Parcel arrived within the stated delivery window (presumably) as I had to run an errand 1.5 hours into the slot. A sorry we missed you card was on the doormat when I returned. Parcel left with Nextd... Toon meer
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Lees wat reviewers zeggen
Really recommend this removal firm, fast & efficient & fully respectful of your home. Everything went smoothly & will definitely use them again if I need to move anything
To be honest I had not really heard of this delivery company but I had ordered something and it was handed to Caribou to deliver. I received updates throughout the journey including one when the cour... Toon meer
Missed the first delivery attempt, but as I had asked it to be delivered to my work address I had presumed it would be delivered in office hours .They tried to deliver at 6.20 pm after closing hours.... Toon meer
Bedrijfsgegevens
- Logistieke dienstverlening
- ook in
- Bezorgdienst
- Koerier- en bezorgdienst
- Post- en pakketbezorging
- Postbedrijf
- Rederij
Geschreven door het bedrijf
At Caribou, we provide cheap and reliable parcel delivery and courier services across the globe. Contact us to find out more today.
Contactgegevens
Verenigd Koninkrijk
- 03300106000
- customerservices@wearecaribou.com
- wearecaribou.com
4,1
Goed
7K reviews
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Parcel arrived on the day expected.
Parcel arrived on the day expected.
Would have been helpful to have an estimated delivery time so that I didn’t have to wait in all day. Even an am or pm would have been good
21 oktober 2021
Review zonder uitnodiging
Dreadful
Well the 4.3 out of 5 definitely does not reflect the volume of one star ratings a have read on trust pilot which begs the question is this rating actually true. After trolling through 15 plus of these reviews I fast realise my experience was not alone. My item was dispatched on the day specified by the seller in to caribou network one week later no further updates. Sent 2 tickets on there website with my inquiry no response. automated recording on there phone number and Web chat set to away Which shows me this company just does not want contacted. First time having any experience with this courier and I will be avoiding from now on.
21 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
It was delivered to the wrong house
It was delivered to the wrong house. I am 3 Brookfield Home Park, Dukesmead, Werrington. It was left at 3 Dukesmead. Fortunately we are a nice community and I was able to go there and collect it, aided by the photograph.
21 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Initially not very good tracking
Initially not very good tracking, but once prompted very quick delivery
21 oktober 2021
Review zonder uitnodiging
Everything ok no problems.
21 oktober 2021
Review zonder uitnodiging
Good communications
Good communications so I new what was going on, delivery person was cheerful and efficient in the hand over
20 oktober 2021
Review zonder uitnodiging
Great service
20 oktober 2021
Review zonder uitnodiging
Parcel arrived within stated window
Parcel arrived within the stated delivery window (presumably) as I had to run an errand 1.5 hours into the slot.
A sorry we missed you card was on the doormat when I returned. Parcel left with Nextdoor neighbour so no problem.
20 oktober 2021
Review zonder uitnodiging
Terrible customer service
Your original tracking link said 14 October but nothing was delivered then I received an email from you on 19 Oct stating it was to be delivered at 05.18pm on 19 Oct - but further the tracking stated between 1830 and 2030 on 19 Oct. Nothing was delivered. Today the tracking is showing it will be delivered in the next minute but this changes every time I go into the tracking to reflect the present timescale. Below is a copy of the tracking linked to the sale on ebay and as you can see it appears to be literally all over the place.
How can it go from Swindon depot to Grantham depot then out for delivery then back to the depot at Grantham.
I have no chance of getting these items - terrible customer service - no point in trying to call if you read the other reviews
20 Oct 2021
11:00am
At hub / depot
Grantham
19 Oct 2021
9:01am
Out for delivery
Grantham
13 Oct 2021
9:46am
At hub / depot
Grantham
11 Oct 2021
6:51pm
At hub / depot
Swindon
20 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Excellent experience
Excellent experience I wasn't in the office in the morning and was able to track the driver and arrive just before him so to meet him and receive the goods. The driver was a friendly guy and helped me load the goods onto my pickup.
Great service
recommend to anyone
20 oktober 2021
Review zonder uitnodiging
Very courteous and polite
Very courteous and polite. Delivered with care.
20 oktober 2021
Review zonder uitnodiging
Good communication concerning delivery.
20 oktober 2021
Review zonder uitnodiging
Good communications but I had not heard…
Good communications but I had not heard of Caribou before and the non personalised email from them saying my delivery was on the way and to click a link at first looked suspiciously like spam/phishing email.
So suggestion for improvement would be to personalise your email notifications.
20 oktober 2021
Review zonder uitnodiging
excellent service
20 oktober 2021
Review zonder uitnodiging
Very friendly service fast delivery…
Very friendly service fast delivery would recommend good job well done
20 oktober 2021
Review zonder uitnodiging
Great service
Great service. Delivered on time. Brilliantly tracking info.
20 oktober 2021
Review zonder uitnodiging
Have had a parcel I purchased from ebay…
Have had a parcel I purchased from ebay sat in their Leeds depot since 14th. No movement whatsoever and haven't responded to my enquiries. Useless
20 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Working Girl…
I was not at home when my parcel was delivered but it had been placed in the area where i specified and i am more than pleased with the item
20 oktober 2021
Review zonder uitnodiging
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