Parcel arrived within the stated delivery window (presumably) as I had to run an errand 1.5 hours into the slot. A sorry we missed you card was on the doormat when I returned. Parcel left with Nextd... Toon meer
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Lees wat reviewers zeggen
Really recommend this removal firm, fast & efficient & fully respectful of your home. Everything went smoothly & will definitely use them again if I need to move anything
To be honest I had not really heard of this delivery company but I had ordered something and it was handed to Caribou to deliver. I received updates throughout the journey including one when the cour... Toon meer
Missed the first delivery attempt, but as I had asked it to be delivered to my work address I had presumed it would be delivered in office hours .They tried to deliver at 6.20 pm after closing hours.... Toon meer
Bedrijfsgegevens
- Logistieke dienstverlening
- ook in
- Bezorgdienst
- Koerier- en bezorgdienst
- Post- en pakketbezorging
- Postbedrijf
- Rederij
Geschreven door het bedrijf
At Caribou, we provide cheap and reliable parcel delivery and courier services across the globe. Contact us to find out more today.
Contactgegevens
Verenigd Koninkrijk
- 03300106000
- customerservices@wearecaribou.com
- wearecaribou.com
4,1
Goed
7K reviews
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Great service
Good fast service with excellent tracking and friendly drivers
20 oktober 2021
Review zonder uitnodiging
Hassle free
Our flats are notoriously difficult to deliver to but you achieved it with zero hassle. Wonderful.
20 oktober 2021
Review zonder uitnodiging
Brilliant service!
20 oktober 2021
Review zonder uitnodiging
Terrible deliver service simple!!!!!!!!
20 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Lost my parcel and have not advised it is missing…
This review echoes the many recent reviews I have read about this company. Ordered a table on 12 October. Seller had the same shipped. It was meant to arrive last week as I need it for an event this Friday. Delivery date came and went. Revised delivery date given. The date is today but item is still stated as sitting in their Glasgow depot. I have spoken to the Seller who had spoken to Caribou previously about my item's non delivery who have apparently lost the item in the warehouse. No information on this has been provided by Caribou who just gave a delayed estimated delivery time. The Caribou phone lines don't get answered and a message states they are receiving many calls and cuts out. 7 days the item has been with them! I have asked the seller to refund and resend. I now have one and a half days to source a table else where for an event I have spent hundreds on. If Caribou had notified me earlier that they had in fact lost the package I would now not be under the pressure I am.
20 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Terrible company
Waiting over a week for parcel after been told it would be delivered on various days but never turning up,tracking shows delivery should of been completed but then shows back at their Grantham hub,absolute joke of a delivery company.
20 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Goods ordered and delivered
Goods ordered and delivered. Job done. Nothing complicated.
20 oktober 2021
Review zonder uitnodiging
.Don't use this delivery service
Don't use this delivery service, my parcel has been at their depot since 6 October and I am still waiting for it to be delivered for over two weeks. I emailed them 3 times with no response or acknowledgement. A very disappointed customer.
20 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Very good kept me informed where it is…
Very good kept me informed where it is through the tracking system
20 oktober 2021
Review zonder uitnodiging
Excellent delivery
Excellent delivery, communications and friendly driver as always
20 oktober 2021
Review zonder uitnodiging
Fast delivery many thanks
20 oktober 2021
Review zonder uitnodiging
Came earlier than expected
20 oktober 2021
Review zonder uitnodiging
Terrible service, avoid!
A ticket was left on my door to say the package couldn't be delivered because I wasn't in and the package is now at the local depot. No information about where the local depot is (turns out my nearest caribou depot is over an hour away) or if they would try to deliver again. The package has been marked as delivered on the tracking, so I tried customer service, which has been a total nightmare. Terrible service, avoid at all costs.
20 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Good customer/delivery care
Kept me well inforned of my delivery status...thank you!
19 oktober 2021
Review zonder uitnodiging
On time
The package was delivered in the allotted time slot which was very good the driver was a pleasant chap.
Well done!
Very happy
19 oktober 2021
Review zonder uitnodiging
Dreadful
Dreadful, over a week late so far and no sign of my item. The five star reviews must be fake. Seller says he won't use these jokers again.
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Underwhelmed
Seems like this review is going to echo the underwhelming experience of many others. As item was well overdue, followed up with seller yesterday afternoon who has proven it was picked up on dispatch date stated to eBay and provided evidence to prove this together with Caribou's tracking information. This shows item as being moved from one depot to another (Hyde which is also the location of Caribou HQ) where it has sat for 4/5 days. As a result of seller following up, and then contacting us, tracking status was seen to have been changed to "out for delivery" at 9:00am this morning, so we had someone wait in all day and guess what - it still hadn't arrived at 9:00pm. No comms at all from Caribou re. delivery update or providing an option of collecting from depot if they are having logistics / infrastructure issues. We will now have to chase seller (a charity) on other items sent by them via Caribou. Will also flag to eBay users, other trading platform communities of sellers and buyers and wider network that they should check recent Trustpilot reviews when selecting a courier / delivery partner, as seeing a lot of dissatisfied people out there currently when it comes to Caribou.
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Terrible company
I ordered a product from ebay and unfortunately they ended up using this company for delivery. I opened a ticket, I have not yet recieved any responses, it's just stuck at their limbo leeds warehouse with no communication. My £700 product, just stuck in their building and causing an inconvenience as I was depending on receiving it. Avoid this company or any company that uses them!
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
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