Whatgeek Reviews 

It arrived really quickly. Packaging was good. Everything as described. Saved me the import tax by ordering from a place that had them in stock in the UK.

UPDATE: [48 HOURS LATER] - THEIR PUBLIC REPLY IS A COMPLETE FAKE PR STUNT!

Do not let their polite reply below fool you. They publicly stated: "I have personally escalated your case... they will be in touch with you by the end of the day today." It has now been more than 48 hours since they posted that reply, and I have received ZERO emails, ZERO contact, and ZERO refunds. Their response is nothing but a cheap Public Relations stunt designed to make them look like a responsible company to anyone reading these reviews. Behind the scenes, the reality is exactly the same: absolute silence and endless stalling.

They haven't "escalated" anything, and they certainly haven't processed my $25 SWIFT refund. They are lying in their private support emails, and now they are openly lying in their public Trustpilot replies.

I will keep updating this review to expose their tactics until my money is actually in my bank account. Do your research and avoid this company.

If you are thinking about buying from WhatGeek, pray that your item doesn't arrive defective. If it does, be prepared for a 2-month long nightmare of fake promises and delay tactics.

I received a defective Anbernic controller with a mechanically broken RB button. I contacted their support with video proof on January 12, 2026. First, they insultingly offered to send me "spare parts" so I could repair a brand-new, under-warranty device myself. I refused.

They finally agreed to a $25 compensation refund. Because my original virtual credit card had been permanently closed, my bank instructed me to receive the refund via direct bank transfer (SWIFT). I provided my IBAN on February 1st.

What followed was weeks of blatant lies. They told me they were "urgently verifying," then they blamed the "Chinese New Year holidays," and on February 27th, they literally emailed me: "We guarantee your $25 refund will be processed by next week at the latest." They never sent a single cent.

After stringing me along for nearly two months, they suddenly backtracked and offered to send me a "free" mechanical keyboard instead of my money. I had explicitly warned them—FOUR times—that due to new, extremely strict customs laws in my country (Turkey), receiving ANY physical package from abroad now requires hiring a customs broker and paying hundreds of dollars in import fees. Their "free compensation" would literally cost me a fortune to clear from customs.

They completely ignored my geographical restrictions. It is obvious they just want to avoid paying the international SWIFT transfer fee for the $25 they owe me, so they use bot-like customer service replies to stall until you simply give up.

Do not trust their warranty. Do not trust their refund promises. They are highly unprofessional and will waste your time. Avoid this store at all costs.

I was genuinely impressed with how responsive and willing to help, alongside how reliable their delivery services have been, they're a force to be reckoned with.

UK buyer. I was a little bit worried given the reviews but I received excellent service. My order, an Aoostar AG02, was delivered next day and the price was way better than anywhere else.

Delivery was fast enough, and the product was well sealed.
I bought an Anbernic R406V and so far, so good. Have only used it 2-3 times but I've managed to get video games from various platforms with no problem at all. PS2 games run good, but I've not experienced much

So I bought egpu for a great price for my legion go2 but unfortunately couldn't get it work no matter what not sure if the device was faulty or legion just didnt accept it anyway the price and shipping was top knot but obviously I need to return the item as its not working so the emailing hours total random like 3 am uk time what the hell and email back around 6 am and get nothing till next day. So starting the sending the item back Monday and by Friday I finally get the return address. And now we coming till today 15th Feb I've sent rhem email with tracking and getting email back saying they are shut for the whole week because of some random holiday so that means took a week to get details to return and now need to wait 1 more week before they even look at the thing and then it takes 7-10 days to process a refund what a joke place literally pay 20 quid more form proper buyer like overclockers. What a joke

I was a little surprised to see bad reviews talking about poor customer service because that is the complete opposite from my own experience.
My order came through very quickly and way ahead of schedule which I was delighted with. However an item has been left off my order, which was disappointing. I contacted customer service to inform them of the oversight. Their responses were quick, professional and to the point. They quickly took responsibility for the oversight got the remainder of the order shipped out asap. I was very impressed with how well they dealt with the situation. I believe a company can only truly be judged when things go wrong and this was a perfect example of showing good customer service and making me feel valued. I would definitely order from these guys again.

Worked really well for me. The product was pre order and arrived when predicted. There were really helpful via email in the meantime

So called 30 day no fuss returns non existent, have emailed them, and messaged through website, so far awaiting a reply. Next stop PayPal claim. Received 5 of these, the product was DOA, STALLING STALLING STALLING, prob worst company I’ve EVER dealt with, how do you video a dead keyboard

‘ Hello,

Thanks for you kind contact.

We sincerely apologize for any inconvenience this faulty product may have caused you, and we fully understand your eagerness to resolve the issue—we will not delay.

To verify the product malfunction and smoothly process your claim (replacement or full refund), we need you to provide clear photos of the faulty product and a short test video to demonstrate the problem (e.g., unable to power on, malfunctioning, etc.).

This evidence is crucial for us to confirm the problem and find a solution as quickly as possible.

We promise to take immediate action once we receive the required materials.

Thank you for your understanding.

We wish you all the best!

Sincerely,

WhatGeek Technical Support’

Updated review

Bought a handheld gaming console before Christmas. Delivery never arrived.

Courier had stolen it, delivered though Evri. I sent through multiple emails with evidence from Evri customer service. I explained the problems UK buyers were having with Evri, and they were thankful for the information.

From there I had LONG conversations with WhatGeek, who's customer service are based in China. Their English is excellent, and they initially promised me a refund after believing me and the evidence that I provided.

From there on, it got fairly muddy. The full refund changed to various offers of partial refunds made depending on the outcome of and investigation on their part. This was not great.

After a bad review here and four weeks of back and forth, they delivered pretty quick on a refund.

So to their credit- the original delivery would would have got to me quickly if the parcel wasn't stolen, and they would've got a standard five stars from me. Their emails were also very apologetic for the service and they did seem genuine on that.

It's just became a battle for the refund. I think WhatGeek are a sincere company, but they need to make improvements regarding refunds , as people from the UK expect a certain standard here- no-fuss, and a quick return of funds.

Great service, good solid product and great value. Would definitely use again!

My parcel never arrived. When I contacted the company, they said they would contact the courier (Evri) and advised me to do the same. I contacted Evri and received an email confirming that the parcel was lost, which I forwarded to the company expecting this to initiate a full refund. However, instead of receiving a refund, I have only received what appear to be automated responses. I am still waiting for a refund for the Retro Game Console and its been 2 weeks. Now it is time to open a case via paypal.

Quick delivery and great service. Plenty of updates through transit and I was able to get what I wanted at a reasonable price and quickly.

I ordered an alice80 kit from WHATGEEK August 25th. It got here (Indiana) September 3. Shipments do come from China, so this was a fantastic speed. Customer service was great. They updated me with tracking when I asked in perfect English. Unfortunately, I was shipped a wired only version of the alice80 and it is advertised as 2.4ghz/Bluetooth on the website. I brought this up to customer service, and they offered to send me a wireless version at no cost to me, keeping the old keyboard as well. I was blow away by the level of commitment to the customer. It is not a huge deal to me, and I already have my switches in and lubed and the keycaps I want, so I declined. They offered me a partial refund. I would definitely do business with WHATGEEK again. It is rare to find businesses who are on your side.

Great service, good selection to choose from and my order arrived quickly.

Brilliant hardware at an excellent price.
Tracking the order was a bit tricky but the whatgeek customer service gave me the correct tracking details after I contacted them, and my order arrived in just over a week with free shipping!

I ordered a gaming device from Whatgeek, which arrived on time but unfortunately turned out to be faulty. I contacted their customer service, but the resolution process dragged on for almost two weeks.

Eventually, they offered a refund — but only on the condition that they first receive and inspect the item themselves. I agreed, and they confirmed they would cover the return postage. However, they later stated that postage would only be refunded if they verified the fault, meaning I had to pay another £10 out of pocket.

After returning the item, I heard nothing but repeated excuses for over a month. In the end, I had to escalate the matter through my credit card provider to get any progress.

Very disappointing experience overall. I would strongly recommend avoiding this company.

Order WGUK_29795

Shipping took a while but the tracking was good once it finally started updating. Packaging could have been a little better, but overall I can't complain, I got what I ordered at a good price and it arrived.

Great price for the AULA keyboard and mouse combo but it took 15 days to be delivered, Ordered October 2nd and finally delivered 17th October as it came all the way from China. Tracking app for the delivery was a real struggle to use at times

I received an email from WhatGeek asking me to write a review, so here’s my honest opinion.

I ordered my item on 12th October, and today is 28th October — I still haven’t received it. I contacted WhatGeek last week, and they told me my item was in Mexico, even though I live in the UK. Then, after checking again, the customer advisor said my item had been delivered and even sent me a courier photo — but the address in the photo was not mine. When I pointed this out, they said my item was still on the way to my home and that I would receive it last week.

A week has passed, and I still haven’t received anything. The latest tracking update (from last Friday) shows the item is at a delivery depot, but there have been no further updates since then. I don’t feel comfortable with how this has been handled, so I emailed them yesterday requesting a refund. It’s been over 24 hours, and I still haven’t received a reply.

At this point, I honestly have no idea what this company is doing — I just want my money back.

Update- 1 Nov:

I ended up receiving the product on 30 October. The website stated that a return request must be made within 30 days of the original shipment date (not the date the item is received — funny!). I emailed them requesting a return and refund.

They replied saying they don’t have a warehouse in the UK, and that if I wanted to return the item, I would need to ship it to their warehouse in Shenzhen, China at my own cost — or accept £10 compensation instead.

I then quoted the UK Consumer Contracts Regulations 2013, stating that since they did not specify before purchase that returns must be sent to China, they are required to either provide a UK return address or cover the return shipping cost.

After that, they suddenly provided a return address in Liverpool and asked me to send them the shipping receipt, saying they would reimburse my postage. I packed the item and sent it via Royal Mail Tracked 48 yesterday.

@Whatgeek — my order number is WGUK_32005. I am now waiting for a prioritized full refund and an update within 2 hours, as you offered.