Whatgeek Reviews 

Good keyboard took long to come though and wire was faulty but nice keyboard

Purchased an Ajazz QS87 keyboard. It is missing one of the Ctrl key caps, which has a duplicate Win key cap in its place. The LCD screen will not work despite following manufacturer's instructions. Manual says that you need to turn a knob to access menu on screen but the keyboard doesn't actually have a knob! Contacted this bunch explaining the problem and they ask us to provide a video or photos. Provided photos to which they then asked us to factory reset keyboard. Which we did but this didn't resolve any of the problems (least of all the incorrect key cap!). Was then asked to provide more photos, which we did. Was then asked to provide a video at which point we asked if they planned to do anything to help us. Was sent an email on 15/05 promising a replacement would arrive with us within 2 to 7 days and we have heard nothing since. No replacement has arrived. We will not spend any further money with this company and we would suggest anybody considering using them avoid them.

Edit 10/06/25: As you can see the Seller has responded to my review 5 days ago. However, I can confirm I have received no tracking number of a replacement keyboard shipment, no one has emailed me to help with the screen issue and I have not received a 15% refund back onto my card.

I purchased an Anbernic RG557 from WhstGeek. The console came in quick time (it was at the quick end of the date range supplied) and I was able to track it along the way.

The console was as advertised and was cheaper than other sites.

This is the second time I have used them and will happily use them again.

I'm astonished at the quality of the console. Tremendous amount to choose from, screen quality magnificent, a pure nostalgia trip. Ace games also which I never played back in the day. Genuinely over the moon with it

Placed an order for 1 device, immediately realised I wanted a different device. Contacted them via email requesting the swap and they said sure it'll be no problem. Confirmed the swap. My order was swapped from priority processing into normal processing which I considered fair because they had to do extra leg work to amend my order.

I received no updates for over a week, and contacted them seeking an update, and received an email after a few days saying that my device would be shipped in 5-8 business days I waited 10 business days and got in touch with them, and they said it would be shipped shortly and apologised for the inconvenience, offering me a £5 discount for the delay (this discount never materialised).

Once the package finally arrived over a month after placing my order, it was the wrong device. They had just sent the one I initially ordered, no effort to swap as discussed. Would not recommend purchasing from them unless you have no other option.

UPDATE: I have been instructed by their customer service that I should commit fraud in my customs declaration for the return item, and that I will be liable for the customs charges for returning the incorrect item that they sent me in error. Absolutely pitiful.

Unedited returns instructions: "Return Instructions: Please indicate your order number on the outside of the return package. 1) Return the item with the original box, cable, and charger. 2) Use a local shipping provider to ship the item back to us (do not use EMS, DHL, UPS, or FedEx). 3) Carefully wrap the item with bubble wrap to ensure it does not get damaged during shipping. 4) Declare the item as "Keyboard" and declare the item value as $17.5) Send us the tracking number (we will notify you when the package arrives). Please note: During return shipping, the customer is responsible for any customs fees, duties, or tariffs during the return trip to our warehouse. In these cases, we will deduct the customs duties from the refund amount you authorize."

DO NOT BUY FROM WHATGEEK

Update from their reply:

They have not reached out to me, I remain in possession of the wrong product and without my money.

Really happy with the service and the price. As others have said it takes a few days to get to you but the tracking keeps you informed as it goes. Nicely packaged and arrived intact. Really happy and I would certainly use WhatGeek again.

Perfect experience, not sure why people keep complaining the site is not in the UK, the UK in the web address merely refers to the price in sterling and the free shipping they offer. As the product comes from China, it took 10 days to arrive, but the tracker was spot on, updating the customer on where it is on a daily basis. Amazon ended up delivering it using their usual tracker. The product itself (RG40XXV) is absolutely amazing, good quality, as described. The free pouch was a pleasant extra. I will definitely use them again. Thanks.

Absolutely over the moon with the quality of the product and price. I cant put it down. I'm like a kid in the candy shop with all these games. Awesome device.

I ordered a new onexfly f1 pro the newest and latest edition and I’m from the uk so was very worried about the shipping process and everything after reading some pretty bad reviews but honestly it was here in just over a week no problems or hassles I couldn’t recommend these guys enough from the great communication to fast processing and shipping and after the sale and discount coupons I got a 2tb 32gb hx370 for less than a 1000

Trimui Smart Pro 256 GB. Item as described! Took 14 days from ordering to deliver to my door. If you happy to wait couple of weeks then this is by far the the most competitive prices you will find. Since its coming from china so expect to wait, they already mentioned when ordering that it can take upto 15 days. The only suggestion is maybe they improve their delivery times somehow.

I placed the order on the 15th with the additional fee for priority shipping. Not a single thing happened until the 19th after which I emailed to see why is the item not shipped yet. I get an email back saying that it’s ready to go now and will take between 5-15 days to get… so if I never emailed, how long would the “priority” shipping take?

When you choose the shipping you have the option that says 5-15 days which is free then you pay for priority shipping which you’d think it’s faster but no ofc not. They replied back saying “priority shipping means yours gets sorted first, after which you wait 5-15 days”

What?😅 Not sure what to even expect at this point but one thing is certain. Will never use them again. Will never recommend.

Shameful

I stupidly thought UK WhatGeek was a UK website - my fault for not checking.
The item I ordered took 3 weeks to arrive, but finally it did.
Throughout the wait time, customer service replied to each of my complaints and moans patiently and tried to assist as best they could.
Would I use them again? Yes, probably, maybe? However now I know how long the delivery process is and where they are based so I wouldn't feel like I was being cheated. Buying a reasonably expensive item and then waiting 3 weeks wasnt a good experience. I do feel the company are trying to catch buyers out with their UK website name but I should have checked.

The products are great, and such fantastic value for your money, especially when compared to the likes of Amazon, and delivery was fast considering orders are shipped from China. Overall, shopping with WhatGeek was an enjoyable experience, and I will certainly purchase from them again. Therefore, I do highly recommend them to friends and family.

UPDATE (14 May 2025):
After WhatGeek publicly responded to my review and promised a full refund, I contacted their support team and provided my order number as requested.
Unfortunately, their private responses contradicted their public statement. Despite their written commitment, they have repeatedly refused to provide or confirm a full refund, instead offering symbolic compensation.

It appears their Trustpilot reply was made for public image rather than genuine customer support, which is disappointing.

Disappointing Experience – Refund Request Ignored. I placed an order with WhatGeek on April 28, and it was shipped on May 6. However, the package was returned to the sender before it ever arrived in the UK. I contacted customer service and clearly requested a refund, not a replacement shipment.
Despite this, WhatGeek sent another package without my consent, completely ignoring my request. I followed up multiple times via chat and email, but they still have not processed my refund or provided a proper resolution.
If the refund is not issued promptly, I will have no choice but to initiate a chargeback through my payment provider, as the original order never reached me and I did not agree to a second shipment.
Very disappointing experience – poor customer service and no respect for the customer’s rights. I do not recommend ordering from this site.

Extremely poor service. Customer service challenging and I have been waiting for a refund for more than 2 weeks. My product was out of stock but I had to chase where it was. The site says co.uk but not a UK store and they are struggling to reply to my emails. Have had to raise a PayPal dispute. Hoping to still get my money back. Would not recommend.
Ordered 11th April. No product no refund yet.

If someone thinks that this store is from the UK, they are wrong. They only have UK in their name. I bought the console 7 days ago and they haven't even sent it yet. And I don't even know how much longer I will have to wait. I do not recommend

Paid for expedited shopping and under the impression the package would arrive in 2-5 business days like their site says.

It did not. The company used the .UK site as a marketing ploy. All they're really doing is drop shipping items from china.

Product purchased was expected and works well, no complaints there. Be aware however; their stock resides in China so you will have a 2 week wait on delivery despite this being a UK company.

Excellent service from Whatgeek UK
My anbernic r556 arrived before delivery stated excellent service 👍

Whatgeek UK where excellent at every turn. They sent the item earlier than expected, it was received earlier than expected and the price was on par with other places that sell these retro devices. It works brilliantly - all games installed on the memory card work and run with no lag. Fantastic product and excellent service.