After using the LINGBAO K98 Anime Wireless Mechanical Keyboard for a year now, I can report that this keyboard has proved to be a pleasure to use. I recommend this product because it has USB, Bluetoo... Toon meer
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Ordered a trimui smart pro s. Delivered quick, came with instructions to flash firmware, i did that and it caused the device to not work just a black screen, contacted what geek, they asked for pictur... Toon meer
Bedrijf heeft geantwoord
Smooth sailing. Was a little worried as I got a retroid handheld for cheaper than anywhere else by a significant amount. However, arrived perfect with a free gift, no issues at all.
Bedrijf heeft geantwoord
When returning the keyboard - shocking customer service trying to state parcel not received and to claim via Royal Mail - who have evidence of delivery and this was sent to What Geek. Delayed the proc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
WhatGeek has great things lined up in store for people filled with amazing creativity. All the gadgets offered on our website will have unique designs, colors and features that will allow people to create something of their own. Our team is hard at work to offer items in a variety of different categories besides customizable mechanical keyboards, mouse and other accessories.
Contactgegevens
Hong Kong
- support@whatgeek.com
- whatgeek.com
3,6
Gemiddeld
572 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
ANBERNIC RG35XXSP
ANBERNIC RG35XXSP - A awesome retro console, feels like the original! Great company, kept me up to date on all delivery info etc.. will buy again.
21 februari 2025
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Great little toy
Great little toy, amazing games, all in all very happy.
10 februari 2025
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Great coustemer service dealing with…
Great coustemer service dealing with mistakes
25 februari 2025
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Best place for electronics.
Kept me fully informed during the delivery period, both with tracking and email updates. Everything arrived on time or early and was very well packaged.
25 januari 2025
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Amazing service after broken keyboard
Whatgeek is a really nice keyboard reseller with high quality customer service. My keyboard (Lofree Flow) broke and didn't turn on anymore, and whatgeek provided a solution a few days later!
10/10!
24 februari 2025
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Happy with the order
Product I ordered was exactly as described. Shipping took a couple weeks to arrive but that is expected based on where it was coming from.
14 februari 2025
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Even though my keyboard was broken
Even though my keyboard was broken, they helped me a lot, I thank them.
21 februari 2025
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Lots not clear
As the title suggests, there were a few things not made clear that resulted in what I believe to be a poor service.
I ordered from this website because I didn't want to order a device that shipped from China. At no point during the order process was this made clear.
I opted for free delivery as 10-15 days for the item to arrive was fine. 15 days past, I wondered if they meant 15 working days but the item had not shipped yet.
Just before I attempted to contact their customer services, I got an email explaining that the item had been dispatched. It was only after the item made it to the UK did Amazon give me a delivery date, which was expected 15 days after the item arrived in the UK. The item was then delivered four days later and I got it 21 days after ordering.
The item was in good working order and as described. If I'd known about the item being shipped from China, I would have ordered from somewhere else.
27 januari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer:
Hello!
Thank you for taking the time to give us feedback about your shopping experience.
Regarding the issue you mentioned:
We have communicated with the technical team and will mark the shipping location information more clearly on the order page and checkout process in the future to ensure that customers understand the details before purchasing.
Delivery time delay: We understand your dissatisfaction with the delivery time. Due to uncontrollable factors of international logistics, the delivery time may be extended.
To make up for your inconvenience, we are willing to provide you with additional compensation, such as coupons or priority shipping services.
Your satisfaction is our top priority, and we sincerely hope to have the opportunity to regain your trust.
If you have any further questions or suggestions, please feel free to contact us.
Thank you again for your feedback and wish you a happy life!
Sincerely,
WhatGeek Service Team.
I had a good experience and would order…
I had a good experience and would order again. I was kept informed, had good tracking, timings were fine and the product arrived well-packaged and in perfect condition.
20 februari 2025
Review zonder uitnodiging
Ordered a Miyoo A30 and was happily…
Ordered a Miyoo A30 and was happily looking forward to it arriving. Around 2 weeks after purchase I asked What Geek if it had been dispatched yet and they responded saying it was out of stock and discontinued.
Clearly they were more than happy to have kept my money and never sent the item until I enquired about it.
Avoid company at all costs.
20 februari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer:
Hello!
First of all, thank you very much for taking the time to give us feedback on your shopping experience. We are deeply sorry for the inconvenience you encountered in purchasing Miyoo A30. Your feedback is very important to us, and we have carefully recorded it and will take immediate measures to improve it.
Regarding the issues you mentioned:
Out of stock and discontinuation issues: We are very sorry that we failed to inform you of the out of stock and discontinuation of Miyoo A30 in a timely manner. This is because our inventory management system failed to update in real time, resulting in our failure to discover the out of stock problem immediately after you placed an order. We have thoroughly investigated this issue and are upgrading the system to ensure that customers can be notified more promptly in the future.
Refund processing: We understand your dissatisfaction with the delay in refund. We have arranged a full refund for you, which is expected to arrive within 1-3 working days. Please pay attention to your account information.
In order to make up for your inconvenience, we are willing to provide you with additional compensation, such as coupons or priority shipping services. Your satisfaction is our top priority, and we sincerely hope to have the opportunity to regain your trust.
If you have any further questions or suggestions, please feel free to contact us.
Thank you again for your feedback and have a nice day!
Sincerely,
WhatGeek Service Team.
Amazing
Amazing! I got the cubexx emulator and it's fantastic for travelling and keeping me occupied. Delivered sooner than expected too. I will return as a customer.
18 februari 2025
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Excellent service
I ordered 2 devices from whatgeek.uk and they arrived ahead of the expected date. Whatgeek informed me every step of the way and I couldn't be happier with their service. Will definitely be ordering from them again in the near future. :)
7 februari 2025
Review zonder uitnodiging
DO NOT BUY
Edit: It has been a year and the keys are sticky and it barely works. I spoke too soon on my previous good review. Do not buy.
Original review: Overall very good. I ordered the Ajazz ak820 keyboard and it both feels and looks great. The sound is exactly how I wanted it too.
I would urge customers to email support about tracking your order, as after a week of no updates I contacted them and they gave me a more direct tracking link.
Shipping also takes a very long time but this was disclosed at the time of purchase.
Expect it to arrive closer to the 15 days rather than the 5.
12 februari 2025
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Delivery Times are beyond atrocious
Paid extra for faster delivery since 5 to 15 days delivery seems excessive in this day and age (they fail to tell you that dispatch also takes 11 days, so 26 days in total) only for as soon as it comes to the uk for it to be taken over by Amazon who tells you to wait a further 5 days for your arrival. So if you order anything from here expect to wait well over a month before you can even think of receiving it!!!
16 februari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer,
Hello!
First of all, thank you for taking the time to give us feedback about your shopping experience.
We are very sorry that you experienced a delay in delivery during this purchase, which obviously did not meet your expectations and your need for fast delivery.
We understand that it is reasonable to pay extra for faster delivery, and we apologize for the disappointment in the end. We should provide clearer information on the product page regarding delivery time so that you can make a more informed purchase decision.
We have noticed the problems in the logistics process you mentioned, especially regarding the delivery of goods by Amazon after arriving in the UK. We will communicate with our logistics partners to explore how to optimize this process to reduce delivery time in the future.
To express our apologies and hope to make up for your inconvenience, we would like to provide you with the following compensation:
Refund: We will refund the expedited delivery fee you paid.
Voucher: Provide you with a coupon for your next purchase.
Priority service: We will provide priority handling and delivery services for your future orders.
We sincerely hope to be able to restore your trust in us and look forward to the opportunity to serve you better. If you have any additional questions or need further assistance, please feel free to contact us.
Thank you again for your feedback, which is very important for us to improve our service.
Sincerely，
WhatGeek Service Team.
I was really impressed
I was really impressed, good communication throughout, product arrived quickly and in good condition, would really recommend and would happily purchase from whatgeek again
16 februari 2025
Review zonder uitnodiging
Would avoid, better off going to Amazon and paying a bit extra.
Paid for priority processing says 1 - 3 days on their website. Now on day 5… contacted support no response. The device I ordered is “In stock”, not sure how it takes 5 days to find it and ship it off. I see a lot of others are reporting long delivery times. I think it’s better to Avoid this company.
Edit: Changing my review. The unit came 2 weeks before the date the courier gave on their app. Unit is in good condition and preloaded with JelOS. Wrapped up well for travel.
12 februari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer,
Hello! First of all, we deeply apologize for the unpleasant experience you encountered during this shopping process. We attach great importance to your feedback and are very sorry for the trouble this matter has caused you.
Regarding the priority processing and delayed delivery issues you mentioned, we understand your disappointment and dissatisfaction.
We have been working hard to improve our service processes to ensure that every customer can have a satisfactory shopping experience. We are deeply sorry that our communication and handling methods in this incident did not meet your expectations.
We have noticed the delayed delivery issue you mentioned and are urgently verifying the matter. We will handle the delivery for you as soon as possible and ensure that you receive the priority processing service you deserve.
We promise to ensure that you receive the priority processing service you deserve and ship it to you as soon as possible.
At the same time, we are also willing to provide you with additional compensation to express our apology and gratitude to you. We will contact you to provide a specific compensation plan and ensure that you are satisfied with the final processing result.
What is your order number? So that I can better serve you.
Once again, I apologize for your inconvenience and thank you for your understanding and support.
If you have any further questions or need help, please feel free to contact us.
Have a great day!
Sincerely,
WhatGeek Service Team
Partial Order & Ghosting - Extremely Disappointed with Whatgeek
I placed an order with Whataeek expecting to receive everything I paid for. Unfortunately, when my package arrived, it was clear that several items were missing.
Okay, mistakes can happen, I understand that. However, what's completely unacceptable is their lack of customer service. I've sent multiple emails detailing the missing items and requesting a resolution, but I've received absolutely no response. It's been days now, and they are completely ignoring me. This is incredibly unprofessional and makes me feel completely ripped off. I cannot recommend Whatgeek at all. They shipped a partial order and then vanished when I tried to contact them. Avoid unless you want to risk not getting what you paid for and being ignored if there's an issue.
Update:
This joke of a company has time to respond to TrustPilot reviews but does NOTHING to reply to e-mails.
1 februari 2025
Review zonder uitnodiging
Antwoord van Whatgeek
Dear Customer,
Hello! First of all, we sincerely apologize for the unpleasant experience you encountered during this shopping process. We attach great importance to your feedback and are very sorry for the trouble this incident has caused you.
Regarding the missing items in the order and the customer service issues you mentioned, we understand your disappointment and dissatisfaction. We have been working hard to improve our service processes to ensure that every customer can have a satisfactory shopping experience.
We are deeply sorry that our communication and handling methods in this incident did not meet your expectations.
We have noticed the missing items issue you mentioned and are urgently investigating the matter.
We will reissue the missing items to you as soon as possible and ensure that you receive the full refund or compensation you deserve.
We promise to ensure that you receive the full refund you deserve, including the cost of the missing items and possible shipping costs.
、
We attach great importance to the feedback of every customer, and your opinions will help us continuously improve and enhance the quality of our service. We sincerely hope that you can give us a chance to regain your trust.
Once again, I apologize for your inconvenience and thank you for your understanding and support. If you have any further questions or need help, please feel free to contact us.
Wish you a happy life!
Customer Service Team
Love my anbernic rg40xxv!!
Arrived in great condition! Been loving my Rg40xxv. Really good value for money couldn't recommend WhatGeek more! Thank you!
11 februari 2025
Review zonder uitnodiging
Excellent all around
Excellent communication throughout, really good price for the item I purchased and actually arrived quicker than expected. I’ll definitely be using them again and highly recommend them.
4 februari 2025
Review zonder uitnodiging
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