Whatgeek Reviews 

I received an email from WhatGeek asking me to write a review, so here’s my honest opinion.

I ordered my item on 12th October, and today is 28th October — I still haven’t received it. I contacted WhatGeek last week, and they told me my item was in Mexico, even though I live in the UK. Then, after checking again, the customer advisor said my item had been delivered and even sent me a courier photo — but the address in the photo was not mine. When I pointed this out, they said my item was still on the way to my home and that I would receive it last week.

A week has passed, and I still haven’t received anything. The latest tracking update (from last Friday) shows the item is at a delivery depot, but there have been no further updates since then. I don’t feel comfortable with how this has been handled, so I emailed them yesterday requesting a refund. It’s been over 24 hours, and I still haven’t received a reply.

At this point, I honestly have no idea what this company is doing — I just want my money back.

Update- 1 Nov:

I ended up receiving the product on 30 October. The website stated that a return request must be made within 30 days of the original shipment date (not the date the item is received — funny!). I emailed them requesting a return and refund.

They replied saying they don’t have a warehouse in the UK, and that if I wanted to return the item, I would need to ship it to their warehouse in Shenzhen, China at my own cost — or accept £10 compensation instead.

I then quoted the UK Consumer Contracts Regulations 2013, stating that since they did not specify before purchase that returns must be sent to China, they are required to either provide a UK return address or cover the return shipping cost.

After that, they suddenly provided a return address in Liverpool and asked me to send them the shipping receipt, saying they would reimburse my postage. I packed the item and sent it via Royal Mail Tracked 48 yesterday.

@Whatgeek — my order number is WGUK_32005. I am now waiting for a prioritized full refund and an update within 2 hours, as you offered.

First purchase from What Geek. Anbernic RG35xx Pro. Great first experience. Delivery was a couple of days early and I was kept updated with accurate tracking from HK to UK. The device was competitively priced and came with both 64gb and 256gb as cards pre loaded with ROMs. So I was ready to start gaming straight out of the box. All in all I will be buying from What Geek again. Almost forgot to mention the free carry case. Nice little bonus.

*First time order* - Brilliant product, quality & value! However, having worked in design, web, content creation, etc, for almost 30 years. The site, order process & communication, is nothing short of Jurassic! I pride myself on supporting Independent small business, but having paid expedited post (£18.99)! I don't expect to hear, apologies, due to my order, 'not being processed correctly', to chase my order progress, or for them to arrive 'Weeks' later, from China, via Bahrain, via East Yorkshire... Not the 3-5 working days, I had paid for! Frustrating not to be finishing on a positive. Divisive review, possibly 'would' order again, if Whatgeek reimburse my extortionate postage charge!? Pls + soz + thanks, I think.

Ordered a controller on the 6th of October 2025 nine days later (at time of writing) no update on my purchase or replies from the company despite multiple attempts made to contact them.

In the end I’ve had to go through PayPal to try and get my money back as they still didn’t reply to the original complaint made via PayPal so I’d simply just avoid this site and use a more reputable seller.

Item dispatched quickly, took a few days for the tracker to update, but it did update eventually and tracked parcels journey. Was not immediately clear due to UK tag in the website that it was coming from china, but not a huge problem unless you want the item quickly. Item arrived as described, works perfectly, good build quality, and I'm really happy with the product!

Second purchase from these guys, first time was an Anbernic 34xxsp, and this time a GPD Win Max 2 2025. Fast shipping, great price, and really good tracking. 10/10 will buy from them again.

Great price, exactly as described, long delivery but that was known, tracking was kept up to date. Would recommend if time isn't an issue

Scam, scam, scam. Avoid like the plague.

Bought a keyboard from its UK based website. Cancelled 2 hours later through email upon realising that this was a non-UK based shop.

My directive: "Please may the order be cancelled as soon as possible so the refund can take place in due course as well"

I was asked if I still wanted to keep the order before it was shipped (3 days after my initial request even with my clear directive above). It was sent without hearing back from me - and subsequently no attempt at intercepting DHL parcel (spoke to DHL Express - fantastic customer service who confirmed the item had not been shipped until the day after WhatGeek had said and no interception had been attempted even though it was still easily interceptable at that point).

Unethical business, a pitiful attempt at £10 compensation to ensure I keep the order. Avoid, avoid, avoid.

I will not be accepting item and look to initiate recourse with relevant authorities in the coming days

Amazing price on a gamepad that was selling on every other UK retailer for well over twice as much.

Shipping was from China but received full tracking every step of the way and it arrived in less than a week, in perfect condition boxed as a full uk retail item with all the expected accessories coupons etc.

Ordered a Redragon Cyrus Pro keyboard, PIWIJOY Cotton Cloud Pad Keyboard Wrist Rest, ACGAM Color Matching Custom Coiled Aviator Cable USB-C Yellow.

Brilliant products, super happy with the quality and delivery. Will be looking forward to more to complete my setup.

Absolute scammers,
Posted out and inferior item at an inflated cost, ignoring any attempt at rectifying the situation.
DONT BUY FROM THIS SITE.
Lot of the good reviews they have are ai and bots.

I purchased a RG557. I used PayPal to pay to play it safe alive never used this site before and was in 2 minds.
Took about 6 days before it was actually dispatched, in that time I felt so anxious whether it was a scam or something gone wrong as I've seen a few have apparent issues... well 6 days later it was dispatched. I did pay extra for faster delivery to make myself feel at ease more... tracking was great, once in UK it was with DHL and I updated it to divert to a collection as I wouldn't be in and needed to be signed for... I collected it fine. Over took near 2 weeks to arrive, Came great, I love it. My only downside is the supplied games weren't good enough IMO but I am in the process of sorting that to my liking. Would recommend this site, no issues for me and good quality product... I have sadly scuffed top when it slipped out of my hands at work which is very sad 😔
Great site, great product.

I ordered the Anbernic RG35XxPro and I’ve had it for a week now, I’m really enjoying it. It took about 8 days to come but the tracking was good. It’s running well, I replaced the SD cards as a lot of people online suggested but I used it for a couple days with the stock cards with no issue.

It’s slightly smaller than I was expecting but still comfortable. Screen looks great. Buttons are a bit clicky but I’m sure they’ll break in. Very happy so far!

Terrible experience, bought a product, it was faulty, tried to send it back, not interested, they have no warranty or returns from the UK. They have a great system to get around this, they say that you can send it back then they refuse delivery so you never get a refund. Not worth the risk. Avoid.

Item worked for 2 weeks then became faulty. Customer service is terrible, been speaking to them for 6 weeks to rectify. Initially stated they would send me a replacement but had to keep chasing with them asking me to do troubleshooting I had already said I had done. Now having to return the product to China to get a refund which will take another few weeks. Terrible service and would not recommend.

Update: I am now being sent a replacement with customer service being much better and replying to emails quickly and arranging for a replacement to be sent out.

I will update again with progress.

Fine company but certainly misleading. States on website they have UK stock. But order was shipped directly from China and therefore had long wait times, much longer than their stated delivery window

Order [#WH00241485]

When purchasing it said NOTHING about an extra fee when living on a island I would very much like my money back but from these reviews i highly doubt I will get any kind of anything out of this I am very disappointed and will continue to be looking for ways to get my money back

Good, I had no problems with them

Delivery was really quick, quicker than expected. Very smooth transaction and the handheld was exactly as described. I was very impressed with it.

I have used WhatGeek a few times and have had positive experiences dealing with them. Last order had an issue and the Customer Service has been really good. Emails have been answered quickly and a solution was agreed on. I will definitely be using again.