Parcel arrived within the stated delivery window (presumably) as I had to run an errand 1.5 hours into the slot. A sorry we missed you card was on the doormat when I returned. Parcel left with Nextd... Toon meer
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Lees wat reviewers zeggen
Really recommend this removal firm, fast & efficient & fully respectful of your home. Everything went smoothly & will definitely use them again if I need to move anything
To be honest I had not really heard of this delivery company but I had ordered something and it was handed to Caribou to deliver. I received updates throughout the journey including one when the cour... Toon meer
Missed the first delivery attempt, but as I had asked it to be delivered to my work address I had presumed it would be delivered in office hours .They tried to deliver at 6.20 pm after closing hours.... Toon meer
Bedrijfsgegevens
- Logistieke dienstverlening
- ook in
- Bezorgdienst
- Koerier- en bezorgdienst
- Post- en pakketbezorging
- Postbedrijf
- Rederij
Geschreven door het bedrijf
At Caribou, we provide cheap and reliable parcel delivery and courier services across the globe. Contact us to find out more today.
Contactgegevens
Verenigd Koninkrijk
- 03300106000
- customerservices@wearecaribou.com
- wearecaribou.com
4,1
Goed
7K reviews
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Delivery was good but the box was…
Delivery was good but the box was sopping wet ripped but contents OK contents were packed well luckily.
19 oktober 2021
Review zonder uitnodiging
Garbage
Parcel was received by caribou on 5/10 marked as dispatched 9/10 and 10/10 neither days did it arrive. Raised a query via online form and no response received. The "live" chat is a waste of time. Emailed customer service and got a response a day later telling me they had recruitment and retention issues at their Hyde depot. No commitment was made as to when I would receive my parcel and as of today(19/10) still no parcel or update. I would suggest that if the company are having issues they maybe sub contract the work out because these cowboys make Yodel look competent.
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Extremely happy
Extremely happy, item arrived fast with pleasant and easy delivery who always kept in touch with time frame.
Very happy thanks guys
19 oktober 2021
Review zonder uitnodiging
Don’t go anywhere near this company
Don’t go anywhere near this company. They mark delivered when it never was. Then apologised. Claimed to attempt delivery 3 times when they did not. Did not apologise. No evidence provided, and no attempt to call the recipient. Alleged delivery slots were all fictitious. The tracking information is therefore of zero value. After 11 days package not delivered and have given up. I see that this is common recently. Have recommended to the eBay seller that he chase up the package himself. Sellers on eBay must declare that they are using Caribou, and I will never buy from anyone that uses them. Tell people before they get stung by this outfit. I will make it a condition of purchase that the seller does not use Caribou, and eBay UK will be made aware of this. Caribou deleted the open ticket, it is not available to view as closed or resolved or open/pending. So they have disowned the problem.
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Got my delivery and am very happy and…
Got my delivery and am very happy and the pacing off my items for security and for damages or leakage I am very happy with way my order was packed and delivered definitely will be ordering again
19 oktober 2021
Review zonder uitnodiging
Deserves 0 stars - wouldn't recommend to my worst enemy!
I would give 0 stars if I could!
Overall useless company with awful customer service.
Ordered an item from eBay on Sunday, told delivery date would be Friday. My partner stayed home from work, Friday came and went with nothing, at 6pm received notification via email that the parcel was at the Grantham Depot (40 mins away from my house), I opened a ticket with Caribou as no contact number I have found for them seems to work and expected to receive a response on Monday or to at the very least have my parcel delivered! My partner stayed home AGAIN on Monday and at 11:56 I received another auto update with the exact same message as Friday evening "2021-10-18 11:56:34 At Hub / Depot - Grantham". Why has my parcel sat there all weekend and half of Monday only to be scanned again and left again? I contacted the Ebay seller and received this "We apologise for delay caused by courier.Order was dispatched on time.We have contacted delivery depot,should be delivered in 48hrs." I am still yet to receive ANY communication from Caribou from either ticket I have opened with them. Now at 13:30 on Tuesday I am still yet to receive any kind of update on where my parcel is and when it will be delivered, I am unable to use my vehicle without this parcel and am therefore incurring additional costs due to Caribou's incompetence and inability to handle their only responsibility as a COURIER SERVICE.
My partner and I both work full time, how do you expect people to sit around for an indefinite amount of time at home waiting for you to get your act together Caribou???
Not holding out much hope on the parcel being delivered AT ALL this week and have put in a complaint with the company I purchased the item from in the first place urging them to change their chosen courier service along with copies of the reviews in this forum. I will update this review if/when I receive my parcel.
Please do not be fooled by the "invited" good reviews!
Caribou are complete cowboys!
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Bunch of cowboy's…
Expected a parcel to be delivered no later than the 15th October as that's what I was assured,here we are on the 19th October & my parcel is still in the depot/hub at Swindon a full 7 day's after arriving there on the 12th October.. absolutely shocking company,I've raised two tickets but heard absolutely nothing back even though it states someone will reply within 24 hours,we were meant to be going away on the 15th and needed this item for our motorhome,we had to cancel & arranged to go this Friday but it looks like this shambolic company are going to scupper our plans again..steer clear of these cowboy's,I work as a courier for another company & I nor any of my colleagues have even heard of these lot..avoid like the plague!!
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Lied about delivering my parcel
My item never arrived and the tracking on eBay states delivered. Now I’m going to have trouble convincing the seller. This would have been my first ever delivery by this company. I’ll never use this service and will also avoid buying from sellers who do.
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
all good quick delivery and sound
19 oktober 2021
Review zonder uitnodiging
Poor customer service
I received my parcel eight days later than originally promised. I contacted Caribou two days after the original delivery date; it was almost a week before I received a response, advising the company had a backlog and a shortage of delivery drivers. The parcel itself, when delivered, was left in a safe place and I was informed by email of its arrival. In summary, 1/10 for customer service, 9/10 for the delivery driver
19 oktober 2021
Review zonder uitnodiging
excellent
its a long time since a delivery has been made to me exactly as planned .BRILLIANT five out of five.
19 oktober 2021
Review zonder uitnodiging
Don’t use this company they are worse…
Don’t use this company they are worse than My Hermes my parcel has been sitting in the Brighton depot for 4 days now hasn’t moved at all I’ve sent 2 tickets as they clearly have the phones switched to busy mode so u can never get through I was told to wait 48hrs…guess what parcel is still at Brighton and I keep getting “I will look into this for you…no one gets back to you” AVOID (Tuesday 19th October 2021) still not here!!
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Terrible. Don't buy from people using caribou
Poor. As at 19/10 the tracking says we have your parcel. Problem is they have had it at their Hyde depot since 13th and due delivery date was guaranteed as 15th. Needed parcel for a project by that date so had to source elsewhere at more cost and time. Still the parcel is with them. 23/10 tracking has updated. Logged as still being in the Hyde depot.
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Driver didn't even ring the doorbell!
I am sitting in my house, I have a doorbell and the driver didn't bother ringing the doorbell to give me my package but left it behind the bin!
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
The parcel came when it said un damage…
The parcel came when it said un damage and ketped you undated of when it was coming
19 oktober 2021
Review zonder uitnodiging
Never arrived
Don't bother, been in Swindon depot for nearly two weeks.
No reply from customer services.
Disgrace of a company!!
19 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
I have been in Business with this…
I have been in Business with this company for a short period of time and faced huge loses . used this company to deliver my e commerce parcels and had to cease doing with them because of poor services and loses. They owe me a refund of my security deposit, I have been chasing them for a refund since last 4-6 months but having no response so looking forward now to recover my money through legal process . A big advice to commence sellers avoid this company or you will be left for nothing .
18 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
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