Whatgeek Reviews 

UK buyer here.
Competitive pricing. For me, also had no import tax or hidden fees on arrival. Long delivery as it ships from China, despite the "UK" suggesting URL. I see that others from the UK have had issues, so it could well be a stroke of luck that I've had a relatively painless experience. Tracking kept me up to speed along the way.

I love everything about this keyboard:
- The slim profile
- The 84-key layout
- The volume knob
- The connection to multiple devices
- And of course - the sound of the switches is absolutely amazing!
Perfect for both work and gaming! I genuinely hope the quality holds strong for years to come!

UPDATE Thank you to Whatgeek for helping me with my R36s issue. Great customer service

I recently bought a very expensive gpd mini 2025 machine from Whatgeek but because I had accidentally bought the wrong one I had to request the cancellation of the order and ask for a refund. I contact support and they were able to help me. They replied to all emails and were very helpful.

And I have to add that I send a lot of emails with questions and they replied to all very politely.

The refund took 5 working days to arrive but it arrived without issues. So please keep that in mind, it is normal to take a bit longer than UK based companies.

They are honest and trustworthy and reading from the rest reviews here, they are trying to improve their customer service.

Overall I had a very good experience and will buy from them again!

I've previously ordered from this company a few times and had a great service, however this was the first occasion ordering an item over £400.
I had to chase and contact numerous times to try and resolve. Requests to cancel and refund the order was ignored. Eventually had to get PayPal involved after a month of chasing my item. Company agreed to resend the item immediately along with issuing £40 compensation. The compensation never happened, however I did finally receive my item.
Very disappointed with the service and looking at other reviews, it seems they have a history of promising refunds etc that never happens. Just glad I used PayPal and eventually got my item.

Update: This morning (10/07/25) I received a confirmation email from PayPal to advise that the £40 refund has been issued. I appreciate this being resolved.

I bought a AOOSTAR AG02 Egpu caddy. Whenever i plug it into my PC is blue screens or the Egpu spins up for 30 seconds then switches off. I contacted them they said they would like to give me a partial refund to have it repaired. I've told them i would like to return it for a full refund. I will update when concluded. Update to this. They have now asked me to return to China at my expense but not to use a western courier. The only Chinese courier i can find is China post and they want £57 to return it and it won't arrive for 20 days. I've reported them to my credit card company. Edit i have just received another email saying i can use Royal mail. The cost is nearly £100. My order number is WGUK_27229 and despite the message from What Geek they still have not arranged a collection or discussed a refund. Final update. Email from the customer services. I can't afford the £100 to send back an item worth £150. Hopefully American express can sort it. Please don't buy from these lot. Lets hope they go out of business.
Dear customer,

Thank you for your letter.

We are very sorry for the inconvenience.

However, we do not provide return prepaid label service at the moment.

You need to send it back to our warehouse by yourself, and we will arrange a refund for you.

If you have any questions, please feel free to contact me.

Ordered a controller from this company. Mainly to use with my switch 2 as the Nintendo pro controller is very expensive. The quality is outstanding. The price was great sbd it was delivered promptly.

A Huge Thank You to the Amazing Team at Whatgeek
I just wanted to take a moment to sincerely thank the incredible team at Whatgeek for their outstanding customer service. From start to finish, every interaction was handled with professionalism, kindness, and genuine care.

It’s rare these days to come across a company that goes above and beyond like this. Fast responses, clear communication, and a true willingness to help — you made the whole experience smooth and stress-free.

I’m truly impressed and grateful. I’ll definitely be recommending you to others and look forward to doing business with you again in the future.
Wishing your team continued success and all the best! 💙🙏

Ordered the anbernic RG40XXV and it's superb. Build quality is great and the LCD screen means the colours are crisp with no game lag. The game catalogue is huge (16000 games!!!) I was interested in only PS1 and SNES but have discovered so many great games for mega drive and Gameboy. Delivery was good and I was informed at each stage. Have already recommended and will be purchasing more from this company.

I ordered an Anbernic 556 handheld gaming console with 2 controllers all arrived by the earliest delivery date stated, all intact and as described the console is a brilliant games console easy to use and to add other games to I would recommend this site and console to anyone and everyone.

I was informed this would ship from UK stock. It didn’t—it came from China. I try to avoid buying direct from China and wouldn’t have ordered if they’d been clear. WhatGeek charges more than other sellers but gives you the same slow delivery and no local support. You get the worst of both worlds. Avoid.

The. Company has been excellent so far. The keyboard was so cool,I immediately had to buy another. If the company developed Mac drivers, I'd give it 6 stars!

Absolutely terrible experience.
I purchased an item which was to be shipped to the UK with free shipping advertised. The next day or two later I received an email that they cannot ship the item because they priced it wrong and expected me to pay and additional 100 pound shipping charge.

I followed up many times seeking a refund and I ended up having to raise a case with PayPal.

Avoid!!!

Shipping chain is excruciatingly long. Ordered a keyboard over two weeks ago. It did not even get on a plane to leave china for 10 days. Now it's been stuck at the US Airport for another 5 days. The expected delivery date has now been pushed later and later, it's now over a month after my order date. I don't even have the product yet but based on this I am unlikely to purchase again.

Ordered a Retroid Pocket 5, arrived under 2x weeks, been using it for over a month and it's living up to expectations.

I have a couple of friends that are looking to purchase one too.

No import charges and delivery was free.

Worth every penny!

Great tech Great prices

This is the second time I've used whatgeek UK and both times I've been satisfied with my purchases. I found the prices are cheaper than AliExpress etc and the last delivery came super fast.

The item ordered was delivered within 2 weeks and also tracking was spot on, BUT,
1. The items are not in the UK, they all come from China.
2. I could of order the item myself from China and it would of been cheaper than from this company.
3. I think they need to make it more obvious that the item isn't in the UK, if I had known it was coming from China, I wouldn't of bothered personally.

Please don't use this company, price was good and we had no trouble getting the item delivered however if anything goes wrong and you need to return they will insist you sent it back to China (notably they asked us to falsely declare it's value at $17 and we had to pay for the return ourselves).

They are not a UK business and we have had all sorts of problems returning an item. The item is now stuck in customs and it is very stressful. We have done everything they ask (bar the false declaration!)

I doubt we'll see the expensive item again , save yourself the stress,

Superb service, very fast delivery, extremely well packed. The price was exceptionally good. I ordered the Retroid Pocket 5 and came with a free official case. This is a stunning handheld and you would have to spend double the amount to get anything that would be as close to this with the power, amazing battery life and a truly gorgeous screen. You would be hard pushed to buy from a better retailer in the UK. I will be buying from them again. Highly recommended

Item arrived and was not quiet as advertised. Multi display via USB4 does not work, asked for refund, but I had to pay carriage (this is against UK distance selling laws)
They then told me I had to send it to Chine, to declare it a keyboard at a value of $7. in doing so I can only insure the £800 item for £6. REALLY STAY CLEAR OF THESE CON ARTISTS. PayPal proving to be terrible with this as well so dont think they have your back they dont.