Whatgeek Reviews 

Great prices, quick delivery and amazing customer service. Thanks!

Ordering experience was fine; product ordered, shipping notification etc. A longer than expected wait but will tolerate that. UK site but shipped out of China (don’t believe any replies about multiple warehouses - it’s coming from China). But then it all goes wrong. Delivery supposedly complete, but no sign of order. Whatgeek response “tracking is delivered” yes but where is the proof of delivery? No answer. So, Amazon Shipping where is my order? After investigating your delivery, due to device issues it appears our driver was not able to record their location at time of delivery and as a result, we're unable to confirm where they delivered to. And supposedly at 22:34pm at times too. Amazon paying well or working them hard to be delivering so late at night. Whatgeek now ghosting, no refund, no product, will now be disputing with card provider to get my money back. Up to you to gamble with ordering with this company, but I won’t be again.

Love my keyboard and keycaps. I ordered switches that were missing from the package but customer service was fantastic and quick to resolve!

Purchased an Anbernic RG35XX plus and at first it was great! A little fiddly when it came to navigating the UI and settings of some of the emulators, but otherwise fine. After a month or so a red line started to appear on the screen.

I contacted Whatgeek and was initially offered a partial refund. I didn’t opt for this option as I’m not going to take a small amount and purchase yet another potentially defective product from them again. So I asked for an exchange.

In response to this request I was told that I need to share videos of the console not working. Which I promptly sent.

My next message from them was an email advising me that I’d need to take it apart and reconnect the screen ribbon to see if this resolves the issue. No guidance on how. No instructions or warnings for how to avoid further damaging it.

Just really passive and unhelpful service.

Update from my initial 5 star review: great product at a great price and received well packaged and was very good informed by delivery tracking. But unfortunately this product came with a Xbox ultimate game pass that was already redeemed??? I was looking forward to 1 month ultimate pass to save me money but this is very dishonest frankly. I won’t be using this shop in the future now.

I bought RG556 from them with a very good price. They shipped it a day after my order and provide with a tracking number. I think it took only one week to arrive in perfect condition. Thank you so much.

good delivery, fantastic product

dont order from them !!!!is not a uk based company !!!!be very carefully.
Never arrived my parcel !

I was worried but the support teams was very helpful and keeper me informed all the way thought my purchase

Ordered the anbernic rg40xx h, great communication when there was a problem with processing, delivery time was very speedy considering distance, after an initial disappointment will use again

Not a bad thing to say - I paid for priority delivery, and my item only took a week to arrive direct from China. Would buy from you guys again.

Read their terms clearly before ordering. They cannot gauge the quality of their products. I purchased a Monka A75 and it had a dead switch and ended up fixing it myself. I was disappointed at first and attempted to dispute, but decided the overall quality of the build was good. They did attempt to offer new switches (not of the same type or tactile) but appreciate the gesture. Overall a solid 3.5 to 4.0 service. Just read and know what you’re getting into.

It took a a week for the keybourd to arrive wich wasn't great boot its the best keybourd I have ever had I'm not over doing it by that

Purchased off whatgeek very quick delivery item exactly as described A+++ i would not hesitate to recommend.

Parcel company (Amazon shipping) delivered to the wrong address, unfortunately they don't know where it was delivered and nor do they care. Whatgeek don't care and neither does PayPal, they all hide behind the fact the courier says it's delivered, no refund, no replacement.

Edit:
Ha! a response in less than 24 hours. Funny how you ignored me for weeks on end when I e-mailed you directly about the problem, put up a one star review and you're all over it.
You've also not bothered to contact me since you posted the apologetic message.

After being recommended Whatgeek by a friend, i was confident to buy from them however i genuinely don’t know how their ratings are so high. I purchased a handheld gaming console and paid extra for priority shipping (all comes from China). After waiting two weeks, I contacted them to ask where it is and was informed it would be delivered the next week. The product never arrived and after I contacted them again (no proactive comms from them throughout the entire experience) they informed me it was out of stock. Thinking this was just unlucky, I ordered another (different) handheld and after contacting them, they said it was out of stock again. I’m still waiting for both refunds, I hope this won’t be an issue however if you are buying from them, be very careful.

i accidentally used the incorrect coupon and they were more than happy to help me with reimbursing me for using the incorrect coupon. amazing customer service & fast. thank you.

Was able to get a replacement for a keyboard that malfunctioned easily through their email service :)

Easy to track delivery time, product came as expected in good packaging. Would definitely order from uk.whatgeek again.

Irresponsible shop! I placed my order on 7 February, didn’t hear anything from them regarding a confirmation email for shipping. Sent a follow-up email on 15 February, no response. I sent them a DM on Instagram, also no response. Finally on 21 February, I get an email from WhatGeek requesting for my details as I had placed an order, with no acknowledgement of my previous emails at all. I replied immediately requesting for a refund as it had been too long already. It is now 26 February and I have yet to receive any response at all from them. Would not recommend this shop at all.