Having the right person at the first point of contact makes all the difference when dealing with the adoption process. After two calls and speaking with different people, I was fortunate to reach a lo... Toon meer
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I have always found We Trace Pets very helpful with every query I have had and that has been quite a few. They explain every stage of registering the dogs to our rescue and then when they are adop... Toon meer
Super friendly and talkative. Made me feel really comfortable and they're very helpful! 10/10 service!!!!!
I was unsure how to go about registering as a new owner, given that our dog was still registered with his previous owner (gamekeeper) who had emigrated to New Zealand and just left him with another... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are a DEFRA approved animal microchipping company. Offering a service to vets, implanters and pet owners.
Contactgegevens
Verenigd Koninkrijk
- 01268 533344
- info@wetracepets.com
- wetracepets.com
4,8
Uitstekend
54 reviews
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Heeft nog niet op negatieve reviews gereageerd
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Antwoord van We Trace Pets
Thank you for your lovely review and 5-star rating!
We're so glad you found our team helpful and easy to talk to. It was our pleasure to assist you—please don’t hesitate to get in touch if you need anything else.
Not at all happy
Not at all happy. We purchased our puppy yesterday, the breeder had already had her microchipped with this company. I was expecting registration to be approximately £15. Far too expensive, I would love to know the difference between this company and others and what the reasons are behind the extra charges. Maybe we get the FBI if our pet goes missing!!!
The company have responded to my review to attempt to explain their extortionate fees. They offer no better service than any other. The extra that they do offer you have to pay a subscription for.
2 augustus 2024
Review zonder uitnodiging
Antwoord van We Trace Pets
Thank you for sharing your feedback on Trustpilot. I'm sorry to hear that you are not happy with the registration fee for the microchip.
We'd like to take a moment to explain why there is a charge and what it covers. The registration fee not only includes entering your details into our DEFRA-compliant database, but it also supports our essential 24/7 lost and found helpline. This service ensures that veterinarians, wardens, and other professionals can quickly access your pet’s information if they go missing, providing peace of mind and speedy recovery.
The individuals who implant the microchips are independent of our company, and we provide them with the microchips at no cost. Our goal is to make pet recovery services accessible and reliable, and the fee helps maintain these critical services.
We understand concerns about costs, which is why we offer two flexible registration options:
One-time payment of £23.99: This covers the registration of one pet, the ability to update your details as needed, and access to our dedicated UK-based support team.
Subscription for £4.99/quarter: This option allows you to register up to 5 pets, offers unlimited 24/7 online vet consultations, and includes FREE VIP access to PetsReunited.com, providing over £100 in savings along with all the benefits of the one-time payment plan plus additional perks.
We appreciate your understanding and hope this clarifies the value behind the registration fee. If there is anything else we can assist you with or any further questions you have, please don't hesitate to reach out.
Kind regards,
We Trace Pets
Absolute scam
Absolute scam
Clearly the vets are getting a kick back to use chips that’s have been pre registered with this company
As one previous reply on here states it’s a 274 service which is is not…office hours are 9-5
Cannot transfer to a free registry and have to pay £24 quid.
On sign up does not advise about minimum term for premium
Really poor and will advise people to stay away from this company
13 januari 2024
Review zonder uitnodiging
Antwoord van We Trace Pets
Good Afternoon Mike,
Thank you for sharing your concerns, and we appreciate your feedback and are sorry you feel this way.
Regarding the misconception about our service hours, while our office hours are from 9 am to 5:30 pm, we do understand the importance of reunification and, therefore, are committed to maintaining a 24/7 helpline for emergencies and reunification purposes.
The £24 fee for keeper accounts covers the essential aspects of database management, secure information operation, and the 24/7 helpline for reunification purposes. We aim to provide a reliable and efficient service to all of our customers.
As for our subscription terms, these are transparently outlined on our website for your convenience and easy reference.
We adhere to DEFRA standards, ensuring our database is compliant, and our unwavering commitment is to deliver an efficient and high-quality service.
Kind Regards,
We Trace Pets
£23.99 "Admin" fee for a new owner to register…
£23.99 fee for a new owner to register their microchip.
Yet [another] sector on the make. No doubt the breeder had to pay a fee too. My other pup and cat have been registered with different chip companies didn't charge any admin fee...
However, this is a good way to discourage owners from registering...
11 augustus 2023
Review zonder uitnodiging
Antwoord van We Trace Pets
Hello,
Thank you for sharing your thoughts about our registration fee. We understand your concerns and appreciate your feedback.
At We Trace Pets, we strive to provide comprehensive and reliable pet microchipping services to ensure the safety and well-being of your furry companions. Our registration fee of £23.99 contributes to the maintenance of a secure database and helps cover the administrative costs associated with managing and updating pet keepership records. We provide a 24.7 service so should your pet go missing day or night, weekday, weekend, bank holiday, your call will be answered. This enables us to swiftly reunite lost pets with their keepers in times of need.
We acknowledge that different companies have varying policies regarding registration fees, and we value your input in this regard. We're continuously evaluating our services to ensure they are accessible and beneficial to all pet keepers. It's important to note that while there might be a fee involved, the benefits of having a microchipped pet, such as increased chances of recovery if they are lost, far outweigh the cost.
We're here to assist and provide support throughout your pet's journey. If you have any further questions or would like to discuss your concerns, please feel free to reach out to our customer service team. We're dedicated to improving our services and appreciate your contribution to that process.
Thank you for considering We Trace Pets for your pet's microchipping needs. We value your commitment to responsible pet keepership and look forward to serving you and your beloved companions.
Best regards,
The We Trace Pets Team
A* customer service
Rang this morning in full on panic as my dog escaped. The customer service lady (Hayley) claimed me down and explained the process and what I needed to do next. Luckily my dog was found safe and sound at the park. Thank you Hayley for your support!
24 juli 2023
Review zonder uitnodiging
Antwoord van We Trace Pets
Good Morning Carly, Thank you for your great feedback! Kind Regards, We Trace Pets
I've used We Trace Pets for about 3…
I've used We Trace Pets for about 3 months now I have three premium subscription which was s god sent. The 24/7 vet consultations came in handy when my pet started limping and could not put his foot down on a walk. Manage to get to speak to a vet straight away who out my mind at peace. I couldn't find the link straight away so called and spoke to Hayley who sent it over for me thankyou
22 juli 2023
Review zonder uitnodiging
Antwoord van We Trace Pets
Good Morning Lauraine, Thank you for your great feedback! We're glad to hear you're making the most out of your exclusive benefits. Kind Regards, We Trace Pets
My dog went missing
I called up today because my dog went missing while on our morning walk, Hayley was really kind and marked this on the system.
Update: She is now home safe like nothing had happened!
21 juli 2023
Review zonder uitnodiging
Antwoord van We Trace Pets
Good Morning Jane, Thank you for your great feedback, we're extremely happy to hear your dog is back home, safe and sound. Kind Regards, We Trace Pets
Registered my pet today
Registered my pet today , wanted to thank Hayley for being so helpful 🙂
21 juli 2023
Review zonder uitnodiging
Antwoord van We Trace Pets
Good Morning Charly-jo, Thank you for your great feedback! Kind Regards, We Trace Pets
Fantastic Service!
Fantastic customer service today from Ryan. He helped me with my queries about my cats micro chip and I am very happy with the outcome!
21 juli 2023
Review zonder uitnodiging
Antwoord van We Trace Pets
Good Morning Amish, Thank you for your great feedback! Kind Regards, We Trace Pets
I needed my pet chipped and had a query…
I needed my pet chipped and had a query about price and the registered keeper. I called and spoke to a lovely colleague called hayley who explained the cost of the process and answered my query.
Thanks hayley :)
20 juli 2023
Review zonder uitnodiging
Antwoord van We Trace Pets
Good Morning Jack, Thank you for your great feedback! We'll be sure to pass your gratitude over to Hayley too. Kind Regards, We Trace Pets
Antwoord van We Trace Pets
Good Morning Alex, Thank you for your great feedback! Kind Regards, We Trace Pets
Far too expensive - Taking advantage
£23.99 is outrageously expensive to register a chip implanted by breeders vets. In my opinion profiteering on the back of legal requirements and new pet owners. It would be interesting to see how this cost can possibly be justified. If you have the option use a more ethical company.
3 juni 2023
Review zonder uitnodiging
Antwoord van We Trace Pets
Hello Anthony,
I am really sorry to hear that you are feeling this way,
The fee to register the microchip number is for the database services which includes a 24/7 reunification service for lost and found pets.
However I would love to discuss this further, please may you email info@wetracepets.com so that I can help.
Thanks
The Team @ We Trace Pets
A bit on the expensive side
Average cost to register a dog a microchip with a vet is £10 - £15 We Trace Pets charge £23
Our puppy was already chipped by We trace pets before we picked her up so we had no choice but to use this company.
18 maart 2023
Review zonder uitnodiging
Antwoord van We Trace Pets
Hi Theresa,
I am sorry to hear this has been your experience with us.
Can you please email us at info@wetracepets.com so we can look into this further.
We Trace Pets Team
I was having trouble registering my…
I was having trouble registering my puppy and a lovely pleasant young lady phoned me back and sorted everything for me. She was so nice it made talking to her a pleasure. Thank you
21 oktober 2022
Review zonder uitnodiging
Antwoord van We Trace Pets
Hi Lesley,
Thank you for your review. I am pleased to hear our team were able to help you out.
We Trace Pets Team
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