So pleased we went with West One Bathrooms. Louise from the Tunbridge Wells showroom was so knowledgeable and really helped us with finalising our design and troubleshooting when issues arose during... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have ordered 3 bathrooms and a downstairs cloak through WestOne Battersea and the whole process has been a joy! We were lucky enough to be guided through everything by Jo who was fantastic.... Toon meer
Bedrijf heeft geantwoord
Very grateful for Susan’s help with our cloakroom refurb. Her patience & expertise meant we were able to bring our small project to fruition, with an excellent choice of fittings. Many thanks!
Bedrijf heeft geantwoord
I had an excellent experience working with Lily at West One and I couldn’t be happier with the results. Lily was so helpful and gave me a lot of good advice. She kept everything moving very smoothly a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1978, West One Bathrooms have long been regarded as Europe's most illustrious and innovative supplier of bespoke bathrooms. From the beginning, the essence of the company has always been to deliver a tailored and unique end-to-end solution sales and design service, offering clients the widest selection of products paired with exceptional advice and service. A visit to any of our showrooms throughout London and the South East is to truly experience and understand the vast product portfolio of over 750 global manufacturers that we are able to offer clients unrivalled access to, as well as extensive bespoke options. The designers within our Award Winning Design Team are skilled to plan any type of bathroom, irrespective of size or shape, and provide expert advice to guide the whole process.
Contactgegevens
Davis Road, KT9 1TQ, Chessington, Verenigd Koninkrijk
- 02083917500
- sales@westonebathrooms.com
- westonebathrooms.com
4,7
Uitstekend
260 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Louise from West One has been amazing…
Louise from West One has been amazing from start to finish, helping us choose and design our bathrooms and going way above and beyond to help out when needed. The price was also very competitive and the service outstanding! Thank you so much Louise and all the team at West One… we really searched around (including the option of sourcing everything ourselves) and we chose West One as being the most cost effective option and certainly the smoothest!
23 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you for your kind word, we are thrilled to hear that Louise was able to guide you through the whole process from start to finish and that her dedication made such a difference. We will of course make sure to pass on your lovely feedback to Louise and the rest of the team.
We're also delighted to hear that you found us to be the most cost effective and smoothest option after doing your research, that means a great deal to us.
We hope you enjoy your beautiful new bathrooms!
Kindest,
West One Bathrooms
Gianluca is a star
Gianluca, the manager at WOB Queenstown Rd, London, is a superstar. So nice, such great design skills and an encyclopaedic knowledge of everything bathrooms. I bought everything for 2 bathrooms and then other rooms too. All was super smooth including the deliveries, the two separate delivery drivers were cheerful politeness personified. Highly recommended.
20 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you so much for taking the time to leave such a wonderful review. We are absolutely delighted to hear of your experience with Gianluca. Your kind words about his design expertise and product knowledge are truly lovely to read. It's also great to hear that both deliveries went smoothly. We will make sure to pass on your kind words to our drivers and Gianluca!
We hope you enjoy your beautiful new bathrooms!
Kindest,
West One Bathrooms
the wallpaper and Jane are amazing,
i had been walking by the wandsworth showroom and saw a wallpaper used for a display that knocked me out, and went in and spoke with Jane Doney who explained it's a specific type of wallpaper for bathrooms and whilst more of an investment than the tiles i was thinking, it was the absolute right investment, and now that it is on my walls, the raves that friends and guests give was well worth the investment. Jane was on point with every step of the procedure from measurements to layout. big fan of w1b and Jane especially!
17 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you for such a wonderful review! Jane is brilliant at understanding exactly what a space needs and guiding clients through those decisions with confidence, and it sounds like the bathroom wallpaper has made a truly stunning impact. We will make sure Jane sees your kind words.
We look forward to welcoming you back to the Wandsworth showroom whenever the next project comes along!
Kindest,
West One Bathrooms
Jo in Battersea
Jo in Battersea - your warm welcome, knowledge and professional approach helped focus my mind at the start of an overwhelming project. Invaluable! Grazie mille.
7 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Grazie mille to you too, Suzie! We are so pleased to hear that Jo was able to bring some calm and clarity to what can feel like an overwhelming process at the outset. That warm, knowledgeable approach is exactly what we strive for, and it is wonderful to know it made such a difference. We hope the project goes beautifully and we look forward to welcoming you back to the Battersea showroom!
Kindest,
West One Bathrooms
Highly professional and Knowledgeable service
West One Bathrooms has been amazing in helping to design five bathrooms for me for a residential project in Kensington. A particular shout-out to Sham, who is the person to go to for incredible attention to detail - nothing is ever too much trouble for him. He is highly professional and knowledgeable about every product, and has gone above and beyond to help us create some truly beautiful designs. We will definitely be using him again going forward. Thank you, Sham!
3 november 2025
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you so much for taking the time to leave us a review here too, it really does mean a great deal to us! We are thrilled that your experience with Sham and the team on the Kensington project has been so positive, and we very much look forward to working with you again on future projects. Thank you!
Kindest,
West One Bathrooms
Sham was amazing for someone like me…
Sham was amazing for someone like me who does not know what she likes and going for her first renovation project. He was patient and gave several ideas, he was creative mixing colours and we talked about budget.
13 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you so much for this lovely review! A first renovation project can feel like a big undertaking, especially when you are still discovering what you love, and it is wonderful to hear that Sham was able to make that process so enjoyable and stress-free. We are so pleased that he was able to help bring your vision to life.
We hope you absolutely love the finished result and we look forward to welcoming you back for future projects!
Kindest,
West One Bathrooms
I am refurbishing a Victorian house in…
I am refurbishing a Victorian house in Wandsworth incorporating a gym with sauna and steam room.
I met with Jo Wilkinson at West One Bathrooms in Battersea.
Jo was very patient with me and my team and was extremely professional, nothing was too much trouble and her advice and help throughout the process was truly invaluable. I would have no hesitation in recommending Jo and her team for any related projects.
7 januari 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you so much for this lovely review! We are delighted that Jo was able to guide you and your team through the process so smoothly. Her patience and expertise are a real asset to our Battersea team, and it is wonderful to hear that her advice proved so invaluable throughout.
Kindest,
West One Bathrooms
Principal Bath Remodel
Jo was incredibly helpful throughout an entire principal bathroom remodel. From the initial design through plumbing and fixture selections, as well as detailed renderings of the space, she guided every step of the process with expertise. She also managed procurement and ensured all items were delivered on site in a timely and organized manner. I truly appreciated her attention to detail and support throughout the project
1 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you so much for your kind words! Managing every detail of a principal bathroom remodel to that level of care takes real dedication, and we are thrilled that it came through so clearly throughout your project. We will be sure to pass on your lovely comments to Jo. Thank you for choosing West One Bathrooms and we hope to work with you again in the future!
Kindest,
West One Bathrooms
Jo Wilkinson was absolutely wonderful
Jo Wilkinson was absolutely wonderful, working with me, offering solutions and options whenever needed. Great experience!
14 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you for the brilliant review! We are so glad to hear that Jo was on hand with the right solutions and options at every turn. That collaborative, flexible approach is at the heart of everything we do at West One Bathrooms, and it is always great to hear when it translates into a great experience. We hope to see you again soon!
Kindest,
West One Bathrooms
The best for bathrooms.
It doesn’t get better than this! When it comes to bathrooms, come to this branch.
I’ve been buying from West One in Battersea since I moved to the area in 2011. I’ve remodelled three bathrooms in my house with their help and have recommended them to many friends in the area and some further afield and all have been delighted.
I would like to give a special mention to Andy Reynolds who has been amazing every time. Andy has always been very helpful going the extra mile and giving advice and amazing customer service and has helped me plan each room.
Even years after purchasing, he has been fast and efficient in helping me source replacement parts. The level of aftercare is pretty much unheard of in today’s retail stores. I just had to source an obscure part for an 8 year old shower cabinet and this was all sorted within 24 hours of enquiry. Amazing.
The showroom itself is stunning and really lifts the location. I feel honoured to have it at the end of our road.
If we move, I will still be buying from Andy and I will make sure that I continue to recommend him and the branch!
14 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Wow, thank you so much for such a glowing and heartfelt review! Over fourteen years and three bathroom remodels, that kind of loyalty truly means the world to us, and we are so grateful for your continued support and for recommending us to so many friends along the way.
Andy is an absolute cornerstone of our Battersea team and your review is a beautiful testament to everything he stands for. His level of aftercare is something we are incredibly proud of and it is wonderful to see it recognised. We will make sure Andy reads every word of this. Whether you stay in the area or venture further afield, we will always be here for you.
Kindest,
West One Bathrooms
Great experience throughout with West…
Great experience throughout with West One Battersea — big ups to Lily! Really helped with bathroom design, helped solving quite a few problems, supplied everything and always supported us along the way! Recommended!
7 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
We are so pleased to hear that you had a great experience with us at West One Battersea from start to finish. Lily is a wonderful member of our team and it is brilliant to hear how much her support meant throughout your project, from the design stage right through to completion. We will make sure she knows how appreciated she is. Thank you for the recommendation and we hope to work with you again soon!
Kindest,
West One Bathrooms
Recommendation
We are an interior design and architecture studio and have worked with Susan on multiple projects. Her assistance in ensuring everything is specified correctly and delivered on schedule has been invaluable.
Nothing is ever too much trouble for Susan; she is a pleasure to work with and makes every process seamless. We would not hesitate to recommend West One and look forward to continuing our partnership on future projects.
24 februari 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you so much for such a generous and thoughtful review. Ensuring everything is specified correctly and delivered on time is so important to us, and it is wonderful to hear that this has come through consistently. Susan is an invaluable part of the West One team and we will be sure to share your kind words with her. We very much look forward to continuing our partnership and supporting you on many more projects to come.
Kindest,
West One Bathrooms
I’ve been buying bathroom furniture…
I’ve been buying bathroom furniture from this company for many years and have always had excellent service. Even now, when I occasionally need replacement parts, they are incredibly helpful.
A special thank you to Louise, who always communicates so quickly and deals with everything so efficiently. It’s refreshing to receive such consistently helpful and reliable customer service. Highly recommended.
11 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you so much for taking the time to leave such a kind and thoughtful review, and for your continued loyalty over the years. We are thrilled to hear that you have consistently received the level of service we always strive to provide.
Louise is a real asset to our team and we will make sure she sees your lovely comments. We truly appreciate your support and recommendation, and we look forward to assisting you again in the future.
Kindest,
West One Bathrooms
Extremely efficient
We have dealt with Jane at the Wandsworth branch for many years now, over many different projects for our clients.
Jane is always super efficient and quick in her responses, and if ever we have had an issue or problem Jane has sorted it out promptly and without causing us any extra hassle.
Could not recommend highly enough.
Caroline - Rainsford Ltd
5 januari 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you so much for your wonderful review! We are delighted to hear that Jane has made such a positive impression over the years, we will be sure to pass on your kind words to her.
We pride ourselves on delivering a seamless and stress-free experience for our trade partners, and it is truly rewarding to know that this comes through consistently across your many projects. We look forward to continuing to support you for many more years to come.
Kindest,
West One Bathrooms
Excellent
Cannot recommend Oli Goff at the Wandsworth branch enough. His knowledge and capability are second to none. He helps with the upmost effort and always comes back with a response, even if not the answer I had hoped for (through no fault of WOB!). I have now ordered a few items with Oli and have had no issues with product, punctuality, communication or any other forms of service. Consistently great service every time and I will continue to use West One. Oli is a credit to your company.
9 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you for your fantastic review. We’re delighted to hear about your positive experience with Oliver at our Wandsworth showroom. It’s wonderful to know his efforts have made such a strong impression. We really appreciate you highlighting his communication, reliability, and commitment to helping you find the right solutions, we will be sure to pass on your lovely feedback!
Thank you for your continued trust and for placing multiple orders with us. Your support means a lot, and we look forward to assisting you again in the future.
Kindest,
West One Bathrooms
Great showroom
Great showroom. Ella was so helpful and made everything so easy.
Great advise and great quality bathrooms!
I would highly recommend it.
3 februari 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
We’re so pleased to hear you had a great experience in our showroom and that Ella was able to make the process easy and enjoyable for you. Providing helpful advice and high-quality bathrooms is exactly what we strive for, so it’s wonderful to know this came across during your visit.
Kindest,
West One Bathrooms
After a few mistakes and a lot of…
After a few mistakes and a lot of frustration, I have to say that the team did everything in their power to put things right and they really pulled all the stops out to make sure that I was looked after. Very good customer service and care
9 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you for taking the time to share your feedback.
We’re sorry to hear that there were some issues initially and understand how frustrating that can be. However, we’re really pleased that our team was able to step in and work hard to put things right for you.
Providing great customer service and making sure our customers feel looked after is very important to us, so it’s wonderful to hear that the team went the extra mile to resolve things. Your patience and understanding are greatly appreciated.
Kindest,
West One Bathrooms
Great help from West One Clerkenwell…
Faye Kelly at West One Clerkenwell guided me through the huge range of possible permutations required for several bath and shower rooms; I had tried to do it online but having the help of someone experienced and knowledgeable made all the difference. Highly recommended.
3 maart 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you for your wonderful review, it means a great deal to both Faye and the whole team at West One Bathrooms!
We’re delighted to hear that Faye was able to guide you through the many possibilities and help make the process of planning your bath and shower rooms much easier. With so many options available, having an experienced designer on hand can make all the difference, and it’s great to know that Faye’s knowledge and support were valuable to you.
Kindest,
West One Bathrooms
Seamless Luxury Bathroom Experience
We have been working in the interior design industry for many years, and in that time, we have come across very few suppliers who operate as smoothly and professionally. It’s a pure joy to work with a team where you don’t have to micromanage every detail, knowing the other side has your back. A big thank you to Isobel and Liz at West One Bathroom from Chelsea Design Centre, who were nothing short of exceptional.
The level of care, support, and attention to detail that these two provide is rare — they made the entire process effortless and enjoyable. Every stage was handled with precision, clear communication, and genuine consideration for our requirements, making collaborating with them an absolute pleasure. And endless patience for every little change we made!
We are incredibly grateful for their professionalism and dedication and cannot recommend them highly enough for anyone who wants beautiful products with seamless service! Big thank you from Karo and Co Interiors whole team.
18 december 2025
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you so much for taking the time to share such a wonderful review!
We are delighted to hear how positive your experience has been and that working with our team felt smooth and well supported throughout. Creating a seamless process is something we care deeply about, so knowing that you felt confident and supported at every stage is incredibly rewarding.
We will be sure to pass on your kind words to Isobel and Liz. Their dedication, attention to detail and commitment to client care are qualities we are very proud of, and it’s wonderful to see them recognised.
Thank you again for your trust and recommendation, we look forward to working together on many more beautiful projects in the future.
Kindest,
West One Bathrooms
I will always choose West One Bathrooms
I had West One Bathrooms Battersea fit out my town house 19 years ago (beautiful). I contacted them last week with an issue I had in the master shower suite. Andy Reynolds informed me they had the part that would solve the problem, which arrived 72 hours later. Outstanding service, quality and reliability. As the saying goes, 'you pay for what you get'.
Thank you guys.
Robert
Notting Hill
10 februari 2026
Review zonder uitnodiging
Antwoord van West One Bathrooms
Thank you for your fantastic review! It means a great deal to hear that, 19 years on, you’re still enjoying your bathroom from our Battersea showroom.
We’re pleased to hear that Andy was able to assist quickly and arrange the part for you so promptly. Providing long-term quality, reliability and aftercare is something we truly pride ourselves on, so your comments are greatly appreciated.
Thank you again for your continued trust in West One Bathrooms, we’re always here should you need anything in the future.
Kindest,
West One Bathrooms
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.