You think you are untouchable because you're 'so big' but your name is tarnished. And to the "lower workers", as you call them, don't work for this disgusting enterprise, leave a sinking ship. HORRIB... Toon meer
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I regularly buy from an online media retailer who, for the most part, uses Whistl who then hand it over to Royal Mail for delivery. I cannot get my head around why they continue to do this as it mus... Toon meer
Absolutely disgusting company.. I bought 2 items together from Ebay almost 2 weeks ago and I'm STILL waiting. I have nothing to go on apart from "Handed over to Royal Mail" How the hell do I now check... Toon meer
Bedrijf heeft geantwoord
Absolutely awful experience with this company. Coupled with the Astley Warehouse saga, I’m now making every effort to ensure I don’t use them or any company associated with them. No idea how the CEO s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.
Contactgegevens
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, Verenigd Koninkrijk
- 01628 703 697
- moreinfo@whistl.co.uk
- whistl.co.uk
1,2
Zeer slecht
1K reviews
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Ebay order taking longer than promised
I ordered a product off Ebay a week ago. It was supposed to arrive by Wednesday at the latest. It is now Friday. On Wednesday at 04.13 it was collected by Whistl and at 09.56 yesterday it was handed over to Royal Mail and I have no means of tracking where it is in their system. I have asked for it to be delivered to a collection point. If I had known it would be handed to Royal Mail I would have said to deliver it to my home address and it would probably have arrived by now. What is the point of using Whistl if all they do is pass it to Royal Mail. I chose the collection point because it is near my workplace, it is not near my home. If it arrives over the weekend it will not be convenient for me to go there and collect it.
11 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review. We're sorry to hear that your parcel has not arrived within the expected timeframe.
To provide some context, Whistl's role is to collect, process and dispatch parcels into the chosen delivery network for final delivery, while also providing multi-carrier management software to retailers and shippers. There are a number of reasons why a sender may choose to use our services, including cost efficiencies, collection solutions, operational requirements and access to our delivery management software. These requirements vary from customer to customer.
Importantly, this process does not add additional transit time to the expected delivery service or affect the final delivery performance within the chosen carrier network. Whether a retailer utilises our services or dispatches directly, the delivery timeframe remains aligned to the service selected by the sender.
In this instance, we did not receive the parcel from the sender until the 16th September but once the item entered the Whistl network, it was processed and handed over within the expected timeframe.
Your parcel was sent using a part-tracked service, meaning tracking updates are available while the parcel travels through the Whistl network up to the point of handover. Once the parcel is passed to Royal Mail for final delivery, further tracking updates are not available under this service.
If you have not already done so, we would recommend contacting the seller directly, as they are best placed to advise on the available options for your order at this stage.
We apologise for any inconvenience caused but do hope this helps clarify the process and that your parcel is delivered shortly.
Delivered to the wrong street
The parcel was delivered by a person from a neighbouring street of the same house number.
Amazingly He LOOKED at the address.... What a good idea!
It took 4\ 5 days after receiving the parcel to despatch it.
Do they know how to read?
17 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review. We're sorry to hear about the experience you've described.
To clarify, Whistl's role is to provide collection, processing and dispatch services, handing parcels into the selected carrier network for final delivery. As we are not responsible for the final delivery itself, we are unable to comment directly on the circumstances that led to the parcel being delivered to the wrong address.
However, if you would like to respond with your tracking number, we would be happy to review our records to confirm which delivery service was used and ensure that your feedback is raised with the relevant delivery partner for review and potential service improvement.
We appreciate you taking the time to share your experience and apologise for the inconvenience caused.
Failed to deliver from Music Magpie
Failed to deliver from Music Magpie. Tracking says delivered. No evidence can't believe this company still exists and why people use it. Changed to three star. When marked delivered it was delivered to Royal Mail. Whom have now delivered. So a week two couriers to deliver a small packet.Whistl should update to not delivered but to new courier received item with their tracking number not mark as delivered to customer when it's Royal Mail. Please review your process so customers are correctky updated. Caused too much stress to my family.
15 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We are sorry to hear that you have been disappointed with your delivery experience.
As a carrier management company, Whistl is responsible for the collection, processing and dispatch of parcels into the chosen delivery network on behalf of retailers. We do not undertake final-mile deliveries ourselves and following handover to the delivery provider, the information available to us can be limited.
In these circumstances, we would strongly recommend contacting the retailer from whom you made your purchase, as they are best placed to investigate the matter with the delivery provider and advise on the next steps available.
However, if you would like to respond to our request with your tracking number, we would be happy to review our records, confirm which delivery service was used and provide any clarification possible based on the information available to us.
Slow as heck with the most useless website
Slow as heck. I dont know why my favorite online shop switched from royal mail to whistle. My order got picked up by whistle on tuesday, but still the tracking didnt update at all. Before you tell me to talk with the business. I did. They want to wait till monday and if it doesnt update till then, then they want to notify you people, because sometimes delays like that happen. Which shipping service needs over a week to ship things. I so hope that you didnt loose my parcel.., but the not updating tracking makes it diffcult to believe that. Why ? Why is anyone using whistle?? Your shipping service is so very slow even if no issue happens.
Update : i am not complaining about the final mile delivery not working. I am well aware that whistle isnt responsible for the final mile delivery and i am not complaining about the final.mile delivery. The tracking didnt even update that far. The tracking for this tracking number TYPQYU501214190 is stuck on collection scheduled for more then a week. The retailer told me that i parcel did get picked up over a week ago. So as far as i know whistle is at fault here since whistle is picking that up.
So explaining lengthly how whistle isnt responsible here and what not isnt helping at all. The retailer did contact whistle on monday to investigate. Who knows if thatll help at all.
10 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We are sorry to hear that you have been disappointed with your experience and appreciate how concerning it can be when tracking does not update as expected.
For clarity, Whistl is a carrier management company that supports retailers with parcel collections, processing, and dispatch into the chosen delivery network. We are not a final-mile delivery provider and do not undertake deliveries to consumers ourselves.
Whilst tracking updates are normally provided as parcels progress through the network by the chosen delivery service, there can occasionally be delays between processing events and tracking visibility.
As you have already been in contact with the retailer, they have followed the correct process in monitoring the parcel's progress and, if required, raising an investigation on your behalf. As the sender, they are best placed to do this and to advise on any next steps should a delivery issue be identified.
That being said, if you would like to respond to our request with your tracking number, we would be happy to review our records, confirm the delivery service selected and provide any further clarification available from the information we hold in the meantime.
SCUM try delivering Babies
SCUM try delivering Babies. Can't get any worse. Every time the same . Useless. Company shouldn't exist totally incapable.
3 september 2026
Review zonder uitnodiging
Lost package
Lost package, couldn’t get a hold of anyone. Poor communication
4 juli 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We are sorry to hear that you have been disappointed with your experience.
As a carrier management company, Whistl is responsible for the collection, processing and dispatch of parcels into the chosen delivery network on behalf of retailers. We do not undertake final-mile deliveries ourselves and following handover to the delivery provider, the information available to us can be limited.
We would therefore strongly recommend that, for any delivery-related issues, customers contact the retailer from whom they made their purchase, as they are best placed to investigate the matter with the delivery provider and work towards a resolution.
That said, if you would like to respond to our request with your tracking number, we would be happy to review our records, confirm which delivery service was selected, and provide any further clarification possible based on the information available to us.
Very disappointed in Whistl response to…
Very disappointed in Whistl response to residents of their Astley business park business location. Has made me avoid them at all cost
4 september 2026
Review zonder uitnodiging
Order from Amazon delivery or lack of…
Order from Amazon delivery or la k of via WHISTL. Was due for delivery today but instead they didn't even attempt to deliver. Waited in all day, checking for updates regularly, there were none. Checked around 5pm to find I'd refused delivery because I hadn't ordered the item. THIS IS NOT TRUE!!! I waited in all day, and no one has tried to deliver anything, now I have to wait for a refund from Amazon before I can order this item again. Great work WHISTL (not)
8 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We are sorry to hear about your experience and appreciate the frustration this situation will have caused.
However, for clarity, Whistl is not a final-mile delivery company. As a carrier management company, our role is to provide retailers with collection, processing and dispatch services, handing parcels into the chosen delivery network for onward delivery. We do not undertake deliveries to consumers ourselves and therefore your parcel would not have been in our care for delivery to your address.
In the event of a delivery issue, we would always recommend contacting the retailer from whom you made your purchase, as they are best placed to investigate and advise on the next steps available.
However, if you respond to our request with your tracking number, we would be happy to review our records, confirm which delivery service was used and provide any further clarification possible based on the information available to us.
This company disrupts communities and…
This company disrupts communities and then lies to try to cover it's own mistakes. Use any other option and the world improves.
7 september 2026
Review zonder uitnodiging
Whistle is hopeless and tell lies
For 2 days i have had emails saying my garden Bistro Set coming that day, then today had an email saying Delivery Attempted. THIS IS A LIE, i have been at home looking out for a van for 2 days with a mat holding front door wide open. I am absolutely fuming as needed to go out. Whistle is hopeless, don't even give a Time Slot then lied they came and DID NOT. I want compensation as delivery been 8 days and still not here.
4 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We are sorry to hear that you have been disappointed with your delivery experience.
As a carrier management company, Whistl is responsible for the collection, processing and dispatch of parcels into the chosen delivery network on behalf of retailers. We do not undertake final-mile delivery ourselves, therefore your parcel would not have been in our care for delivery to your address.
In the event of a delivery issue, we would strongly recommend contacting the retailer from whom you made your purchase, as they are best placed to investigate and advise on the next steps available.
However, if you respond to our request with your tracking number, we would be happy to review our records, confirm which delivery service was used and provide any further clarification possible based on the information available to us.
AWFUL company who lie to customers
AWFUL company who lie to customers, wait days weeks for collection AVOID COWBOYS
31 augustus 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We are sorry to hear that you have been disappointed with your experience. We appreciate that delays can be frustrating, particularly when you are awaiting a delivery.
We would welcome the opportunity to look into your concerns further. If you could respond with your tracking number, we would be happy to review our records and provide any clarification available.
Awful experience with a recent…
Awful experience with a recent delivery. Delayed by over a week from the intended delivery date only to then be left at a completely wrong address! Submitted feedback to Whistl and was met with useless customer service. Would never use the company again
3 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We are sorry to hear that you have been disappointed with your delivery experience.
As a carrier management company, Whistl is responsible for the collection, processing and dispatch of parcels into the chosen delivery network on behalf of retailers. We do not undertake final-mile delivery ourselves and therefore your parcel would not have been in our care for delivery to your address.
In the event of a delivery issue, we would strongly recommend contacting the retailer from whom you made your purchase, as they are best placed to investigate and advise on the next steps available. As our visibility of a parcel's progress is often limited once it has been handed over to the delivery network, the information we can provide following handover may be restricted.
However, if you respond to our request with your tracking number, we would be happy to review our records, confirm which delivery service was used and provide any further clarification possible based on the information available to us.
Absolutely rubbish service middleman…
Absolutely rubbish service middleman ..I could collect it myself than get these morons to attempt anything
1 star but if I could go minus it would be minus 5 stars ...utter garbage
3 september 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your review.
We are sorry to hear that you have been disappointed with your experience.
As a carrier management company, Whistl supports retailers with the collection, processing and dispatch of parcels into the chosen delivery network. While we appreciate that this service may not suit every consumer's expectations, our role is to facilitate the movement of parcels on behalf of retailers rather than undertake final-mile delivery ourselves.
We understand that delays can be frustrating and are sorry to learn that your experience has left you feeling dissatisfied. In the event of a delivery issue, we would recommend contacting the retailer from whom you made your purchase, as they are best placed to investigate the matter and advise on the next available steps. Following handover of a parcel into the delivery network, the information available to us can be limited.
If you would like us to review your specific case, please respond to our request with your tracking details and we will be happy to check our records and provide any clarification available.
parcel never arrived tracking…
parcel never arrived tracking incredibly slow said my parcel was delivered to a shop but never gave any information as to which shop it was delivered to! very poor company that needs a serious shake up and needs a serious restructure of it's policies and practices!
29 augustus 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment and that clear details of the location were not provided.
As a carrier management company, Whistl's role is to support the collection, processing and dispatch of parcels into the chosen delivery network on behalf of the retailer. We do not undertake the final-mile delivery ourselves, therefore the tracking updates and delivery information are generated and provided by the delivery carrier responsible for the final stage of the journey.
That said, we would be happy to review the information available to us. If you could provide your tracking number, we can check the shipment details and clarify any information we may have regarding the delivery and collection point.
Awful
Awful. The idiot driver could work out how to get through an unlocked gate, saying my place was "unaccessible" and left it at a "store" but no mention which store or any sort of address. The phone number doesn't connect to a human, you go on parcel hub, press 1 for customer service and the call just ends.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for your feedback. We are sorry to hear of your dissatisfaction with the delivery experience described.
As a carrier management company, Whistl is responsible for the collection, processing and dispatch of parcels into the chosen delivery network on behalf of retailers. We do not undertake final-mile deliveries and therefore your parcel would not have been delivered by Whistl directly. Delivery attempts, delivery scans, tracking updates and collection point information are generated and provided by the delivery carrier responsible for completing the final stage of the journey.
However, if you would be willing to provide your tracking number, we would be happy to review the shipment details available to us and provide any clarification or information we can regarding the status of your parcel.
Why can't Whistl drivers read?
Why can't Whistl drivers read? The latest decided to leave my parcel in a "safe place" - not my safe place, one that they have made up - which was outside my back gates, underneath a sign that says "DO NOT LEAVE PARCELS HERE, DELIVER TO THE FRONT DOOR". The back gates face a fairly busy road and obscure the view of the road from the house so anyone could stop and "collect" my parcel. Luckily I go there first. Just deliver my parcels to the correct postal address and to the front door, it's not rocket science.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate your concerns regarding the location in which the parcel was left.
As a carrier management company, Whistl is responsible for the collection, processing and dispatch of parcels into the chosen delivery network on behalf of retailers. We do not undertake final-mile deliveries and therefore would not have been responsible for the delivery decision described. Delivery instructions, safe-place decisions and scans are managed by the delivery carrier completing the final stage of the journey.
In this instance, we can confirm from the tracking number provided that the retailer selected Amazon Shipping to carry out the delivery.
While we are not directly responsible for the delivery itself, we do recognise the importance of parcels being delivered securely and in accordance with the recipient's instructions. We have therefore shared your feedback with Amazon Shipping regarding this delivery and the actions of their driver so that it can be reviewed and any appropriate remedial action considered to help improve the delivery experience.
Thank you again for taking the time to share your feedback.
Absolute joke
Absolute joke. It's over a week when I'm waiting for my parcel to be delivered and for last few days there is no update. Last update I received was that the parcel was handed over to Royal Mail (another joke of delivery company) and when I tried to contact them on the phone I experienced the most useless automated customer service possible. 1.2 star review absolutely deserved.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
Thank you for taking the time to share your feedback. We are sorry to hear of your frustration regarding the progress of your parcel and the lack of recent tracking updates.
As a carrier management company, Whistl is responsible for the collection, processing and dispatch of parcels into the chosen delivery network on behalf of retailers. Once a parcel has been handed over to the selected delivery carrier, subsequent tracking updates and delivery arrangements are provided directly by that carrier.
If your parcel has been noted as handed over to Royal Mail, it will now be within their network for final delivery, as such, we are limited in the information we can provide beyond the handover.
In any instance where a parcel has not been received, we would always recommend contacting the retailer from whom the purchase was made, as they remain best placed to investigate and resolve any delivery issues on your behalf.
However, if you would be willing to provide your tracking number, we would be happy to review our records and provide any additional clarification available to us.
Shocking service
Shocking service. By their own tracking system; the parcel was in their care for 4 days, it then got to a sorting centre within 17 miles of my address then tracking reported a "delay" of another 4 days....A Absolute shower of SH*t and LIARS to boot !
26 augustus 2026
Review zonder uitnodiging
Antwoord van Whistl UK Ltd
We're sorry to hear about your experience and appreciate how frustrating delivery delays can be, particularly when tracking updates do not meet your expectations.
We'd like the opportunity to review the circumstances surrounding this parcel. If you could reply with your tracking number, we'll be happy to check our records and provide any further information available regarding its journey through our network.
An incompetent bunch of charlatans…
An incompetent bunch of charlatans running this godforsaken outfit. Delay after delay with a tracking system and website which is a throwback to the early days of the web.
Why on earth any business worth their salt should be using these fools beggars belief
25 augustus 2026
Review zonder uitnodiging
Absolutely useless company
Absolutely useless company, brings a whole new low to the meaning amateurish
3 augustus 2026
Review zonder uitnodiging
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