Z.COM  Reviews 

Well informed about client's query.
Prompt response and patient in answering client's questions and or query.

I want to give it a 5 stars. For customers like me who doesnt have much knowledge about Dns, Web.z costumer service made it easier for me to make some necessary changes.

Very straightforward and quick response.

Z.com Evaluation: Infrastructure Deficiencies and Support Silos
Provisioning of Compromised Infrastructure
Upon procuring email hosting services, the assigned shared IP was immediately flagged for outbound delivery failures. Technical investigation confirmed that the infrastructure was provisioned on an IP address blacklisted by Spamhaus, which immediately degraded corporate communication capabilities.

Technical Misdirection and False Assurances
For several weeks, support continuously claimed they were waiting for Spamhaus to remove the IP from the blocklist. In standard network operations, remediating a Spamhaus listing for a legitimate internet service provider is a rapid and clearly defined administrative process. A delay of this magnitude indicates either severe systemic network reputation damage that Spamhaus refuses to clear, or direct misdirection by the support team to mask their own technical inaction.

Fragmented and Deflective Support Architecture
The support escalation spanned both Z.com Thailand and Z.com Philippines. Rather than coordinating an internal technical resolution, the Philippine desk cited corporate entity separation as an excuse to avoid accountability for the Thai infrastructure. The Philippine team demonstrated that their primary objective was reputation management. They actively requested the removal of public feedback instead of resolving the critical IP hygiene defect affecting the account.

Conclusion
An inability to maintain basic IP hygiene, combined with a disjointed global support framework that prioritizes metric curation over technical resolution, renders this service unfit for commercial operations. Organizations requiring reliable message deliverability and competent infrastructure support should evaluate alternative hosting providers.

Their response is so quick, so you won’t have any trouble getting in touch with them whenever you need help. Assisted by "Ban"

Everything is great! Highly recommended! Keep up the good work!

Ban assisted me with my concerns fast and the way that I will understand it faster. Great customer service.

it really helps a lot and thankyou for ban for assisting me

The customer Service was great! Ban, who were patient enough to guide me with my inquires was really helpful and hands-on. It was a really fast support. Much appreciated! Thank you!

Great customer support and prompt assistance! Even though I encountered a technical issue with the Dragonpay gateway when trying to pay via GCash, their support team immediately provided an alternative bank transfer method. They were very responsive and helpful in verifying my payment.

great support. issue was fixed smoothly. Thanks Melilssa B of Z!

very informative tech support and friendly IT for new web editor like me

I recently encountered a very tricky FTP connection timeout issue while trying to deploy my web application. The Z.com customer support team was incredibly responsive, patient, and helpful throughout the entire troubleshooting process.

Even when it turned out the issue wasn't on their end (it was my local ISP's router firewall blocking the port!), they were super communicative and appreciative of the feedback so they could help future customers with the same ISP. It's rare to find a hosting company with support agents who actually listen and care this much about resolving your issues.

Highly recommend Z.com for both their reliable hosting services and their top-tier customer support team!

I’ve been using Z.com Hosting for around two months now, and overall my experience has been good, especially considering the affordable price.

There are still a few things that could be improved. The dashboard can be confusing at first because some pages open in new tabs and navigation is not always consistent. It would also be helpful to have clearer notifications on the dashboard instead of relying mostly on email. SMS notifications for important updates would also be nice.

Another issue is the pricing. As someone from the Philippines, I noticed that the price shown at first can be different from the final price during checkout, which becomes more expensive. This can feel a little misleading, so I think Z.com should show the complete price, including additional fees or taxes, from the beginning.

On the positive side, their customer support has been great and helpful whenever I needed assistance.

Overall, Z.com is still a decent and affordable hosting option. You get what you pay for, but improving the UI, notifications, and price transparency would make the service much better.

Quick Response, and consistency

I’m very satisfied with my experience with Z.com! The service was easy to use, and their customer service was really responsive. I reached out with a few questions and they answered right away. I also appreciate that they offer discounts for users registering domains. Overall, a smooth and pleasant experience! ⭐⭐⭐⭐⭐

third class service stucked with them i register more then 100 domains for my customers on any one domain there is report and they suspend my whole account and i contacted they repond after days and after repond i provide me Pakistani CNIC and they say that is not in ENGLISH definetly it will be in our Pakistani language. they take down my 100+ domains customers are gone few are taking legal action against me they have ruined my life. frauds if there is report on any domain suspend it why suspended account and ruin all other work. and even not responding.