WebMate Reviews 438

Constant site downtime has resulted in our sites being removed from google listings.. Macace do not monitor the uptime of your sites they rely on you telling them there is a problem...This company is consistently terrible....

Cannot rate Webmate's human help too highly.
Response rapid and service immaculate.

Excellent helpline service -- very knowledgeable and efficient.

Working with Pete from Webmate has been an exceptionally great experience. His professional ethics and delivery of the client product was an eye-opener.

Not only did Pete deliver a great website but the process of doing so is one that has left me with a good memorable experience. His ability to listen to the client's vision and work on it to make it a success and less painful for the client gave me reassurance in the vision.

Pete's professional relationship in working with the client is second to none. I will hugely recommend Pete to any potential client.

Thank you so much, Pete, you are fantastic and I hope to continue to work with you.

Brilliant efficient and helpful support for non techie users like me, highly recommend.

I had a question regarding my speed test results which they answered and explained to me

Service excellent as usual from Webmate. Helpful on the phone and fast remedial action.

Handled efficiently and supplied the correct answer.

I had a message that my password had been compromised but Webmate were able to check and reassure me. So good to be able to talk to someone on the phone.

This IT company is all about first class customer service . Everyone is very professional, reliable and knowledgeable. They are very quick, you are never left wanting.

I had a fairly simple query but was pleased to get a detailed and helpful response within 4 minutes. (Yes, 4 minutes!). Blows the traditional service providers out of the water.

My internet experience had been deteriorating for a while and whilst troubleshooting my Wifi setup to rule any issues there when the entire connection died.
I contacted Webmate who had become my ISP following their takeover of MacAce. I had been with MacAce for decades and always enjoyed their the personal and excellent service typical of a small specialist company. Such takeovers do not always turn out well and it was with some trepidation I picked up the phone.
However, the service was excellent. My call was replied to immediately. The conversation was model of politeness, brevity and precision. The fault investigation process was explained to me and a timescale given. I was immediately contacted when the fault was identified and the repair process and timescale was laid out for me. The repair process happened as described and I was contacted soon after to confirm all was well.

Once again excellent service from Webmate, the tech guys are so helpful and really on the ball!
Thanks for a great service!

Again excellent support response when setting up a new hosted email service. Over the years I have been with WebMate the support has consistently been swift, efficient and friendly. Many thanks.

Updated Accreditation
We are extremely happy with the service received from Webmate. We can rely on them at all times to give us a prompt reply to any query and help in updating our website.

Very quick responses, clear advice.

Very competent people who know their business well. Help is at hand a telephone call away. This is a very good good firm to work with .Highly recommended

I have used WebMate for many years, the team always exceed on expectations every-time!

I had a problem with my phone landline which I did not understand. I contacted webmate, who in turn scanned the system and reported back within 1/2 an hour. The problem turned out to be a major fault at the telephone exchange. This in turn was resolved 24 hours later by the phone company. I have been with Webmate for a long time and are very satisfied with the service. I would recommend them to anybody.