WebMate Reviews 438

Very good service - even on a weekend.

No phone line (but still had broadband thank goodness)> MacAce were on to the problem straight away & monitored progress with OpenReach.

Excellent service, even when the problem wasn't their fault.

I am most grateful for the support I received from the WebMate Support Team. My site, hosted by WebMate for about 8 years, was originally developed on the iWeb software which sadly is no longer supported by Apple. The team gave me excellent advice on ways to get around the issues with the almost obsolete iWeb, but in the end I used their Jumpstart service, where they transferred my site to their more robust software. They also provided advice - effectively teaching me how to use the software to make changes and update the site. So many times they got back to me promptly (even with an 8 hour time difference), with clear instructions and even screen grabs to show exactly what I needed to do. Dealing with them so closely over the last month or two, I realise they’re a top company and I wholeheartedly recommend WebMate for hosting and professional support.

Does what is says on the tin. Ordered a 4G temporary router - it arrived NEXT DAY. And it worked without any issues. After a month we had an issue (which turned out to be with the local 4G mast - not the product) and contacted customer support. Received a helpful response from a real person within an hour - even at 7pm.
A really helpful and professional company.

BT line down, so no landline phones or broadband. Contacted tech support Friday morning. Openreach contact mid-afternoon, found line fault at local sub-station, back online before 5pm! Haven't needed Tech support for a while. As ever; consistently prompt, helpful and reassuring. That's why I constantly recommend.

The folks at MacAce offer the best technical support anywhere. Always patient, friendly and extremely knowledgeable.

Have used a managed 3cx with another company previously. purchased sip trunks from them and ported a number over and needed to integrate the trunk with freshworks crm. They answered all integration questions promptly before purchase. Their support ticket responses are great.

Top Company, great team, dedicated and always exceed on expectations.

Such a great tec support team. Know exactly what the problems are and solve them

Over several years I have found WebMate reliable and very helpful. When I have contacted their support people, Pete, Charlie and Lewis, they have been absolutely great.

Having tried and failed with other suppliers (hours on web chat to no avail) Webmate is easy to access, reasonably priced and has great support; people on the end of the phone who understand that not everyone is IT literate. A great solution for intermittent need for WiFi with no landline.

Helpful, knowledgeable. No problems in ten years, in contrast to what went before!
When an updated router became desirable, delivery was swift - and it arrived fully set up for my Mac and phone. Plug and play! Amazing.

We continue with Macace. Not the cheapest option but friendly, prompt, jargon free help always available.

WebMate > MacAce > been with them since the year dot > reliable > great reliable service & very quick support whenever needed > thank you

I had a query to raise. Response was fully explained by them... and speedily - and the issue resolved completely. This is my general experience over the years. Thank you.

On switching from ADSLII to mobile broadband:

Whilst their broadband pricing is comparable to other ISP's Webmate's customer service is incomparable & second to none.

I have never regretted switching to them from another, far larger, ISP for all my broadband and web hosting needs.

Webmate UK are quite wonderful. Switch from your ISP & see!

I'm and IT dummy, but this is where WebMate excels. The customer service staff is always understanding/sympathetic of my deficiencies - and their service is always fast and efficient.

Really happy with the service from WebMate. Quick response time and friendly, helpful service.

Have been using Webmate for some years. Problems always responded to promptly by the same small UK based team, who are always helpful and find solutions to most of my issues