We Buy Cars Reviews 

Vusumuzi Oldjohn and Given Moremi from we buy cars Germiston were very professional with the finance process

Ofhani ndonyane and Sizwe lushes are the best salespeople at joburg south

Very unhelpful,i bought a car on december 2025 and there is a refund that needs to be paid out since then and every time i try to contact the germiston branch there is no answer or they simply just ignore you!i would personally never support we buy cars again and all that innovation group policies is a scam

The worst service in SA they don't deal with the valid complaints head on the just push them a side and leave hanging for years don't buys cars from them save your self when the CEO are injoy the millions when customers are suffering

We are a law firm based in Cape Town, specialising in Consumer Law with a strong reputation for dealing with disputes relating to defective vehicles.

We are in the process of compiling a group of affected consumers on whose behalf we intend to institute a class action against WeBuyCars in respect of defective vehicles sold. If you have purchased a defective vehicle from WeBuyCars, complete our questionnaire and we'll send you free resources to help you claim from the bank that financed the car or WeBuyCars if not financed (an article and audio and video Q&As). You can claim even if the car has been paid off, as long as you haven’t sold the car or traded it in. Click on the link on our Facebook profile to access the questionnaire.

For more information you can visit our website or contact us at admin@broekmann dot co dotza and 021 422 0269.

I applied to WeBuy cars for a vehicle buyer position. I did both the online assessment and the online video interview. They informed me that my audio in my video interview could not be heard. I re-did the interview 3 more times and all 3 times I tested my audio and it was fully functional. After all this they replied with a mail requesting telephonic assistance and asked If I would be fine with this. I agreed to this and after 5 Days of no response I sent them a mail asking them when we could pusue the matter, just by having a response telling me that I was unsuccesful with my application. So in other words they did not suggest a way forward and also did not consider giving me a fair chance to finish my video interview.

I had a great customer service experience from Vusumuzi and Given Moremi from we buy cars germiston. He made me feel like I'm purchasing a vehicle. I am grateful and recommend Vusumuzi Oldjohn

Horrible experience, I bought my car December 2022 Germiston branch, couple of months when I bought the car it started giving me problems, I went back to the branch and I was so disappointed because no one wanted to assist me, the guy who was helping me to buy resign, including management didn't want to help. To cut it short I ended up fixing few things with my own money. My car is under Gomo finance. I can't drive the car long distance. So now I was trying to do trade-in with other garage's I tried 3 different garage it was declining, only the last garage the guy told me that the car was written off it not supposed to be on the road, he even send me proof
I went to we buy cars they logged a call for me gave me reference number
Some lady gave me a call after 4 days I told her what happened she told me she will get back to me. It been 3 weeks now I'm still waiting for her to call me.
If I call customer care no want to assist me . Gomo finance came on the 10th March to fetch the car because I didn't make payments end off February. I still owe gomo finance R98 000
Today 18 March I got massage from gomo saying they will sell the R22 000
I don't know what to do I'm a single mother working in a retail please assist me

Ofhani and Sizwe Luhkele were very friendly and helpful

Thabiso Mahlangu from WeBuyCars witbank gave me an outstanding level of customer care and assurance .
Highly satisfied with his service .

I found the whole process trying to buy through my company to selling through my company to WBC extremely stressful. Useless sales people and the buyer i dealt with also below par. They eventually lost 3 potential sales all because of their inefficient service

I wanted to express my appreciation for the exceptional service you provided during my recent visit to the dealership. Your expertise and willingness to go the extra mile to resolve my issue were truly impressive. Your clear communication and professionalism made a significant difference in my experience.

Thank you for your outstanding customer service.

Amogetswe Maphafo From Montana Branch gave an excellent service.

Disappointing experience with WeBuyCars.
I submitted a formal complaint and thereafter a letter of demand relating to a vehicle purchased that requires an engine replacement within months of sale.
Despite giving sufficient time and opportunity to resolve the matter, I have received no meaningful response.
An engine replacement is not a minor repair, and silence from a dealer after formal notice is concerning.
Escalation is now unavoidable.
Consumers should be aware of their rights under the Consumer Protection Act and the importance of proper after-sales support.

I brought a car last year on the 4th October 2025 from these clowns. The vehicle was a category B and before the month ended, I experience severe engine problems and noise coming from there. I spoke to them and they only took the car December 2025. They paid the money back but only in their account so that I can choose another car and not from another dealer. the money never actually made in back to my account so that I can make a decision comfortably. With that said I still trusted them and chose another car that was a bit more expensive. I bought the car cash on the 6th January this year and before I even got home, strange noises from the engine and the car lost power. These guys advised me to take the car to the nearest RMI. I am still waiting till Today, I can't sleep at night, can't focus at work and feel like I will only get never get the car. I opened cases with them, only to find out that they were closed without my concern. Now when we follow up on the cases, I get to the call centre which has this thing of hiding the people in charge of these cases. They call you whenever they want, they call me once a week and sometimes not at all. I tried returning the car to them but still failed. I logged cases with MIOSA, NCC. Guys be cautions and avoid them. I am now chasing them for 6 months and still told that I should wait, what kind of normal person would wait for 6 months on a cash deal? Be careful and remember this post. I have all the proof, emails, phone calls, showing how rude they are, call centre and customer care. These guys are the most ruthless dealers I've seen. If there was an option to score them a 0/5 I wouldn't hesitate. imagine 6 months chasing someone for your money. Don't know why they don't fix the cars first before people actually buy them.

I have received the best service from Jabulani Mavundla at We Buy Cars in Montana. Thank you Jabulani

Prince Makwakwa we buy cars dome gave excellent service

I purchased a 2014 Ford Kuga (Category A) from the Brackenfell branch of We Buy Cars on 16 January 2026, and paid in full.
While driving home from the dealership on the same day, a “Transmission Faulty” warning appeared. The engine warning light, temperature warning light, and transmission fault warning displayed simultaneously, with the engine light remaining permanently on thereafter.
I immediately contacted the salesman, Jacobus, and sent photographic proof. He advised me to take the vehicle to a mechanic recommended by We Buy Cars for a quotation. The mechanic indicated that the transmission fluid required replacement. However, no repair approval was granted by We Buy Cars.
At my own expense, I conducted a diagnostic test which produced the following error code:
P0741 – Torque Converter Clutch Solenoid Stuck (possible dirty or low gearbox oil)
Additionally, the left front indicator and park lamp were not functioning.
The vehicle was then sent to a gearbox specialist workshop in Plumstead for assessment only (no repairs authorized). Upon collection, the same warning reappeared while driving home. I was then informed it was “not the gearbox” and was instructed to conduct a water pressure test at my own cost. The coolant level was low, requiring me to repeatedly purchase and top up coolant.
Despite consistent communication and photo evidence, I experienced ongoing delays. The salesman frequently failed to respond after indicating he would revert. The manager, Sinovuyo, was reportedly in meetings or on leave, causing further delays.
After I indicated that I would seek legal assistance, I was instructed to take the vehicle to a workshop in Brackenfell for further assessment.
I would like to acknowledge the professional and honest service received from DQ Auto & More (Mariska). Their assessment revealed:
Engine replacement required: R62,789
Turbo replacement required: R10,530
Additional costs: Engine oil, oil filter, air filter, spark plugs, antifreeze replacement
Following this assessment, I again experienced delays and lack of communication from We Buy Cars.
I returned the vehicle on 15 February 2026 and requested a courtesy vehicle while awaiting the refund, as I require my money to purchase another vehicle. I was informed by the salesman, branch manager (Francios), that We Buy Cars does not provide courtesy vehicles.
As of 22 February 2026, I have still not received my refund. I am incurring daily transport expenses to travel to and from work due to this situation.
This experience reflects:
A vehicle sold with significant undisclosed defects
Repeated delays and lack of communication
Costs incurred by me for diagnostics and coolant
Financial hardship due to delayed refund

Car bought 19 Dec ‘25. Now the 20 Feb ‘26. Still no disk. Road worthy test has lapsed, that will have to be redone. Proof of address would be out of date by now.

Very very poor service with slow to no comunication.
Webuycars Riverhorse. Gabriella Tavira the FI

I bought a car A grade certified car. 2 weeks after purchase we had to replace the back brakes and the battery as the brakes were iron on iron and the battery was in horrible condition and had us stranded twice in 2 weeks. Webuycars refuse to reimburse us. The first installment has not even gone off. Their reason being we replaced it without their consent. How could I safely drive any further with the condition of the car as is. This was an unsafe situation. I have to mention the day I was at the brake place I sent through the quote, and they already declined saying I have worn out the brakes, we didn't even drive 300km with the car. Who didn't I ask for approvement before installation??? I have been back and forth with them, and they still won't help me. How do I have to pay 3k before the first installment even went off. Like I said this was supposed to be an A GRADE CERTIFIED CAR!!