Whistl UK Ltd Reviews 

Awful service, poor communication. You don't know when the product is going to be delivered, no updates and even when I was home, heard knocking and rushed to open door, I only saw the delivery guy leaving in their car. 3 unsuccessful attempts to deliver despite being at home. Nobody called, nobody rang the bell. I called customer service and they cannot reschedule delivery, they can't send it to collection point, they can't leave it with neighbour and they can only leave it unattended in front of my home. When questioned, they said they've escalated this. Meanwhile no money, no product, no solution. Awful

really engaged agents, lots of good ideas, more automation needed and reporting improvements

Pull out. Irresponsible and corrupt

Every time Whistl is involved in a delivery it results in an extra two days being added on to the delivery time. This time appears to be taken up by a parcel 'travelling through their system', then being handed over to a courier for delivery, usually Royal Mail. Then the usual Royal Mail delivery time is added on so it ends up taking over a week instead of 2 to 3 days. Plants delivered where Whistl was involved have been in a poor condition when they've actually arrived. This time a delivery from Music Magpie has been delayed by Whistl's involvement. What are they actually for?

Letters dated 27th April received on 12th May!! How does it take 11 business days to deliver a letter? Useless

Ordered CD from music magpie on amazon.
Ordered on 20th April 2026, it's now 9th May 2026, NO CD.
Checked tracking, last entry was on 23rd April 2026 @08.48, package transferred to another carrier for delivery, what the hell! That's 19 days ago, an no update from anyone about it.
There should be a no star facility.

Whistl have always had a very good understanding of our business requirements and have always helped find solutions to any issues arising day to day.

Hopeless tracking - per Whistl not sent yet. Actually has been delivered. Rather than post a useless reply here, work on getting the tracking system right.

First time they have delivered to me and I hope my package are delivered by them again I couldn’t fault them

Parcel received by Whistl, processed, handed over to someone, and never arrived.

I buy a lot off Music Magpie through Ebay and they are brilliant. Unfortunately, they use Whistl, who have got so slow. All my deliveries from Music Magpie have been delayed recently because Whistl are now taking ages to hand the items over to Royal Mail. A DVD I'd ordered was supposed to be delivered to me by Monday 20th. Whistl only bothered to hand it over to Royal Mail today, Wednesday 22nd. Totally useless.

I have had a very helpful delivery guy who had delivered to me a few times, always polite and handled my parcels with care, always used my doorbell and knocked on the door as well as giving me time to answer it which is more than I can say for other delivery companies keep it up whistle 5 star service thank you.

Yeah nice one orded 2 games with next day delivery and its now been 4 days telling me thats its been handed to royal mail but no its sat in their depo can tell why they have 1 stars overall because they are all useless plebs

I am writing to express my significant dissatisfaction with the services I have recently received. The quality of work provided did not meet the expected standards, leading to considerable inconvenience. Furthermore, the recent warehouse development in Warrington has proven to be deeply disappointing. I trust you will address these concerns promptly and thoroughly. This experience has unfortunately impacted my perception of your company's operational efficiency. #CustomerService #ServiceFail #Dissatisfaction

I ordered 4 packets of seeds from Mr Fothergills because I couldn't find any in the shops. I imagine they are in an envelope. I've been tracking my order, it's been sitting at the delivery depot since 6.31am on Thursday April 16th. That's 48 hours and no sign of anything happening. No idea when they will be delivered or who will deliver them. Definitely won't order from Mr Fothergills again.

It seems many ebay sellers are using whistl to deal with their sales deliveries. This is delaying receiving the items. I'm waiting for several ebay purchases which state whistl is tracking the parcel, but there is no tracking & all my ebay purchases using whistl are delayed/haven't arrived. I'm gonna stop buying fro ebay if sellers use whitsl to delay me getting what I buy! Terrible.

Absolutely waste of space this company, ordered something through amazon, when I checked delivery tracking i noticed these were being used and have never heard of them...using the tracking number it comes up that my item has been at the depo since 8th April no other update! Its 16th now and there is no live chat or email to contact them! Why do companies use these? Surely they lose money because now I'm applying for a refund

Waiting on a parcel that was dispatched on 6th April, collected on the 8th then nothing. Now the 15th still not scanned, UK to UK delivery. Didn't think anyone could be as bad as Evrie but here we are. Tracking on their site is non existant and website looks cheap.
Should be 0 stars have had to contact seller to complain. Avoid at all costs.👎

Actively ruining lives and countryside with their warehouses and dirty tactics! Shame on this dirty company that only cares for profits, ruining the lives of the people in the process. Taking our limited amounts of countryside and destroying our natural spaces. Causing flooding and noise pollution.

The world is a worse place, thanks to this company.

Poor service. Also shameful that they're supporting the storage units in Wigan by moving in there.