After using the LINGBAO K98 Anime Wireless Mechanical Keyboard for a year now, I can report that this keyboard has proved to be a pleasure to use. I recommend this product because it has USB, Bluetoo... Toon meer
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Lees wat reviewers zeggen
Ordered a trimui smart pro s. Delivered quick, came with instructions to flash firmware, i did that and it caused the device to not work just a black screen, contacted what geek, they asked for pictur... Toon meer
Bedrijf heeft geantwoord
Smooth sailing. Was a little worried as I got a retroid handheld for cheaper than anywhere else by a significant amount. However, arrived perfect with a free gift, no issues at all.
Bedrijf heeft geantwoord
When returning the keyboard - shocking customer service trying to state parcel not received and to claim via Royal Mail - who have evidence of delivery and this was sent to What Geek. Delayed the proc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
WhatGeek has great things lined up in store for people filled with amazing creativity. All the gadgets offered on our website will have unique designs, colors and features that will allow people to create something of their own. Our team is hard at work to offer items in a variety of different categories besides customizable mechanical keyboards, mouse and other accessories.
Contactgegevens
Hong Kong
- support@whatgeek.com
- whatgeek.com
3,6
Gemiddeld
572 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great prices and service
Great prices and service - I've made three orders in the last six months and all have arrived in under a week China-UK.
6 februari 2025
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I had been sat on the fence
I had been sat on the fence as I'd seen many advertisements from various company's, but there advertisements helped me give there handheld a go. Great price, timely delivery, arrived in perfect condition, and the product is a great little nostalgia trip.
28 januari 2025
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Ordered 2 full weeks ago a keyboard and...nothing
Ordered 2 full weeks ago a keyboard, no sign of any progress regarding my order, no answer to emails. Their policy states 2-7 work days to process your order and presumably give it to the shipping company... yeah my ass...
1 februari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer,
Hello! First of all, we sincerely apologize for the inconvenience and trouble you have experienced throughout the shopping process. We understand your dissatisfaction with the speed of order processing, especially when you expect the goods to be shipped quickly.
We are deeply sorry about the delay in order processing you mentioned. We have conducted an internal investigation and will take measures to improve our order processing process to ensure that similar problems do not occur again.
We are also very sorry for the unanswered email you mentioned. Our customer service team obviously did not meet the expected standards when handling your issue. We will conduct a thorough review and strengthen training to improve our service quality.
We value your feedback and will take measures to improve our order processing and customer service processes. If you have any further needs or questions, please feel free to contact us. We are willing to provide you with further compensation or solutions to ensure your satisfaction.
Thank you again for your understanding and patience.
Best wishes,
WhatGeek Service Team.
False advertising
I ordered a "ready-to-ship" item believing it would dispatch in 24 hours. Five days later, no news, order status says unfulfilled. I ask customer service, they say item is very popular and I have to wait next week for more stock. I check the website and the item is still listed as available (not even low stock) ready-to-ship. Misleading company
UPDATE:
They replied again offering to exchange my ordered item worth £259.99 with an item worth £59.99. I of course declined. They said my item is still out of stock but their website is still advertising it as ready-to-ship in 24 hours.
6 februari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer,
Hello! First of all, we sincerely apologize for the inconvenience caused to you. We understand your dissatisfaction with the delay of your order, especially when you expect the product to be shipped quickly.
Regarding the "ready-to-ship" product status issue you mentioned, we are deeply sorry. Due to the popularity of this product, there was a temporary change in the inventory, which prevented us from updating the website information in time. We are already stepping up to restock and will ship it to you as soon as possible.
Regarding the exchange suggestion made by customer service, we understand that this does not meet your expectations. We will check the inventory again and provide you with the latest shipping information as soon as possible. At the same time, we will immediately update the inventory status on the website to avoid similar situations from happening again.
We value your feedback and will take measures to improve our inventory management and customer service processes. If you have any further needs or questions, please feel free to contact us. We are willing to provide you with further compensation or solutions to ensure your satisfaction.
Thank you again for your understanding and patience.
Best wishes,
WhatGeek Customer Service Team
(Anbernic RG40XXV)
The product (Anbernic RG40XXV), the price, the customer service, the delivery - all awesome
24 januari 2025
Review zonder uitnodiging
Keyboard hasn't shipped, ordered 11 days ago
I have attempted to contact them three times via email to find out why my order hasn’t shipped, but they don’t reply. No excuses, this company is dreadful to deal with. Terrible, nonexistent customer support.
UPDATE:
They sent me an email offering to pay me to remove the review, see below.
"Would you like to remove the negative review for us? We are willing to provide you with $5 as your waiting fee."
25 januari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer:
First of all, thank you very much for taking the time to leave us feedback.
We are well aware that our response may not meet your expectations during the Spring Festival holiday, which has caused you inconvenience and trouble. We are deeply sorry for this.
During the Spring Festival, since most employees were immersed in the joy of reunion with their families, our customer service team also reduced their online time accordingly, resulting in some customers' inquiries and feedback not being responded to in a timely manner.
We understand that this may be an unpleasant experience for you and sincerely apologize for this.
However, please rest assured that with the end of the Spring Festival holiday, our team has fully resumed normal work to ensure that we can provide you with timely and professional services.
Thank you again for your understanding and support. If you have any other questions or need further help, please feel free to contact us.
I wish you a happy life!
WhatGeek Service Team
Ordered a keyboard over a week ago and…
Ordered a keyboard over a week ago and they havent even shipped it yet like its not even on its way also customer service is non existent they dont reply to any of my emails please dont trust these scammers
28 januari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer:
First of all, thank you very much for taking the time to leave us feedback.
We are well aware that our response may not meet your expectations during the Spring Festival holiday, which has caused you inconvenience and trouble. We are deeply sorry for this.
During the Spring Festival, since most employees were immersed in the joy of reunion with their families, our customer service team also reduced their online time accordingly, resulting in some customers' inquiries and feedback not being responded to in a timely manner.
We understand that this may be an unpleasant experience for you and sincerely apologize for this.
However, please rest assured that with the end of the Spring Festival holiday, our team has fully resumed normal work to ensure that we can provide you with timely and professional services.
Thank you again for your understanding and support. If you have any other questions or need further help, please feel free to contact us.
I wish you a happy life!
WhatGeek Service Team
Good Product, Terrible Customer Service
I was initially hesitant to purchase from this site, but the product I received was genuine, and delivery was quick. However, if customer service is important to you, I'd recommend avoiding this company. They don’t respond to emails, and their live chat keeps you stuck in position 1 for days with no response!
14 januari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear customer,
Thank you very much for taking the time to evaluate our products. We are glad to know that you approve of the quality of our products. Authenticity guarantee and fast delivery have always been one of our service tenets.
We are deeply sorry for the inconvenience you have encountered in your customer service experience. Indeed, due to the impact of the New Year holiday, the response speed of our customer service team failed to meet the weekday standard, which caused you to wait for a long time for a reply, causing you trouble and dissatisfaction. This is our negligence in holiday management, and we sincerely apologize for this.
We attach great importance to the feedback of every customer, especially the opinions on customer service. In response to this issue, we have reflected internally and will take measures to optimize the service arrangements during the holidays to ensure that we can respond to every customer's inquiries and needs in a timely and effective manner even during holidays.
In order to make up for this unpleasant experience, we are willing to provide you with an exclusive offer, hoping to bring you a more satisfactory experience when we have the opportunity to serve you again in the future. Please contact us through the station letter or use our real-time chat function again, and our customer service team will handle it for you as soon as possible and provide you with specific offer details.
Thank you again for your understanding and feedback. Your satisfaction is the driving force for our continuous progress. We look forward to winning your trust and support with better services in the future.
Wish you a happy life!
WhatGeek Service Team
RG40XXV arrived no issues
Order time was reasonable, Good price. RG40XXV was fully working out the box pretty much. I was missing my screen protector but that's fine. I am recommending friends to this site as we speak and ill be back in the future. Thanks :)
22 januari 2025
Review zonder uitnodiging
Great service great prices
Great company to deal with. Cheap prices and accurate shipping times.
So impressed that since my initial order I have placed a further two orders.
Communication was great throughout the process.
25 januari 2025
Review zonder uitnodiging
Ordered Lofree Lite keyboard
Ordered Lofree Lite keyboard, and it was delivered in 10 days and was a genuine product. I am happy with their service.
25 januari 2025
Review zonder uitnodiging
Ordered a Retroid Pocket 5
Ordered a Retroid Pocket 5, which arrived in great time, packaged well and as expected, then after setting it all up i noticed the D-Pad was behaving oddly, it has a fault where up or right operates both up and right giving false presses. I naturally contacted the support email and discord. After initial delayed responses Whatgeek customer support have offered to priority ship a new device over the Chinese new year at no charge to me! I will update the review to 5 stars once the new device is in hand and all is sorted! Thanks Whatgeek for the support, Great company who look after customers! - Edited the review, have received the new replacement device, works perfectly and im a happy customer, it was delivered in around 7 days from china to the UK during chinese new year!
24 januari 2025
Review zonder uitnodiging
Terrible customer service and fraudulent activity
Ordered Lofree Flow with a sleeve in late September. Turns out the keyboard was faulty screws holding in the keyboard riser kept coming loose as too much material had been machined away so there was no fix. Contacted whatgeek in late November and got a response from someone called Susan. She offered a partial refund of £15 only and said to use the money to get it repaired. After I said no, they then offered £10 refund and replacement screws which would have made zero difference.
After I said no to the screws and £10, they said they would reissue me a new keyboard but I had to send my faulty one back first, and said they would reimburse £10 for it shipping (I looked and tracked shipping would cost about £30 as they are in Shenzhen). They also wanted me to declare the value of the keyboard as $17 to reduce the customs fee. This is known as customs fraud and if caught, I would be in legal trouble. I found this response unacceptable and replied with a quote from the 2015 UK consumers right act of 2015:
If the consumer requires the trader to repair or replace the goods, the trader must:
(a) do so within a reasonable time and without significant inconvenience to the consumer, and
(b) bear any necessary costs incurred in doing so (including the cost of any labour, materials, or postage).
After this, they agreed to send me a replacement keyboard for free and I would keep the faulty one (I assume they realised it would be cheaper for them this way than them paying for shipping fees etc). However, they wanted me to write a positive review of their company first before they shipping the replacement. I said I would write a review after receiving my replacement keyboard and they agreed.
After a couple of weeks, an item arrived from them but when I opened it, it was a keyboard sleeve only, not a replacement keyboard. I emailed them back and they said the sleeve was a gift and they had reissued a keyboard. This was obviously a lie as if it was a gift, why would they not ship it with the replacement keyboard like they did with the original order. Also, I looked at the tracking they then provided me for the keyboard and saw it was only shipped from their warehouse after I had emailed them about receiving a sleeve only.
A couple of weeks after that, the replacement keyboard finally arrived and so far I have had no issues.
In total, there were 28 emails back and forth over the course of a month to get this issue resolved. This company seems very dodgy and has terrible customer service. I am only giving 2 stars rather than 1 as I did eventually get a replacement keyboard.
20 november 2024
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer,
Hello! First of all, we deeply apologize for the inconvenience and trouble you have encountered throughout the shopping and after-sales service process. We understand your dissatisfaction with product quality and customer service, especially after you have experienced such a long period of communication and waiting.
We are deeply sorry about the keyboard quality problem you mentioned. We have conducted an internal investigation and will take measures to improve our product quality control process to ensure that similar problems do not occur again.
We are also very sorry for the inconvenience you have encountered during the after-sales service process. Our customer service team obviously did not meet the due standards when handling your problem. We will conduct a thorough review and strengthen training to improve our service quality.
We are deeply sorry about the shipping and communication problems you mentioned. We have conducted an internal investigation and will take measures to improve our shipping and communication processes to ensure that similar problems do not occur again.
We attach great importance to your feedback and will take measures to improve our product quality and customer service processes. If you have any further needs or questions, please feel free to contact us. We are willing to provide you with further compensation or solutions to ensure your satisfaction.
Thank you again for your understanding and patience.
Best wishes,
WhatGeek Services Team.
The customer service was excellent
The customer service was polite, prompt and after identifying an issue with the screen for my handheld, a replacement console was issued. Shipping was accurate and trackable throughout the process, I would use them again :)
23 januari 2025
Review zonder uitnodiging
Heres a timeline of my experience:
Heres a timeline of my experience:
* Ordered a handheld on 18th of December
* Arrived on 30th. Didn't work. Sent an email saying as much..
* 31st got a response asking for a video of it not working. I sent one back the same day.
* 2nd of January they offer to send a replacement. I say yes please. They then respond "Would you please leave us a positive feedback before we send you the product?". Hell no, I reply.
* 3rd Jan - they agree to process my order anyway within 2-7 days.
* 10th Jan - no confirmation yet so I send a chaser. They respond that its now been sent.
* 16th Jan it arrives. Also doesn't work. However I tried switching the memory cards from the previous one with the new one and it now works.
Have since received prompts to leave positive feedback for a free gift.
1 star since I ended up with a working product. But please be aware that positive reviews have been either bribed or held at ransom.
16 januari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Hello
Thank you for sharing your detailed experience with us, and we apologize for the inconvenience and frustration you experienced.
We understand that you had to endure a long and frustrating process to receive a working handheld console, and we apologize for any delays or errors that may have occurred in the process. We strive to provide all of our customers with high-quality products and timely service, and we take your feedback seriously and work hard to improve our services.
Regarding your concern that positive reviews were bribed or blackmailed, we want to assure you that we do not condone or tolerate such practices. We encourage our customers to provide honest and accurate feedback, whether they have a positive or negative experience. We value your feedback and use it to improve our products and services.
We apologize for any confusion or miscommunication that may have occurred in your experience with us. We understand that requiring a positive review before sending a replacement product is not the right approach, and we apologize for any inconvenience or frustration this may have caused.
We are glad to hear that you were able to get your handheld console working properly by replacing the memory card, and we appreciate your patience and cooperation while we worked to resolve this issue. We understand that you gave us a one-star review because of your overall experience, and we take your feedback seriously and work hard to improve our service.
We want to assure you that we are committed to providing high-quality products and excellent customer service. We will use your feedback to improve our processes and ensure a better experience for customers in the future.
Thanks again for bringing this issue to our attention, and we hope to have the opportunity to make it up to you by providing you with better service in the future. If you have any additional questions or concerns, please feel free to contact us directly.
Sincerely,
WhatGeek Service Team
Retro Handheld with quick delivery
I ordered a ANBERNIC RG40XX H Retro Handheld and what can I say it's a great device for playing all of your old Retro Games on, It was delivered in a week. I'm going to buy another one. Very happy with my order.
12 januari 2025
Review zonder uitnodiging
My new go to for tech accessories!
I've heard the name WhatGeek for a while but was yet to buy anything, now that I have purchased the most stunning, creamy sounding keyboard and a cute wrist rest I look forward to my future purchases!
Great prices, high quality items and prompt shipping! Thank you WhatGeek🩷
16 januari 2025
Review zonder uitnodiging
Great product for a cheap price
Great product for a cheap price, free delivery just takes a little while
20 januari 2025
Review zonder uitnodiging
A great selection
A great selection of keyboards and accessories which is hard to find in the UK. I ordered the vertex switches and the leobog Hi75 base to build my own. Arrived really quickly and packaged well. Will definitely be ordering again in the future
30 december 2024
Review zonder uitnodiging
Love my new console
Love my new console. Works fab, and got a great deal in their sales - console, memory card and travel case at a great price. Knocking off one little star due to the length of time the delivery took - but it was a busy time of year, so I get it.
26 december 2024
Review zonder uitnodiging
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