You think you are untouchable because you're 'so big' but your name is tarnished. And to the "lower workers", as you call them, don't work for this disgusting enterprise, leave a sinking ship. HORRIB... Toon meer
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I regularly buy from an online media retailer who, for the most part, uses Whistl who then hand it over to Royal Mail for delivery. I cannot get my head around why they continue to do this as it mus... Toon meer
Absolutely disgusting company.. I bought 2 items together from Ebay almost 2 weeks ago and I'm STILL waiting. I have nothing to go on apart from "Handed over to Royal Mail" How the hell do I now check... Toon meer
Bedrijf heeft geantwoord
Absolutely awful experience with this company. Coupled with the Astley Warehouse saga, I’m now making every effort to ensure I don’t use them or any company associated with them. No idea how the CEO s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.
Contactgegevens
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, Verenigd Koninkrijk
- 01628 703 697
- moreinfo@whistl.co.uk
- whistl.co.uk
1,2
Zeer slecht
1K reviews
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Heeft 29% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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TERRIBLE SERVICE
You think you are untouchable because you're 'so big' but your name is tarnished. And to the "lower workers", as you call them, don't work for this disgusting enterprise, leave a sinking ship. HORRIBLE COMPANY. There is literally nothing good to say about it. I will never see my delivery.
6 juni 2026
Review zonder uitnodiging
Absolutely disgusting company.
Absolutely disgusting company.. I bought 2 items together from Ebay almost 2 weeks ago and I'm STILL waiting. I have nothing to go on apart from "Handed over to Royal Mail" How the hell do I now check? Do they even have a tracking number for Royal Mail? Royal Mail take 3 days max from ebay so why even use this shady company? Avoid!!
15 oktober 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
We're very sorry to read about your experience and understand how frustrating it is to be waiting for an order with limited tracking information available.
To clarify, Whistl's role is to facilitate the dispatch of parcels into the retailer's chosen delivery network, in this case Royal Mail, after which tracking and delivery updates are managed by the final-mile carrier, unless an untracked service has been selected by the sender.
The sender should provide you with the tracking number for your delivery via their dispatch confirmation, which will relate to the final delivery provider directly.
As the parcel has already been handed over to the carrier, it should now be within their network, as we scan parcels onto the trailers before they are dispatched onward. Unfortunately, this can mean, our ability to provide further updates following can be limited.
However, if you would like to provide your tracking number or order reference, we would be happy to look into this for you and provide any further clarification available from our side.
Should rename themselves 'Useless'
Pointless company - basically parasites whose (unstated) purpose is to delay the delivery of your parcel.
Now give me some useless feedback...
13 oktober 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We're sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
We would like to reassure you that there is no intention for Whistl to deliberately delay any shipments processed through our network on behalf of retailers. The collection, processing and dispatch stages that Whistl carries out form part of the overall service selected by the retailer, and the time required for these activities is built into the service timeframe quoted to customers rather than being additional to the delivery timescale.
While delays can occasionally occur due to operational factors, we work closely with our delivery partners to identify and resolve any issues as quickly as possible in order to minimise any impact to shipments moving through the network.
It's also worth noting that Whistl's services are primarily designed to support retailers through collection services, parcel management solutions and access to multiple delivery networks. We understand that the role we play in the delivery process can sometimes be misunderstood by consumers awaiting a parcel, and that the benefits our services provide to retailers may not always be immediately apparent from a recipient's perspective.
If your review relates to a recent parcel you have been expecting, we would be happy to take a further look. While the information available to us may be limited depending on the stage of the journey, if you can provide the tracking number we will do our best to review the shipment and provide any clarification we can.
Might as well Whistl for your parcel.
I regularly buy from an online media retailer who, for the most part, uses Whistl who then hand it over to Royal Mail for delivery.
I cannot get my head around why they continue to do this as it must be obvious by now that Whistl are totally useless.
At least it is to us that have to put up with it.
10 oktober 2026
Review zonder uitnodiging
Poor service
Poor service; packages are always stuck in the warehouse with poor support, and they have no care, compassion, or thought for anyone who is impacted by their operations.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We're sorry to hear that you've been disappointed with the service and support you've received.
To clarify, while operational delays can occasionally occur, parcels are rarely held within the Whistl network for any significant period. In most cases, shipments are processed and dispatched into the selected delivery network in line with scheduled collections, and where a holdover does occur, it would typically be no more than 24 hours depending on collection timings and operational requirements.
Whistl's role is to facilitate the collection and onward dispatch of parcels on behalf of retailers. We work with a number of different domestic and international delivery providers, all of whom operate their own processes, tracking systems, and delivery networks. As a result, we cannot speak on behalf of every carrier or comment on the specific operational practices once a parcel has been handed over to the delivery service selected for the shipment.
We appreciate that delays and a lack of visibility can be frustrating for recipients. As our services are primarily provided to retailers rather than consumers, we always recommend contacting the retailer from whom you made your purchase regarding delivery concerns, as they are best placed to liaise directly with the delivery carrier and investigate any issues on your behalf.
PATHETIC!
PATHETIC - AVOID LIKE THE PLAGUE. As a receiver the customer service was disgacefully poor - Tracking stopped once collected for 11 days - advice on website says to use chat service if ths happens but provides no link to the chat service. The only way I found the chat service was to provide negative feedback on the site and it popped up - this only provided useless AI responses that pointed me back to the useless website. Would have been less frustrated if it had just said "Bad Luck - we have no idea where your package is". At least that would not have got my blood pressure up.
Whistl have kinfly replied to this review below, so perhaps they care a bit. However from both a receiver and sender's perspective in my instance it does not change a thing. In my case the excellent sender refunded my payment on the grounds that Whistls failure to get tracking updates led us to both believe my item was lost. If Whistl fronts the delivery companies the responsibility for delivery and communication rests with Whistl. It is the Whistl tracking number that is given to the sender not the delivery carriers. Incidentalky my package has since arrived and now I will go and pay the seller the refund. All because the failure to get tracking updates or provide assistance for a package received by Whistl (not some 3rd party carrier).
10 oktober 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review, Craig.
We're sorry to hear about the frustration you've experienced and appreciate you taking the time to share your feedback.
To clarify, Whistl is not a delivery carrier. Our role is to facilitate the initial collection and dispatch of parcels into the delivery network selected by the retailer. We do not carry out the final mile delivery to consumers, and therefore any subsequent tracking scans and delivery updates are the responsibility of the delivery courier handling the parcel.
As our services are primarily provided to sending retailers rather than consumers, our visibility of a parcel's journey is often limited once it has been handed into the chosen delivery network. For this reason, we advise on our website that customers contact the retailer from whom they made their purchase for any delivery enquiries. The retailer is best placed to investigate with the delivery carrier directly and obtain further information on the status of the shipment.
We appreciate your comments regarding the accessibility of our support channels and tracking information, and we're sorry that your experience left you feeling unsupported. Your feedback will be taken on board as we continue to review and improve our signposting and customer guidance, helping to ensure consumers can access the most appropriate support channels and obtain the information they need from those best placed to assist.
The parcel that never arrived
I had ordered some books from 'Equipping the Church' in the UK to be delivered to Denmark. The books were sent through Whistl and I got the tracking details from the seller. My first red flag was when it showed that it had left customs on 24th August. Normally, when I order something from outside the EU, I get a mail or message regarding customs duty. So I was a bit surprised and contacted the seller again to enquire if by any slim chance the customs charges were also included. It wasn't. Anyway, after that the parcel was either 'in transit' or 'at depot' till 5th September when it suddenly said that the parcel was 'delivered' despite me not receiving anything. And the status changed the next day to 'return to sender'. And the seller had received the information that they had attempted to deliver the parcel to me, I wasn't available and I never collected the parcel from the collection center. I was checking my mail (including spam folders), text messages and post box daily and I did not receive any information about where to collect the parcel from. The parcel still hasn't reached back to the seller as of today (October 3rd).. The seller sent a replacement parcel with UPS and I received it in a week and yes, I actually had to pay customs this time. The fact that they claim that the parcel automatically cleared customs makes me suspect that the whole tracking information is false and that it never entered Denmark. I would give it a minus 10 rating if possible. Horrible service and unreliable tracking information.
5 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review, Diana.
We're sorry to hear about your experience and appreciate the frustration caused by the tracking updates you received.
To clarify, Whistl does not carry out the final delivery of parcels. Our role is to facilitate the dispatch of shipments into the chosen delivery network on behalf of the sender from the UK. As such, delivery attempts, customs processes, tracking events following handover, and any decisions made in transit are the responsibility of the destination delivery courier.
As our visibility can be limited once a parcel has been handed to the delivery network, we would always recommend raising delivery concerns with the retailer you purchased from, as they are best placed to investigate with the delivery provider. However, if you would like to provide your tracking number, we'd be happy to review the shipment, confirm the delivery service used in this instance, and clarify any additional information available to us.
Terrible company and disgusting what…
Terrible company and disgusting what they have done to the residents of Astley with that enormous warehouse on people’s doorsteps.
29 september 2026
Review zonder uitnodiging
Absolutely useless
Absolutely useless. Thay have stated on there Web page my item has been collected then it was out for delivery and now on there tracking page it just says collected.. No help option. No contact option
28 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review. We're sorry to hear about the frustration and confusion caused by the tracking updates you've received.
To clarify, Whistl is not a delivery carrier. Our role is to collect, process and dispatch parcels before they are handed to the selected final-mile delivery network. As a result, tracking information can sometimes vary depending on updates received from the delivery service itself.
Typically, for any delivery-related issues, we would recommend contacting the retailer from whom you purchased the item, as they are best placed to assist as the information available to us may be limited following handover to the delivery network.
However, if you would like to respond with your tracking number, we'd be happy to check our records, confirm which delivery service is handling your parcel, and provide any additional information available to us.
Thank you for bringing this to our attention, and we look forward to assisting further.
GDPR BREACH
They are now emailing pretending to be from the council. Awful company. I am sending everything back that I receive from them. Keep removing my posts and I'll keep posting.
28 september 2026
Review zonder uitnodiging
Rude staff and poor service
Rude staff and poor service to even begin with. I'd advise you to pay any other company to deliver your parcels.
27 juni 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review. We're sorry to hear that you were unhappy with your experience.
We strive to provide a professional and helpful service and are disappointed to learn that this was not reflected in your interaction with us. As Whistl is responsible for the collection, processing and dispatch of parcels rather than final delivery, we would welcome the opportunity to better understand the circumstances behind your feedback.
If you could provide your tracking number or further details, we would be happy to investigate and respond accordingly.
Frequent late deliveries
Frequent late deliveries, always have issues with deliveries, and then find out they're an abhorrent company terrorising residents at one of their Northern sites.
If I get any mail/packages from their depot again, I will be writing to the companies using them as well. Terrible company. Terrible service.
25 september 2026
Review zonder uitnodiging
Useless middle man
They feel like a middle man of the postal world that doesn't do anything except for delaying your parcel and adding more days onto your delivery time.
25 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review. We're sorry to hear that you've been disappointed with your experience.
To clarify, Whistl's role is to provide collection, processing and carrier management services on behalf of retailers before parcels are handed to the selected delivery network for final delivery. Whilst we appreciate that this part of the delivery journey may not always be visible to recipients, it forms an important part of the end-to-end service.
The time taken for Whistl to collect, process and dispatch parcels into the delivery network is built into the service timeframe selected by the retailer and is not additional to the quoted delivery service.
We understand that delays can be frustrating. If you would like us to review a specific parcel, please provide your tracking number and we'd be happy to check the information available within our systems and provide any clarification we can.
Haven't received your order? You can Whistle for it!
One of the worst delivery services I know of and there are many that are bad but this lot are even worse,
8 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review. We're sorry to hear that you've been left with such a negative impression of the service and appreciate you taking the time to share your feedback.
To clarify, Whistl is not a delivery carrier. Our services primarily support retailers through delivery management software, as well as parcel collection and dispatch into multiple delivery network. We do not carry out deliveries directly to consumers.
As a result, once a parcel has been handed to the delivery carrier, our visibility may be limited. However, if you'd like to reply with your tracking number, we'd be happy to review our records, confirm which courier is handling the delivery, and provide any additional information available to us.
I am work still waiting for a delivery…
I am work still waiting for a delivery they say is coming today, it is now 20.15 Am I going to be here all night?They are the most hopeless inefficient organisation. Amazon need to stop using them immediately
23 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
To clarify, Whistl is not a delivery carrier, so your parcel would not be in our care for the final delivery to your address. Our role is to support retailers with the collection, processing and onward dispatch of parcels into the selected delivery network.
As a result, our visibility after handover can sometimes be limited. However, if you would like to reply with your tracking number, we would be happy to review our records, confirm which delivery service is handling your parcel, and provide any further information or clarity available to us.
Driver ridiculous ring door bell open…
Driver ridiculous ring door bell open door no one there i get a text saying parcel at entrance nothing there am trying to contact whistle just say delivered and its not been
Delivered delivery service is crab
22 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We're very sorry to hear about your experience.
To clarify, Whistl is not a delivery carrier. Our role is to provide collection, processing and dispatch services before parcels are handed to the selected delivery network for final delivery. From the tracking reference provided, we can confirm that your parcel was handed to Amazon Shipping to complete the delivery to your address.
We are sorry to hear that the delivery did not go as expected. As the final delivery was carried out by Amazon Shipping, we are unfortunately unable to comment on the driver's actions or investigate the delivery outcome directly.
If you have not already done so, we would recommend contacting the retailer from whom you made your purchase, as they are best placed to raise an investigation with the delivery carrier and help resolve the issue for you.
We appreciate how disappointing this situation must be and sincerely hope a satisfactory resolution is reached as quickly as possible.
A delivery company that never delivers
Amazon market place seller sent a book which never arrived. They sent a replacement which is just stuck "At Depot" with no information about which depot or why. Three weeks and Whistl are unable to deliver a small slim book.
22 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We're very sorry to hear about the difficulties you've experienced with this order, particularly after the original item failed to arrive and the replacement has now been delayed for several weeks. We fully appreciate how frustrating this must be.
To clarify, Whistl is not a delivery carrier. Our role is to provide collection, processing and dispatch services before parcels are handed to the selected delivery network for final delivery. Once items are handed to the selected delivery network, the final delivery process and any depot-related updates are managed by that carrier directly.
As a result, our visibility of a parcel's progress may be limited once it has been handed over for final delivery, depending on the service selected by the retailer.
However, we'd be happy to take a closer look for you. If you would like to reply with your tracking number, we can review our records to confirm the delivery service used and provide any additional information or clarification available to us.
While we may not always have access to detailed updates following handover, we'll do our best to help explain what has happened and point you in the right direction for any further support that may be required.
Absalouty useless
Absalouty useless. Thay have stated on there Web page my item has been collected then it was out for delivery and now on there tracking page it just says collected.. No help option. No contact option. Useless page. Absolutely shit company
19 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review. We're sorry to hear about the frustration caused by the conflicting tracking information you've received.
To clarify, Whistl is a carrier management company responsible for the collection, processing and dispatch of parcels into the chosen delivery network. Once a parcel has been handed to the delivery carrier, tracking updates are dependent on scans provided within that network.
If you are experiencing issues with the delivery of your parcel, we would strongly recommend contacting the retailer from whom you made your purchase, as they remain best placed to assist and to ensure your order reaches you.
However, if you would like to respond to our request with your tracking number, we would be happy to review our records and clarify which service and delivery network your parcel was sent through, along with any additional information available to us.
We appreciate your feedback and hope this clarification is of some assistance.
Absolutely awful
Absolutely awful. Ordered off music magpie, expected delivery less than a week. Now been two months still stuck at useless depot, shocking company avoid at all costs, thankfully got refunded.
22 juli 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review. We're sorry to hear that your order did not arrive within the expected timeframe and understand how disappointing this must have been.
To clarify, Whistl is a carrier management company responsible for the collection, processing and dispatch of parcels into the chosen delivery network. Whilst delays can occasionally occur during the handover process between networks, we would not typically retain parcels for extended periods, and it would be highly unlikely for a parcel to remain within our network for two months.
We are pleased to hear that the retailer has been able to provide a refund. However, we would welcome the opportunity to review the circumstances of this shipment. If you would like to respond with your tracking number, we would be happy to check our records and provide any further information available regarding the parcel's journey through our network.
Thank you for taking the time to share your feedback. We appreciate the opportunity to investigate this matter further.
An absolute disgrace of a company
An absolute disgrace of a company. I feel desperately sad for the Wigan residents. Review based on their appalling CSR.
19 september 2026
Review zonder uitnodiging
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