisely
12 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you for your great feedback! We’re delighted to hear that Antria answered your questions quickly and precisely.
Kind regards,
The Wave Team
Elizabeth answered quickly and was…
Elizabeth answered quickly and was helpful and polite.
12 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you for your lovely feedback! We’re pleased to hear that Elizabeth was quick, helpful, and polite.
Kind regards,
The Wave Team
My heater failed within a few months of…
My heater failed within a few months of my erecting my hot tub. I followed the instructions for the error code without resolution. I contacted the company which responded quickly and made a few additional suggestions. When they didn’t work, the company requested some info which resulted in their promptly sending me a new unit which arrived in a few days. installation was straightforward and all is good!
17 februari 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re delighted to hear that our team was able to respond quickly and get a new heater unit out to you promptly. It’s fantastic that installation was straightforward and now everything is working perfectly — exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to the team, and we’re thrilled you’re enjoying your spa! 🫧🌊
Great after sales being kept in the…
Great after sales being kept in the loop throughout and always there to answer any question. Elizabeth was really helpful and patient throughout
11 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re thrilled to hear that Elizabeth kept you in the loop and was so helpful and patient throughout. That’s exactly the kind of support we love to provide at Wave — making sure our customers feel supported every step of the way.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be delighted! 🫧🌊
Elizabeth was incredibly helpful
Elizabeth was incredibly helpful! She communicated clearly and responded quickly. She helped me troubleshoot my hot tub and got it going again.
11 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Elizabeth was so helpful, communicated clearly, and responded quickly. Helping you troubleshoot and get your hot tub running again is exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be delighted! 🫧🌊
Ansswers
I was finally able to get the problems I was having resolved. Elizabeth was extremely helpful after I had some unsuccessful attempts earlier on.
10 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your feedback!
We’re delighted to hear that Elizabeth was able to help and guide you to a solution. Her clear support and quick responses are exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be thrilled! 🫧🌊
Elizabeth in customer service was great
Elizabeth in customer service was great - really helpful and communicated well.
However Wavespa need to get their quality control in order - we are now on our 4th heater unit - lets hope this one continues to work.
5 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your feedback!
We’re thrilled to hear that Elizabeth was so helpful and communicated clearly — that’s exactly the kind of support we love to provide at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be delighted! 🫧🌊
The order and delivery was fine and…
The order and delivery was fine and went according to plan. Installation instructions we ok-ish, but not always easy to follow. They are generic and cover a range of tubs but for the grand we paid, I'd expect something specific to the model we bought - if not on paper, then at least on-line. YouTube helped, but should that be the case? The app doesn't seem to work - we've installed it on a couple of devices, but it's not worked on any of them. Our only other gripe would be that the tub turns up with everything except a starter kit of chemicals, which I'd expect to be in included if only to get you up and running. Other than that, it's fabulous, so relaxing and we wish we'd got one earlier (we have the Como). We'll await the energy bill but to be honest, the pleasure we've had is well worth it!
17 februari 2026
Antwoord van Wave Spas
Hi Mike,
Thank you so much for taking the time to leave such a thoughtful and detailed review we really appreciate it. 🫧💙
We’re really pleased to hear that the order and delivery went smoothly and, most importantly, that you’re now enjoying your Wave Como. Hearing that it’s relaxing and something you wish you’d bought earlier is exactly what we love to hear!
We also really appreciate your feedback about the installation instructions. Based on comments like yours, we’ve now added dedicated setup videos to every spa product page so customers can see step-by-step guidance specific to their model. Hopefully this makes the process much clearer and easier to follow going forward.
We’re sorry to hear the app hasn’t worked properly on your devices, that’s certainly not the experience we want. If you’d like, our team at Wave would be more than happy to help troubleshoot that with you.
It’s fantastic to hear that despite those points, you’re finding the spa fabulous and getting so much relaxation from it that’s what it’s all about!
5/5 for customer service (Elizabeth has…
5/5 for customer service (Elizabeth has been especially helpful) but 3/5 for the product. When it works it’s excellent but that heating/filter unit is just not good enough yet!
7 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your feedback!
We’re delighted to hear that Elizabeth has been especially helpful — going above and beyond to support our customers is exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be thrilled! 🫧🌊
Antria has been very helpful with solving every problem I had.
Antria has been very helpful with a situation that I didn't want to be in. She has exhausted all options and solved my issue.
6 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re thrilled to hear that Antria was able to help you every step of the way and find a solution. Going the extra mile to support our customers is exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to Antria — she’ll be delighted! 🫧🌊
I absolutely loved the spa BUT
I absolutely loved the spa at first, but it quickly went wrong. Managed to use it about 2 months before I finally gave it all back and got a full refund.
Customer service was brilliant so cannot fault them at all. If the product worked, I’d have been a very satisfied customer! 5 stars for the support, 2 stars for the product. Great concept just needs to be better. Such a shame as it has such potential.
The problem - The heater kept throwing error codes, sent it back for an update. Came back and same issue. Sent a new heater completely and same issue a week later.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you for your feedback! We’re delighted to hear that our customer service team provided brilliant support throughout your experience. It’s wonderful to know you felt well supported every step of the way.
Kind regards,
The Wave Team
Henry has helped address issues with my
Henry has helped address issues with my
Wave Pacific inflatable hot tub in a professional and satisfying manner ( hard to find this day and age)!!
Parts ordered and on way!!! My wife really enjoys her hot tub and I appreciate Henry helping us get it up and going again so soon!!! Thank you Henry!! 5 stars plus
5 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your fantastic feedback!
We’re delighted to hear that Henry was able to help get your Wave Pacific up and running again so quickly. It’s wonderful to hear that your wife is enjoying the hot tub, and that Henry’s professional support made the process smooth and satisfying.
We’ll be sure to pass your kind words on to Henry — he’ll be thrilled! Thank you also for the 5 stars plus
Pacific 4/6 should be called the Pacific TWO
We ordered a 4/6 Pacific Spa from this company and from the first time we inflated it, it is very clear that that it is not suitable for 4 people. We tried to return it in place of a bigger one but the company would not assist. Whilst their terms and conditions do state that any returns have to be paid by the purchaser, which is fine, living in the Isle of Man, the cheapest quote we got was £120! We thought Wave might have assisted seeing as we had to pay £15 delivery but as we were told that it was our “choice” to return the Spa it was purely down to us to cover the cost. We tried to sell it on island at a reduced rate of £350 but no one would touch given the size. Bottom line, the Pacific 4/6 only fits two people NOT four and definitely do not buy from Wave if you don’t live on the Mainland.
Personally, I won’t be buying from Wave again.
19 januari 2026
Antwoord van Wave Spas
Hi Mark,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations.
Our Pacific 4/6 Spa is designed to accommodate up to four people, however we completely understand that comfort levels can vary depending on personal preference and how much space each person would like when relaxing. We’re sorry to hear it didn’t feel suitable for your needs.
With regard to returns, we do try to be as transparent as possible in our Shipping & Returns policy so customers know what to expect before purchasing. As outlined on our website, return shipping costs are the responsibility of the customer if an item is returned due to a change of mind. Unfortunately, because we ship nationwide from the UK mainland, we’re not always able to arrange or subsidise return collections from locations such as the Isle of Man where courier costs can vary significantly.
That said, we genuinely appreciate you giving Wave a try and we’re sorry that in this case it didn’t work out the way you’d hoped. Customer feedback is always valuable to us and helps us continue improving both our products and the support we offer.
If you would ever like to reach out to our team directly, we’d always be happy to help in any way we can.
Issue with Controller on hot tub
I have had trouble connecting to the WiFi on the controller of my hot tub so I emailed Wave. I lovely lady called Elizabeth came back to me and we went through different troubleshooting to see if we could get the problem fixed. As we couldn’t find the issue and Elizabeth believed this to be a fault with the controller she has sent a new one out to me. The communication via email was fantastic. Thanks for all your help Elizabeth
4 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback!
We’re thrilled to hear that Elizabeth was able to help and keep the communication clear and helpful throughout. It’s fantastic that a new controller was sent out promptly so you can enjoy your hot tub without delay — that’s exactly the kind of support we aim to provide at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be delighted! 🫧🌊
Antria was so helpful with our issues
Antria was so helpful with our issues. I have dealt with a lot of companies and the customer service I have received from Antria is absolutely the best I’ve ever experienced, definitely world class.
Thank you for your assistance!
2 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your incredible feedback!
We’re absolutely delighted to hear that Antria was able to support you so effectively. Providing world-class customer service is what we strive for every single day, so knowing that your experience stood out means a great deal to us.
Your kind words will certainly be shared with Antria — recognition like this truly makes our team proud. If you ever need anything in the future, we’re always here to help.
enjoy your spa
Kind regards
The Wave Team
Antria was very helpful and very…
Antria was very helpful and very responsive. Great customer care.
2 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
We’re so happy to hear this — thank you! 🫧
Antria will be over the moon reading your words. She’s all about making things easy, helpful, and stress-free, so it’s brilliant to know you felt that. Great customer care is exactly what we aim for, and it means a lot that it came across in your experience.
If you ever need anything at all, we’re always here — ready to help and keep things flowing smoothly!
Customer service was great Elizabeth…
Customer service was great Elizabeth answered all question very promptly and was amazing to deal with. AAAA+ for sure.
3 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for the amazing feedback!
We’re thrilled to hear that Elizabeth was able to answer all your questions quickly and make the whole experience a great one. She’ll be delighted to read this — that’s exactly the kind of support we love to deliver! AAAA+ is what we like to hear 😄
If you ever need anything else, just give us a shout — we’re always here to help and keep things easy.
Elizabeth responded with a useful…
Elizabeth responded with a useful answer to my questions.
3 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your review!
We’re really pleased to hear that Elizabeth was able to provide a helpful answer to your questions. That’s exactly what we’re here for — making things straightforward and stress-free for you.
If you need anything else at all, we’re always just a message away.
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